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Cuauhtémoc

North America

Mexico

Ubicado en el corazón de Cuauhtémoc, el Ritz-Carlton, Ciudad de México, es un refugio de lujo que combina la elegancia contemporánea con la rica herencia cultural de la ciudad. Este hotel de cinco estrellas no solo ofrece un servicio excepcional, sino que también proporciona a sus huéspedes una experiencia auténtica y memorable. Desde el momento en que cruzas sus puertas, te envuelve una atmósfera de sofisticación y calidez, ideal para viajeros de negocios y turistas por igual.

Las habitaciones del Ritz-Carlton son un verdadero oasis de tranquilidad. Cada una está diseñada con un estilo moderno y elegante, ofreciendo vistas impresionantes de la ciudad. Los huéspedes pueden disfrutar de comodidades de primera clase, como camas king size, baños de mármol y tecnología de vanguardia. Además, el servicio a la habitación está disponible las 24 horas, asegurando que cada necesidad sea atendida con rapidez y eficiencia.

La experiencia gastronómica en el Ritz-Carlton es simplemente excepcional. Su restaurante insignia, que ofrece una fusión de sabores locales e internacionales, es un destino en sí mismo. No te puedes perder el "Taco de Pato", una obra maestra culinaria que combina la suavidad del pato confitado con una salsa de chile pasilla, todo envuelto en una tortilla hecha a mano. Para acompañar, el "Margarita de Tamarindo" es una opción refrescante que realza los sabores de la comida con su acidez equilibrada y un toque de sal en el borde del vaso.

Situado en una de las zonas más vibrantes de la Ciudad de México, el Ritz-Carlton está a poca distancia de atracciones icónicas como el Parque Chapultepec y el Museo Nacional de Antropología. Los visitantes pueden disfrutar de un paseo por el bosque urbano más grande de la ciudad o sumergirse en la historia y cultura mexicana en el museo. Además, la zona está llena de boutiques exclusivas y cafés encantadores que invitan a explorar.

¿Qué es lo que hace especial al Ritz-Carlton?

 Este hotel es conocido por su servicio excepcional y su atención al detalle, ofreciendo una experiencia única que combina lujo y cultura.

¿Por qué debería visitar el Ritz-Carlton?

 Además de su lujoso alojamiento, ofrece una experiencia culinaria inigualable y un acceso fácil a las principales atracciones turísticas.

 El hotel está rodeado de parques, museos y una vibrante vida urbana, perfecta para explorar a pie.

No pierdas la oportunidad de experimentar el lujo y la cultura en el Ritz-Carlton, Ciudad de México. Ya sea que busques un lugar para relajarte o una base para explorar la ciudad, este hotel es la elección perfecta. ¡Reserva tu estancia hoy y descubre todo lo que tiene para ofrecer!

Luxe hotel offering upscale rooms & suites, an airy restaurant & a spa, plus an indoor pool & a gym.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUN3bC1MZ2N3EAE&d=17924085&t=1

places/ChIJYXeIJff_0YURRhkUZffxqaQ/reviews/ChZDSUhNMG9nS0VJQ0FnTUN3bC1MZ2N3EAE

We had an incredible time during our stay at the Ritz Mexico City. The hotel is pet-friendly and they went above and beyond in making our doggo and us feel welcome and comfortable. The staff is incredibly friendly and helpful.

During our visit, there was block-wide power outage (not the hotel’s fault), and the team handled it with total professionalism. They made sure we could safely and easily get to our room and checked in on us to ensure all our needs were met.

And the views? Absolutely stunning. Floor-to-ceiling windows with panoramic scenes of the city—truly unforgettable.

Highly recommend this hotel for anyone looking for a luxurious, welcoming experience in CDMX.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJOE5udFVnEAE&d=17924085&t=1

places/ChIJYXeIJff_0YURRhkUZffxqaQ/reviews/ChZDSUhNMG9nS0VJQ0FnTUNJOE5udFVnEAE

You would have thought a five star establishment like this would offer some basic standard of service. Alas this has been such a disappointment.

My wife is still staying at this hotel as I write, injured, in pain, and mad. The reason for her injury was the horrendous design of the shower stall, which since her arrival two nights ago had always caused the entire bathroom floor to become flooded after a shower, an issue that her colleague staying in another room also attests to. Earlier this evening, as she came out of the shower, she slipped, fell, hit the floor, twisted her ankle, bruised her arms, and (after 12 hours now) is still in pain.

We understand accidents do happen. But it is also how institutions show their true north in their reaction and response. This is what happened following her incident:

1) She immediately called the Front Desk for support. As she was telling them her case, she could not believe her ears when she heard other staff were laughing in the background at her misfortune!

2) She complained about the bathroom design, yet the Front Desk officer just kept saying “but this is our design… this is our design”, what the hell??!! She was offered the choice to change rooms, but if “this is our design” (and indeed as confirmed by my wife’s colleague who by then had come to her room to check on her), what’s the point of changing as any other room would also have the same problem too!

3) After half an hour of back and forth, my wife couldn’t get anywhere with the Front Office (though Housekeeping did come and mop dry her bathroom floor by then), she asked to speak to the Hotel General Manager on this. It was after working hour, and the staff refused to communicate the message. Despite repeated demands, they only said the GM will find my wife tomorrow when he is back to office at 8. But my wife has work commitments and will leave the hotel by 7. They said: “GM will get in touch with you by email then!”

4) They also said: “Or you can write to the GM directly” and gave her the email address!

Is this the level of service Ritz Carlton has fallen to now? For a hotel that’s charging US$700+ a night (excluding breakfast), this absolutely appalling and unacceptable! We will avoid the Ritz Carlton brand like a plague from now on.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNJXzRHc1NBEAE&d=17924085&t=1

places/ChIJYXeIJff_0YURRhkUZffxqaQ/reviews/ChZDSUhNMG9nS0VJQ0FnTUNJXzRHc1NBEAE

We had a king suite with amazing views. The service and the staff (especially the Club House & Concierge) are very nice and helpful. However, the furniture in the suite did not feel comfortable and definitely not at the level expected from the Ritz. We purchased a bottle of mezcal from the hotel for which they assured us was a rare mezcal only to find that it is prized at $45 in the US and they charged us a 377% markup. When I provided feedback, the best I got was "we'll improve our communication", standard Guest Relation's speak for we are not going to do anything about it. Also, while we had pre paid for our stay in advance of our trip, the front desk had problems with confirming at check-in initially and we only noticed that when they asked to put a hold on our card for the amount. Disappointingly, we had the same issue at check-out where they would have charged us automatically if we had not checked the folio and again pointed that we had already pre-paid.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURneWNDcFdnEAE&d=17924085&t=1

places/ChIJYXeIJff_0YURRhkUZffxqaQ/reviews/ChZDSUhNMG9nS0VJQ0FnTURneWNDcFdnEAE

The brand new Ritz Carlton in Mexico City is a game-changer. The suites are major, offering expansive views of Chapultepec Park that truly set the scene. From the moment we stepped in, the service was impeccable—special mention to Jennifer, one of the hostesses, whose warm professionalism made the experience even more memorable.

Every detail in the hotel exudes luxury, from the modern, well-appointed rooms to the thoughtful touches throughout the property. It’s clear that this new establishment is designed for discerning guests who appreciate both comfort and style. An impressive stay that elevates the standards for hospitality in Mexico City.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmeE9ueERnEAE&d=17924085&t=1

places/ChIJYXeIJff_0YURRhkUZffxqaQ/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmeE9ueERnEAE

The Ritz-Carlton, Mexico City is a true gem in the heart of this vibrant metropolis. From the moment you step inside, you’re greeted with exceptional service that exemplifies the Ritz-Carlton standard, making every guest feel valued and cared for.

One of the standout features of the hotel is the breathtaking view of Chapultepec Park, a serene and stunning backdrop that elevates the entire experience. Whether you’re relaxing in your room, dining, or simply taking in the surroundings, the views provide a tranquil escape from the city’s hustle and bustle.

The staff deserves special praise for their professionalism and deep understanding of what defines world-class service. Every interaction is thoughtful, seamless, and tailored to ensure the highest level of guest satisfaction.

The food and amenities at the Ritz-Carlton are nothing short of spectacular, offering a blend of luxury and authentic flavor that perfectly complements the hotel’s ambiance. It’s an ideal place to recharge and indulge while exploring one of the most dynamic cities in the world.

For anyone seeking a luxurious, rejuvenating experience in Mexico City, the Ritz-Carlton is an absolute must. It’s more than a stay—it’s an unforgettable experience.

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