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Playa del Carmen

Guests appreciate the hotel's prime location and amenities but have raised concerns about noise levels and service quality.

Descubre Hyatt Centric Playa del Carmen en México.

Ubicado en el corazón de Playa del Carmen, el **Hyatt Centric Playa del Carmen** es un destino ideal para aquellos que buscan disfrutar de la vibrante vida caribeña. Este hotel combina un diseño moderno con la calidez de la hospitalidad mexicana, creando un espacio donde cada huésped se siente como en casa. Desde su acceso conveniente a las playas de arena blanca hasta sus espaciosos alojamientos, este hotel es perfecto tanto para escapadas románticas como para aventuras familiares.

Características y comodidades del hotel.

El hotel destaca por su ubicación estratégica, a pocos pasos de la playa y con acceso a la impresionante Thompson Beach House. Además, los huéspedes pueden disfrutar de diversas comodidades que incluyen una piscina deslumbrante, restaurantes de alta calidad y un servicio al cliente atento. Sin embargo, algunos visitantes han expresado preocupaciones acerca de los niveles de ruido y la calidad del servicio, lo que sugiere que hay espacio para mejoras.

Preguntas frecuentes sobre el Hyatt Centric.

¿El hotel está ubicado cerca de la playa?

 Sí, el hotel se encuentra cerca de la playa, con acceso a la Thompson Beach House, una propiedad frente al mar a solo unas cuadras.

¿El hotel ofrece transporte al aeropuerto?

 Sí, el hotel proporciona servicios de transporte al aeropuerto las 24 horas por un costo adicional.

 Sí, se permiten mascotas en el hotel, con un máximo de un perro de hasta 40 libras por alojamiento.

En general, el Hyatt Centric Playa del Carmen es una elección sólida para los viajeros que desean disfrutar de la belleza de la Riviera Maya. Con su combinación de comodidad, ubicación y opciones de entretenimiento, representa una experiencia memorable. A pesar de algunas críticas sobre el ruido y el servicio, muchos huéspedes aprecian su atmósfera vibrante y el acceso a diversas actividades. Sin duda, es un lugar donde los recuerdos de vacaciones se hacen realidad.

North America

Mexico

El Hyatt Centric Playa del Carmen es un refugio moderno en el corazón de la vibrante Playa del Carmen, México. Este hotel, que anteriormente era conocido como Thompson, ha sido renovado para ofrecer una experiencia de lujo con un toque contemporáneo. Con habitaciones de estilo mid-century y vistas al mar, este establecimiento se ha convertido en un destino ideal tanto para viajeros de negocios como para turistas que buscan disfrutar de la belleza del Caribe.

El Hyatt Centric Playa del Carmen ofrece una variedad de opciones gastronómicas que deleitarán a los paladares más exigentes. Desde su restaurante principal que sirve platos locales frescos hasta un bar en la azotea que ofrece cócteles innovadores, cada comida es una experiencia memorable. Los huéspedes pueden disfrutar de:

Platos de mariscos frescos preparados con ingredientes locales.

Cócteles artesanales en la azotea con vistas impresionantes.

Desayunos buffet con opciones saludables y locales.

Situado en el centro de Playa del Carmen, el Hyatt Centric se encuentra a pasos de la famosa Quinta Avenida, donde los visitantes pueden explorar tiendas, restaurantes y la vibrante vida nocturna. La cercanía a la playa permite a los huéspedes disfrutar de actividades acuáticas y relajarse bajo el sol. Además, el hotel está a poca distancia de sitios culturales como la zona arqueológica de Tulum y el parque eco-arqueológico Xcaret.

¿El hotel acepta mascotas? Sí, se permiten perros.

¿Hay opciones de pago disponibles? Se aceptan tarjetas de débito y crédito.

¿Es adecuado para niños? Sí, el hotel es amigable para familias.

Visita Hyatt Centric Playa del Carmen Hoy

Descubre la combinación perfecta de lujo y comodidad en el Hyatt Centric Playa del Carmen, donde cada detalle está diseñado para ofrecerte una experiencia inolvidable en el paraíso caribeño.

Luxe lodging featuring mid-century modern rooms & suites, plus sea views & a rooftop infinity pool.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB

Even though rate 3 stars, it was so far the worst Hyatt stay, mainly because the hotel's hardware.

Pros:
Friendly staff, shout out to Alejanro and Alfy.
Clean interior and rooms. Comfortable bed.
Good location, at Pdc downtown, right on the 5th street.
Globalist benefits were mostly respected, except no suite or even skip level upgrade despite I have changed room 4 times during the stay.

Cons:
This hotel was just rebranded from previously called Thompson hotel. Although many issues had been fixed, there are still many details missed.  I had totally changed for 4 rooms to finally settle down in a stayable one. There are rooms with broken door locks, broken AC central control, broken bed lights, clogged sink, leaking toilet, can't name them all...
While the biggest problem of this hotel was Hardware, leaving so many Hardware issues unfixed before guests stay more or less reflected the incapable of the management team.  In the last night I was checking with the front desk about the late checkout after I changed so many rooms, the front desk lady said it was not confirmed in the system and she was not able to offer late checkout either, even though the late checkout was actually confirmed upon the 1st day check in and I told her this is the GL benefit and the most important reason I chose to stay in this hotel. She insisted need her manager approval but her manager was off. This could be the most unpleasant moment of the entire stay, even though it turned out to be just her unfamiliarity to the system. Those incidents indicate the staff were also not well trained and aligned, and again, the management issue.
One more con is this hotel was surrounded by many bars some are loud till 2AM, making it impossible to sleep without earplugs (glady the hotel provided 2 pairs for each room)

Overall, I would say this hotel still has many hardware and software issues to tackle before truly meeting the Hyatt Centric standard. I may not choose to stay again until people no longer complain about the issues I encountered...

Oh they also missed your SNP credit until I reached to Hyatt to make it up... Anyway, unpleasant stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE

Decent hotel. We didn’t have the AC issue as others mentioned in the reviews. We can hear some party noise at night but not too bad. We are at the location next to H&M, not the beach side, which is the one people are complaining about.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB

I have earned Hyatt Elite Globalist status for going on four years now and it is by far the best loyalty program of the USA-based major chains and I maintain top or near top elite status with the other two top chains. I travel a lot.

I have never had an experience like the one at the Thompson Main House and Beach House in the close to 40 years of business travel in which I have engaged in my career. I made my reservation over four months ago for a stay of six nights a Thompson Main House, arrived after less than two hours of sleep because I took a redeye from the West Coast of the USA to arrive to Playa del Carmen, and even before I arrived, I was the object of so many lies with intent to defraud and intentional behaviors to hide the fraud that it has caused me great despair for the past ten days and I had to cut my vacation short. I had no vacation. And what makes this experience so bad is that the Thompson ownership and their management leverages these vulnerabilities of vacationers to maximize their fraud. With the benefit of hindsight and now looking at reviews on Google and other sites, it is clear issues at Thompson Main House/Beach House have been three to six months in the making with zero change from then until now, and zero intent to change anytime in the future. The best predictor of future behavior is past behavior (I was once a forensic and criminal clinical psychologist). Let that really sink in.

As I was having challenging communications with lowly employees who were told to lie to all guest or lose their jobs, management was nowhere to be found. This situation happened at least three times: 1-when I discovered my room that I paid in full in advance upon check in in addition to a significant security deposit; 2-when I had extended discussion with the supervisor while he was allegedly messaging with the assistant manager about my request to be sent to a corporate Hyatt owned property; and 3-at 3am at the sister Thompson Beach house where for the second time in hours I was intentionally put into a room in a wing that was completely without any air conditioning and the night clerk in vain was messaging non-responsive management.

Only after I had contacted management of My Hyatt Concierge and secured that room at a corporate-owned property and checked out of the Thompson did I receive a call from a very rude manager of the Thompson Main House. He had the audacity to ask, "how can I resolve this for you..." and I told him he had had so many chances and that his chances were now gone. And he refused to listen, so he hung up on me. These were audio recorded phone calls. He called me two more times, and refused to listen, refused to acknowledge the AC was broken, refused to say I was lied to. I had had more than enough.

The lies of the Thompson ownership and management have not stopped despite my complete inability to enjoy any time I spent in Playa del Carmen because of what happened at the Thompson at the greedy hands of those there who care more about money than people or hospitality or anything close to integrity. I came to read all the online reviews and these behaviors have been ongoing against vulnerable guests in a foreign country (for any visitor not from Mexico) for months... months. I left before I originally intended and if I had to do it over again, I would have left the day of arrival after my original trauma perpetrated by Thompson.

Read the reviews yourself (Google, Trip Advisor, etc.), do not just take my word for it. This Thompson Playa del Carmen Main House and Beach House ownership and management are not to be trusted, and I cannot for the life of me understand any reviews in the past 3-6 months since their AC problems that are positive.

Edited Dec 2024: I am horrified, completely horrified, that all of this was perpetrated, and that I was fully lied to in the moment, by employees and leadership of Hyatt Corporation who were always the owners of the Thompson Properties Playa del Carmen, that Hyatt Corporation let these properties fall into such disrepair and were sanctioning theft.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB

Update: This Hyatt Thompson has been rebranded as a Hyatt Centric. I assume because they were bringing down the Thompson name, so Hyatt moved it down to a lower tier brand. Still won't ever stay here again.

Original review: There were some pros for this hotel, but I can't even mention anything positive about the hotel because they had non functioning air conditioning. The room temperature at night with AC on high was 28-30C / 82-86F. That is completely unacceptable for a hotel of any quality.

Nearly impossible to sleep, it felt better outside the room than inside. The hotel made no effort to fix the issue, as other guests were complaining of the same thing, and Google reviews right now show multiple other 1 star reviews for the same thing at the same time I was there. I asked for maintenance 3 separate times, and no maintenance was sent to the room.

Unbearable stay at this hotel, will never visit again. Completely ruined my opinion of the Thompson brand as this was my first and last Thompson visit.

I called and filed a report with Hyatt corporate about the property and management and my stay on the same day that I checked out.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE

Right on the beach. Rooms were beautiful! Everything was great. This is the thompson hotel by hyatt

Descubre Hyatt Centric Playa del Carmen: Lujo en Gonzalo Guerrero

Hyatt Centric Playa del Carmen, formerly known as Thompson Playa del Carmen, is a modern hotel located in the heart of Playa del Carmen, Mexico. It offers stylish accommodations and a range of amenities, including a rooftop infinity pool and access to a beachfront property.

historia del hyatt centric playa del carmen en méxico.

El Hyatt Centric Playa del Carmen, anteriormente conocido como Thompson Playa del Carmen, es un hotel moderno que se encuentra en el corazón de Playa del Carmen, México. Este establecimiento no solo se destaca por su ubicación privilegiada, sino también por sus elegantes habitaciones y una variedad de comodidades, como una impresionante piscina infinita en la azotea y acceso directo a una hermosa playa. Su diseño contemporáneo y atmósfera vibrante lo convierten en un destino ideal tanto para turistas como para viajeros de negocios.

2015: El hotel abrió como Thompson Playa del Carmen.

2020: Se rebrandeó como Hyatt Centric Playa del Carmen.

Desde su apertura, el Hyatt Centric Playa del Carmen ha atraído a numerosos visitantes en busca de una experiencia única en la Riviera Maya. Con su fusión de lujo moderno y calidez mexicana, el hotel ha logrado establecerse como un punto de referencia en la zona, ofreciendo a sus huéspedes un ambiente acogedor y una experiencia inolvidable.

Rooftop Infinity Pool

Sea Views

In the vibrant heart of Playa del Carmen, where the Caribbean sun kisses golden sands, lies the Hyatt Centric Playa del Carmen, a gem that beautifully merges modern luxury with the charm of Latin life. Just a stone's throw from the lively 5th Avenue, this haven of relaxation serves as a perfect gateway to explore the rich tapestry of Mexico's Riviera Maya. Guests are enveloped by a blend of contemporary design and tropical serenity, offering a refreshing escape from the hustle and bustle. The Hyatt Centric also grants easy access to exhilarating adventures; venture out to discover ancient Mayan ruins or embark on snorkeling trips in the nearby cenotes.

Hyatt Centric Playa del Carmen

Experience a fusion of local flavors and international cuisine at our on-site restaurants.

Catch

Cinco

Dining Options

Opciones gastronómicas en Hyatt Centric Playa del Carmen.

En Hyatt Centric Playa del Carmen, te invitamos a disfrutar de una experiencia culinaria excepcional que fusiona sabores locales e internacionales. Nuestro menú destaca ingredientes frescos y técnicas de cocina innovadoras.

Aunque no hemos profundizado en los entrantes, en nuestro restaurante podrás disfrutar de una variedad de delicias que inician tu experiencia gastronómica.

: Un delicioso plato de mariscos frescos, sazonado con especias locales y acompañado de vegetales frescos.

: Platos inspirados en la cocina yucateca, elaborados con hierbas locales y una variedad de mariscos.

Los postres son una parte esencial de nuestra oferta gastronómica, aunque no están descritos aquí, asegúrate de preguntar por nuestras delicias que complementan perfectamente tu comida.

Disfruta de una selección de bebidas refrescantes que complementan perfectamente tu comida. Desde cócteles artesanales hasta refrescos locales, tenemos opciones para todos los gustos.

Explora nuestros platos especiales, que son una celebración de los sabores de la región. Pregunta a nuestro personal sobre las recomendaciones del día.

Descubre Hyatt Centric en Playa del Carmen: lujo frente al mar, excelente localización y vibrante vida nocturna. ¡Reserva tu escapada ideal hoy!

Hotel Hyatt Centric Playa del Carmen: lujo en la playa

Municipality of Solidaridad

A rooftop infinity pool offering panoramic views of Playa del Carmen.

Infinity Pool

Access to the Thompson Beach House, a beachfront property just a few blocks away.

Beach Access

A 24-hour fitness center equipped with modern exercise equipment.

Fitness Center

Ubicado en el corazón vibrante de Playa del Carmen, el Hyatt Centric Playa del Carmen es el destino ideal para los viajeros que buscan una mezcla de lujo y comodidad. Este impresionante hotel no solo ofrece un alojamiento excepcional, sino también una variedad de comodidades diseñadas para mejorar tu experiencia.

Entre sus principales atractivos, el hotel cuenta con:

: Disfruta de vistas panorámicas de Playa del Carmen desde nuestra impresionante piscina en la azotea.

: Un acceso directo a Thompson Beach House, una propiedad frente a la playa a solo unas cuadras.

: Un gimnasio moderno disponible las 24 horas, equipado con todo lo necesario para mantenerte en forma.

: A pasos de la famosa Quinta Avenida y cerca de restaurantes y tiendas locales.

Hyatt Centric Playa del Carmen es más que un simple lugar para hospedarse; es una experiencia que combina el confort moderno con el encanto de la costa caribeña. Ya sea que estés buscando un refugio para relajarte después de un día de exploraciones o un lugar donde comenzar tus aventuras en Playa del Carmen, este hotel es la elección perfecta.

Con su atención al detalle y su compromiso con la calidad, el Hyatt Centric Playa del Carmen se asegura de que cada huésped se sienta especial. ¡No hay mejor lugar para disfrutar de la hermosura de México!

Resumen de Hyatt Centric Playa del Carmen en México.

Ubicado en el vibrante corazón de Playa del Carmen, el Hyatt Centric es una elección destacada para quienes buscan una experiencia moderna y accesible. Este hotel combina la comodidad contemporánea con una ubicación privilegiada, ofreciendo a los huéspedes acceso fácil a la playa y a la famosa 5ta Avenida, conocida por su vida nocturna y su diversidad de tiendas.

Ventajas de Hyatt Centric Playa del Carmen.

Entre las principales ventajas de este hotel se encuentran:

Ubicación privilegiada cerca de la playa y 5ta Avenida.

Quintana Roo

Descubre el Hyatt Centric Playa del Carmen, con piscina infinita y acceso a la playa. Ideales servicios, ubicación céntrica y experiencias únicas en México.

Hotel Hyatt Centric Playa del Carmen: Lujo junto a la Playa en Quintana Roo

Vive una experiencia única en Hyatt Playa del Carmen con servicios premium, vistas al mar y acceso a la playa, en el corazón de la vibrante Fifth Avenue.

Experiencia en Hyatt Playa del Carmen: lujo moderno y vistas panorámicas

Planifica tu visita a Playa del Carmen con nuestra guía y disfruta del hotel Hyatt, la playa y atracciones cercanas, con tips y recomendaciones exclusivas.

Descubre Hyatt Centric Playa del Carmen: Lujo en Gonzalo Guerrero

Delicias Culinarias

Ubicación y Atracciones Cercanas

Preguntas Frecuentes

Visita Hyatt Centric Playa del Carmen Hoy

Hacienda Paradise by Ours

SOHO PLAYA Hotel

Los Aguachiles