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Hangzhou

The hotel is celebrated for its tranquil setting near West Lake, offering a blend of traditional Chinese architecture and modern luxury. Guests appreciate the spacious rooms, exquisite gardens, and top-notch amenities. The Michelin-starred Jin Sha restaurant is a highlight, known for its innovative Jiangzhe cuisine. The spa and fitness facilities receive high marks for their quality and variety. Families commend the kid-friendly services, including the dedicated kids' club and playground.

Explore o refúgio de luxo na encantadora Hangzhou, com vistas deslumbrantes do West Lake.

descubra o luxo do four seasons hotel hangzhou at west lake

O hotel oferece uma combinação perfeita de arquitetura tradicional chinesa e luxo moderno, com quartos espaçosos, jardins exquisitos e uma variedade de amenidades de alta qualidade. Desfrute do spa inspirado nos cinco elementos, com suítes privadas, banheiras de hidromassagem e tratamentos exclusivos.

A cozinha do restaurante Michelin-starred Jin Sha oferece uma inovadora fusão de pratos Jiangzhe, garantindo uma experiência gastronômica inigualável. Para relaxar, o bar do hotel serve coquetéis criativos e uma seleção de vinhos finos.

O Four Seasons Hotel Hangzhou at West Lake é altamente reconhecido pela sua excelência em serviço, tranquilidade e luxo, tornando-se uma escolha predileta para viajantes que buscam uma experiência de alto padrão na China. Os hospedes destacam a atenção personalizada, a beleza natural ao redor e as opções de lazer exclusivas.

Check-in a partir das 15h e check-out até às 12h.

Café da manhã disponível por uma taxa adicional, incluindo opções continentais, vegetarianas, sem glúten, asiáticas, americanas e estilo buffet.

Serviço de translado até o aeroporto disponível mediante solicitação.

Animais de estimação não são permitidos.

Spa com tratamentos inspirados nos cinco elementos, com suítes privativas, banheiras de hidromassagem e tratamentos exclusivos.

Se você busca uma experiência de hospedagem que combina tradição, luxo e uma atmosfera serena, o Four Seasons Hotel Hangzhou at West Lake é ideal. Com uma equipe dedicada, instalações de primeira linha e uma localização privilegiada perto de um dos destinos mais bonitos da China, sua visita será inesquecível.

O check-in é a partir das 15h e o check-out até às 12h. Para garantir sua estadia perfeita, planeje-se de acordo com esses horários.

O hotel oferece serviço de traslado ao aeroporto?

Sim, o hotel disponibiliza serviço de traslado ao aeroporto mediante solicitação, garantindo uma chegada e partida sem estresse.

Animais de estimação não são permitidos no hotel.

Asia

China

Imagine-se desfrutando de uma experiência de hospedagem que combina elegância, conforto e uma vista deslumbrante do famoso West Lake em Hangzhou, China. O Four Seasons Hotel Hangzhou At West Lake é um refúgio de luxo que oferece uma combinação perfeita de tradição chinesa e modernidade, ideal para viajantes que buscam uma estadia inesquecível em uma das cidades mais encantadoras da China.

Visite o luxuoso Four Seasons Hotel Hangzhou At West Lake

O Four Seasons Hangzhou oferece acomodações que combinam luxo e tradição, com quartos e suítes decorados com elegância, móveis artesanais e vistas panorâmicas do lago. Cada espaço foi cuidadosamente projetado para proporcionar uma experiência de relaxamento e bem-estar, com amenidades de alta qualidade e um serviço impecável que faz você se sentir em casa, mesmo longe dela.

https://www.fourseasons.com/hangzhou/accommodations/

A experiência gastronômica no Four Seasons Hangzhou é uma celebração de sabores locais e internacionais, com pratos que encantam os sentidos. O restaurante principal oferece uma fusão de ingredientes frescos e técnicas culinárias inovadoras, criando pratos que são verdadeiras obras de arte. Entre as especialidades, destacam-se o pato laqueado ao estilo de Hangzhou, com sua pele crocante e carne suculenta, e o dim sum artesanal, preparado com receitas tradicionais que remetem à história rica da região.

https://www.fourseasons.com/hangzhou/dining/

O Four Seasons Hangzhou foi construído em uma antiga fazenda de chá, preservando elementos tradicionais em sua arquitetura e design. Uma curiosidade interessante é que o hotel possui um jardim de chá secreto, acessível apenas aos hóspedes, onde podem aprender sobre a cultura do chá chinês e participar de sessões de degustação que despertam os sentidos e aprofundam o entendimento sobre essa tradição milenar.

Qual é a melhor época para visitar o hotel?

A primavera e o outono são as estações ideais, quando o clima é mais ameno e as paisagens ao redor do West Lake se transformam em cenários de tirar o fôlego, com flores em plena floração ou cores vibrantes de folhas caindo.

Luxurious quarters in an upscale hotel with dining, a spa & an indoor pool, plus ornate gardens.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnTUNRcF9HdGlnRRAB&d=17924085&t=1

places/ChIJ576mGStjSzQRtr13SnqAvO4/reviews/ChdDSUhNMG9nS0VJQ0FnTUNRcF9HdGlnRRAB

I am writing to formally express my disappointment with my recent stay at your esteemed hotel, despite its impeccable environment. As a guest who paid 6,000 RMB per night and upgraded my room type at an additional cost, I had expected nothing short of exemplary service, yet the experience fell far short of this expectation.

Issues Raised:

1. Lack of Directional Signage
While the hotel’s location by West Lake is picturesque, the absence of clear signs for trails and hotel pathways made navigation challenging, particularly for first-time visitors.

2. Poor Service Attitudes and Negligence

• Inadequate Bellboy Service
Neither check-in nor check-out saw any offer of luggage assistance. When explicitly asked to help load suitcases into a taxi, the bellboy responded negligently.

• Shower Plumbing Crisis
It is particularly disappointing that this incident occurred in the upgraded room we paid extra for. A sewage backup in the shower flooded the bathroom floor at 9 PM, requiring emergency repairs. Verbal apologies were issued, yet no compensation (e.g., cleaning fees or room discounts) was provided.

3. Staff Underpreparedness
Repeated instances of indifference and inattentiveness suggest understaffing or inadequate training. Such lapses are unacceptable for a luxury hotel of your caliber.

Conclusion & Recommendations
While I acknowledge the hotel’s aesthetic appeal, the disconnect between its premium pricing and subpar service is troubling. It’s far from satisfactory from the service and attitude I had received from Four Seasons west Lake as one of the most EXPENSIVE and supposedly luxury hotel in Hangzhou (or even in China). I urge you to revisit your service protocols, prioritize staff training, and implement proactive measures to address guest concerns. Four Seasons’ reputation hinges on more than elegant interiors—it requires genuine excellence in every interaction.

Yours sincerely

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfZzdIM2V3EAE&d=17924085&t=1

places/ChIJ576mGStjSzQRtr13SnqAvO4/reviews/ChZDSUhNMG9nS0VJQ0FnSURfZzdIM2V3EAE

Easily holds its own against some of the best hotels in the world. Situated within a 10-mins walk to the scenic West Lake, Four Seasons Hangzhou is a stunning property with intricately designed Chinese-style courtyards and gardens.

The rooms were spacious, starting from 63 sqm, and featured an enclosed balcony overlooking the courtyard and garden below. Every staff member we had the pleasure of interacting with during our stay was more than warm and hospitable, as you would expect from Four Seasons.

While it's a shame that we did not get to try the famed Jin Sha restaurant, we did get a glimpse of its quality as you could order a few items ala carte as part of the breakfast buffet, which itself was more than a treat and a perfect way to start your day.

There are certain hotels out there, and while mostly pleasant, you just wouldn't mind skipping over to try something else. This is not that kind of hotel. It made damn sure that from now onwards, as long as I visit Hangzhou, this is where I would like to stay.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmbnZyTlpBEAE&d=17924085&t=1

places/ChIJ576mGStjSzQRtr13SnqAvO4/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmbnZyTlpBEAE

Unbeatable location, stone throw away from UNESCO world heritage site, Hangzhou Westlake.  Passeggiata anytime of the day to enjoy the scenic lake at your convenience. Besides, the hotel compound is its own sanctuary with a stunning landscaped Chinese Song dynasty inspired water gardens and pavilions.
The room was a bit dated yet still cosy.  Service was attentive and enthusiastic from all staff.
Another gem in this FS is the Jin Sha, a must visit for superb Zhejiang cuisines.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNQMFpLY2JBEAE&d=17924085&t=1

places/ChIJ576mGStjSzQRtr13SnqAvO4/reviews/ChZDSUhNMG9nS0VJQ0FnSUNQMFpLY2JBEAE

What a wonderful stay! Staff were polite and went above and beyond to ensure a pleasant trip. Room was very clean and very much cozy. Food, room, everything was just gorgeous! It is indeed a value for money!!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURIbHVyQWlnRRAB&d=17924085&t=1

places/ChIJ576mGStjSzQRtr13SnqAvO4/reviews/ChdDSUhNMG9nS0VJQ0FnSURIbHVyQWlnRRAB

The location of the hotel is just gorgeous. Everything from rooms, spa or food was just perfect ! The staff is kind and very professional.

Four Seasons Hotel Hangzhou no West Lake: Luxo e Conforto na China

Opened in 2010, Four Seasons Hotel Hangzhou at West Lake is situated on the shores of the historic West Lake, blending traditional Jiang Nan architecture with modern luxury.

Experience a culinary journey through Jiangsu and Zhejiang's rich heritage with our seasonal dishes at Jin Sha.

West Lake Watershield and Sea Urchin Jelly with Lotus Root and Pine Oil

Yellow Wine Marinated Geoduck Clam

Double-Boiled Aged Preserved Vegetable Soup with River Shrimp

Steamed Pumpkin Blossom Stuffed with Pork, Water Chestnut, Hairy Crab Meat, Dried Scallop, and Yellow Wine Vinasse Sauce

Pancake Rolled with Crisp Fritter, Bombay Duck, Sea Sedge, Lettuce and Caviar

Crispy Pigeon Leg Stuffed with Fish Maw and Ganba Mushroom

Braised Fish Skin with Ginger and Broccoli

Fried Rice with Chanterelle Mushroom, Chicken, Mashed Ginger, and Scallion Oil

Crystalline Pineapple Cake with Mung Bean

Birds Nest Pineapple Dew with Chinese Liquor

Jin Sha Restaurant Menu

Descubra os sabores únicos do Jin Sha no Four Seasons Hotel Hangzhou at West Lake

O Jin Sha é um destino gastronômico que oferece uma verdadeira viagem pelos sabores tradicionais de Jiangsu e Zhejiang, com pratos sazonais que refletem a riqueza cultural e culinária dessas regiões chinesas. Prepare-se para uma experiência gastronômica inesquecível, repleta de ingredientes frescos e técnicas que preservam a autenticidade e inovação.

West Lake Watershield e Geléia de Ouriço do Mar com Raiz de Lótus e Óleo de Pinheiro

Caranguejo Geoduck Marinado em Vinho Amarelo com Sedimentos de Arroz

Sopa de Vegetais Preservados Envelhecidos com Camarões de Rio

Flor de Abóbora Enrolada com Porco, Castanha d'Água, Caranguejo Peludo, Vôngola Seco e Molho de Vinasse de Vinho Amarelo

Panqueca Enrolada com Crocante de Fritura, Pato Bombay, Sedge do Mar, Alface e Caviar

Perna de Pombo Crocante Recheada com Ventrecha de Peixe e Cogumelo Ganba

Arroz Frito com Cogumelo Chanterelle, Frango, Gengibre Moído e Óleo de Cebolinha

Sobremesas que encerram com chave de ouro

Bolo de Abacaxi Cristalino com Feijão Mungo

Bolo de Abacaxi com Orvalho de Abacaxi e Licor Chinês

Descubra o luxo do Four Seasons Hotel Hangzhou At West Lake, onde conforto e vistas deslumbrantes do lago garantem uma experiência inesquecível. Reserve já sua estadia luxury!

Hotel 5 Estrelas no Lago West, Hangzhou - Luxo e Vista

Hangzhou Municipality

Four Seasons Hotel Hangzhou At West Lake

Jin Sha restaurant retains one Michelin star for the second consecutive year, offering refined Jiangzhe cuisine with a modern twist.

Michelin Starred Dining

An innovative cocktail menu that incorporates spices, vegetables, and fruits, blending culinary artistry with mixology.

From Kitchen to Bar Cocktail Experience

The Spa offers treatments inspired by the five elements, with private suites featuring steam showers and baths.

Spa and Wellness Facilities

A fully equipped fitness center overlooking the gardens, offering activities like Tai Chi, yoga, and personal training.

Fitness Center

A dedicated facility with supervised programs, including a game room with PS5 and Switch, and a welcome surprise for children upon arrival.

Kid's Club

Experiências exclusivas no Four Seasons Hotel Hangzhou at West Lake

Descubra o luxo e a sofisticação no coração de Hangzhou, na China, com uma série de experiências que elevam sua estadia ao máximo. Desde a gastronomia premiada até spas rejuvenecedores e atividades para toda a família, o Four Seasons Hotel Hangzhou at West Lake é o destino perfeito para quem busca exclusividade e autenticidade.

O restaurante Jin Sha mantém uma estrela Michelin pelo segundo ano consecutivo, oferecendo uma refinada culinária Jiangzhe com um toque contemporâneo. Uma experiência gastronômica que combina tradição e inovação, perfeita para os amantes de alta gastronomia.

Experimente o menu de coquetéis que combina especiarias, vegetais e frutas, criando combinações únicas que misturam arte culinária e mixologia em um ambiente sofisticado.

Spa e bem-estar com inspiração nos cinco elementos

Relaxe e revitalize-se com tratamentos inspirados nos cinco elementos, disponíveis em suítes privativas com duchas de vapor e banheiras, garantindo uma experiência de spa completa.

Centro de fitness e atividades ao ar livre

Com uma academia totalmente equipada com vista para os jardins, oferece atividades como Tai Chi, yoga e treinamento personalizado, para manter o corpo em movimento e a mente relaxada.

O clube infantil oferece programas supervisionados, sala de jogos com PS5 e Switch, além de surpresas especiais de boas-vindas para as crianças, garantindo diversão e descanso para toda a família.

Four Seasons Hotel Hangzhou At West Lake overview 

Nestled in the heart of Hangzhou, the Four Seasons Hotel Hangzhou At West Lake offers travelers a unique blend of luxury, tradition, and natural beauty. Located just a stone’s throw from the renowned West Lake, this hotel is praised for its tranquil setting and exquisite Chinese-style courtyards and gardens inspired by Song dynasty design. Its spacious rooms, starting from 63 sqm, feature enclosed balconies that provide serene views over the lush garden landscapes.

The hotel boasts luxurious accommodations with spacious, well-appointed rooms that combine comfort with traditional Chinese aesthetics. Guests can indulge in the comprehensive spa and wellness facilities, designed to provide relaxation and rejuvenation after exploring the scenic surroundings. Dining is elevated here with the Michelin-starred Jin Sha restaurant, offering an authentic Zhejiang cuisine experience that delights food enthusiasts and gourmands alike.

One of the hotel's standout features is its exceptional service and warm hospitality. Guests have reported attentive and enthusiastic staff who elevate the overall experience. The serene location near West Lake offers easy access to one of China's UNESCO world heritage sites, perfect for leisurely strolls and sightseeing at any time of day. This setting transforms the hotel into a peaceful sanctuary that seamlessly blends natural beauty with cultural richness.

While the Four Seasons Hangzhou At West Lake delights many, there are a few factors travelers should consider. The hotel commands a higher price point compared to other local accommodations, which may not suit all budgets. During peak tourist seasons, availability can be limited, so early booking is recommended. Additionally, some guests have noted inconsistencies in service quality during busy periods, highlighting potential opportunities for the hotel to enhance operational efficiency and staff training.

 Exceptional service and hospitality, serene location near West Lake, spacious luxurious rooms, Michelin-starred dining at Jin Sha restaurant, comprehensive spa and wellness options.

 Higher pricing than local alternatives, limited room availability during peak times, occasional service inconsistencies reported.

In summary, the Four Seasons Hotel Hangzhou At West Lake is an excellent choice for travelers seeking a luxurious and culturally immersive stay near one of China's most iconic natural landmarks. Its blend of traditional elegance, comfortable accommodations, and gourmet dining makes it a memorable destination. Prospective guests should weigh the premium pricing and service variability to determine if it aligns with their travel expectations and budget.

Zhejiang Province

Descubra o luxo no Four Seasons Hangzhou West Lake, conhecido por sua localização privilegiada e refeições premiadas no Jin Sha. Reserve sua estadia hoje!

Experiência de Luxo no Four Seasons Hangzhou West Lake

Explore dicas de viagem, atividades e experiências únicas no Four Seasons Hangzhou, um destino de requinte com gastronomia premiada e spa de primeira.

Dicas e Roteiros no Four Seasons Hangzhou West Lake

Conheça a história, pontos fortes e avaliações do Four Seasons Hangzhou, um ícone de luxo e tradição às margens do West Lake.

Four Seasons Hotel Hangzhou no West Lake: Luxo e Conforto na China

Conforto e Elegância em Cada Detalhe Veja as acomodações

Gastronomia que Encanta os Sentidos Explore o menu completo

Yue Fei Temple

Hangzhou at West Lake Four Seasons Hotel Chinese Food Restaurant