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Moon Palace

Guests frequently praise the resort's extensive amenities, including the water park, kids' club, and variety of dining options. The staff is often highlighted for their friendly and attentive service. Some guests note the resort's size can lead to longer walking distances between amenities.

Moon Palace The Grand - Cancun: A Riviera Maya Gem for Families and Foodies Alike 

Nestled along the stunning Riviera Maya, Moon Palace The Grand in Cancun is a vibrant all-inclusive resort that perfectly blends luxury with family-friendly fun. Whether you're a foodie eager to explore international flavors, a family seeking endless entertainment, or simply someone wanting to unwind in polished comfort, this expansive resort offers an unforgettable getaway experience.

Exceptional dining to satisfy every craving

Food lovers will delight in the resort's diverse culinary scene. From the bold spices of Peruvian small plates at Cusco to the delicate artistry of French cuisine at Le Chateau, each restaurant offers an authentic taste journey. Craving Italian? Tavola and La Trattoria provide classic and contemporary dishes that satisfy every palate. For Mexican food enthusiasts, La Cantina serves up lively street-style flavors, while Los Tacos offers a variety of taco options that are sure to please. Don't miss Habibi’s rich Lebanese specialties or the freshly grilled delights from The Grill steakhouse. With so many choices, dining here becomes an adventure in itself.

Moon Palace The Grand excels in providing a wide range of activities and amenities that keep guests engaged from dawn until after dusk. Families will appreciate the Playroom Kids Club, a high-tech playground boasting arcade games, a mirror maze, and a snack bar, offering kids an exciting space to play and socialize. Adults can escape to the serene Unique Day Club—an exclusive adults-only pool area complete with a live DJ and luxurious cabanas. For relaxation, the sprawling 76,000-square-foot AWE Spa pampers guests with hydrotherapy pools and a full menu of revitalizing treatments.

Guest experiences and community sentiments

 community feedback highlights the resort’s attentive staff, clean and polished accommodations, and extensive offerings such as the water park, which is perfect for family fun without leaving the property. Visitors praise the variety of dining venues and quality of spa services. Some note occasional service delays and busy peak times as minor drawbacks, but overall, the atmosphere is warm and welcoming, making it a popular destination for travelers seeking a comprehensive all-inclusive experience.

What dining options are available at Moon Palace The Grand - Cancun?

 The resort offers a variety of restaurants, including Jade (Asian cuisine), Cusco (Peruvian small plates), Le Chateau (French cuisine), Habibi (Lebanese cuisine), Cielito Lindo (Mexican cuisine), Tavola (Italian cuisine), The Grill (Steakhouse), La Cantina (Mexican street food), La Trattoria (Italian cuisine), and Los Tacos (various taco options).

 Yes, the Playroom Kids Club is a state-of-the-art facility featuring arcade games, a mirror maze, and a snack bar, designed for children to enjoy.

 Yes, the AWE Spa is a 76,000-square-foot facility offering hydrotherapy pools, relaxation areas, and a variety of treatments.

Are there any adults-only areas at the resort?

 Yes, the Unique Day Club is an adults-only pool area featuring a live DJ, cabanas, and loungers.

 Yes, Moon Palace The Grand - Cancun is pet-friendly, allowing guests to bring their pets during their stay.

North America

Mexico

Situato nel cuore di Cancun, Moon Palace The Grand rappresenta un'oasi di lusso e comfort, ideale per chi cerca un soggiorno indimenticabile in Messico. Questo resort di alto livello offre un'esperienza di ospitalità senza pari, combinando eleganza moderna con un'atmosfera accogliente. Immagina di svegliarti con il suono delle onde caraibiche e di goderti un panorama mozzafiato, tutto all'interno di una struttura che incarna il massimo del comfort e del servizio.

Polished rooms & suites in an upmarket all-inclusive resort with a beach, pools, a spa & bowling.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNQcE43SFZBEAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNQcE43SFZBEAE

My experience at the Grand was absolutely wonderful, the staff is amazing. Antonio made the pool workouts extra fun, so we kept going back.
I had a manicure done at the spa with Guadeloupe and she was absolutely charming and her work was excellent.  Also had a pedicure done with Carolina and she was so gentle and her work was flawless.
Highly recommend this resort and all their treatments, very clean and professional.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQzdmJmNHJBRRAB&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChdDSUhNMG9nS0VJQ0FnSUQzdmJmNHJBRRAB

This resort is a 3 star, not a 5 star.

The good:

-Lots to do
-Decent kids options
-Decent dining selection
-Nice location and beach

The not so good:

-Disrepair everywhere.  If they’d stop spending so much trying to woo new Diamond Elite members with the stupid back golf carts, they would have a bigger maintenance budget.  Things broken and shabby everywhere.  The attached pics are from just ONE hallway of ONE building.

-Poor service. Expect to wait quite a while, most times longer than reasonable, for many things such as room service.
-Mediocre food.  It’s okay but Denny’s is above this place to give you an idea.
-Running out of supplies. Out of straws, mint leaves, many food options, etc.  I get it happens but the resort wasn’t that busy and they didn’t seem to restock through the day.
-Poor maid service.  We weren’t restocked on many basics like hand towels - just left with none. Or, left with only two bath towels even though we have four people on the reservation. They also don’t restock the coffee, etc. You have to hound them for those things.

Overall, it’s a decent 3 star resort if you’re able to stomach the above negatives.  If you’ve been to nicer places you will definitely notice the many deficiencies.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQ3eU9DM1N3EAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSUQ3eU9DM1N3EAE

All I can say is—mind blown! This was our second time in Cancun, and Moon Palace Grand came highly recommended by a colleague. From the moment we walked into the spectacular lobby, we were warmly greeted by the incredible staff, setting the tone for an unforgettable stay.

One thing to note is that unlike other hotels we’ve stayed at in Cancun, Moon Palace Grand does not offer a complimentary shuttle bus—it’s an extra expense. However, once you arrive, that minor inconvenience is quickly forgotten. We were welcomed with a fabulous drink and provided with a tourist guide that helped us plan our activities. We opted for swimming with dolphins, and I loved the fact that the resort arranged everything, including a safe and comfortable bus ride with a large group. It was reassuring to have everything handled by the hotel.

Now, let’s talk about the food—oh my gosh! With around six different restaurants, including pizza, a buffet, and a snack bar, the dining options were endless and delicious. Even the food at the water park was top-notch. But the room service was a standout—my child loved being able to order hot wings or pancakes at 2 a.m. and have them delivered promptly. It made the experience even more special.

The rooms were spectacular, with a jacuzzi and breathtaking balcony views. The entertainment, especially the fire show, was the best we’ve seen. We were so impressed with Moon Palace Grand that we decided to visit their partner property in Jamaica and received an excellent discount for doing so. The insights and tips they provided us with were incredibly helpful.

I highly recommend Moon Palace Grand. Three standout features:

1.	The Rooms: Luxurious, with a jacuzzi and stunning balcony views.
2.	The Water Park: Perfect for family fun, and you don’t even need to leave the resort.
3.	The Food: All-inclusive, high-quality, and absolutely delicious.

**Endorsed by Lovely Is YOUR Story. Your outstanding service is our inspiration!**

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURucll6c1RBEAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSURucll6c1RBEAE

Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNIb3VMcy13RRAB&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNIb3VMcy13RRAB

This place is horrendous. I traveled all the way from Florida because my brother, a member, kept raving about how amazing it was. I spent over $3,000 on hotel and airfare, expecting a great experience. Upon arrival, the receptionist offered us an upgrade for over $200, promising a private dinner, early/late check-in and check-out, t-shirts, strawberries, and a drink.

However, when we got to the room at 2 PM, it reeked like a cheap $50 motel. To make matters worse, my brother and parents had rooms the same size as ours for less money. The so-called "upgrade" for $200 was simply not worth it. The “private dinner” is in a restaurant full of other people, something they conveniently failed to mention when pushing the upgrade.

I tried to get a refund and cancel the upgrade, but the receptionist and Rebeca from public relations were more interested in defending their decision than helping us. The worst part? The room's air conditioning wasn’t working, and the floors were so slippery that my son almost fell several times. This place cares more about squeezing an extra $200 out of you than earning a loyal customer. SAVE YOUR MONEY AND TIME—this place SUCKS!

Moon Palace The Grand – Resort di Lusso a Cancun, Mexico

Moon Palace The Grand - Cancun is a luxury all-inclusive resort located on Cancun's tranquil south shore, approximately a 12-minute drive from Cancun International Airport. The resort offers over 1,300 accommodations, each equipped with modern amenities such as whirlpool tubs, 24-hour room service, top-shelf drinks, free Wi-Fi, and CHI-branded amenities. The property features nine pools, including an adults-only pool, a state-of-the-art water park, a kids' club with bumper cars, a variety of dining options, and a full-service spa. Guests also have access to a 27-hole Jack Nicklaus Signature golf course.

Moon Palace The Grand - Cancun: un'icona di lusso e innovazione a Cancun.

Situata sulla spiaggia tranquilla di Cancun, Moon Palace The Grand è un resort di lusso all inclusive che ha aperto le sue porte nel 2017, diventando rapidamente un punto di riferimento per chi cerca un’esperienza di vacanza esclusiva e sofisticata.

Un anno di innovazioni e servizi esclusivi nel 2017.

Il 2017 è stato un anno fondamentale per Moon Palace The Grand, segnato dall’apertura di strutture che avrebbero ridefinito lo standard di ospitalità di lusso in Riviera Maya.

Nel suo primo anno di apertura, il resort ha presentato un innovativo parco acquatico di ultima generazione e un'area giochi dedicata ai più piccoli, il Playroom Kids' Club, che ha elevato l’esperienza di vacanza familiare.

La combinazione di servizi di alta qualità, strutture all’avanguardia e un’attenzione particolare alle esigenze degli ospiti fa di questo resort un'opzione privilegiata per coloro che cercano un soggiorno di lusso assoluto nella Riviera Maya.

La varietà di ristoranti e bar del resort, che offre cucine internazionali come quella asiatica, francese, italiana, libanese, peruviana, caraibica e messicana, ha contribuito a consolidare la reputazione di Moon Palace The Grand come destinazione gastronomica di élite.

Un resort di lusso all inclusive sulla spiaggia di Cancun.

Se desideri vivere un soggiorno di lusso in un contesto esclusivo, Moon Palace The Grand è senza dubbio la scelta ideale per immergersi nel cuore di Cancun.

Dal 2017, Moon Palace The Grand si distingue come un esempio di eccellenza nel settore dell’ospitalità, combinando innovazione, eleganza e un servizio impeccabile per offrire ai suoi ospiti un’esperienza indimenticabile in una delle destinazioni più ambite del Messico.

Una storia di innovazione e lusso che continua a scrivere il suo futuro.

Dal suo inaugurale 2017, Moon Palace The Grand si è affermato come leader nel settore alberghiero di alta gamma, con una costante evoluzione delle sue strutture e servizi per rispondere alle aspettative di una clientela sempre più esigente e globale.

Se vuoi scoprire un’esperienza di soggiorno che combina lusso, comfort e cultura locale, Moon Palace The Grand a Cancun ti aspetta per offrirti un viaggio indimenticabile.

La storia di Moon Palace The Grand rappresenta un esempio di come un hotel possa evolversi e innovare, mantenendo sempre un forte legame con l’eleganza e l’accoglienza di qualità, caratteristiche che continuano a rendere questa struttura una meta imprescindibile per i viaggiatori di tutto il mondo.

Beach

Pool

Restaurant

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. Here, the shimmering turquoise waters of the Caribbean Sea blend harmoniously with soft, white sandy beaches, creating an idyllic backdrop for unforgettable experiences. With its modern design and sophisticated decor, every corner of this magnificent establishment invites you to explore further. Gourmet dining awaits in an array of exquisite restaurants, where world-class chefs craft culinary masterpieces from diverse global cuisines, offering an unparalleled gastronomic adventure for every palate.

Moon Palace The Grand - Cancun

Bowling

Moon Palace The Grand in Cancun is a luxurious all-inclusive resort featuring polished rooms and suites, stunning beaches, pools, a spa, and bowling. It offers gourmet dining and a variety of activities for an unforgettable vacation experience.

Beach Access

Spa Services

Bowling Alley

Moon Palace The Grand in Cancun is a luxurious all-inclusive resort featuring polished rooms and suites, stunning beaches, pools, a spa, and bowling, set against the beautiful backdrop of the Riviera Maya.

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. Here, the shimmering turquoise waters of the Caribbean Sea blend harmoniously with soft, white sandy beaches, creating an idyllic backdrop for unforgettable experiences. With gourmet dining, luxurious pools, and a lavish spa, this all-inclusive resort offers exceptional hospitality and endless amenities for relaxation and adventure.

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. This all-inclusive resort features polished rooms and suites, stunning beaches, pools, a spa, and a vibrant nightlife, making it a must-visit destination for travelers seeking both relaxation and adventure.

Explore a variety of dining experiences at Moon Palace The Grand - Cancun, featuring international, Asian, French, Italian, Lebanese, Peruvian, Caribbean, and Mexican cuisines.

The Grand Buffet

Jade

Le Château

Tavola

Habibi

JC Steakhouse

Cusco

Caribeño

Casa Mia

La Cantina

Los Tacos

Snacks La Selva

Boulangerie

Dining Options at Moon Palace The Grand - Cancun

Benvenuti nel cuore della Riviera Maya, dove il nostro ristorante offre un'esperienza culinaria senza pari, perfetta per gli amanti del buon cibo e delle atmosfere di lusso. Questo menu è pensato per sorprenderti con una vasta selezione di piatti provenienti da tutto il mondo, disponibili in ambienti eleganti e accoglienti.

Vivi il lusso ineguagliabile di Moon Palace Cancun: un resort da sogno con spiagge da cartolina e comfort esclusivi. Prenota la tua fuga perfetta ora!

Moon Palace The Grand - Cancun, Hotel di Lusso sul Mare

Cancún Municipality

A family-friendly water park featuring waterslides, a lazy river, and a wave pool.

Water Park

A state-of-the-art kids' club with bumper cars, neon mini-golf, arcade games, and a mirror maze.

Playroom Kids' Club

A full-service spa offering hydrotherapy pools, relaxation areas, sensation showers, a beauty salon, and massage treatments.

Awe Spa

A modern gym equipped with cardiovascular machines, weight machines, treadmills, and free weights.

Fitness Center

A 27-hole Jack Nicklaus Signature golf course available for guests.

Golf Course

Un'oasi di divertimento e relax sulla spiaggia di Cancun

scopri le meraviglie di moon palace the grand - cancun

Located in the stunning Riviera Maya, Moon Palace The Grand offers a luxurious all-inclusive experience with polished rooms and extensive amenities.

Extensive amenities including a water park, kids' club, and multiple pools.

Variety of dining options catering to different cuisines.

Luxurious accommodations with modern amenities.

Resort's size can lead to longer walking distances between amenities.

Some guests noted issues with room service and housekeeping during peak times.

Families looking for a fun-filled vacation, couples seeking a romantic getaway, and anyone wanting to indulge in luxury.

Consider booking activities in advance to avoid disappointment.

The resort does not provide complimentary shuttle services.

Moon Palace The Grand - Cancun offers a luxurious escape with a variety of amenities and dining options. While it has some drawbacks, its overall experience is tailored for those seeking relaxation and fun.

Quintana Roo

Experience the ultimate luxury at Moon Palace The Grand in Cancun. Enjoy world-class amenities, stunning beachfront, and exceptional service.

Moon Palace The Grand - Cancun | Luxury Resort in Riviera Maya

Discover fun-filled activities at Moon Palace Cancun, from water parks to kids' clubs. Book your unforgettable family vacation today!

Explore Cancun at Moon Palace The Grand | Top Family Resort

Book your stay at Moon Palace Cancun for exquisite dining, luxurious rooms, and top amenities in the heart of Riviera Maya. Reserve now!

Moon Palace The Grand – Resort di Lusso a Cancun, Mexico

Manglar Buffet Restautant

Habibi At The Grand Moon Palace

Arrecifes - Nizuc Brazilian Restaurant/Moon Palace