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Casa Hardware & Locksmith Inc. has received mixed reviews from customers. While some appreciate the variety of products and services offered, others have reported issues with customer service and return policies. Notably, a customer in April 2024 expressed dissatisfaction with the store's refusal to accept a return on an item purchased a few hours earlier, despite the posted return policy. Another reviewer in October 2023 recounted an incident where, despite arriving before closing time, the staff refused to open the door for a quick purchase, leading to frustration. These experiences highlight potential challenges in customer service and adherence to stated policies.

Discovering Casa Hardware & Locksmith Inc in Manhattan New York City 

Nestled on Broadway in the heart of Manhattan, Casa Hardware & Locksmith Inc offers a local, family-owned experience for New Yorkers seeking tools, housewares, hardware essentials, and locksmith services. Boasting a large variety of products spread over two floors, it’s a go-to spot for apartment repairs and plant care supplies alike. This neighborhood store embodies a true New York spirit, catering to residents who appreciate convenience and the charm of a community-centric business.

What Makes Casa Hardware & Locksmith Unique

Beyond its extensive selection of hardware items, Casa Hardware & Locksmith shines with its locksmith services, offering key copying and lock repairs. The store accepts various payment methods including debit, credit cards, and NFC payments, making transactions smooth for tech-savvy city dwellers. Located in a bustling part of New York County, it aims to serve a diverse clientele from residents to students and veterans.

Customer Experiences and Community Sentiment

While many appreciate the store’s product variety and neighborhood presence, customer feedback reveals a mixed sentiment. Some patrons have expressed frustration over inconsistent opening hours, unavailability of locksmith staff during advertised times, and difficulties with returns or refunds. These challenges have led to disappointment amongst those who value reliable service and clear communication. Nevertheless, Casa Hardware continues to be a familiar local spot, with potential for improvement to better meet community expectations.

 The store operates Monday to Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 7:00 PM.

 The store's return policy has been a point of contention among customers, with some reporting difficulties in returning items even within the stated return period.

 The store is located in a busy area of New York City, and parking availability may be limited. It's advisable to check for nearby parking options or consider public transportation.

Tips for Visiting Casa Hardware & Locksmith Inc

Call ahead to confirm locksmith availability to avoid inconvenient wait times.

Bring receipts and verify return policies before making purchases to avoid issues.

Consider public transportation or plan parking in advance due to the busy neighborhood location.

North America

United States

Overview of Casa Hardware & Locksmith Inc.

Located at 2748 Broadway in Manhattan, Casa Hardware & Locksmith Inc. is a family-owned establishment that has been serving the local community with a diverse range of tools, housewares, and locksmith services. This hardware store combines a warm, inviting atmosphere with a commitment to quality and customer service, making it a staple for residents in the area. Despite its rich history, recent reviews have highlighted some challenges with reliability and customer service, prompting a need for improvement.

While Casa Hardware & Locksmith Inc. is primarily a hardware store, it offers a unique selection of housewares that can enhance any home. Customers often find useful items for DIY projects and home improvement tasks. The store is known for its variety of tools, including hand tools, power tools, and gardening supplies, catering to both professionals and casual DIY enthusiasts.

The store also provides locksmith services, ensuring that customers can find solutions for their security needs.

Casa Hardware & Locksmith Inc. is situated in the vibrant neighborhood of Manhattan, just a stone's throw from iconic landmarks and cultural attractions. The bustling atmosphere of Broadway offers a unique blend of shopping and entertainment, making it a convenient stop for both locals and visitors. Nearby, you'll find Central Park, a perfect place to unwind after a day of shopping.

The store's proximity to cultural hubs and dining options makes it an ideal spot for those looking to explore the area further.

Visit Casa Hardware & Locksmith Inc. Today

Whether you're a local resident or just passing through, Casa Hardware & Locksmith Inc. is worth a visit for all your hardware needs. Stop by and discover the variety of products and services available to help you with your next project.

This local, family-owned shop offers tools, housewares & hardware, plus locksmith services.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURQcjhXX2N3EAE&d=17924085&t=1

places/ChIJeaAO5iT2wokR-Ae_hZimtrQ/reviews/ChZDSUhNMG9nS0VJQ0FnSURQcjhXX2N3EAE

This store has been a huge help in doing our apartment repairs for their large variety of products on both floors, and I get most if not all my houseplant supplies here. But unfortunately, I've gone there many many times recently to find a shuttered store with not even a note or explanation for the late opening, and I have to echo the others that the one time I went for a door lock, the locksmith seemed to never be there or always have 'just gone on break'. I went there today for some last minute insulation tape an hour after they are supposed to be open and found it still locked with no signs there was even anyone in the process of opening. I wish this place was more reliable, or at least had accurate hours listed. I always try to shop local, but it's hard to do that when the store isn't even open in the first place.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNMMS1TNm9BRRAB&d=17924085&t=1

places/ChIJeaAO5iT2wokR-Ae_hZimtrQ/reviews/ChdDSUhNMG9nS0VJQ0FnSUNMMS1TNm9BRRAB

Very bad experience. I bought the plant saucers that were not even cheap. The guy at cashier told me that I could exchange in case they were not fitting. Today (5days later) I am returning and the person at cashier (another person) told that was not possible. He found many excuses even below the receipt it is written return within 7 days (see picture). It is always nice to support local but when they treat bad is better than going to Home Depot or Amazon. These small places will just disappear if there are not even supporting the customers. Don’t go there!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURYM29XYkN3EAE&d=17924085&t=1

places/ChIJeaAO5iT2wokR-Ae_hZimtrQ/reviews/ChZDSUhNMG9nS0VJQ0FnSURYM29XYkN3EAE

I would like to thank this store SO much for wasting my damn time. I literally called 15 minutes ago to ensure I could copy a key, an urgent task as one SHOULD have the foresight to understand. He tells me I can come until 5, wonderful! It takes me 12 minutes to walk there, and upon arrival the man at the counter tells me that the copy guy just went on an hour long break. Lovely! Thank you so much for wasting my time and energy today and I can not WAIT to
never visit this place again :))) learn how to run a business i’m begging you !!!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURaMks2T3VBRRAB&d=17924085&t=1

places/ChIJeaAO5iT2wokR-Ae_hZimtrQ/reviews/ChdDSUhNMG9nS0VJQ0FnSURaMks2T3VBRRAB

BLUF: 2 veteran/students sold defective tools, $40 wasted, no returns allowed, apathetic customer service. Don’t bother here, just buy from Amazon.

Summary:

On 9/23 at approximately 4:45 - 5pm, my room mate and I purchased two 5/32 masonry bits. Ten minutes later, we used them and both immediately blunted. Went back immediately, asked for a refund, was denied by the cashier (who offered an unintelligible excuse.) Had to buy two more 5/32 (this time, Irwin “Impact Masonry Bits”) to finish simply the job, and the first blunted almost immediately, but we were barely able to finish the job with the second one.

I left the receipt for the first two bits at the store, told them there’s no point in giving receipts if returns aren’t accepted. I understand “unopened” items are eligible for returns within 7 days, but what about cheap and “built to fail” items? Selling cheap tools that will break on first use and then rejecting returns feels like a scam to me.

Actions taken:

Not going to bother with asking for a refund—will eat the $40 cost (for all the bits), and shop off of Amazon in the future. At the very least, if I’m sold a cheap, flawed product, Amazon has a solid return policy. If small businesses want to compete, they have to operate with integrity. I simply don’t have enough time and money to go through that again—I’m a student and veteran operating on a budget.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNMbzdmWnNnRRAB&d=17924085&t=1

places/ChIJeaAO5iT2wokR-Ae_hZimtrQ/reviews/ChdDSUhNMG9nS0VJQ0FnSUNMbzdmWnNnRRAB

Been going to this store for 2 years for random items. Not great, but not bad, until today. No refund. I had bought 4 pkgs of weather-stripping for AC. I only used 3.  When I went to get a refund for the unopened package (with my receipt), he pointed to his refund policy and basically dismissed me.  The refund policy is posted in a prior review … not sure what “category” he was lumping weather-stripping into … seasonal??  (It’s not like it’s Christmas decor.  People use weather-stripping all the time.) They obviously have no regard for neighborhood, repeat customers.  Will never set foot in there again, and it’s a shame because I live close by.

Casa Hardware & Locksmith: Your Local NYC Tool Store

Established in 1987, Casa Hardware & Locksmith Inc. has been serving the Upper West Side community for decades, offering a diverse range of hardware and locksmith services.

Nestled in the heart of New York City's vibrant Upper West Side, Casa Hardware & Locksmith Inc. has been a steadfast presence since 1987. Located at 2748 Broadway, this family-owned establishment has long provided the neighborhood with a comprehensive selection of tools, housewares, and specialized locksmith services.

Founded over three decades ago, Casa Hardware & Locksmith Inc. quickly became a trusted destination for locals seeking reliable hardware solutions and expert locksmith assistance. Its commitment to the community is reflected in its diverse inventory spanning everyday tools to essential housewares, catering to homeowners, renters, and professionals alike.

While Casa Hardware & Locksmith Inc. has been a convenient resource for many Upper West Side residents over the years, recent customer feedback highlights challenges in service consistency and customer experience. Patrons have noted difficulties with store hours, return policies, and product reliability, underscoring the competitive pressures faced by local hardware stores in a digital age dominated by online retail giants.

Despite its hurdles, Casa Hardware & Locksmith Inc. remains a vital part of the neighborhood fabric, offering hands-on expertise and immediate access to hardware and locksmith needs that large chains and online stores often cannot provide.

For residents and visitors seeking a personalized, locally rooted shopping experience, Casa Hardware continues to offer the kind of neighborhood service that is increasingly rare in today’s fast-paced world.

: Casa Hardware & Locksmith Inc. opens its doors at 2748 Broadway, New York, NY 10025, serving the Upper West Side community.

: For decades, it has provided essential locksmith and hardware services to local residents and businesses.

: Faces competition from online giants and struggles with customer service consistency, reflecting broader trends impacting local hardware stores.

Phone

Address

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Tool Rental

In the bustling heart of Manhattan, Casa Hardware & Locksmith Inc. is a vibrant hardware store that offers a wide range of tools and locksmith services, catering to both DIY enthusiasts and professionals. The store is known for its friendly atmosphere and expert advice, making it a vital part of the community.

Casa Hardware & Locksmith Inc.

Casa Hardware & Locksmith Inc. is a local, family-owned establishment located at 2748 Broadway in Manhattan, New York. This shop specializes in providing a wide range of tools, housewares, and hardware, alongside locksmith services. Their philosophy centers around community support and offering a diverse selection of products to meet the needs of local residents. With a focus on quality and reliability, Casa Hardware aims to be a go-to resource for all home improvement projects.

Wide variety of tools: From hand tools to power tools, they offer everything to tackle any DIY project.

Houseplant supplies: A go-to for gardening enthusiasts, offering pots, soil, and care essentials.

While Casa Hardware & Locksmith does not serve beverages, it embodies a spirit of community where locals can gather and share tips on home improvement projects. The shop's knowledgeable staff is always ready to recommend the best tools for your specific needs.

As a hardware store, dietary options are not applicable. However, Casa Hardware & Locksmith is committed to providing a welcoming environment for all customers, ensuring that everyone feels at home while shopping.

While there are no chefs at Casa Hardware, the staff is well-versed in the latest tools and products. They can recommend seasonal items that are trending in home improvement, ensuring customers have access to the best supplies for their projects.

Visit Casa Hardware & Locksmith Inc. in New York City for all your home improvement needs. Whether you're a seasoned DIYer or just starting out, this shop offers the tools and supplies to help you succeed in your projects.

Unlock peace of mind at Casa Hardware & Locksmith in Manhattan! Expert services and quality supplies await. Visit us today for all your security needs!

Expert Locksmith & Hardware Store in Manhattan, NY

New York County

A wide range of tools, building materials, and home improvement products.

Hardware Supplies

Lock installations, repairs, and key duplication services.

Located at 2748 Broadway in the heart of Manhattan, Casa Hardware & Locksmith Inc. is a longstanding local gem serving New York City residents with a blend of essential hardware and locksmith solutions. This family-owned establishment offers a solid selection of tools, building materials, and home improvement products, perfect for tackling any repair or renovation project in your apartment or home. Whether you’re a DIY enthusiast or just need a quick fix, you’ll find handy items to support your projects.

Casa Hardware boasts a wide range of hardware supplies that cater to everyday needs and specialized projects alike. From durable hand tools and power tools to building materials and home improvement essentials, this shop covers it all. Their inventory is thoughtfully stocked to help you maintain or upgrade your space efficiently without the hassle of traveling far. You'll also find various houseplant supplies, a niche yet appreciated feature among urban plant lovers in the city.

Besides hardware, Casa Hardware & Locksmith Inc. also offers locksmith services including lock installations, repairs, and key duplication. This convenience is a boon for busy New Yorkers who need reliable access solutions without running all over town. Whether you’re locked out or upgrading your door security, their locksmith expertise is designed to keep you safe and secure.

While Casa Hardware & Locksmith Inc. is cherished for its local charm and variety, customers have noted some inconsistency with store hours and service availability. It’s wise to call ahead or plan visits with some flexibility, especially for locksmith needs or urgent repairs. Supporting this neighborhood hardware store means contributing to local business, but shoppers should be prepared for occasional delays or service quirks.

 A broad selection of tools, building materials, home improvement items, and houseplant supplies.

 Yes, including lock installation, repair, and key duplication.

Casa Hardware & Locksmith Inc. stands out as a quintessential neighborhood hardware store in Manhattan, blending traditional tools and supplies with essential locksmith services. Perfect for locals seeking convenience and variety in one spot, it remains a dependable resource despite occasional operational hiccups. For anyone looking to support local businesses while maintaining their home or apartment, this hardware store is worth a visit.

Located at 2748 Broadway in Manhattan, Casa Hardware & Locksmith Inc. is a family-owned establishment that offers a wide range of tools, housewares, and locksmith services. This local shop has been serving the community with a commitment to quality and service.

Wide range of products available for various home improvement needs.

Conveniently located on Broadway, making it accessible for local residents.

Offers locksmith services, providing a one-stop solution for home needs.

Poor customer service reported by multiple customers.

Difficult return policy that frustrates customers.

Limited parking options can be inconvenient for customers.

Casa Hardware & Locksmith Inc. is ideal for local residents seeking home improvement supplies and services. It's a convenient stop for anyone needing quick access to tools or locksmith services.

It's advisable to check the store's hours before visiting, as there have been reports of inconsistent opening times. Additionally, familiarize yourself with their return policy to avoid any surprises.

Casa Hardware & Locksmith Inc. offers a valuable service to the local community with its diverse product range and locksmith offerings. However, potential customers should be aware of the mixed reviews regarding customer service and store hours. A visit here can be worthwhile for those in need of home improvement supplies, but it's essential to manage expectations.

Discover top hardware supplies and locksmith services at Casa Hardware & Locksmith Inc. on Broadway, Manhattan. Visit us for quality tools and expert locksmith solutions.

Best Hardware & Locksmith Services in Manhattan, NYC | Casa Hardware

Get expert tips and insights for home repairs and improvements in NYC. Casa Hardware offers professional advice and quality tools for your projects.

Ultimate Home Improvement Tips in New York | Casa Hardware Guide

Learn about Casa Hardware & Locksmith Inc., a trusted hardware store on Broadway, Manhattan. Serving NYC with quality tools and locksmith services since 1987.

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