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Ciutadella de Menorca

Guests appreciate the hotel's beautiful setting and attentive staff but have raised concerns about the quality and pricing of the food and service.

Faustino Gran Relais & Chateaux to wyjątkowe miejsce na mapie Ciutadella de Menorca, łączące luksusowy hotel, spa oraz wyśmienitą restaurację. To idealne miejsce dla tych, którzy szukają nie tylko komfortu, ale i autentycznego doświadczenia hiszpańskiej gościnności.

faustino gran relais & chateaux w ciutadella de menorca

Europe

Spain

Faustino Gran Relais & Chateaux to wyjątkowe miejsce w sercu Ciutadella de Menorca, które łączy luksusowe zakwaterowanie, wyśmienitą kuchnię oraz relaksujące spa. To idealne miejsce dla podróżnych poszukujących autentycznego doświadczenia na wyspie, które zachwyci zarówno miłośników dobrej kuchni, jak i entuzjastów wellness.

Elegant hotel with an upscale restaurant & a spa, plus indoor & outdoor pools & a garden.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNIak1hZ2xRRRAB&d=17924085&t=1

places/ChIJxTO3WQgEvhIRdKabiSkrQcs/reviews/ChdDSUhNMG9nS0VJQ0FnSUNIak1hZ2xRRRAB

Decent rooms (small but understandable for the area), good location in terms of being in the hub of Menorca. However, too many issues with management of the property...

To start the booking, their "concierge" is unresponsive to any questions you have about the area or specific details to your booking. After multiple emails about being excited to visit the area/confirming booking details, I received 0 response despite submitting several emails 2 months in advance...

My bigger issue with this hotel is that I got charged when booking. On my way to check out they said I was good to go and was well on my way. After checking my credit card statements I saw that that I was charged twice on separate occasions for the same stay.

After bringing up the fact, they admitted the error after several days of no response & all I got was a sorry.

Nauseating to think how many other people this has been done to.

Highly recommend the area but stay away from this management group. Poorly run is a compliment.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNIcUktNU93EAE&d=17924085&t=1

places/ChIJxTO3WQgEvhIRdKabiSkrQcs/reviews/ChZDSUhNMG9nS0VJQ0FnSUNIcUktNU93EAE

I only can evaluate the restaurant. The place and the garden is very nice, well decorated and good taste. Personnel is kind. Food is average in my opinion and not at a level of other Relais & Chateaux that I have been.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURIeVk3VG1RRRAB&d=17924085&t=1

places/ChIJxTO3WQgEvhIRdKabiSkrQcs/reviews/ChdDSUhNMG9nS0VJQ0FnSURIeVk3VG1RRRAB

Great hotel and lovely staff. Downsides is we had someone banging on our hotel window
Of the early hours, we were moved rooms and the club opposite the hotel which is open until 5:30AM was very noisy.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNybHBUM3RBRRAB&d=17924085&t=1

places/ChIJxTO3WQgEvhIRdKabiSkrQcs/reviews/ChdDSUhNMG9nS0VJQ0FnSUNybHBUM3RBRRAB

Such a shame this property is so poorly run, obviously management issues, where experience is just not there.

Booking process had been done directly online, within the hour, a call from the hotel stating that the room booked (junior suite) was not available and a mistake had been made.  Such is fine, however, their option was to stay in the room for 1-night then move to a downgraded room the next.  When a mistake is made by the hotel, an upgrade or some sort of compensation should be issued, not a downgrade in room.

Reception on arrival, pleasant, professional and willing to assist.  Check in process was extremely smooth and assistance provided with bags and explanation of the room.  So, 5-Stars on the initial services provided, shame such does not continue.

Room wise, being a down grade to a superior, one would still expect a high standard, unfortunately not.  Air Conditioning was not working, complained, came to check, left, complained again, nothing done, two days, poor cooling.  Room is spacious as a room, bathroom area is  small and not for 2 people at one time.  Rain shower, double sink (small) and toilet with some great products.  Bed was not a queen, two beds put together, pillows were the worst i have tried to date - tired and just flat, linens, did not try as was on top of the bed all night, suffering from the heat of no air conditioner.  In addition, this room has 3 large windows, where direct sun light enters, so does not help with cooling.

Room location is directly on the street, the noise from people walking by, the motorbikes and cars, just too much.  Then you have ignorance of guests slamming the main gate at night (directly below the room), then you have the garage below the room of the hotel, and to top it all off the night clubs of the town across the road.  The answer from the hotel was ear plugs, another poor management decision.  Slept for around 4-hours, with poor pillow and an air conditioner that did not work.

Dinner, expected much more.  Service, clear they lack in training, staff do not understand the wine list or do they know who is eating what as a main course, confusion at its best.  Service time frames for drinks and wine, 15-20 minutes.  Starters, Jamon was from a packet, when asked they tried to hide it, but finally admitted it was.  This is a 5-Star property serving packed products.  Tomato bread was soggy (wet), however the cerviche and mains were good.  Overall, they have a chef issue and service issues that need improvement.

Breakfast, was lacking in everything, just no selection at all.  Poor again for a 5-Star property.  Basic, no options and the cooked offers was just flavorless and badly cooked.  I actually went out for breakfast on day two it was that bad.  Such a lack of F&B skills for a property like this and clear they are targeting profit margin over quality.  The reason for this comment, is i have stayed here a few times in the past and it was so much better.

Not sure i have much to say that is positive on this supposedly 5-Star property.  Far from 5-Stars in my opinion and has changed for the worse.  Such a shame.  Well done reception staff for some professionalism that is far superior to your management.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNMaHRMUHB3RRAB&d=17924085&t=1

places/ChIJxTO3WQgEvhIRdKabiSkrQcs/reviews/ChdDSUhNMG9nS0VJQ0FnSUNMaHRMUHB3RRAB

Finally a 5 star that deserves every star. From service to location, food, and quality, this place is impeccable. The hotel itself is gorgeous, the spa is incredible and every detail is luxurious. This is my new favourite place in this world. I highly recommend for couples!!!!

Faustino Gran Relais & Chateaux w Ciutadella de Menorca – luksusowy hotel i spa

Faustino Gran Relais & Chateaux is a luxury hotel located in Ciutadella de Menorca, Spain, known for its historical architecture and elegant accommodations.

historia i luksus w ciutadella de menorca

A selection of Mediterranean and international dishes made with locally sourced ingredients.

Croquetas

Burrata Salad

Catch of the Day

Rib of Beef

Grand Marnier Soufflé

Restaurante Faustino Menu

Menu restauracji Faustino w Ciutadella de Menorca

Rozsmakuj się w wyjątkowej kuchni śródziemnomorskiej i międzynarodowej w Faustino, gdzie lokalne składniki tworzą niezapomniane doznania kulinarne na wyspie Menorca.

Odkryj luksus w Faustino Gran Relais & Chateaux w Ciutadella de Menorca! Zanurz się w relaksującym spa, wykwintnej kuchni i niezapomnianych przeżyciach. Zarezerwuj już dziś!

Luksusowy hotel Faustino Gran Relais & Chateaux w Ciutadella

Ciutadella Municipality

Faustino Gran Relais & Chateaux

Spa Facilities

Private Parking

Room Service

Faustino Gran Relais & Chateaux w Ciutadella de Menorca: luksus, relaks i wyśmienite jedzenie.

Położony w malowniczym mieście Ciutadella de Menorca, Faustino Gran Relais & Chateaux to miejsce, które łączy elegancję z komfortem, oferując wyjątkowe doświadczenia dla poszukiwaczy luksusu i relaksu. Ten hotel i restauracja to idealne miejsce na romantyczny weekend, relaksujący pobyt lub niezapomniane wakacje na Balearach.

Wyjątkowe udogodnienia i relaks w Faustino Gran Relais & Chateaux.

Goście mogą skorzystać z szerokiej gamy udogodnień, które zapewniają relaks i komfort na najwyższym poziomie. W ofercie znajduje się dostęp do luksusowego spa, gdzie można zrelaksować się w hammamie i saunie, korzystając z usług za jedyne 50 euro. Dla miłośników bezpieczeństwa i wygody dostępny jest prywatny parking za 20 euro, zapewniający spokojny sen i wygodny dojazd.

Dla gości dostępna jest również usługa room service, którą można zamówić przez cały dzień za jedyne 5 euro. To idealne rozwiązanie na szybki posiłek w komfortowym zaciszu własnego pokoju.

Faustino Gran Relais & Chateaux at a glance

Located in the heart of Ciutadella de Menorca, Faustino Gran Relais & Chateaux is an elegant hotel that combines luxury with a rich historical ambiance. This upscale establishment features a refined restaurant, a rejuvenating spa, and both indoor and outdoor pools, making it a perfect retreat for travelers seeking comfort and sophistication. With its beautifully designed garden and proximity to local attractions, Faustino Gran offers an inviting atmosphere for both relaxation and exploration.

Beautiful setting with historical architecture

Attentive staff providing excellent service

Central location ideal for exploring Ciutadella

Elegant accommodations with luxurious amenities

Inconsistent food quality reported by guests

Overpriced menu compared to local standards

Faustino Gran is perfect for couples seeking a romantic getaway, families looking for a comfortable stay, and travelers interested in exploring the cultural heritage of Menorca. The hotel’s luxurious amenities and attentive service make it an excellent choice for special occasions, such as anniversaries or honeymoons.

Reservations are recommended, especially during peak seasons. Be prepared for a potentially higher price point for dining compared to local eateries. Guests should also be aware of the noise from nearby nightlife, which may affect light sleepers. It's advisable to check the menu beforehand, as food quality can vary.

Faustino Gran Relais & Chateaux offers a blend of luxury and historical charm, making it a noteworthy destination in Ciutadella de Menorca. While it boasts a beautiful setting and attentive staff, guests have reported inconsistencies in food quality and service. Overall, it remains a compelling choice for those seeking an elegant escape, provided they are aware of its limitations.

Balearic Islands

Odkryj eleganckie zakwaterowanie i spa w historycznym hotelu Faustino Gran Relais & Chateaux, idealnym dla miłośników luksusu i kultury na Menorce.

Luksusowy hotel Faustino Gran Relais & Chateaux w Ciutadella de Menorca

Skosztuj śródziemnomorskich i międzynarodowych potraw w Restaurante Faustino, najlepszym miejscu na romantyczną kolację w Ciutadella de Menorca.

Najlepsze restauracje Ciutadella - Restaurante Faustino z widokiem na morze

Godziny otwarcia dla Faustino Gran Relais & Chateaux w Ciutadella de Menorca. Znajdź godziny otwarcia i adres na stronie.

Faustino Gran Relais & Chateaux w Ciutadella de Menorca – luksusowy hotel i spa

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