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Playa del Carmen

Guests appreciate the hotel's prime location and amenities but have raised concerns about noise levels and service quality.

Hyatt Centric Playa del Carmen: Where Modern Comfort Meets Vibrant Beach Life in Mexico's Quintana Roo Coastline.

Nestled in the heart of Playa del Carmen's lively Gonzalo Guerrero neighborhood, Hyatt Centric offers travelers a stylish gateway to Mexico's stunning Caribbean coastline. Just steps away from the bustling 5th Avenue and a short walk to pristine beach fronts, this hotel fuses mid-century modern design with contemporary luxury, perfect for both leisure seekers and digital nomads looking to soak in the local culture while enjoying top-notch amenities.

The hotel boasts beautifully designed rooms and suites with stunning views of the sea or the vibrant cityscape. Guests can cool off in the rooftop infinity pool or unwind in the contemporary lobby lounge. The location offers easy access to Playa del Carmen's famous nightlife, shopping, and dining scenes, making it a perfect base to explore the city’s dynamic energy.

Overall, guest opinions about Hyatt Centric Playa del Carmen are mixed. Many appreciate the prime downtown location, welcoming staff, and clean, comfortable rooms. However, some guests have expressed concerns regarding occasional noise from nearby bars and unresolved maintenance issues such as air conditioning malfunctions. These aspects suggest the hotel is still working to fully meet the high standards expected of the Hyatt brand.

Why Choose Hyatt Centric Playa del Carmen?

Steps away from Playa del Carmen’s 5th Avenue shopping and nightlife district, offering vibrant city energy and beach access.

Enjoy a rooftop infinity pool, sleek rooms with ocean or city views, and pet-friendly accommodations.

Welcoming guests who travel with dogs up to 40 lbs, making it a great choice for pet owners.

Yes, the hotel is situated near the beach, with access to the Thompson Beach House, a beachfront property just a few blocks away.

Does the hotel offer airport transportation? 

Yes, the hotel provides 24-hour airport shuttle services for a fee.

Yes, pets are allowed at the hotel, with a maximum of one dog up to 40 lbs per accommodation.

North America

Mexico

Nestled in the vibrant heart of Playa del Carmen, the **Hyatt Centric Playa del Carmen** offers a unique blend of luxury and local charm. Just steps away from the bustling 5th Avenue, this hotel is a gateway to the stunning beaches and rich cultural experiences that define this coastal paradise. With its mid-century modern design and breathtaking sea views, it’s the perfect retreat for travelers seeking both relaxation and adventure.

The dining experience at Hyatt Centric is nothing short of exceptional. Start your day with a sumptuous breakfast featuring local specialties like **chilaquiles** topped with fresh avocado and a drizzle of tangy salsa verde. For lunch, indulge in the **grilled fish tacos**, perfectly seasoned and served with a side of zesty lime. As the sun sets, the rooftop bar transforms into a lively spot to enjoy handcrafted cocktails, including the signature **Margarita de la Casa**, made with premium tequila and fresh lime juice.

The hotel boasts a stunning rooftop infinity pool that offers panoramic views of the Caribbean Sea, making it the perfect spot to unwind after a day of exploration. Guests can also take advantage of the on-site spa, which offers a range of treatments designed to rejuvenate the body and mind. For those looking to explore, the hotel provides easy access to nearby attractions such as the ancient ruins of Tulum and the vibrant nightlife of Playa del Carmen.

Conveniently located between 5th Avenue and the beach, Hyatt Centric Playa del Carmen is surrounded by a plethora of shops, restaurants, and entertainment options. Just a short walk away, you can immerse yourself in the local culture at the bustling markets or relax on the pristine beaches. Don't miss the chance to visit the nearby **Cenote Azul**, a stunning natural swimming hole, perfect for a refreshing dip.

What is the best time to visit Hyatt Centric Playa del Carmen?

 The best time to visit is during the dry season from November to April when the weather is pleasant and ideal for beach activities.

 Yes, Hyatt Centric is suitable for families, offering amenities and activities for children.

 The hotel is close to popular attractions like the beaches, cenotes, and local markets.

Whether you’re seeking a romantic getaway or a family vacation, Hyatt Centric Playa del Carmen is ready to welcome you with open arms. Book your stay today and immerse yourself in the beauty and culture of this enchanting destination.

Luxe lodging featuring mid-century modern rooms & suites, plus sea views & a rooftop infinity pool.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB

Even though rate 3 stars, it was so far the worst Hyatt stay, mainly because the hotel's hardware.

Pros:
Friendly staff, shout out to Alejanro and Alfy.
Clean interior and rooms. Comfortable bed.
Good location, at Pdc downtown, right on the 5th street.
Globalist benefits were mostly respected, except no suite or even skip level upgrade despite I have changed room 4 times during the stay.

Cons:
This hotel was just rebranded from previously called Thompson hotel. Although many issues had been fixed, there are still many details missed.  I had totally changed for 4 rooms to finally settle down in a stayable one. There are rooms with broken door locks, broken AC central control, broken bed lights, clogged sink, leaking toilet, can't name them all...
While the biggest problem of this hotel was Hardware, leaving so many Hardware issues unfixed before guests stay more or less reflected the incapable of the management team.  In the last night I was checking with the front desk about the late checkout after I changed so many rooms, the front desk lady said it was not confirmed in the system and she was not able to offer late checkout either, even though the late checkout was actually confirmed upon the 1st day check in and I told her this is the GL benefit and the most important reason I chose to stay in this hotel. She insisted need her manager approval but her manager was off. This could be the most unpleasant moment of the entire stay, even though it turned out to be just her unfamiliarity to the system. Those incidents indicate the staff were also not well trained and aligned, and again, the management issue.
One more con is this hotel was surrounded by many bars some are loud till 2AM, making it impossible to sleep without earplugs (glady the hotel provided 2 pairs for each room)

Overall, I would say this hotel still has many hardware and software issues to tackle before truly meeting the Hyatt Centric standard. I may not choose to stay again until people no longer complain about the issues I encountered...

Oh they also missed your SNP credit until I reached to Hyatt to make it up... Anyway, unpleasant stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE

Decent hotel. We didn’t have the AC issue as others mentioned in the reviews. We can hear some party noise at night but not too bad. We are at the location next to H&M, not the beach side, which is the one people are complaining about.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB

I have earned Hyatt Elite Globalist status for going on four years now and it is by far the best loyalty program of the USA-based major chains and I maintain top or near top elite status with the other two top chains. I travel a lot.

I have never had an experience like the one at the Thompson Main House and Beach House in the close to 40 years of business travel in which I have engaged in my career. I made my reservation over four months ago for a stay of six nights a Thompson Main House, arrived after less than two hours of sleep because I took a redeye from the West Coast of the USA to arrive to Playa del Carmen, and even before I arrived, I was the object of so many lies with intent to defraud and intentional behaviors to hide the fraud that it has caused me great despair for the past ten days and I had to cut my vacation short. I had no vacation. And what makes this experience so bad is that the Thompson ownership and their management leverages these vulnerabilities of vacationers to maximize their fraud. With the benefit of hindsight and now looking at reviews on Google and other sites, it is clear issues at Thompson Main House/Beach House have been three to six months in the making with zero change from then until now, and zero intent to change anytime in the future. The best predictor of future behavior is past behavior (I was once a forensic and criminal clinical psychologist). Let that really sink in.

As I was having challenging communications with lowly employees who were told to lie to all guest or lose their jobs, management was nowhere to be found. This situation happened at least three times: 1-when I discovered my room that I paid in full in advance upon check in in addition to a significant security deposit; 2-when I had extended discussion with the supervisor while he was allegedly messaging with the assistant manager about my request to be sent to a corporate Hyatt owned property; and 3-at 3am at the sister Thompson Beach house where for the second time in hours I was intentionally put into a room in a wing that was completely without any air conditioning and the night clerk in vain was messaging non-responsive management.

Only after I had contacted management of My Hyatt Concierge and secured that room at a corporate-owned property and checked out of the Thompson did I receive a call from a very rude manager of the Thompson Main House. He had the audacity to ask, "how can I resolve this for you..." and I told him he had had so many chances and that his chances were now gone. And he refused to listen, so he hung up on me. These were audio recorded phone calls. He called me two more times, and refused to listen, refused to acknowledge the AC was broken, refused to say I was lied to. I had had more than enough.

The lies of the Thompson ownership and management have not stopped despite my complete inability to enjoy any time I spent in Playa del Carmen because of what happened at the Thompson at the greedy hands of those there who care more about money than people or hospitality or anything close to integrity. I came to read all the online reviews and these behaviors have been ongoing against vulnerable guests in a foreign country (for any visitor not from Mexico) for months... months. I left before I originally intended and if I had to do it over again, I would have left the day of arrival after my original trauma perpetrated by Thompson.

Read the reviews yourself (Google, Trip Advisor, etc.), do not just take my word for it. This Thompson Playa del Carmen Main House and Beach House ownership and management are not to be trusted, and I cannot for the life of me understand any reviews in the past 3-6 months since their AC problems that are positive.

Edited Dec 2024: I am horrified, completely horrified, that all of this was perpetrated, and that I was fully lied to in the moment, by employees and leadership of Hyatt Corporation who were always the owners of the Thompson Properties Playa del Carmen, that Hyatt Corporation let these properties fall into such disrepair and were sanctioning theft.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB

Update: This Hyatt Thompson has been rebranded as a Hyatt Centric. I assume because they were bringing down the Thompson name, so Hyatt moved it down to a lower tier brand. Still won't ever stay here again.

Original review: There were some pros for this hotel, but I can't even mention anything positive about the hotel because they had non functioning air conditioning. The room temperature at night with AC on high was 28-30C / 82-86F. That is completely unacceptable for a hotel of any quality.

Nearly impossible to sleep, it felt better outside the room than inside. The hotel made no effort to fix the issue, as other guests were complaining of the same thing, and Google reviews right now show multiple other 1 star reviews for the same thing at the same time I was there. I asked for maintenance 3 separate times, and no maintenance was sent to the room.

Unbearable stay at this hotel, will never visit again. Completely ruined my opinion of the Thompson brand as this was my first and last Thompson visit.

I called and filed a report with Hyatt corporate about the property and management and my stay on the same day that I checked out.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE

Right on the beach. Rooms were beautiful! Everything was great. This is the thompson hotel by hyatt

Luxury Hyatt Centric Playa del Carmen: Oceanfront Suites & Rooftop Pool

Hyatt Centric Playa del Carmen, formerly known as Thompson Playa del Carmen, is a modern hotel located in the heart of Playa del Carmen, Mexico. It offers stylish accommodations and a range of amenities, including a rooftop infinity pool and access to a beachfront property.

Hyatt Centric Playa del Carmen History and Evolution.

Nestled in the vibrant heart of Playa del Carmen, Mexico, 

 stands as a modern beacon of refined hospitality. Originally opened in 2015 as the Thompson Playa del Carmen, this establishment quickly gained recognition for its stylish mid-century modern design and prime location between 5th Avenue and the beach. The hotel’s early years were marked by its chic ambiance and a rooftop infinity pool that offered breathtaking views of the Caribbean Sea.

From Thompson to Hyatt Centric: A strategic rebranding

In 2020, the hotel underwent a significant transformation, rebranding as the Hyatt Centric Playa del Carmen. This change aligned the property with Hyatt’s global brand strategy, emphasizing a lifestyle hotel concept that caters to adventurous travelers, foodies, and digital nomads seeking authentic local experiences combined with modern luxury. The rebranding brought renewed energy and a fresh perspective to the hotel’s offerings, including enhanced amenities and a stronger connection to the vibrant Playa del Carmen community.

Today, Hyatt Centric Playa del Carmen is recognized for its vibrant atmosphere and thoughtful design. Guests enjoy the luxurious mid-century modern rooms and suites that provide stunning sea views, a rooftop infinity pool perfect for relaxation, and immediate access to Playa del Carmen’s bustling downtown and beachfront. The hotel’s location offers an immersive experience where visitors can explore local culture, cuisine, and nightlife just steps away.

 Hotel opened as Thompson Playa del Carmen, introducing a fresh luxury option in the Riviera Maya.

 Property rebranded to Hyatt Centric Playa del Carmen, enhancing its connection to Hyatt’s lifestyle brand portfolio and local culture.

Rooftop Infinity Pool

Sea Views

In the vibrant heart of Playa del Carmen, where the Caribbean sun kisses golden sands, lies the Hyatt Centric Playa del Carmen, a gem that beautifully merges modern luxury with the charm of Latin life. Just a stone's throw from the lively 5th Avenue, this haven of relaxation serves as a perfect gateway to explore the rich tapestry of Mexico's Riviera Maya. Guests are enveloped by a blend of contemporary design and tropical serenity, offering a refreshing escape from the hustle and bustle. The Hyatt Centric also grants easy access to exhilarating adventures; venture out to discover ancient Mayan ruins or embark on snorkeling trips in the nearby cenotes.

Hyatt Centric Playa del Carmen

Experience a fusion of local flavors and international cuisine at our on-site restaurants.

Catch

Cinco

Dining Options

Dining options at hyatt centric playa del carmen 

Located in the heart of Playa del Carmen, Hyatt Centric offers a delicious journey through flavors that celebrate the region's vibrant culinary traditions. Guests can indulge in a fantastic fusion of local Mexican spices and international ingredients, making each bite a true delight for food enthusiasts and travelers alike.

Though the menu mainly highlights exceptional mains, the fresh local seafood and carefully selected ingredients ensure the starters are equally memorable. Expect dishes bursting with vibrant Yucatan herbs and spices, crafted to awaken your palate.

The main courses at Hyatt Centric Playa del Carmen truly shine with two standout dishes. The "Catch" features fresh seafood infused with local spices and paired with crisp vegetables, showcasing the bounty of the sea and the region's culinary heritage. For a taste of authentic Mexican flair, the "Cinco" delivers Yucatan-inspired dishes blending local herbs and seafood into harmonious, flavorful plates that transport you straight to the heart of the peninsula.

While the menu does not detail specific desserts, guests can expect expertly crafted sweet treats that blend traditional Mexican flavors with modern culinary techniques, providing the perfect finale to your dining experience.

Complement your meal with a curated selection of beverages, from refreshing cocktails inspired by local ingredients to classic favorites and fine wines. The atmosphere invites guests to unwind and savor every sip while soaking in stunning sea views.

 - a signature fresh seafood dish seasoned with vibrant local spices and served with garden-fresh vegetables.

 - Yucatan-inspired seafood dishes enriched with aromatic local herbs, delivering an unforgettable regional taste.

Experience luxury at Hyatt Centric Playa del Carmen! Unwind in elegant rooms, savor local cuisine, and explore vibrant beaches. Book your getaway now!

Hyatt Centric Playa del Carmen – Luxury by 5ta Ave

Municipality of Solidaridad

A rooftop infinity pool offering panoramic views of Playa del Carmen.

Infinity Pool

Access to the Thompson Beach House, a beachfront property just a few blocks away.

Beach Access

A 24-hour fitness center equipped with modern exercise equipment.

Fitness Center

Hyatt Centric Playa del Carmen: Your Luxe Urban Retreat in Quintana Roo Mexico 

Nestled in the vibrant heart of Playa del Carmen, the Hyatt Centric Playa del Carmen redefines stylish lodging with a chic mid-century modern design that perfectly complements the energetic local scene. Located on Calle 12 Norte between 5th Avenue and 10th Street, this hotel offers visitors a unique blend of urban convenience and coastal charm, making it an ideal choice for travelers seeking both adventure and relaxation.

Unforgettable amenities with panoramic views

One of the hotel's standout features is the stunning rooftop infinity pool, where guests can soak up panoramic vistas of Playa del Carmen while enjoying a refreshing swim. This sun-soaked oasis creates a serene escape right above the bustling city streets.

For beach lovers, the Hyatt Centric offers exclusive access to the Thompson Beach House, a gorgeous beachfront property just a few blocks away. This means you can effortlessly switch between urban exploration and tranquil oceanfront moments, all within easy reach.

Stay energized at the hotel's 24-hour fitness center, equipped with modern machines to keep your workout routine on track no matter what time zone you’re in. Whether you're a fitness enthusiast or just aiming to stay active, this facility has you covered.

Hyatt Centric Playa del Carmen is also thoughtfully designed to be welcoming for families and pets alike, making it a great choice for travelers of all kinds. 

Children will find the comfortable and safe environment ideal for their needs, and your four-legged friends are warmly invited to join the fun.

Prime location in Playa del Carmen’s vibrant downtown

Located right on the iconic 5th Avenue, Hyatt Centric puts you in the middle of Playa del Carmen’s most dynamic neighborhood. From the boutique shops and artisan markets to a wide array of trendy cafés, bars, and restaurants, everything you want to explore is just steps away. Whether you're here for a relaxing getaway or to experience the lively local culture, this spot offers the best of both worlds.

 - Dive into the rooftop infinity pool with breathtaking ocean and city views.

 - Enjoy exclusive access to Thompson Beach House just blocks away for sun and sand.

 - Access a 24-hour gym equipped with cutting-edge fitness equipment.

Whether you're a foodie, a digital nomad searching for an inspiring environment, or a trend-conscious traveler eager to immerse yourself in Playa del Carmen's vibrant lifestyle, Hyatt Centric offers an unbeatable home base. Experience the fusion of mid-century modern elegance, modern amenities, and prime location that make this hotel a distinguished choice for your next trip to Quintana Roo.

Hyatt Centric Playa del Carmen: balanced insights for travelers 

Nestled in the vibrant heart of Playa del Carmen, the Hyatt Centric Playa del Carmen offers guests a blend of mid-century modern luxury with a prime location that foodies, digital nomads, and trend-conscious travelers will appreciate. Situated steps from the famous 5th Avenue and close to stunning beach views, this hotel boasts a rooftop infinity pool and thoughtfully designed rooms that cater to those seeking style and comfort. Its pet-friendly policy and vegan-friendly dining options add to its appeal for guests looking for inclusive amenities.

 near both the beach and the bustling 5th Avenue makes it perfect for exploring Playa del Carmen’s renowned restaurants, bars, and shops. The rooftop infinity pool and modern decor create a chic atmosphere for relaxing after a day of adventure.

 cater to a wide variety of guests, making it a welcoming choice for animal lovers and those seeking conscious dining experiences.

Despite its appealing attributes, some guests have reported challenges that might influence your stay. The hotel’s proximity to lively nightlife venues means that noise levels can be high, sometimes extending until the early morning hours. While earplugs are provided, light sleepers may want to prepare accordingly.

Additionally, there have been some concerns about service consistency. A few visitors experienced issues with room maintenance and staff responsiveness, which suggests that the hotel management may still be addressing operational improvements after its recent rebranding.

 Prime location near beach and 5th Avenue, rooftop infinity pool, pet and vegan friendly.

 Noise from nearby nightlife, some service and maintenance issues reported.

In summary, Hyatt Centric Playa del Carmen offers a stylish stay with excellent location advantages and modern amenities that suit a wide range of travelers. However, potential guests should weigh the lively surroundings and occasional service inconsistencies against the hotel's many perks to decide if it matches their vacation needs.

Quintana Roo

Discover Hyatt Centric Playa del Carmen, a luxury hotel in Playa del Carmen. Enjoy rooftop infinity pool, beachfront access, and modern amenities.

Hyatt Centric Playa del Carmen - Luxury Beachfront Hotel in Playa del Carmen

Experience the best of Playa del Carmen at Hyatt Centric, offering stylish rooms, rooftop pool, pet-friendly policies, and walking access to local attractions.

Hyatt Centric Playa del Carmen - Prime Location & Modern Comforts in Playa del Carmen

Learn about Hyatt Centric Playa del Carmen, its history, amenities, community insights, and guest FAQs for your perfect stay.

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