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利点

Osaka

Asia

Japan

大阪の中心地、賑やかなナンバエリアに位置するキャプション バイ ハイアット ナンバ 大阪は、洗練された宿泊体験とともに、都市のエネルギーと伝統的な日本のホスピタリティを融合させた場所です。都会の喧騒から一歩離れ、快適さとスタイルを追求したこのホテルは、ビジネスや観光の拠点として最適です。

大阪の中心に位置する便利なロケーション

キャプション バイ ハイアット ナンバ 大阪の魅力

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURRcHBtN2RnEAE&d=17924085&t=1

places/ChIJ6YN8dHTnAGAROmx3OI3EZec/reviews/ChZDSUhNMG9nS0VJQ0FnTURRcHBtN2RnEAE

Edit: we talked with the front desk and to my surprise they added a topper to the mattress for a softer feel! I’ve since changed my review to 5 stars. I have zero complaints. It’s been a wonderful experience.

The hotel is very nice, and the staff is absolutely wonderful—friendly, accommodating, and always willing to help. The rooms are clean and well-maintained, with great amenities. However, the mattress was incredibly firm, to the point where it became uncomfortable after a night or two. If you prefer a softer bed, I wouldn’t recommend staying here for more than a short visit. Other than that, it’s a great place to stay!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNJb3VfV3BRRRAB&d=17924085&t=1

places/ChIJ6YN8dHTnAGAROmx3OI3EZec/reviews/ChdDSUhNMG9nS0VJQ0FnTUNJb3VfV3BRRRAB

I had a mixed experience at Caption by Hyatt.

For the price, the location is pretty good—close to everything we needed. I loved the room itself, including the size, bedding, pajamas, and decorations. The bathroom was nice, but since we were on the 9th floor, the water pressure wasn’t very strong.

However, there were some issue during our stay:

We had two rooms with a total of four bookings because we decided to start our stay earlier but couldn’t modify the original reservation dates, so we made additional bookings. I had already prepaid for the first two bookings, but at check-in, the front desk insisted I had only paid for one. I wasn’t sure at the time, so after checking in, I reviewed my records and confirmed that I had indeed paid for both. When I returned to clarify with the same front desk staff, he still insisted I hadn’t paid. But then he printed a receipt showing that I had paid for everything—except part of the amount had been refunded.

The issue was that I had never received any refund between the time I booked (the end of 2024) and my stay (in March). When I asked when the refund was issued, the staff member couldn’t provide an answer and told me to check with my bank instead. I later contacted World of Hyatt customer service, and they confirmed that both bookings were still reflected as paid on their system. This was really frustrating, especially since it was our first day in Osaka, and I didn’t want to be dealing with payment issues.

I reached out again to Hyatt’s global care service via email but never received a response. So, I waited until check-out to bring it up again. This time, a different front desk staff apologized and told me that the amount had been accidentally refunded at the time of check-in. As a result, I had to pay the full amount again for that booking.

It’s now been almost a month, and I still haven’t received any refund from the hotel. The whole situation was frustrating, and the attitude of the first front desk staff wasn’t very helpful—he made me feel overwhelmed, as if I had made a mistake and was being unreasonable for questioning it.

We are World of Hyatt members and have spent many nights at Hyatt properties across multiple countries. We always pay upfront—whether through the World of Hyatt website, app, or direct payment links from hotels—because we don’t want to deal with payment hassles during our trip. This experience has completely changed our perspective, making us realize that paying upfront can sometimes create even bigger problems.

Because of this experience, we honestly don’t feel like staying at this Caption by Hyatt—or any Hyatt—again.

That said, the room and location were great. But if you plan to stay here, I’d recommend choosing the option to pay at check-in or check-out instead of paying upfront, just in case any issues arise.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfaXJtdUFREAE&d=17924085&t=1

places/ChIJ6YN8dHTnAGAROmx3OI3EZec/reviews/ChZDSUhNMG9nS0VJQ0FnSURfaXJtdUFREAE

I unexpectedly loved this hotel! If it’s your first time in Osaka, this is probably the most central location you could find and well, this is the only Hyatt option here too.

It’s somewhat close to the station, which offers direct access to the airport and there are thousands of restaurants nearby.

Check-in was super easy and the staff members were so friendly. I absolutely loved their cafe, a trendy modern place where you can work. Plus their breakfast’s last order is at 11AM, which is extremely rare. You can get it to-go and eat it in your room.

As a globalist, I was offered 4PM late check-out without even requesting it. The rooms are not big, but they’re bigger than all local Japanese 3-star hotels. I would say their cash price is on the higher end, but if you’re an elite member, their award bookings are hard to beat: ranging from 3500-6500 points per night.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTURRaGVpMnRRRRAB&d=17924085&t=1

places/ChIJ6YN8dHTnAGAROmx3OI3EZec/reviews/ChdDSUhNMG9nS0VJQ0FnTURRaGVpMnRRRRAB

The location is great – right in Namba, super close to the arena, which was perfect. Plus, tons of cool shops and food spots right outside the door. Room was spotless, comfy, and had a cool, modern vibe. If you're looking for a fun, easy place to stay in Osaka, this is it.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfaXRDaTB3RRAB&d=17924085&t=1

places/ChIJ6YN8dHTnAGAROmx3OI3EZec/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfaXRDaTB3RRAB

I love this hotel! So near Namba and Dotonbori. High standards here you can tell you are at a Hyatt. There’s a washing machine I have yet to use and there is also filtering water stations on each floor and ice downstairs. I love the hotel art and how new it is. Because it Hyatt they speak English and the hotel is quiet in my room I can’t hear anyone. I love the free pajamas for daily use and the complementary slippers tooth paste and bathroom goods bar at check in. The gym is nice as well. They cleaned my room everyday and shower was nice. We used points are regular so not peak or off peak and it was worth it at 5000 points a night. It’s near two stations for the train

大阪難波のキャプションバイハイアット：ラグジュアリーな滞在体験

大阪の中心で快適な滞在を！キャプションバイハイアットなんば大阪でラグジュアリーなくつろぎと洗練されたサービスを体験しよう。

【大阪・難波】キャプションバイハイアットのラグジュアリーホテル

Chuo Ward Municipality

Caption by Hyatt Namba Osaka

Osaka Prefecture

大阪難波に位置するキャプションバイハイアットNamba Osakaは、豪華な設備と便利なロケーションが魅力の高級ホテル。観光やビジネスに最適です。

大阪難波のキャプションバイハイアットNamba Osakaホテル-ラグジュアリーと快適な滞在

キャプションバイハイアットNamba Osakaでの素晴らしい滞在体験をお楽しみください。快適な客室と洗練された施設が待っています。予約はこちら！

大阪難波のキャプションバイハイアットNamba Osakaの体験ガイド：最高の宿泊体験

大阪難波のキャプションバイハイアットNamba Osakaの営業時間をご案内します。訪れる前に店舗の詳細情報を確認しましょう。

大阪難波のキャプションバイハイアット：ラグジュアリーな滞在体験

Sakae Sushi

Yakiniku Dondon America-mura

Ichiran Ramen Dotonbori - South Building