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Playa del Carmen

Guests appreciate the hotel's prime location and amenities but have raised concerns about noise levels and service quality.

プラヤ・デル・カルメンの中心に位置するハイアット セントリックは、ビーチからすぐの便利なロケーションと豪華なアメニティを誇ります。ここでは、リラックスできる時間とエキサイティングな冒険の両方を楽しむことができます。

プラヤ・デル・カルメンのハイアット セントリックで最高の滞在を体験

Q: ホテルはビーチの近くにありますか？

A: はい、ホテルはビーチからすぐの場所にあり、トンプソンビーチハウスへも徒歩圏内です。

Q: ホテルは空港送迎サービスを提供していますか？

A: はい、空港送迎サービスを24時間提供しており、追加料金でご利用いただけます。

A: はい、最大40ポンドまでの犬を1匹だけ許可しています。

North America

Mexico

メキシコのプラヤ・デル・カルメンに位置するHyatt Centric Playa del Carmenは、ビーチリゾートの真髄を体験できる理想的な宿泊先です。透き通るようなカリブ海の青と、活気あふれる街の雰囲気が融合したこのホテルは、トレンドに敏感な旅行者やデジタルノマドにとって完璧な隠れ家です。

プラヤ・デル・カルメンの中心に位置し、観光やショッピング、ナイトライフへのアクセスも抜群です。

このホテルの魅力は、洗練されたデザインと快適なアメニティにあります。

宿泊者は、スタイリッシュな客室からカリブ海の絶景を楽しむことができ、リラックスできるプールやフィットネスセンターも完備しています。

このホテルの歴史や裏話については、スタッフが親切に案内してくれます。

Q: このホテルは何が特長ですか？

A: Hyatt Centric Playa del Carmenは、モダンなデザインと快適なアメニティを兼ね備え、ビーチへのアクセスも便利です。

Q: 近くのおすすめスポットは？

A: 5th Avenueのショッピング街や、地元のレストラン、ナイトライフが楽しめるエリアがすぐ近くです。

ぜひ訪れて、プラヤ・デル・カルメンの魅力を存分に体験してください。

Luxe lodging featuring mid-century modern rooms & suites, plus sea views & a rooftop infinity pool.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNfclpDYXpnRRAB

Even though rate 3 stars, it was so far the worst Hyatt stay, mainly because the hotel's hardware.

Pros:
Friendly staff, shout out to Alejanro and Alfy.
Clean interior and rooms. Comfortable bed.
Good location, at Pdc downtown, right on the 5th street.
Globalist benefits were mostly respected, except no suite or even skip level upgrade despite I have changed room 4 times during the stay.

Cons:
This hotel was just rebranded from previously called Thompson hotel. Although many issues had been fixed, there are still many details missed.  I had totally changed for 4 rooms to finally settle down in a stayable one. There are rooms with broken door locks, broken AC central control, broken bed lights, clogged sink, leaking toilet, can't name them all...
While the biggest problem of this hotel was Hardware, leaving so many Hardware issues unfixed before guests stay more or less reflected the incapable of the management team.  In the last night I was checking with the front desk about the late checkout after I changed so many rooms, the front desk lady said it was not confirmed in the system and she was not able to offer late checkout either, even though the late checkout was actually confirmed upon the 1st day check in and I told her this is the GL benefit and the most important reason I chose to stay in this hotel. She insisted need her manager approval but her manager was off. This could be the most unpleasant moment of the entire stay, even though it turned out to be just her unfamiliarity to the system. Those incidents indicate the staff were also not well trained and aligned, and again, the management issue.
One more con is this hotel was surrounded by many bars some are loud till 2AM, making it impossible to sleep without earplugs (glady the hotel provided 2 pairs for each room)

Overall, I would say this hotel still has many hardware and software issues to tackle before truly meeting the Hyatt Centric standard. I may not choose to stay again until people no longer complain about the issues I encountered...

Oh they also missed your SNP credit until I reached to Hyatt to make it up... Anyway, unpleasant stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmb3FtckdREAE

Decent hotel. We didn’t have the AC issue as others mentioned in the reviews. We can hear some party noise at night but not too bad. We are at the location next to H&M, not the beach side, which is the one people are complaining about.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUN3NfVDVRRRAB

I have earned Hyatt Elite Globalist status for going on four years now and it is by far the best loyalty program of the USA-based major chains and I maintain top or near top elite status with the other two top chains. I travel a lot.

I have never had an experience like the one at the Thompson Main House and Beach House in the close to 40 years of business travel in which I have engaged in my career. I made my reservation over four months ago for a stay of six nights a Thompson Main House, arrived after less than two hours of sleep because I took a redeye from the West Coast of the USA to arrive to Playa del Carmen, and even before I arrived, I was the object of so many lies with intent to defraud and intentional behaviors to hide the fraud that it has caused me great despair for the past ten days and I had to cut my vacation short. I had no vacation. And what makes this experience so bad is that the Thompson ownership and their management leverages these vulnerabilities of vacationers to maximize their fraud. With the benefit of hindsight and now looking at reviews on Google and other sites, it is clear issues at Thompson Main House/Beach House have been three to six months in the making with zero change from then until now, and zero intent to change anytime in the future. The best predictor of future behavior is past behavior (I was once a forensic and criminal clinical psychologist). Let that really sink in.

As I was having challenging communications with lowly employees who were told to lie to all guest or lose their jobs, management was nowhere to be found. This situation happened at least three times: 1-when I discovered my room that I paid in full in advance upon check in in addition to a significant security deposit; 2-when I had extended discussion with the supervisor while he was allegedly messaging with the assistant manager about my request to be sent to a corporate Hyatt owned property; and 3-at 3am at the sister Thompson Beach house where for the second time in hours I was intentionally put into a room in a wing that was completely without any air conditioning and the night clerk in vain was messaging non-responsive management.

Only after I had contacted management of My Hyatt Concierge and secured that room at a corporate-owned property and checked out of the Thompson did I receive a call from a very rude manager of the Thompson Main House. He had the audacity to ask, "how can I resolve this for you..." and I told him he had had so many chances and that his chances were now gone. And he refused to listen, so he hung up on me. These were audio recorded phone calls. He called me two more times, and refused to listen, refused to acknowledge the AC was broken, refused to say I was lied to. I had had more than enough.

The lies of the Thompson ownership and management have not stopped despite my complete inability to enjoy any time I spent in Playa del Carmen because of what happened at the Thompson at the greedy hands of those there who care more about money than people or hospitality or anything close to integrity. I came to read all the online reviews and these behaviors have been ongoing against vulnerable guests in a foreign country (for any visitor not from Mexico) for months... months. I left before I originally intended and if I had to do it over again, I would have left the day of arrival after my original trauma perpetrated by Thompson.

Read the reviews yourself (Google, Trip Advisor, etc.), do not just take my word for it. This Thompson Playa del Carmen Main House and Beach House ownership and management are not to be trusted, and I cannot for the life of me understand any reviews in the past 3-6 months since their AC problems that are positive.

Edited Dec 2024: I am horrified, completely horrified, that all of this was perpetrated, and that I was fully lied to in the moment, by employees and leadership of Hyatt Corporation who were always the owners of the Thompson Properties Playa del Carmen, that Hyatt Corporation let these properties fall into such disrepair and were sanctioning theft.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNUOXRLMG1nRRAB

Update: This Hyatt Thompson has been rebranded as a Hyatt Centric. I assume because they were bringing down the Thompson name, so Hyatt moved it down to a lower tier brand. Still won't ever stay here again.

Original review: There were some pros for this hotel, but I can't even mention anything positive about the hotel because they had non functioning air conditioning. The room temperature at night with AC on high was 28-30C / 82-86F. That is completely unacceptable for a hotel of any quality.

Nearly impossible to sleep, it felt better outside the room than inside. The hotel made no effort to fix the issue, as other guests were complaining of the same thing, and Google reviews right now show multiple other 1 star reviews for the same thing at the same time I was there. I asked for maintenance 3 separate times, and no maintenance was sent to the room.

Unbearable stay at this hotel, will never visit again. Completely ruined my opinion of the Thompson brand as this was my first and last Thompson visit.

I called and filed a report with Hyatt corporate about the property and management and my stay on the same day that I checked out.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE&d=17924085&t=1

places/ChIJE-aZ_S9DTo8RJJM-VT-zNUE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNfZ2NEaVNnEAE

Right on the beach. Rooms were beautiful! Everything was great. This is the thompson hotel by hyatt

プラヤデルカルメンのハイアット セントリック 高級リゾート

Hyatt Centric Playa del Carmen, formerly known as Thompson Playa del Carmen, is a modern hotel located in the heart of Playa del Carmen, Mexico. It offers stylish accommodations and a range of amenities, including a rooftop infinity pool and access to a beachfront property.

ハイアット セントリック プラヤデルカルメンは、メキシコの活気溢れるリゾート地、プラヤデルカルメンの中心に位置する現代的なホテルです。元々は「トンプソン プラヤデルカルメン」として2015年にオープンし、スタイリッシュな宿泊施設と充実したアメニティで訪れる旅行者を魅了してきました。

ハイアット セントリック プラヤデルカルメンの歴史

このホテルは2015年に「トンプソン プラヤデルカルメン」として開業し、その洗練されたデザインと最高のサービスで瞬く間に評判となりました。2020年にはブランドをハイアットに変更し、「ハイアット セントリック プラヤデルカルメン」として新たなスタートを切っています。

ハイアット セントリック プラヤデルカルメンは、その歴史に裏打ちされた洗練さと現代性を兼ね備え、今後も地域の観光と交流のハブとして進化し続けるでしょう。ビーチフロントの絶景や高級感あふれる施設は、訪れるすべての人にとって忘れられない思い出となるはずです。

2015年のオープン以来、プラヤデルカルメンの象徴的な宿泊施設として、さまざまなゲストに快適さと贅沢さを提供してきました。2020年にブランドをハイアットに変更し、さらにその価値を高めています。

ハイアット セントリック プラヤデルカルメンは、その歴史と進化の物語が、地域の魅力と結びつきながら新たなページを刻み続けています。

Rooftop Infinity Pool

Sea Views

In the vibrant heart of Playa del Carmen, where the Caribbean sun kisses golden sands, lies the Hyatt Centric Playa del Carmen, a gem that beautifully merges modern luxury with the charm of Latin life. Just a stone's throw from the lively 5th Avenue, this haven of relaxation serves as a perfect gateway to explore the rich tapestry of Mexico's Riviera Maya. Guests are enveloped by a blend of contemporary design and tropical serenity, offering a refreshing escape from the hustle and bustle. The Hyatt Centric also grants easy access to exhilarating adventures; venture out to discover ancient Mayan ruins or embark on snorkeling trips in the nearby cenotes.

Hyatt Centric Playa del Carmen

Experience a fusion of local flavors and international cuisine at our on-site restaurants.

Catch

Cinco

Dining Options

Dining options at hyatt centric playa del carmen 

Located in the heart of Playa del Carmen, Hyatt Centric offers a delicious journey through flavors that celebrate the region's vibrant culinary traditions. Guests can indulge in a fantastic fusion of local Mexican spices and international ingredients, making each bite a true delight for food enthusiasts and travelers alike.

Though the menu mainly highlights exceptional mains, the fresh local seafood and carefully selected ingredients ensure the starters are equally memorable. Expect dishes bursting with vibrant Yucatan herbs and spices, crafted to awaken your palate.

The main courses at Hyatt Centric Playa del Carmen truly shine with two standout dishes. The "Catch" features fresh seafood infused with local spices and paired with crisp vegetables, showcasing the bounty of the sea and the region's culinary heritage. For a taste of authentic Mexican flair, the "Cinco" delivers Yucatan-inspired dishes blending local herbs and seafood into harmonious, flavorful plates that transport you straight to the heart of the peninsula.

While the menu does not detail specific desserts, guests can expect expertly crafted sweet treats that blend traditional Mexican flavors with modern culinary techniques, providing the perfect finale to your dining experience.

Complement your meal with a curated selection of beverages, from refreshing cocktails inspired by local ingredients to classic favorites and fine wines. The atmosphere invites guests to unwind and savor every sip while soaking in stunning sea views.

 - a signature fresh seafood dish seasoned with vibrant local spices and served with garden-fresh vegetables.

 - Yucatan-inspired seafood dishes enriched with aromatic local herbs, delivering an unforgettable regional taste.

メキシコ・プラヤデルカルメンのHyatt Centricで魅力的なリゾート体験を。快適な宿泊と絶景を楽しみ、特別な思い出を作りましょう！

ハイアット セントリック Playa del Carmen｜ビーチ近くの豪華ホテル

Municipality of Solidaridad

A rooftop infinity pool offering panoramic views of Playa del Carmen.

Infinity Pool

Access to the Thompson Beach House, a beachfront property just a few blocks away.

Beach Access

A 24-hour fitness center equipped with modern exercise equipment.

Fitness Center

メキシコのプラヤデルカルメンに位置するヒルトン・プラヤデルカルメンは、究極のラグジュアリー宿泊体験を提供します。

ヒルトン・プラヤデルカルメンで最高のリゾート体験を

ルーフトップに位置するインフィニティプールからは、プラヤデルカルメンの絶景を一望できます。

ビーチに直結するアクセスで、トンプソンビーチハウスの美しい砂浜をすぐに楽しめます。

24時間利用可能な最新の設備を備えたフィットネスセンターで、健康とリフレッシュをサポートします。

無料で利用できる屋上インフィニティプール

24時間営業のフィットネスセンター

ハイアット セントリック プラヤ・デル・カルメンの魅力と課題

メキシコのプラヤ・デル・カルメンに位置するハイアット セントリックは、その絶好のロケーションと最新の設備で旅行者に人気の宿泊施設です。特にビーチや活気あふれる5thアベニューに近く、アクセスが非常に便利です。

ハイアット セントリックの強み

ビーチや5thアベニューへのアクセスが容易な立地

最新のアメニティを備えた屋上インフィニティプールなどの設備

ペットやビーガン対応も可能な柔軟なサービス

ナイトライフの近さによる騒音レベルの高さ

一部のゲストからサービスの質に関する懸念報告

総じて、ハイアット セントリックはプラヤ・デル・カルメンでの滞在において、便利なロケーションと充実した設備という魅力を兼ね備えています。しかしながら、夜の騒音やサービスの一部に改善の余地があることも考慮し、滞在前にこれらのポイントを確認することをおすすめします。

Quintana Roo

プラヤ・デル・カルメン中心に位置するハイアット セントリックは、屋上インフィニティプールやビーチアクセスを提供し、モダンな宿泊体験を実現。

プレイア・デル・カルメンのハイアット セントリック: プール・ビーチ・レストラン

当ホテルは5thアベニュー近くに位置し、屋上プールやレストラン、ペット可環境を備え、快適な滞在を保証します。今すぐ予約！

プラヤ・デル・カルメンのハイアット セントリック: 充実のアメニティとロケーション

Hyatt Centric Playa del Carmenの営業時間やアクセス情報はこちら。ビーチやショッピング街に近く、便利な立地です。

プラヤデルカルメンのハイアットセントリック高級リゾート

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プラヤデルカルメンのハイアット セントリック 高級リゾート

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プラヤデルカルメンのハイアットセントリック高級リゾート