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Philadelphia, PA

North America

United States

# Sonder At The Arco – Hotel moderno en el Gayborhood de Filadelfia

Sonder At The Arco es un hotel ubicado en el Gayborhood de Filadelfia, PA, que combina la comodidad de un apartamento con la experiencia de un hotel. Este establecimiento ofrece un ambiente contemporáneo y acogedor, ideal para viajeros que buscan una estancia única. Desde su apertura, ha atraído a visitantes por su ubicación estratégica cerca de atracciones icónicas como la Campana de la Libertad y varios museos. Sin embargo, las opiniones de los huéspedes varían, destacando tanto la modernidad de sus instalaciones como algunos problemas de servicio al cliente. La comunidad local valora su contribución al vecindario, aunque algunos comentarios sugieren que aún hay áreas de mejora.

## Historia
### La historia de Sonder At The Arco
Sonder At The Arco fue concebido como una alternativa moderna a los hoteles tradicionales, ofreciendo a los huéspedes una experiencia que combina la independencia de un apartamento con las comodidades de un hotel. Desde su inauguración, ha buscado atraer a un público diverso, desde turistas hasta viajeros de negocios, en un entorno vibrante y culturalmente rico.

### Hitos y crecimiento
- Apertura en el Gayborhood, un área conocida por su diversidad y vida nocturna.
- Implementación de un sistema de check-in digital, permitiendo a los huéspedes acceder a sus habitaciones mediante un código.
- Renovaciones periódicas para mantener la estética moderna y atractiva del hotel.

### Influencia cultural y local
Sonder At The Arco se ha integrado en la comunidad del Gayborhood, un área famosa por su ambiente inclusivo y acogedor. Su presencia ha contribuido a revitalizar la zona, atrayendo tanto a turistas como a residentes locales. La cercanía a restaurantes, bares y atracciones culturales ha hecho de este hotel un punto de referencia para quienes desean explorar Filadelfia.

### Continuando la tradición
A medida que el hotel sigue operando, se esfuerza por mantener su compromiso con la calidad y la innovación. La dirección busca constantemente mejorar la experiencia del huésped, adaptándose a las necesidades cambiantes de los viajeros modernos, mientras preserva el carácter único del Gayborhood.

## Comunidad
### Involucramiento comunitario
Sonder At The Arco ha participado en diversas iniciativas locales, colaborando con negocios cercanos y apoyando eventos comunitarios. Este enfoque no solo fortalece su relación con la comunidad, sino que también enriquece la experiencia de los huéspedes al ofrecerles una conexión más profunda con el vecindario.

### Percepción de la comunidad sobre el lugar
La comunidad local tiene una opinión mixta sobre Sonder At The Arco. Mientras que algunos valoran la modernidad y el estilo del hotel, otros han expresado preocupaciones sobre la falta de personal en el lugar y la dependencia de tecnología para el check-in y otros servicios. Esta dualidad refleja la adaptación de la comunidad a un nuevo tipo de hospitalidad.

### Eventos y reuniones
El hotel ha sido anfitrión de varios eventos comunitarios, lo que ha permitido a los residentes y visitantes interactuar en un ambiente amigable. Estos eventos no solo promueven la cultura local, sino que también ayudan a construir una red de apoyo entre los negocios y residentes del área.

## Ofertas
### Lo que Sonder At The Arco ofrece
Sonder At The Arco se distingue por su enfoque en la comodidad y la modernidad. Ofrece habitaciones bien equipadas, ideales para estancias cortas o largas. Los huéspedes pueden disfrutar de una experiencia de alojamiento que combina la privacidad de un apartamento con servicios hoteleros.

### Experiencia gastronómica
Aunque el hotel no cuenta con un restaurante propio, su ubicación en el Gayborhood permite a los huéspedes acceder fácilmente a una variedad de opciones gastronómicas. Desde cafés acogedores hasta restaurantes de alta cocina, hay algo para todos los gustos a pocos pasos del hotel.

### Eventos y paquetes
Sonder At The Arco ofrece paquetes especiales para estancias prolongadas y eventos, lo que permite a los huéspedes disfrutar de tarifas reducidas y beneficios adicionales. Estos paquetes son ideales para quienes buscan explorar la ciudad durante varios días.

### Instalaciones y características
- Habitaciones amplias con techos altos.
- Sistema de check-in digital.
- Acceso a servicios de limpieza.
- Proximidad a transporte público y atracciones turísticas.

## Pros y Contras
### Perspectivas clave de las reseñas
Las opiniones sobre Sonder At The Arco son variadas. Muchos huéspedes aprecian la ubicación y la modernidad del hotel, mientras que otros han expresado frustraciones con el servicio al cliente y la falta de personal en el lugar.

### Elogios y fortalezas
Los aspectos más positivos mencionados incluyen la limpieza de las habitaciones, la comodidad de las camas y la excelente presión del agua en las duchas. Además, la ubicación es frecuentemente elogiada por su cercanía a atracciones turísticas y restaurantes.

### Contrastes y menciones notables
Por otro lado, las críticas negativas se centran en la falta de atención al cliente, problemas con el check-in y la calidad del sueño debido al ruido exterior. Algunos huéspedes han mencionado que el hotel necesita mejoras en sus instalaciones y servicios.

### Evaluación resumida
En general, Sonder At The Arco ofrece una experiencia única en un entorno vibrante, pero enfrenta desafíos en la atención al cliente y la gestión de las expectativas de los huéspedes. La combinación de comentarios positivos y negativos sugiere que, aunque el hotel tiene un gran potencial, aún hay áreas que requieren atención.

## Ubicación y Atracciones Cercanas
Sonder At The Arco se encuentra en 1234 Locust St, Filadelfia, PA, en el corazón del Gayborhood. Esta ubicación privilegiada permite a los huéspedes explorar fácilmente la ciudad a pie. La cercanía a la Campana de la Libertad y otros museos hace que este hotel sea una opción atractiva para quienes desean sumergirse en la historia y cultura de Filadelfia. La vibrante vida nocturna y la diversidad de restaurantes en el área también son un gran atractivo para los visitantes.

## Preguntas Frecuentes
**¿Sonder At The Arco tiene estacionamiento?** No, el hotel no ofrece estacionamiento en el lugar. 
**¿Cómo se realiza el check-in?** El check-in se realiza a través de un sistema digital con un código de acceso. 
**¿Se permiten mascotas en Sonder At The Arco?** No, el hotel no permite mascotas. 
**¿Hay servicio de limpieza diario?** Sí, se ofrece servicio de limpieza en las habitaciones. 
**¿Cuál es la política de cancelación?** La política de cancelación varía según la reserva; se recomienda revisar los términos al reservar.

## Visita Sonder At The Arco Hoy
Sonder At The Arco es una opción moderna y conveniente para quienes buscan una experiencia única en Filadelfia. Con su ubicación en el Gayborhood, ofrece fácil acceso a atracciones culturales y una variedad de opciones gastronómicas. A pesar de algunas críticas sobre el servicio al cliente, muchos huéspedes destacan la limpieza y el diseño de las habitaciones. Si estás planeando un viaje a Filadelfia, considera hospedarte en este hotel para disfrutar de lo mejor que la ciudad tiene para ofrecer.

dc0a8623-46ad-4c46-9230-a188a1877f4d

In A Nutshell: -The Sonder at the Arco is a really cool apartment/hotel. -It's located in the Gayborhood, which felt like a safe area. -I liked the self-check in process which was fairly easy to do. -The room was very spacious w/ high ceilings & a nice sized bathroom. -The building is nostalgic but w/ a nice stylish update which still encapsulates the whole feel. Overall, the price & location are hard to beat in Philly!

f63da1b3-f4f9-46c5-b0d9-3e07f607d437

This is my first time ever writing a bad review of any business. Unfortunately this hotel has the worst customer service I've ever experienced. I prepared throughly making sure I understood the app and how to check in, and even called Marriott a few days before to double check that there would be a way in if there were any tech issues. The representative told me that there would be a front desk person on-site. There was not. In fact there are NO employees working at this hotel at all other than maintenance/housekeeping folks. First issue: It clearly states that there is luggage storage at this location. When we arrived we discovered that there are exactly six lockers to stow luggage for the entire building. They were all taken, and when I tried to request early check-in the offsite Arco staff were unreachable. Felt like a bait-and-switch and threw off our plans to explore the city when we arrived early. Next issue: The following day we had to check into a new room (the other room was booked for the rest of the weekend). This time I called Marriott to request early check-in (there was no option to do this in the app). I agreed to pay the $20 fee to check in one hour early at 3 pm. This is already a pretty steep fee for a service most hotels offer for free when possible. When I attempted to gain access to my room the code would not work. I stayed on the phone with Marriott for 25 minutes typing in the code again and again as they tried to contact the Arco staff (who were once again unreachable). After half an hour, the code miraculously worked. My request for a refund was flatly denied (?) despite not being able to access the room. Finally: When we took a shower in our room it immediately almost flooded. There was a giant clump of hair resembling a wig blocking the drain that we were able to remove with a plunger. Thankfully the plunger was there as who knows if anyone would have ever picked up the phone if we had requested a working shower. The rooms are nicely designed, and pretty clean other than some wear and tear (and the shower issue). The location is good for getting around the city. And I thought the price was fair until I discovered how I would be nickle and dimed and completely aggravated simply trying to get into the room I paid for. Not worth it.

93045f8a-51f6-4476-bdc0-797e668bed65

We stayed in the Double Room, 2 Queen Beds. The main pro for this place is the location. It's within walking distance of the Liberty Bell, other museums, public transportation, and restaurants. However, the cons outweigh the pros. The beds were very hard and uncomfortable. We stayed multiple nights, and the street noise was unreasonably loud on Friday night. They provide ear plugs and a cheap white noise machine, but we ended up using a white noise app on our phones because it was better. The windows do nothing to sound proof the room. The wall was at an angle in our room, so the curtains did not block out the light, and the room was very bright at night. There are no overhead lights in the rooms, just lamps, so the room was very dark in the evenings. There were soft spots in the floor like there had been a leak recently. The room itself was dirty. Our white socks did not stay white for long with the dirty floors, and the walls were covered in dust. This place needs a lot of work, and we wouldn't stay here again.

dea551de-609e-4b40-a123-d963fbff8c97

Re: Sonder at the Arco (June 29-July 2,2025): My partner, booked this hotel for our stay in Philadelphia via Booking.com. We are a couple in our 70's and did not know that this was one of those new kind of hotels where everything is done via an app. We spend several hours trying to figure out how to get this app, how to use it, and how to make it work so we could get into your hotel. First frustration! Shortly before our arrival we were notified that the elevator was broken and we needed to enter by a side door. It took us a while to find the door, then figure out which pad and what set of codes to use. Second frustration! Once inside we realized we had five flights of stairs to climb, with luggage. As I said, we are in our 70's; thankfully still fairly healthy. Third (serious) frustration! The next day there was a notice that they hoped the elevator would be fixed within a day. We ran into a maid who was skeptical. On our last day, it was raining. When we returned from a long walk it seemed as if the code was no longer working. Getting drenched in the rain while repeatedly punching in any code we could think of... Turned out the door was swollen from the rain and it took a huge tug to pull it open. When we left, it appeared that others were leaving it a bit open so as to get in without needing superman. Fourth (last straw) frustration! The room was clean and the bed was fine. It was weird having a mirror that was not perpendicular to the floor, a TV that was at right angles to the bed (no couch or chair to watch straight on), and a tiny tiny shower with two very weird shower heads with no way to make any adjustments. Oh, and by the way, the TV seemed to only show networks for which one needed an account. No old fashioned network TV channels! We live in New Zealand and don't have such accounts... Don't you want your foreign customers to be able to watch anything on that big TV? Fifth (mild) frustration - but it all adds up! As for us, we will never choose a hotel without a front desk again. This kind of set up might be great for younger, more tech savvy customers, but for us, well we are older and prefer the old ways... In future we will cancel any reservations that require apps and codes. But my major complaint revolves around the elevator/back door situation. From the old looking notices it was pretty obvious that the elevator was broken long before our arrival and would remain so for a while still. Had you notified us sooner, we could have changed our reservation to one where we didn't have to climb five flights to stairs several times a day. You could have offered us a room at a lower level, or perhaps at one of your other hotels in the area. We didn't know how to contact you with our issues as your app basically says it will take 24 hrs for someone to get back, and well... they just seem so unavailable. Bottom line: The fact that you make it so hard to get help and did so little to show concern for how the elevator situations, or balky back door, could impact your customers just tells me how little you care for your customers. Makes me hesitant to go to any of your many hotels in the future. What was good? The hotel is in a great location, but in need of upgrading.

5a241176-86bd-414a-9da1-406ebe93d37c

We stayed here and had no real issues at all other than parking. This NYC wannabe area is taxing o the parking. It's a shame. If you plan to walk, this is an extremely walkable area and it JUMPS!! It's busy, vibrant and has a great vibe. Parking was $17 bucks they block you in and there are no ins and outs. This can be a major inconvenience and car dings are guaranteed. Street parking is difficult to come by and the parking signs are super tricky. The times restrictions etc are a pain in the you know what. However, even with this headache, the location and proximity to all these attractions including the subway literally at your feet makes staying here worthwhile. The room and accommodation itself was nice. Not too fancy but definitely not low budget. The accommodations that we chose met our needs without any real issues. We did notice some stained linen and we had items underneath our bed that were NOT ours but overall we had an extremely pleasant stay. We used our phones to control the television. There's motion sensors in the room that control the HVAC system. This place is obviously old but recently renovated. Some of the old aesthetics have been preserved. The elevator is the SLOWEST EVER!!! Like they really have to step their game up in this one. Carrying luggage and moving around foreign towns and cities with a creepy slow elevator is not cool. We wanted to see the entire facility but didn't want to catch the elevator to do so. We had a cool front street view. We watched people party and we watched folks get wasted. There were high ceilings and almost floor to ceiling windows in our unit. There were some cosmetic blemishes throughout the room (scuff marks, paint discoloration and water stains).

af35ad2c-ae3d-48d1-bfb7-57818927e410

The hotel & the room are clean. That's where the positive review ends. What they don't mention is that the hotel is above a subway station which runs until midnight. I was on the third floor and I have a hearing disability & could still hear it. It's also in a very noisy area. Also know that there is no staff on-site. You'll receive a passcode to enter the building & the room. You can access the building prior to the 4:00 check-in but don't even think about getting into your room before 4:00 (unless you want to pay extra). And if you want to stow your bag before the 4:00 check-in you'll pay for that, too!!

6b477b53-0405-4e31-b1bd-74b0c1e646c4

Loved staying here! Great location and very walkable, clean, large room, comfy bed, awesome water pressure in the shower, and free luggage storage which is a huge plus when traveling by train.

44e4411e-dc35-4da1-bb84-dfedff8a5e86

Loved this place ! Stayed here several times and is in the best of locations in the city. Walkable to any place you'd need to go in Philly. Jefferson hospital, south street, 13th street clubs, independence hall, many hot restaurants, shopping. You make it! Had the king and queen rooms and my favorite part was the bed and bathroom! The whole place was very boutique like and artsy.

aa3ee0d9-835c-467a-8bd9-623a2e776567

Haven't even gotten to check in yet and this place is a hot mess. Relies 100% on off-property personnel to "assist" guests. App books extra room night, so be careful. Any other hotel app expects you to enter check-on and check-out dates. In this case (one-night), two consecutive dates. Only the app is set up to accept total room nights (no check-out date). If you don't catch your mistake prior to three days before check-in, they refuse to refund the unused portion. Not helpful for last-minute bookings. Requested early check-in (through the app) and it stayed in a "pending" status right up until actual check-in time. First time, and last. Won't be booking with this organization again.

c90603cc-0751-4892-8e86-db92148df469

This company is dishonest with it's customers. They jerked me around for days when I was trying to update trip dates just long enough to make sure I wasn't eligible for a 100% refund. I have email communication with them saying I was eligible for a 100% refund and they refuse to honor it. At best the will refund me 50%. Will never book at any of their properties ever again.

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