Name: Restaurant Franz
Address: Haldenstrasse 4, 6006 Luzern, Switzerland, Lucerne, 6006, CH
Telephone: 041 418 50 20
Price range: $$

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Lucerne

Restaurant Franz in Lucerne is praised for its authentic Austrian cuisine, attentive service, and picturesque lakeside setting. Guests frequently commend the Wiener Schnitzel and Apple Strudel, highlighting the quality and authenticity of the dishes. The ambiance, characterized by marble columns and high ceilings, adds to the dining experience. However, some reviews mention inconsistencies in service quality, including perceived biases and communication issues. Overall, the restaurant offers a memorable dining experience with room for improvement in service consistency.

Un'esperienza culinaria autentica tra lago e tradizione

Situato nel cuore di Lucerna, il Ristorante Franz è il luogo ideale per immergersi in un'atmosfera autentica e raffinata, circondati da un'incantevole vista sul lago e caratterizzato da un design elegante con colonne in marmo e soffitti alti. La cucina offre piatti tradizionali austriaci, con specialità come il Wiener Schnitzel e il celebre Apple Strudel, apprezzati per la loro qualità e autenticità.

Il ristorante è aperto da martedì a domenica, dalle 11:00 alle 22:00, chiuso il lunedì. È facilmente raggiungibile grazie a un parcheggio sotterraneo situato di fronte al Grand Hotel National, ideale per chi desidera visitare Lucerna senza preoccupazioni.

Il ristorante accetta contanti, carte di debito e credito, oltre a pagamenti NFC, offrendo massima comodità ai clienti.

Quali sono gli orari di apertura del ristorante?

 Il Ristorante Franz è aperto da martedì a domenica, dalle 11:00 alle 22:00, chiuso il lunedì.

 Sì, c'è un parcheggio di fronte al Grand Hotel National.

 Sì, il ristorante accetta contanti, carte di debito e credito, e pagamenti NFC.

Europe

Switzerland

Situato nel cuore di Lucerna, il Restaurant Franz si distingue come un'oasi culinaria che unisce tradizione svizzera e innovazione gastronomica. Immagina di sederti in un ambiente accogliente, circondato da un'atmosfera autentica e raffinata, dove ogni piatto racconta una storia di sapori e passione.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURQNF9qdm53RRAB&d=17924085&t=1

places/ChIJ2-Y0SWz7j0cRH75UPT7pROo/reviews/ChdDSUhNMG9nS0VJQ0FnSURQNF9qdm53RRAB

Absolutely great. The food (ex. REAL Wienerschnitzel), the service, the location (right near the lake) - easily one of the very best places to be in Lucerne.

Highly recommended!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNabnJINDl3RRAB&d=17924085&t=1

places/ChIJ2-Y0SWz7j0cRH75UPT7pROo/reviews/ChdDSUhNMG9nS0VJQ0FnSUNabnJINDl3RRAB

Great service, good choice on the menu, great view!
The quality of the meal is superb, well presented, and served at the perfect temperature.
The service from the waiter is timely, personal, and professional. It is discreet and also attentive. You are NOT "sold to" so are comfortable ordering what you want and therefore willing to return again and again.
I liked it - it may be that the group of diners I was with made this a brilliant time, but the service facilitated that too.

The potato salad is goid  the appel strudel is divine. I would definitely have this to share especially if out together, dining as a couple.

I would definitely return

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNQcE1TcnlnRRAB&d=17924085&t=1

places/ChIJ2-Y0SWz7j0cRH75UPT7pROo/reviews/ChdDSUhNMG9nS0VJQ0FnSUNQcE1TcnlnRRAB

A most delicious Austrian restaurant with superb service and decor!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNaODhTOUFnEAE&d=17924085&t=1

places/ChIJ2-Y0SWz7j0cRH75UPT7pROo/reviews/ChZDSUhNMG9nS0VJQ0FnSUNaODhTOUFnEAE

Of all my reviews to restaurants this is the worst one. Tourist/ Tour coordinators / Asians / Guest should read this to avoid potential unpleasant experience.

This is the POOREST QUALITY OF SERVICE AND POTENTIALLY RACIST restaurant's staff we have ever experienced in a 5-star hotel restaurant in Switzerland.

ASIANS BEWARE! And should take caution when dining here. The staff, particularly the female manager, displayed potential racist behavior. They lit the lights of the umbrellas of non-Asian guests while leaving our Asian group in the dark. When we questioned them about this, they insisted that the lights in our umbrella were broken without even checking on it, so they probably knew. So We wonder why they did not inform us or make alternative arrangements if this was already known beforehand since they did not tell us it is broken from the start.

When we suggested moving inside the restaurant as it was well-lit and empty (as shown in a picture), they refused to allow us, despite no other patrons / customers being present. Consequently, we had to wait and eat in the dark while other guests on different umbrellas had lights and is looking at us making our group embarrased.

To make matters worse, one server accused us of being late as the reason for the lack of lighting. Is that right? even though the reservation is for dinner? This accusation was astonishing, as restaurants should normally prioritize customer satisfaction and resolve issues rather than creating more problems. This indicated a poor level of service. And if we truly were that late, why was our food not prepared and why did we have to wait over 40 minutes for the main course? The staff claimed and changed their argument and said that they are understaffed, but if that was the case, why didn't they prepare in advance when it is already been paid for and reserved? Why did they not communicate to tell us that they won't be able able to serve us well and cancel the reservation? We would have appreciated and understood their situation better if they had provided clear communication in such a scenario.

Summary:
- Poorest quality of service and potentially racist behavior observed
- Staff lit lights for non-Asian guests but left Asian group in the dark
- When questioned, staff claimed lights in Asian group's umbrella were broken without checking it.
- They did not inform us beforehand when they already knew about the broken lights.
- Request to move inside to the well-lit and empty restaurant was denied.
- Waited over 40 minutes for the main course
- Fake Apology base on the way the girl manager speaks. She is also arroant and claims it is a special experience.

Owner of the restaurant please do something about this as your location and food are great but it is tarnish by this way of treatment to Asian people.

Thank you

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQybmVfckhREAE&d=17924085&t=1

places/ChIJ2-Y0SWz7j0cRH75UPT7pROo/reviews/ChZDSUhNMG9nS0VJQ0FnSUQybmVfckhREAE

Authentic Vienna style cusine served with a smile. Spend the afternoon on the patio right next to the lake, watching people passing by and enjoy a truly amazing piece of cherry crumble pie. The menue offers a selection of viennese classics from "Wiener Schnitzel" to "Kaiserschmarrn". Every dish is a small celebration of austrian hospitality. Charming!

Ristorante Franz a Lucerna: Cucina Svizzera Autentica nel Cuore della Città

Restaurant Franz, located in Lucerne, Switzerland, offers authentic Austrian cuisine in an elegant setting reminiscent of Vienna. The restaurant is situated in the historic Grand Hotel National, featuring marble columns and high ceilings. It is known for classic Austrian dishes such as Wiener Schnitzel, Tafelspitz, and Apple Strudel, complemented by a selection of Austrian wines. The establishment provides a terrace with a view of Lake Lucerne, enhancing the dining experience.

Restaurant Franz Lucerne History Overview 

Nestled along the picturesque shores of Lake Lucerne, Restaurant Franz has become a beloved culinary landmark that brings the rich flavors and traditions of Vienna directly to Switzerland. Since its establishment, this elegant dining venue has offered guests an authentic Austrian experience marked by classic dishes like Wiener Schnitzel and Kaiserschmarrn, all served in a refined atmosphere overlooking the serene lake.

The year 2024 marked a significant moment for Restaurant Franz as it was featured in the prestigious MICHELIN Guide. This recognition not only honored the restaurant's dedication to authentic Austrian cuisine but also highlighted its elegant ambiance and prime location by the lake. Being listed in the MICHELIN Guide stands as a testament to the quality, authenticity, and superb dining experience that Restaurant Franz consistently delivers to its guests.

Restaurant Franz invites diners to enjoy a charming fusion of Viennese hospitality and Swiss lakeside beauty. The outdoor seating area offers breathtaking views of Lake Lucerne, perfect for a relaxed meal or to savor a slice of their acclaimed cherry crumble pie. Whether indulging in lunch or dinner, visitors can expect attentive, professional service paired with a menu celebrating the best of Austrian culinary heritage.

 with traditional specialties like Wiener Schnitzel and Kaiserschmarrn.

 enhancing every dining experience with a tranquil ambiance.

 for its culinary excellence and elegant setting.

Dine In

Restroom

Outdoor Seating

Allows Dogs

Serves Beer

Serves Wine

Serves Lunch

Serves Dinner

Serves Dessert

In the heart of Lucerne, Restaurant Franz invites guests to experience a blend of Swiss culinary heritage and modern flair. With locally sourced ingredients, the menu features creamy fondue and delicate risottos, all served in an elegant yet cozy atmosphere. Just a short stroll from iconic landmarks like the Chapel Bridge, it offers a delightful dining experience with breathtaking views.

Restaurant Franz

Experience traditional Austrian dishes like Wiener Schnitzel, Tafelspitz, Kaiserschmarrn, and Apple Strudel, all prepared with authentic ingredients.

Wiener Schnitzel

Tafelspitz

Kaiserschmarrn

Apple Strudel

Authentic Austrian Cuisine

Authentic Austrian Cuisine at Restaurant Franz Lucerne Switzerland

Situated in the heart of Lucerne near the serene lakeside, Restaurant Franz invites you to savor classic Austrian flavors that celebrate tradition and hospitality. The menu is a delightful journey through authentic dishes, crafted with fresh, high-quality ingredients that capture the essence of Austrian cuisine.

While the spotlight shines on traditional mains, Restaurant Franz also offers a variety of specials that highlight seasonal ingredients and Austrian culinary artistry. Begin your dining experience with classic potato salad, a cherished accompaniment that perfectly complements the rich, hearty dishes to follow.

The menu’s centerpiece is the iconic Wiener Schnitzel, a timeless Austrian classic featuring tender veal coated in golden breadcrumbs, fried to perfection in butter and garnished with fresh parsley and a wedge of lemon. Equally captivating is the Tafelspitz, a traditional boiled beef dish served with an aromatic vegetable broth, accompanied by piquant horseradish and sweet apple sauce — a true staple of Austrian home cooking.

Complete your meal with sweet Austrian delights such as Kaiserschmarrn, a fluffy shredded pancake dusted generously with powdered sugar and studded with juicy raisins — a light and satisfying treat. The Apple Strudel is another must-try, featuring tender apples, cinnamon, and raisins wrapped in crisp puff pastry, delivering a harmonious balance of sweet and spice.

To complement the flavors of your meal, Restaurant Franz offers a well-curated selection of beverages including fine wines, refreshing beers, and aromatic coffees. Whether you’re relaxing on the outdoor patio overlooking the lake or enjoying the cozy interior, the drinks menu is designed to enhance your Austrian dining experience.

 prepared with authentic ingredients to satisfy traditional tastes.

 that creates a relaxing and picturesque dining atmosphere.

 ensuring a memorable culinary experience.

Gusta delizia a Lucerna da Restaurant Franz! Un’esperienza gastronomica unica con piatti autentici in un ambiente accogliente. Prenota ora il tuo tavolo!

Ristorante Franz a Luzern – Cucina Svizzera in Centro

Luzern Municipality

Enjoy your meal on the terrace overlooking Lake Lucerne.

Terrace Dining

Wheelchair Accessibility

Waltz and modern tunes play quietly in the background.

Live Music

Un'oasi culinaria con vista sul Lago di Lucerna

un'esperienza gastronomica all'aperto con vista mozzafiato

Il ristorante Franz offre un'incantevole terrazza dove poter gustare piatti deliziosi ammirando il suggestivo panorama del Lago di Lucerna. È il luogo ideale per una cena romantica o un incontro tra amici in un'atmosfera rilassante e raffinata.

servizi eccezionali per un soggiorno memorabile

Il ristorante è accessibile in sedia a rotelle, garantendo un'esperienza confortevole per tutti gli ospiti. Inoltre, musica dal vivo con valzer e melodie moderne creano un sottofondo musicale sofisticato e rilassante, perfetto per accompagnare il pasto.

Prenota subito la tua cena sulla terrazza e lasciati conquistare dalla magia di Lucerna.

Vivi un'esperienza culinaria indimenticabile al Ristorante Franz, dove la vista sul lago si combina con un'offerta gastronomica di alta qualità e un'atmosfera accogliente. Perfetto per chi cerca un ristorante a Lucerna che unisca panorami spettacolari, musica dal vivo e un servizio impeccabile.

Located at Haldenstrasse 4 in Lucerne, Switzerland, Restaurant Franz offers an authentic taste of Austrian cuisine in a stunning lakeside setting. With a Michelin Guide recognition, this establishment is known for its elegant ambiance and attentive service, making it a popular choice for both locals and tourists. Enjoy dishes like the REAL Wienerschnitzel and delightful desserts while soaking in the picturesque views of Lake Lucerne.

Restaurant Franz is perfect for romantic dinners, family gatherings, and special occasions. Its lakeside terrace provides a charming backdrop for enjoying authentic Austrian dishes.

Reservations are recommended, especially during peak hours.

The outdoor seating offers stunning views of the lake.

Restaurant Franz stands out for its authentic Austrian cuisine and beautiful lakeside views. While there are occasional service inconsistencies, the overall experience is enhanced by the delightful menu and charming atmosphere. A visit here promises a taste of Austria in the heart of Lucerne.

Luzern-Stadt

Scopri l'Experienza autentica di cucina austriaca al Restaurant Franz di Lucerna, con terrazza sul lago, musica dal vivo e piatti tradizionali.

Autentico ristorante a Lucerna - Cucina austriaca tradizionale

Pianifica il tuo viaggio a Lucerna! Visita il Restaurant Franz per autentica cucina austriaca, terrazza sul lago e ambiente storico. Prenota ora!

Consigli di viaggio a Lucerna - Visita il Restaurant Franz

Scopri la storia del Restaurant Franz a Lucerna, noto per cucina autentica, ambiente elegante e vista sul lago. Aperto dal 2000, premiato dal Michelin.

Ristorante Franz a Lucerna: Cucina Svizzera Autentica nel Cuore della Città

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