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Playa del Carmen

Guests appreciate the hotel's prime location and amenities but have raised concerns about noise levels and service quality.

Niché au cœur de Playa del Carmen, le Hyatt Centric offre une expérience de séjour inoubliable mêlant confort, proximité de la plage et commodités modernes. Que vous soyez un voyageur d'affaires ou un vacancier en quête de détente, cet établissement est idéal pour explorer la Riviera Maya.

Découvrez le Hyatt Centric Playa del Carmen

Voici quelques questions courantes sur le Hyatt Centric Playa del Carmen pour vous aider à planifier votre séjour.

Le Hyatt Centric Playa del Carmen est idéalement situé à proximité de la plage, permettant aux visiteurs de profiter du sable chaud et de la mer cristalline à tout moment.

Le service de navette 24 heures facilite l'accès à l'aéroport et permet de commencer votre aventure sans souci.

Les animaux de compagnie sont accueillis avec plaisir, avec une limite d'un chien pesant jusqu'à 40 livres par chambre, pour que toute la famille puisse profiter du séjour.

North America

Mexico

Imaginez un lieu où le luxe rencontre l’ambiance décontractée de Playa del Carmen, un endroit où chaque détail est pensé pour offrir une expérience inoubliable. Le Hyatt Centric Playa del Carmen se dresse comme une oasis moderne, idéale pour les voyageurs en quête de confort, d’élégance et d’aventure dans cette ville vibrante de la côte mexicaine. Situé à proximité des plages de sable blanc et des attractions culturelles, cet établissement est le point de départ parfait pour explorer la Riviera Maya.

Hyatt Centric Playa del Carmen : un havre de luxe au cœur de la Riviera Maya

Luxe lodging featuring mid-century modern rooms & suites, plus sea views & a rooftop infinity pool.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB

Even though rate 3 stars, it was so far the worst Hyatt stay, mainly because the hotel's hardware.

Pros:
Friendly staff, shout out to Alejanro and Alfy.
Clean interior and rooms. Comfortable bed.
Good location, at Pdc downtown, right on the 5th street.
Globalist benefits were mostly respected, except no suite or even skip level upgrade despite I have changed room 4 times during the stay.

Cons:
This hotel was just rebranded from previously called Thompson hotel. Although many issues had been fixed, there are still many details missed.  I had totally changed for 4 rooms to finally settle down in a stayable one. There are rooms with broken door locks, broken AC central control, broken bed lights, clogged sink, leaking toilet, can't name them all...
While the biggest problem of this hotel was Hardware, leaving so many Hardware issues unfixed before guests stay more or less reflected the incapable of the management team.  In the last night I was checking with the front desk about the late checkout after I changed so many rooms, the front desk lady said it was not confirmed in the system and she was not able to offer late checkout either, even though the late checkout was actually confirmed upon the 1st day check in and I told her this is the GL benefit and the most important reason I chose to stay in this hotel. She insisted need her manager approval but her manager was off. This could be the most unpleasant moment of the entire stay, even though it turned out to be just her unfamiliarity to the system. Those incidents indicate the staff were also not well trained and aligned, and again, the management issue.
One more con is this hotel was surrounded by many bars some are loud till 2AM, making it impossible to sleep without earplugs (glady the hotel provided 2 pairs for each room)

Overall, I would say this hotel still has many hardware and software issues to tackle before truly meeting the Hyatt Centric standard. I may not choose to stay again until people no longer complain about the issues I encountered...

Oh they also missed your SNP credit until I reached to Hyatt to make it up... Anyway, unpleasant stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE

Decent hotel. We didn’t have the AC issue as others mentioned in the reviews. We can hear some party noise at night but not too bad. We are at the location next to H&M, not the beach side, which is the one people are complaining about.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB

I have earned Hyatt Elite Globalist status for going on four years now and it is by far the best loyalty program of the USA-based major chains and I maintain top or near top elite status with the other two top chains. I travel a lot.

I have never had an experience like the one at the Thompson Main House and Beach House in the close to 40 years of business travel in which I have engaged in my career. I made my reservation over four months ago for a stay of six nights a Thompson Main House, arrived after less than two hours of sleep because I took a redeye from the West Coast of the USA to arrive to Playa del Carmen, and even before I arrived, I was the object of so many lies with intent to defraud and intentional behaviors to hide the fraud that it has caused me great despair for the past ten days and I had to cut my vacation short. I had no vacation. And what makes this experience so bad is that the Thompson ownership and their management leverages these vulnerabilities of vacationers to maximize their fraud. With the benefit of hindsight and now looking at reviews on Google and other sites, it is clear issues at Thompson Main House/Beach House have been three to six months in the making with zero change from then until now, and zero intent to change anytime in the future. The best predictor of future behavior is past behavior (I was once a forensic and criminal clinical psychologist). Let that really sink in.

As I was having challenging communications with lowly employees who were told to lie to all guest or lose their jobs, management was nowhere to be found. This situation happened at least three times: 1-when I discovered my room that I paid in full in advance upon check in in addition to a significant security deposit; 2-when I had extended discussion with the supervisor while he was allegedly messaging with the assistant manager about my request to be sent to a corporate Hyatt owned property; and 3-at 3am at the sister Thompson Beach house where for the second time in hours I was intentionally put into a room in a wing that was completely without any air conditioning and the night clerk in vain was messaging non-responsive management.

Only after I had contacted management of My Hyatt Concierge and secured that room at a corporate-owned property and checked out of the Thompson did I receive a call from a very rude manager of the Thompson Main House. He had the audacity to ask, "how can I resolve this for you..." and I told him he had had so many chances and that his chances were now gone. And he refused to listen, so he hung up on me. These were audio recorded phone calls. He called me two more times, and refused to listen, refused to acknowledge the AC was broken, refused to say I was lied to. I had had more than enough.

The lies of the Thompson ownership and management have not stopped despite my complete inability to enjoy any time I spent in Playa del Carmen because of what happened at the Thompson at the greedy hands of those there who care more about money than people or hospitality or anything close to integrity. I came to read all the online reviews and these behaviors have been ongoing against vulnerable guests in a foreign country (for any visitor not from Mexico) for months... months. I left before I originally intended and if I had to do it over again, I would have left the day of arrival after my original trauma perpetrated by Thompson.

Read the reviews yourself (Google, Trip Advisor, etc.), do not just take my word for it. This Thompson Playa del Carmen Main House and Beach House ownership and management are not to be trusted, and I cannot for the life of me understand any reviews in the past 3-6 months since their AC problems that are positive.

Edited Dec 2024: I am horrified, completely horrified, that all of this was perpetrated, and that I was fully lied to in the moment, by employees and leadership of Hyatt Corporation who were always the owners of the Thompson Properties Playa del Carmen, that Hyatt Corporation let these properties fall into such disrepair and were sanctioning theft.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB

Update: This Hyatt Thompson has been rebranded as a Hyatt Centric. I assume because they were bringing down the Thompson name, so Hyatt moved it down to a lower tier brand. Still won't ever stay here again.

Original review: There were some pros for this hotel, but I can't even mention anything positive about the hotel because they had non functioning air conditioning. The room temperature at night with AC on high was 28-30C / 82-86F. That is completely unacceptable for a hotel of any quality.

Nearly impossible to sleep, it felt better outside the room than inside. The hotel made no effort to fix the issue, as other guests were complaining of the same thing, and Google reviews right now show multiple other 1 star reviews for the same thing at the same time I was there. I asked for maintenance 3 separate times, and no maintenance was sent to the room.

Unbearable stay at this hotel, will never visit again. Completely ruined my opinion of the Thompson brand as this was my first and last Thompson visit.

I called and filed a report with Hyatt corporate about the property and management and my stay on the same day that I checked out.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE

Right on the beach. Rooms were beautiful! Everything was great. This is the thompson hotel by hyatt

Hyatt Centric Playa del Carmen : hôtel 4 étoiles au cœur de Playa

Hyatt Centric Playa del Carmen, formerly known as Thompson Playa del Carmen, is a modern hotel located in the heart of Playa del Carmen, Mexico. It offers stylish accommodations and a range of amenities, including a rooftop infinity pool and access to a beachfront property.

Plongez dans l'histoire fascinante du Hyatt Centric Playa del Carmen, un établissement emblématique qui a su évoluer avec le temps pour offrir une expérience inoubliable dans cette destination prisée du Mexique.

histoire du Hyatt Centric Playa del Carmen

Découvrez l'histoire du Hyatt Centric Playa del Carmen

Explorez le passé du Hyatt Centric Playa del Carmen

Rooftop Infinity Pool

Sea Views

In the vibrant heart of Playa del Carmen, where the Caribbean sun kisses golden sands, lies the Hyatt Centric Playa del Carmen, a gem that beautifully merges modern luxury with the charm of Latin life. Just a stone's throw from the lively 5th Avenue, this haven of relaxation serves as a perfect gateway to explore the rich tapestry of Mexico's Riviera Maya. Guests are enveloped by a blend of contemporary design and tropical serenity, offering a refreshing escape from the hustle and bustle. The Hyatt Centric also grants easy access to exhilarating adventures; venture out to discover ancient Mayan ruins or embark on snorkeling trips in the nearby cenotes.

Hyatt Centric Playa del Carmen

Experience a fusion of local flavors and international cuisine at our on-site restaurants.

Catch

Cinco

Dining Options

Options gastronomiques à Hyatt Centric Playa del Carmen

Options Gastronomiques à Hyatt Centric Playa del Carmen

Commencez votre repas avec nos options fraîches et savoureuses, parfaites pour éveiller vos papilles.

Découvrez le Hyatt Centric Playa del Carmen, un havre de luxe au cœur du Mexique, avec des plages de rêve et une ambiance vibrante. Réservez votre escapade dès aujourd'hui !

Hyatt Centric Playa del Carmen : Hôtel Luxe près de la 5e Ave

Municipality of Solidaridad

A rooftop infinity pool offering panoramic views of Playa del Carmen.

Infinity Pool

Access to the Thompson Beach House, a beachfront property just a few blocks away.

Beach Access

A 24-hour fitness center equipped with modern exercise equipment.

Fitness Center

Vivez une expérience inégalée avec ses installations modernes et ses vues spectaculaires.

Découvrez le Hyatt Centric Playa del Carmen, votre refuge de luxe en plein cœur de la Riviera Maya.

Profitez de la piscine à débordement sur le toit, offrant une vue panoramique sur Playa del Carmen, idéale pour se détendre ou prendre des photos inoubliables.

Les atouts exceptionnels du Hyatt Centric Playa del Carmen.

Accédez gratuitement au Beach House, un havre de paix en front de mer, situé à quelques blocs seulement, parfait pour profiter du soleil et des eaux turquoise.

Le centre de remise en forme accessible 24h/24 est équipé d'appareils modernes, vous permettant de maintenir votre routine fitness même en voyage.

Hyatt Centric Playa del Carmen : un séjour balnéaire au cœur de la Riviera Maya

Situé à proximité immédiate de la plage et de la fameuse 5ème Avenue, l'hôtel Hyatt Centric Playa del Carmen offre un accès facile aux attractions principales de la ville, idéal pour les voyageurs souhaitant profiter pleinement de leur séjour dans cette destination prisée de la Riviera Maya.

Un emplacement stratégique pour explorer Playa del Carmen

Options pour les animaux et les végétaliens disponibles

Consultez les avis pour une expérience équilibrée

Quintana Roo

Discover unparalleled beachfront luxury at the Hyatt Centric Playa del Carmen. Enjoy modern amenities, vibrant nightlife, and a rooftop infinity pool!

Luxury Hyatt Centric in Playa del Carmen

Dive into luxury at Hyatt Centric Playa del Carmen! Enjoy exquisite dining, a stunning infinity pool, and vibrant nightlife just steps away. Book your adventure now!

Top Experiences at Hyatt Centric Playa del Carmen

Explore Playa del Carmen with our ultimate itineraries! Discover local hotspots, the best dining, and tips for a perfect stay at Hyatt Centric. Plan your getaway!

Hyatt Centric Playa del Carmen : hôtel 4 étoiles au cœur de Playa

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