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Miami

North America

United States

Ubicado en el corazón vibrante de Miami, el Hilton Miami Downtown es un refugio moderno que combina lujo y comodidad. Con vistas impresionantes de la ciudad y el puerto, este hotel es ideal tanto para viajeros de negocios como para turistas que buscan explorar la cultura vibrante de Miami. Desde el momento en que entras, te recibe un ambiente acogedor y elegante, donde cada detalle está diseñado para ofrecer una experiencia inolvidable.

Las habitaciones del Hilton Miami Downtown son un verdadero santuario. Cada habitación está equipada con comodidades modernas, incluyendo Wi-Fi gratuito, televisores de pantalla plana y lujosas camas que garantizan un descanso reparador. Pero lo que realmente destaca son las vistas panorámicas que ofrecen muchas de las habitaciones, permitiendo a los huéspedes disfrutar de la belleza del horizonte de Miami desde la comodidad de su propio espacio.

La experiencia culinaria en el Hilton Miami Downtown es igualmente impresionante. El restaurante del hotel ofrece una variedad de platos que celebran la rica cultura gastronómica de Miami. No te pierdas el ceviche fresco, preparado con ingredientes locales y servido con un toque de limón, que es un verdadero festín para los sentidos. Además, el cóctel de la casa, un mojito de mango, es la bebida perfecta para refrescarte después de un día explorando la ciudad.

Situado en el centro de Miami, el Hilton Miami Downtown ofrece fácil acceso a una variedad de atracciones cercanas. Desde el famoso distrito de arte de Wynwood hasta las playas de South Beach, hay algo para todos. Además, la cercanía al centro de convenciones de Miami lo convierte en un lugar ideal para aquellos que viajan por negocios.

¿Qué hace especial al Hilton Miami Downtown?

 Este hotel destaca por su ubicación central y sus impresionantes vistas de la ciudad.

 Hay muchas opciones, desde museos hasta playas y restaurantes de renombre.

 Sí, el hotel cuenta con instalaciones para conferencias y un ambiente profesional.

No esperes más para descubrir todo lo que el Hilton Miami Downtown tiene para ofrecer. Ya sea que busques un lugar para relajarte después de un día de exploración o un espacio ideal para tus reuniones de trabajo, este hotel es la elección perfecta. ¡Te esperamos!

Vibrant modern lodging overlooking the bay, featuring a rooftop pool & bar with skyline views.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNndm9xYk5nEAE&d=17924085&t=1

places/ChIJVcPE6ae22YgRtykfX-j50t8/reviews/ChZDSUhNMG9nS0VJQ0FnTUNndm9xYk5nEAE

Amazing. The room was spotless and very stylish. The view was breathtaking. The staff was professional and very accommodating. .We were about to leave and decided to get lunch to go at the in house restaurant Brisas. We ordered and then looked around and decided the room was lovely and we should eat there. Danielle, our server was great. She set up the table, got us beverages and had the food out in minutes . The entire Hotel is wonderful and prices are very much in line. Would always recommend this lovely property.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3eUstMGZREAE&d=17924085&t=1

places/ChIJVcPE6ae22YgRtykfX-j50t8/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3eUstMGZREAE

I don’t even know where to start-

We arrived today, (Saturday March 22) for two nights in Miami here.

Our decision in this hotel was due to location, being in Biscayne - we never thought it would be as horrid as it has been- (a nightmare actually)

We booked 2 rooms for 1500$ USD

(Please note- we were travelling with 3 small children, grandparents and ourselves) a family of 7.

We came in at 10am, knowing that we were early and just asked to check our bags when we got there and to let us know when the room was ready, fully prepared for a 4pm check in- not an issue-

We brought our bags to the bell storage room/ desk on the Main Street level- where they then told us; to take them to the main lobby to check in- so we lugged 6 suitcases 3 backpacks and our kids up to the lobby to wait-
Gave my ID; and Card for the two rooms so that when it was ready we could get the cards and go-

I asked the woman at the desk (“to confirm, when my inlaws come in for their room, all they have to do is get the key since everything is done”; she said yes of course mam)

However- she then told us to take our bags to the bell desk back where we came from, as they dont store them on the main level-
Perfect- back down we go.

Left the bags and went out-
12:29pm I get a call the rooms are ready and to head there for check in-

Sent my in-laws with our youngest child at 230 to the hotel-
They were told “the room is NOT ready”, you can’t get in without Amanda here (me) and you have to show her ID to us.

My mother in law frantically calls and says they need to verify my ID- however she doesn’t have phone data and cannot receive text picture messsges!

They wouldn’t take this as an answer and said NO we will not talk on the phone to get confirmation- we need the photo of her ID.

Fine - all sent over-

Asked for the bags to be brought up by this time it was 315;
They waited in the room for the bags, we arrived back- and had two rooms side by side.
The bags were NOT found until 630pm tonight-

I had to go down IN person 3x to speak with Diana- and she called herself with 3 follow up calls-

They said “it was in the room” - it wasn’t because my husband was there and I verified this

We were then told “it’s coming in 5 min”
Waited longer
Nothing!

Then when we called again  to ask
We were told “the elevators are broken”!!!
I had NO words-
I went down myself to the storage room and they were gone- claiming they had been sent up — but “when they knocked no one was there”….

We had 4 adults in each space - waiting on these bags!!
We needed them as we continued to tell them kids want to swim we just need their bathing suits

645 they show up- with the very grumpy bell guy- to our room-

We got our kids ready very fast to go to the pool

7:03pm TWO managers in suits come in and kick everyone out “pool is closed at 7” get out—-
Yelling at the kids IN the pool to “wrap it up” we are closing”

Everyone around the pool asked why- as the sun was VERY bright and it was hot and it says “closes at dusk” one other guest asked why- the tall black guy in the suit said “I have no idea why we are closing this early”….

Fine - kids are upset but life goes on-
Get unpacked here-
Both rooms

Come back at 1030 this evening to my inlaws in the hallway, being changed rooms
Their toilet didn’t work, water was backing up and the front desk had the nerve to ask “ can you wait until tomorrow morning”!! NO running OR working water and asking us to wait???

Their TV signal in the room also went out totally
They were told to pack up and move floors- my youngest child was IN bed sleeping at this time 100% a disruption  to his sleep-

Then they said they were going down to a new floor- then Jose the bell guy - said NOPE, wait- we don’t even have a ROOM for you! He was instructed over the walkie Talkie!!

11:50pm they get moved to a new room finally 3 floors up away from us when we booked joining rooms!
This place is very run down,
Customer service does not exist
No one takes accountability for the customer experience
BRUTAL! Never again!!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3MXBPR053EAE&d=17924085&t=1

places/ChIJVcPE6ae22YgRtykfX-j50t8/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3MXBPR053EAE

We recently stayed in a King Room with a bay view and, unfortunately, had a very disappointing experience. As Hilton Diamond members, we expect a certain level of cleanliness and maintenance, but this property fell far below that standard.

Upon entering our room, we immediately noticed stained sheets, visibly dirty surfaces, and a worn-out carpet with sticky floors. The bathroom was equally concerning, with chunks of paint missing in the shower and damaged walls throughout the room. Additionally, some amenities were missing, which only added to the frustration.

The cleanliness issues extended beyond our room. The 10th-floor walkway was littered with dirt and garbage, showing a clear lack of attention to upkeep. This lack of care for both the rooms and common areas left us questioning the overall management of the property.

For a Hilton-branded hotel, this experience was well below expectations. Cleanliness and proper maintenance should be a top priority, and we hope to see significant improvements in the future. Until then, we cannot recommend this property.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUR3ak56RGtnRRAB&d=17924085&t=1

places/ChIJVcPE6ae22YgRtykfX-j50t8/reviews/ChdDSUhNMG9nS0VJQ0FnTUR3ak56RGtnRRAB

How is this hotel even affiliated with Hilton? As a Hiltons Honor membership holder— this exact location should be absolutely ASHAMED of its rooms, its staff and the accommodations all around. I could deal with an “okay” room… but the way that staff treated us was disgusting. They would come into our room- to change what we complained about (don’t even get me started on that…) and would not say a single word to us or even make eye contact.

I should’ve gone with my gut feeling when our Uber driver told us to be careful with thefts in this hotel. We were napping this past afternoon- there was a light tap at our door, barely audible (but I am a light sleeper) and ignored it. Then someone swiped their hotel key and came into our room. They saw us sleeping and were quick to leave. My husband got up and tried to reach out to the man in the hallway but he kept walking and didn’t look back. We called the front desk and they also said they have “no idea” about what would’ve happened.

There are many other hotels in the area.
Do NOT choose this one.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUR3X1BMOHd3RRAB&d=17924085&t=1

places/ChIJVcPE6ae22YgRtykfX-j50t8/reviews/ChdDSUhNMG9nS0VJQ0FnTUR3X1BMOHd3RRAB

This Hotel needs some serious maintenance.  There are quite a few chips and chunks throughout the hall and in our room.

Pool also needs to stay open past 7pm. The sun was still shining bright but we were still kicked out of the area. Very Disappointed.

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