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Madrid

Guests frequently praise the hotel's unique architectural design, with each floor crafted by a different renowned architect, offering a diverse and memorable experience. The staff is often described as friendly and accommodating, contributing to a welcoming atmosphere. However, some guests have noted that certain areas of the hotel could benefit from maintenance and modernization.

Europe

Spain

Découvrez le Hotel Puerta America Madrid, un joyau d'architecture et de design au cœur de Madrid

Visitez notre site pour plus d'informations

Vivez une expérience inoubliable à Madrid

Hip, casual hotel offering a top-floor restaurant with a vertical garden, plus terrace & lobby bars.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTURnX0xxV2dRRRAB

Other than the amazing view, this hotel was an utter disappointment.

For a 5-star property, we expected outstanding service and top-tier amenities, but this hotel failed on both fronts. Upon check-in, we were told our room wasn’t ready, However, we were then told we could pay €50 for early check-in, even though the hotel wasn’t busy and rooms were clearly available. This felt like an unfair money grab, especially for a 5-star establishment.

Friday evening, we went to the bar around 9pm, only to be told no cocktails were being served. We then tried the rooftop bar, but despite it being half-empty, we were turned away because they were "only taking dinner reservations."

Throughout our stay, we dealt with ongoing issues. The air conditioning didn’t work for most of the trip, and despite maintenance looking at it and offering a room change, no one followed up. Our TV also stopped working and had to be fixed. On our final day, the shower released brown water, leaving us unable to shower or even brush our teeth.

While the staff refunded our early check-in fee as an apology, it was too little, too late. We were so frustrated by the lack of care and follow-through that we just wanted to leave. This hotel is far from the 5-star experience it promises, and I would not recommend it to anyone visiting Madrid

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnTUR3MEpxeFBREAE

Hello my Name is Florian,

I Stay 4 Nights in the Hotel, 3 Nights in the Standard Room and One Night Junior Suite.
It was a great time and the room the standard room in the 7 floor with the Cinema Screen was greatful. The Junior Suite Zaha  Hadid on floor 1 was also wonderful.
A big Thanks goes out to trainee Álvaro on the Rezeption, it was such a good guy and helps us a lot, give him a promotion!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnSURmdjg2WW93RRAB

I stayed at your hotel in room 724 during Dec 19-2.
I’d like to share my feedback regarding my experience. While I appreciated the courteous and responsive reception and front desk service, I found several issues during my stay that did not meet the expectations of a five-star hotel.

1. Clogged Sink:
When I first entered the room, the left sink was clogged. I left a note for the cleaning staff in both Spanish and English, kindly requesting them to address the issue. While the room was cleaned the next day, the sink remained clogged. Given the other pressing issues I encountered, I wasn’t able to follow up on this matter further.

2. Shower and Bath Switch:
The shower and bath switch mechanism was faulty, causing water to drip persistently. This noise disturbed my sleep, and I had to adjust it multiple times to minimise the dripping.
Unsolicited Phone Calls: On the morning of December 20, I received calls at 3 a.m. and 6 a.m. When I answered, there was no response. I contacted the reception for clarification, but they were unable to determine the source of the calls. These interruptions significantly impacted my rest.

3.Malfunctioning Toilet:
On the evening of December 20, while taking a bath, the toilet began flushing automatically and continued for over 30 minutes. Although the technician resolved the issue, the bottom lid of the toilet remained misaligned and could not be securely reinstalled. The incident lasted until 2 a.m., further disrupting my sleep.

4. Door Lock Issue:
I discovered that my door could not be securely locked because the door handle was stuck. As a solo female traveler, this left me feeling unsafe. If possible, I'd like to change a room but I didn't want to pack all of my pieces of luggage and change my room since I only had a few hours left to sleep and check out.

5. No response from customers service:
That's why I have no choice but leave a comment here.

Thank you for your attention to this matter.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChdDSUhNMG9nS0VJQ0FnTUNnNUpTY3dRRRAB

The porter & concierge were very nice but the rest of the Staff seemed to want to charge for every little thing & were not accommodating at all.
30 euros for a continental breakfast where you get kicked out at 10:30 is a joke & HOW are these tiny rooms 5-star?????
There are no shopping places nearby & restaurants are subpar.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE&d=17924085&t=1

places/ChIJp4YPH88oQg0RLvEnTtLh9wI/reviews/ChZDSUhNMG9nS0VJQ0FnSURfZ2FxWVRnEAE

Air conditioning in room is very noisy.
Mattresses and pillows are awfully bad.
TV stopped working on my second night and no one went to check on it.
Only two plug-ins in the whole room.

Had cleaning staff entering my room twice, even though I had the "do not disturb" sign outside my door.
Confirmed a late check out and had the staff calling me to check out without respecting the confirmed late check out hours.
1st and last time.

Hotel 5 étoiles Puerta América Madrid : Luxe et Design au Cœur de la Ville

Hotel Puerta América Madrid is renowned for its innovative design, with each of its 12 floors uniquely designed by a different renowned architect, offering guests a diverse and memorable experience.

Experience authentic Spanish flavors with our selection of starters, main courses, and desserts.

Croquetas de Jamón Ibérico

Tortilla Española

Paella Valenciana

Solomillo de Ternera

Tarta de Santiago

Flan de Huevo

Traditional Spanish Cuisine

Découvrez une expérience culinaire authentique au cœur de Madrid, dans le cadre élégant de l'Hôtel Puerta América Madrid. Notre restaurant vous invite à savourer le meilleur de la cuisine espagnole, alliant tradition et modernité.

Cuisine espagnole traditionnelle à Madrid au Hotel Puerta América Madrid.

Commencez votre voyage culinaire avec nos savoureuses entrées.

Croquetas de Jamón Ibérico - un clásico fondant de jamón ibérique en croûte croustillante.

Tortilla Española - une omelette espagnole traditionnelle aux pommes de terre et oignons.

Découvrez le luxe unique du Hotel Puerta America Madrid, un lieu emblématique mêlant design audacieux et confort exceptionnel. Réservez votre séjour inoubliable à Madrid dès maintenant!

Hôtel Puerta America Madrid – Luxe et design à Chamartín

Madrid Municipality

Hotel Puerta America Madrid

Complimentary high-speed internet access throughout the hotel.

Free Wi-Fi

Enjoy panoramic views of Madrid from our rooftop pool.

Rooftop Pool

Fitness Center

Free shuttle service to and from Madrid-Barajas Airport.

Airport Shuttle

Community of Madrid

Découvrez l'hôtel Puerta América Madrid, un hôtel design avec piscine sur le toit, situé à Madrid. Réservez pour une expérience inoubliable.

Hôtel Puerta América Madrid - Design Unique et Vue Panoramique

Profitez d'un séjour luxueux à l'hôtel Puerta América Madrid, avec ses services haut de gamme, une piscine sur le toit, et une décoration architecturale exceptionnelle.

Séjour Inoubliable à Hôtel Puerta América Madrid - Confort & Innovation

Vivez une expérience unique à l'hôtel Puerta América Madrid, alliant design innovant, commodités modernes, et une localisation privilégiée à Madrid.

Hotel 5 étoiles Puerta América Madrid : Luxe et Design au Cœur de la Ville

Don Lay Restaurante

Lamonarracha Barrio de Salamanca | Restaurante japonés fusión

La Barra de la Bientirada Juan Bravo