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Mexico

Nestled in the vibrant Santa Fe district of Mexico City, the DoubleTree by Hilton Hotel offers a unique blend of modern comfort and local charm. This contemporary hotel is not just a place to stay; it’s an experience waiting to unfold. From the moment you step into the lobby, you are greeted with warm hospitality and the signature DoubleTree chocolate chip cookies, setting the tone for a delightful stay.

 With its prime location next to the Expo-Bancomer Santa Fe Convention Center, this hotel is perfect for both business travelers and leisure seekers. The spacious rooms are designed with comfort in mind, featuring plush Sweet Dreams® beds, blackout curtains, and modern amenities like a 42-inch HDTV and fast WiFi.

The on-site restaurant offers a delightful array of culinary options that cater to every palate. Start your day with a hearty breakfast featuring freshly made omelets, artisanal pastries, and locally sourced fruits. For lunch or dinner, don’t miss the chance to savor the grilled salmon served with a zesty mango salsa, a dish that perfectly encapsulates the vibrant flavors of Mexico. Pair your meal with a refreshing margarita or a selection from the extensive wine list to elevate your dining experience.

The hotel boasts an array of amenities designed to enhance your stay. Take a dip in the heated indoor pool or unwind in the fitness center equipped with state-of-the-art machines. For those traveling for business, the hotel provides a well-equipped business center and meeting rooms that cater to various needs. A convenient shuttle service is also available, making it easy to explore the local area.

Situated in the bustling Santa Fe area, the hotel is ideally located for exploring some of the city’s top attractions. Just a short drive away, you can visit the stunning Chapultepec Park, the historic Castillo de Chapultepec, and the vibrant Polanco district, known for its upscale shopping and dining options. Whether you’re here for business or leisure, the location offers a perfect blend of convenience and excitement.

 The hotel features a heated indoor pool, fitness center, business center, and an on-site restaurant.

 Yes, the hotel offers convenient parking options for guests.

Whether you’re in town for business or leisure, the DoubleTree by Hilton Hotel Mexico City Santa Fe is your gateway to a memorable experience. With its exceptional amenities, welcoming atmosphere, and prime location, it’s time to book your stay and discover all that this vibrant area has to offer.

Unpretentious rooms & suites in a contemporary hotel with a restaurant & a bar, plus a pool & a gym.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNBcDVLR0V3EAE&d=17924085&t=1

places/ChIJR9tKgcMA0oURo7i2-2lTycs/reviews/ChZDSUhNMG9nS0VJQ0FnTUNBcDVLR0V3EAE

We had a very bad experience in the last week of January. All of us were denied access to our rooms, as keys didn’t work, every night and they had to reprogram them and many had to be reprogrammed multiple times.  They also tried to charge us for meals we didn’t take. The room was cold and the heating wasn’t working. After several calls, they provided room heater to heat. The breakfast was not great and took time in replenishing the items.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNBeDlqV09BEAE&d=17924085&t=1

places/ChIJR9tKgcMA0oURo7i2-2lTycs/reviews/ChZDSUhNMG9nS0VJQ0FnTUNBeDlqV09BEAE

Me and my wife were in a group of 49 people travelled from Houston, Texas, USA to Mexico City.   Our accommodation was booked in Double tree hotel run by Hilton In Santasc, Mexico.  During our stay from January 29, 2025 to 1st February, 2025, we and other members of our group faced the following problems:

1.	  We waited in the lobby for getting our room key more than 2 hours.   The staff at the front desk were not friendly/cooperative and finally we got the key for our Room No. 143.  But, the room was not opened.  After two trips to the front desk, we were able to open the room.
2.	  The room was very cold with no heating facility, the thermostat was in Off position.   We notified to the front desk but no action was taken.  During our 3 night’s stay, no one tried to resolve the problem.
3.	Frist day we reached the hotel, we found two bottles of water and two packets of coffee powder in the room.   When we requested for a creamer and sugar, the room service staff stated that “nothing is free”.   If we use the coffee powder/creamer/sugar or drink water,  we need to pay for that.  This is ridiculous.   We often travel in many countries and stayed in  4/5-star hotels, but never had any bad experience like this hotel.
4.	On 30th January, 2025 morning we went for the breakfast, the restaurant staff asked for the room number which we have given.   After the breakfast, they held us in the restaurant for more than one hour by telling that we need to pay for the breakfast even though in our booking the free breakfast was included.  Finally, we had to call our coordinatior for clearing the situation.
5.	On 30th January 2025 night around 9 pm we reached the hotel after the whole day busy schedule and dinner from outside, we went to the room, but not able to open the room.  Again, we made a trip to the reception, we were told that since we have not paid the money for the breakfast, they will not allow us to enter into the room.  Our valuables were in that locked room.   After a long argument with the front desk staff, we had to call the manager of the hotel to assist us.  He was also not very helpful initially and our coordinator finally said that If you are not  letting us getting into the room, we are going to call the police.   Finally, they activated the room key one by one.  It took almost 2 hours.
6.	Again on 31st night, the same problem aroused.
7.	On 1st February, 2025 when everybody checked out, they submitted a large bill.   When asked, they said that it was for the dinner we ate.  In fact, we never had a dinner at this hotel.  So, our stay in this particular hotel was not satisfactory.
8.	When entering into the hotel on the first day, our bus parked on the road outside the hotel premise.  We requested the restaurant people to open the glass door to get close to the elevator.  But they denied and we had to climb the stairs with our luggage to reach to the reception.  In fact, in other hotels, there are people to assist.

This is a shameful for the Hotel run by Hilton.  We will not recommend your hotel to any of our family/friends in future.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTUNBLTltaE5nEAE&d=17924085&t=1

places/ChIJR9tKgcMA0oURo7i2-2lTycs/reviews/ChZDSUhNMG9nS0VJQ0FnTUNBLTltaE5nEAE

The worst and arogant management..

We stayed there for 3 nights and no fresh towels and supplies..

Hostile attitude by the staff.

Managment were acting as 'Customer Repallent' . Their actions and behaviour was a killer of our happiness during this tour..

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUMzM3VLdElnEAE&d=17924085&t=1

places/ChIJR9tKgcMA0oURo7i2-2lTycs/reviews/ChZDSUhNMG9nS0VJQ0FnSUMzM3VLdElnEAE

I recently stayed at the DoubleTree by Hilton Hotel Mexico City Santa Fe for a business trip, and I was thoroughly impressed with the experience. The hotel is conveniently located next to the Expo-Bancomer Santa Fe Convention Center, making it perfect for both business and leisure travelers.

The room was spacious and well-furnished, featuring a comfortable Sweet Dreams® by DoubleTree bed, blackout curtains, and a 42-inch HDTV. The complimentary WiFi was fast and reliable, which was essential for my work. I also appreciated the work desk and the quiet environment that allowed me to focus.

One of the highlights of my stay was the warm welcome with the DoubleTree Chocolate Chip Cookies. It's a small gesture, but it made a big difference in setting a positive tone for my stay. The on-site restaurant offered delicious meals, and the District Lounge was a great spot to unwind with a cocktail.

The hotel also boasts excellent amenities, including a heated indoor pool, a fitness center, and a convenient shuttle service. The staff was friendly and attentive, always ready to assist with any requests.

Overall, my stay at the DoubleTree by Hilton Hotel Mexico City Santa Fe was a pleasant one. I would definitely recommend this hotel to anyone visiting the area.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnTURBczllNlV3EAE&d=17924085&t=1

places/ChIJR9tKgcMA0oURo7i2-2lTycs/reviews/ChZDSUhNMG9nS0VJQ0FnTURBczllNlV3EAE

We 48 people were stayed at this hotel during our mexico trip.  The worst customer service ever we had and irresponsible front office staffs.  Do not recommend to anyone.

Luxury DoubleTree by Hilton Santa Fe: Ideal for Business & Leisure

Discover luxury at DoubleTree by Hilton Hotel México City Santa Fe. Enjoy stunning views & exceptional service in the heart of CDMX. Book now!

DoubleTree Santa Fe: Family-Friendly Hotel in CDMX

Álvaro Obregón Municipality

DoubleTree by Hilton Hotel México City Santa Fe

Ciudad de México

Experience premium comfort at DoubleTree by Hilton Mexico City Santa Fe, featuring spacious rooms, excellent amenities, and prime location near Santa Fe.

Luxury Stay at DoubleTree Santa Fe, CDMX - Best Hotel Deals

Explore Santa Fe, CDMX from the DoubleTree Hotel; enjoy local attractions, top amenities, and insider tips for a memorable stay in the heart of Mexico City.

Discover Santa Fe, CDMX: DoubleTree Hotel & Local Tips

Learn about DoubleTree Mexico City Santa Fe, its amenities, location advantages, and why it’s the ideal choice for your next visit to CDMX.

Luxury DoubleTree by Hilton Santa Fe: Ideal for Business & Leisure

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