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Vorteile

Madrid

Guests frequently praise the hotel's unique architectural design, with each floor crafted by a different renowned architect, offering a diverse and memorable experience. The staff is often described as friendly and accommodating, contributing to a welcoming atmosphere. However, some guests have noted that certain areas of the hotel could benefit from maintenance and modernization.

Europe

Spain

Das Hotel Puerta America Madrid ist ein architektonisches Meisterwerk im Herzen der spanischen Hauptstadt, das Luxus, Innovation und Design auf einzigartige Weise vereint. Stellen Sie sich vor, wie Sie in einem Hotel übernachten, das wie ein Kunstwerk wirkt, mit jeder Etage gestaltet von renommierten Architekten, die ihre Visionen in beeindruckenden Details umgesetzt haben. Dieses Hotel ist nicht nur eine Unterkunft, sondern ein Erlebnis, das alle Sinne anspricht.

Besuchen Sie das Hotel Puerta America Madrid

Erleben Sie die Architektur und den Luxus im Hotel Puerta America Madrid

Hip, casual hotel offering a top-floor restaurant with a vertical garden, plus terrace & lobby bars.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB

Other than the amazing view, this hotel was an utter disappointment.

For a 5-star property, we expected outstanding service and top-tier amenities, but this hotel failed on both fronts. Upon check-in, we were told our room wasn’t ready, However, we were then told we could pay €50 for early check-in, even though the hotel wasn’t busy and rooms were clearly available. This felt like an unfair money grab, especially for a 5-star establishment.

Friday evening, we went to the bar around 9pm, only to be told no cocktails were being served. We then tried the rooftop bar, but despite it being half-empty, we were turned away because they were "only taking dinner reservations."

Throughout our stay, we dealt with ongoing issues. The air conditioning didn’t work for most of the trip, and despite maintenance looking at it and offering a room change, no one followed up. Our TV also stopped working and had to be fixed. On our final day, the shower released brown water, leaving us unable to shower or even brush our teeth.

While the staff refunded our early check-in fee as an apology, it was too little, too late. We were so frustrated by the lack of care and follow-through that we just wanted to leave. This hotel is far from the 5-star experience it promises, and I would not recommend it to anyone visiting Madrid

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE

Hello my Name is Florian,

I Stay 4 Nights in the Hotel, 3 Nights in the Standard Room and One Night Junior Suite.
It was a great time and the room the standard room in the 7 floor with the Cinema Screen was greatful. The Junior Suite Zaha  Hadid on floor 1 was also wonderful.
A big Thanks goes out to trainee Álvaro on the Rezeption, it was such a good guy and helps us a lot, give him a promotion!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB

I stayed at your hotel in room 724 during Dec 19-2.
I’d like to share my feedback regarding my experience. While I appreciated the courteous and responsive reception and front desk service, I found several issues during my stay that did not meet the expectations of a five-star hotel.

1. Clogged Sink:
When I first entered the room, the left sink was clogged. I left a note for the cleaning staff in both Spanish and English, kindly requesting them to address the issue. While the room was cleaned the next day, the sink remained clogged. Given the other pressing issues I encountered, I wasn’t able to follow up on this matter further.

2. Shower and Bath Switch:
The shower and bath switch mechanism was faulty, causing water to drip persistently. This noise disturbed my sleep, and I had to adjust it multiple times to minimise the dripping.
Unsolicited Phone Calls: On the morning of December 20, I received calls at 3 a.m. and 6 a.m. When I answered, there was no response. I contacted the reception for clarification, but they were unable to determine the source of the calls. These interruptions significantly impacted my rest.

3.Malfunctioning Toilet:
On the evening of December 20, while taking a bath, the toilet began flushing automatically and continued for over 30 minutes. Although the technician resolved the issue, the bottom lid of the toilet remained misaligned and could not be securely reinstalled. The incident lasted until 2 a.m., further disrupting my sleep.

4. Door Lock Issue:
I discovered that my door could not be securely locked because the door handle was stuck. As a solo female traveler, this left me feeling unsafe. If possible, I'd like to change a room but I didn't want to pack all of my pieces of luggage and change my room since I only had a few hours left to sleep and check out.

5. No response from customers service:
That's why I have no choice but leave a comment here.

Thank you for your attention to this matter.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB

The porter & concierge were very nice but the rest of the Staff seemed to want to charge for every little thing & were not accommodating at all.
30 euros for a continental breakfast where you get kicked out at 10:30 is a joke & HOW are these tiny rooms 5-star?????
There are no shopping places nearby & restaurants are subpar.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE

Air conditioning in room is very noisy.
Mattresses and pillows are awfully bad.
TV stopped working on my second night and no one went to check on it.
Only two plug-ins in the whole room.

Had cleaning staff entering my room twice, even though I had the "do not disturb" sign outside my door.
Confirmed a late check out and had the staff calling me to check out without respecting the confirmed late check out hours.
1st and last time.

Hotel Puerta America Madrid: Luxushotel im Herzen Madrids

Hotel Puerta América Madrid is renowned for its innovative design, with each of its 12 floors uniquely designed by a different renowned architect, offering guests a diverse and memorable experience.

Experience authentic Spanish flavors with our selection of starters, main courses, and desserts.

Croquetas de Jamón Ibérico

Tortilla Española

Paella Valenciana

Solomillo de Ternera

Tarta de Santiago

Flan de Huevo

Traditional Spanish Cuisine

Entdecken Sie die authentischen Aromen Spaniens im Hotel Puerta America Madrid mit unserer sorgfältig zusammengestellten Speisekarte. Von traditionellen Tapas bis zu herzhaften Hauptgerichten und süßen Desserts bietet unser kulinarisches Angebot eine wahre Reise durch die spanische Geschmackspalette.

Traditionelle spanische Küche im Hotel Puerta America Madrid 

Genießen Sie unsere köstlichen Tapas, die die Essenz Spaniens widerspiegeln. Besonders hervorzuheben sind die "Croquetas de Jamón Ibérico" – zarte Iberico-Schinken-Kroketten in einer cremigen Béchamelsauce, serviert mit knusprigem Brot. Für einen klassischen Einstieg empfehlen wir die "Tortilla Española" – eine herzhafte Kartoffel- und Zwiebelomelette, perfekt zubereitet.

Vorspeisen - Starten Sie Ihr kulinarisches Erlebnis 

Unser Hauptmenü bietet eine Auswahl an traditionellen und innovativen spanischen Gerichten. Probieren Sie die berühmte "Paella Valenciana", eine aromatische Reispfanne mit Safran, Meeresfrüchten, Hühnchen, Kaninchen und grünen Bohnen. Für Fleischliebhaber empfehlen wir das "Solomillo de Ternera" – zartes Rinderfilet, gewürzt mit Knoblauch, Rosmarin und Olivenöl, perfekt gebraten.

Hauptgerichte - Herzhaft und vielfältig 

Lassen Sie sich von unseren traditionellen spanischen Desserts verführen. Die "Tarta de Santiago" ist eine köstliche Mandelkuchen-Spezialität mit Zimt und Zitronenschale, während der "Flan de Huevo" mit cremigem Vanillekaramell für den perfekten süßen Abschluss sorgt.

Desserts - Süßer Abschluss Ihrer Mahlzeit 

Genießen Sie eine Auswahl an erfrischenden Getränken, darunter lokale Weine, spanische Sangria und hausgemachte Limonaden. Für diejenigen, die es lieber alkoholfrei mögen, bieten wir eine Reihe von frisch gepressten Säften und Mineralwasser.

Getränke - Erfrischung und spanische Weine 

Besuchen Sie unser Restaurant im Hotel Puerta America Madrid, um die authentischen spanischen Aromen in einer stilvollen Atmosphäre zu erleben. Unser Menü ist perfekt für Feinschmecker, die das echte Spanien entdecken möchten.

Besondere Angebote - Unser kulinarischer Tipp

Entdecken Sie das Hotel Puerta America Madrid – ein architektonisches Meisterwerk im Herzen der spanischen Hauptstadt. Luxus, innovatives Design & Komfort erwarten Sie. Buchen Sie jetzt! 

Hotel Puerta America Madrid – Luxushotel in Spaniens Hauptstadt

Madrid Municipality

Hotel Puerta America Madrid

Complimentary high-speed internet access throughout the hotel.

Free Wi-Fi

Enjoy panoramic views of Madrid from our rooftop pool.

Rooftop Pool

Fitness Center

Free shuttle service to and from Madrid-Barajas Airport.

Airport Shuttle

Community of Madrid

Entdecken Sie das einzigartige Hotel Puerta América Madrid, das mit innovativem Design, panoramischem Dachpool und zentraler Lage in Madrid begeistert.

Innovatives Hotel Madrid - Puerta América mit Rooftop Pool & Design

Erleben Sie köstliche spanische Spezialitäten im Hotelrestaurant Puerta América Madrid, inklusive veganer Optionen und traditioneller Gerichte.

Genießen Sie authentische spanische Küche im Hotel Puerta América Madrid

Öffnungszeiten für Hotel Puerta América Madrid. Finden Sie die Öffnungszeiten für das Hotel bei [Adresse].

Hotel Puerta America Madrid: Luxushotel im Herzen Madrids

Don Lay Restaurante

Lamonarracha Barrio de Salamanca | Restaurante japonés fusión

La Barra de la Bientirada Juan Bravo