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Vorteile

Key Biscayne

North America

United States

Stellen Sie sich vor, Sie erwachen in einem luxuriösen Refugium, umgeben von den sanften Wellen des Atlantiks und dem warmen Sonnenlicht Floridas. Das Ritz-Carlton Key Biscayne, Miami, ist mehr als nur ein Hotel – es ist ein Erlebnis, das Luxus, Komfort und eine atemberaubende Natur vereint. Dieses exklusive Anwesen bietet eine perfekte Mischung aus eleganter Gastfreundschaft und einer entspannten, tropischen Atmosphäre, ideal für anspruchsvolle Reisende, die das Besondere suchen.

Willkommen im Ritz-Carlton Key Biscayne, Miami

Refined quarters in a high-end beach hotel with 2 outdoor pools, plus fine dining & a spa.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUN3MXBiR1N3EAE&d=17924085&t=1

places/ChIJ4YDtI2zK2YgRC6Bw7Yc5Og0/reviews/ChZDSUhNMG9nS0VJQ0FnTUN3MXBiR1N3EAE

Spent 3 night here and it was definitely not what I expected. We reserved the ocean view room. Well, when we got there we received a room facing the other hotel building, with a slight opening of the ocean on the right side if you were to peak out from your balcony. We went to the reception area to change it, yet were given an even worse room. The receptionist and manager made it seem like we were causing a scene and being a nuisance, which we definitely weren’t as we were just trying to get what we payed for. He said all other rooms with the ocean view were booked but what he could do is provide us with a $200 credit coupon. And that wasn’t even per person… It is a totally unacceptable compensation, considering we spent close to $3k for the room. At this point I would expect them to upgrade us to a better room level since it was their fault??? Another disappointment was also the service in the restaurants. One evening we came down to eat and after ordering had no sight of our waiter for 1.5 hours. We then had to chase down a waiter and ask if our order was placed. He said there’s a delay because there is a 20+ people party that came in front of us, but it was clear they lost our order as he had to take it all down again. Overall, the location is great but I would recommend considering staying at a different hotel in the area. The customer service was shocking for this level of an establishment and you’re probably better off not spending your money here.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3M055QkdREAE&d=17924085&t=1

places/ChIJ4YDtI2zK2YgRC6Bw7Yc5Og0/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3M055QkdREAE

5 Stars! A few weeks prior to my stay, guest relations emailed me to ask if there was anything they could do to make our stay more enjoyable. I asked if early check in was possible since we were getting off of a cruise ship for our 5 year anniversary. And yes, we were able to check into our room at 11AM! I didn't really expect any additional amenities as I only have bonvoy silver status, but we also received rum punch for 2 as an amenity for our stay. We previously looked up some restaurants in Key Biscayne, but the location was so beautiful and the steak fajitas were so delicious that we decided not to leave the resort.
The spa staff, really all of the staff, were wonderful too!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJdy1qMEpBEAE&d=17924085&t=1

places/ChIJ4YDtI2zK2YgRC6Bw7Yc5Og0/reviews/ChZDSUhNMG9nS0VJQ0FnTUNJdy1qMEpBEAE

Avoid this hotel at all cost! We stayed 5 nights and had experience of 2 -3 stars hotel instead of 5 star for $999 a night. The air conditioning doesn’t work - it is very hot in the room. The AC doesn’t work; the fridge doesn’t work. I can’t breathe all night long . It is a sweat shop

The room is old, the bathroom is old fashioned and SMALL. The rain shower doesn’t fit the small cubic shower room. I can’t move while showering. Such a bad experience at the $1000 a night hotel. Can’t wait for my vacation here to be OVER

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUR3aVpySHdRRRAB&d=17924085&t=1

places/ChIJ4YDtI2zK2YgRC6Bw7Yc5Og0/reviews/ChdDSUhNMG9nS0VJQ0FnTUR3aVpySHdRRRAB

Had stayed at this location before but our recent stay was far below Ritz Carlton standards and our expectations. Upon arrival at check in time our room was not ready. We were asked to go to the bar and wait so that our room would be made ready. We checked in on Saturday and on Sunday morning when I was tying my shoelaces I noticed 4-5 large clipped fingernails on the floor. Needless to say I had never seen this at a Ritz Carlton or any hotel for that matter. Keep in mind this is after we had been asked to wait until our room would be made available. We called and spoke with a gentleman named Pablo who was apologetic and promised that this would be addressed with the hotel manager and the room would be immediately cleaned. The next day, again while putting on my shoes I noticed 3 of the large clipped fingernails that I had seen the day before on the floor. No one from management had called us yet. When I went to speak with management again, they were very apologetic and offered to refund the equivalent of one night stay which we thought was a nice gesture and accepted. Upon check-out this refund was not applied yet we were assured by Astrid that the refund would be received in the next few days. It has now been over 6 weeks since we have checked out and after speaking with Paola (another supervisor) who assured us that this refund is on the way, and numerous phone calls and messages left for Paola we still have not received a refund. A hotel in this class level should hold its self to a higher standard and should not defraud its guests by promising a refund which they never issued. This is extremely disappointing and aggravating. I will never stay at this facility again and strongly recommend others to stay away as well.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUN3ekxMZDNnRRAB&d=17924085&t=1

places/ChIJ4YDtI2zK2YgRC6Bw7Yc5Og0/reviews/ChdDSUhNMG9nS0VJQ0FnTUN3ekxMZDNnRRAB

Family vacation booked at the last minute for spring break..  We enjoyed the beautiful beach with soft groomed sand, the quiet pool side with mix of shade and sun options.  Raise the flag at your lounger and get great service and my favorite mahi burger; exceptional service across the large property .  I Enjoyed the quiet mornings walking out to the Bragg state park in the morning and photographing wildlife.    So close to Miami but with a remote feel.  Good restaurant options nearby. Roof and other areas need some maintenance and freshness but it didn't affect our relaxing stay.Great staff!  Please take care of them during the upcoming renovation and hire them all back.  Will return.

Luxushotel The Ritz-Carlton Key Biscayne in Miami – Exklusive Strandlage

Entdecken Sie Luxus pur im The Ritz-Carlton Key Biscayne, Miami. Genießen Sie traumhafte Strände, erstklassigen Service und ein unvergessliches Urlaubserlebnis.

The Ritz-Carlton Key Biscayne, Miami – Luxushotel am Strand

Miami-Dade County

The Ritz-Carlton Key Biscayne, Miami

Experience luxury at The Ritz-Carlton Key Biscayne, Miami, offering oceanfront views, spa, fine dining, and nearby Miami attractions. Book now!

Luxury Stay at The Ritz-Carlton Key Biscayne, Miami

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