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Moon Palace

Guests frequently praise the resort's extensive amenities, including the water park, kids' club, and variety of dining options. The staff is often highlighted for their friendly and attentive service. Some guests note the resort's size can lead to longer walking distances between amenities.

Moon Palace The Grand - Cancun: A Riviera Maya Gem for Families and Foodies Alike 

Nestled along the stunning Riviera Maya, Moon Palace The Grand in Cancun is a vibrant all-inclusive resort that perfectly blends luxury with family-friendly fun. Whether you're a foodie eager to explore international flavors, a family seeking endless entertainment, or simply someone wanting to unwind in polished comfort, this expansive resort offers an unforgettable getaway experience.

Exceptional dining to satisfy every craving

Food lovers will delight in the resort's diverse culinary scene. From the bold spices of Peruvian small plates at Cusco to the delicate artistry of French cuisine at Le Chateau, each restaurant offers an authentic taste journey. Craving Italian? Tavola and La Trattoria provide classic and contemporary dishes that satisfy every palate. For Mexican food enthusiasts, La Cantina serves up lively street-style flavors, while Los Tacos offers a variety of taco options that are sure to please. Don't miss Habibi’s rich Lebanese specialties or the freshly grilled delights from The Grill steakhouse. With so many choices, dining here becomes an adventure in itself.

Moon Palace The Grand excels in providing a wide range of activities and amenities that keep guests engaged from dawn until after dusk. Families will appreciate the Playroom Kids Club, a high-tech playground boasting arcade games, a mirror maze, and a snack bar, offering kids an exciting space to play and socialize. Adults can escape to the serene Unique Day Club—an exclusive adults-only pool area complete with a live DJ and luxurious cabanas. For relaxation, the sprawling 76,000-square-foot AWE Spa pampers guests with hydrotherapy pools and a full menu of revitalizing treatments.

Guest experiences and community sentiments

 community feedback highlights the resort’s attentive staff, clean and polished accommodations, and extensive offerings such as the water park, which is perfect for family fun without leaving the property. Visitors praise the variety of dining venues and quality of spa services. Some note occasional service delays and busy peak times as minor drawbacks, but overall, the atmosphere is warm and welcoming, making it a popular destination for travelers seeking a comprehensive all-inclusive experience.

What dining options are available at Moon Palace The Grand - Cancun?

 The resort offers a variety of restaurants, including Jade (Asian cuisine), Cusco (Peruvian small plates), Le Chateau (French cuisine), Habibi (Lebanese cuisine), Cielito Lindo (Mexican cuisine), Tavola (Italian cuisine), The Grill (Steakhouse), La Cantina (Mexican street food), La Trattoria (Italian cuisine), and Los Tacos (various taco options).

 Yes, the Playroom Kids Club is a state-of-the-art facility featuring arcade games, a mirror maze, and a snack bar, designed for children to enjoy.

 Yes, the AWE Spa is a 76,000-square-foot facility offering hydrotherapy pools, relaxation areas, and a variety of treatments.

Are there any adults-only areas at the resort?

 Yes, the Unique Day Club is an adults-only pool area featuring a live DJ, cabanas, and loungers.

 Yes, Moon Palace The Grand - Cancun is pet-friendly, allowing guests to bring their pets during their stay.

North America

Mexico

Moon Palace The Grand - Cancun offers an exquisite blend of luxury and comfort in the heart of Riviera Maya. Nestled along the stunning Caribbean coastline, this all-inclusive resort is designed for families and couples alike, providing an unforgettable experience. With its polished rooms and suites, guests are greeted by a spectacular lobby that sets the tone for a memorable stay. The resort boasts a range of amenities, including multiple pools, a spa, and even a bowling alley, making it a perfect retreat for relaxation and recreation.

At Moon Palace The Grand, dining is a delightful journey through a variety of culinary experiences. With six diverse restaurants, guests can indulge in everything from gourmet cuisine to casual bites. The all-inclusive nature means that you can savor as many dishes as you desire without worrying about the bill. Highlights include a vibrant buffet, a pizzeria, and a snack bar that serves delicious options throughout the day.

Standout dishes include:
- Gourmet pizzas made fresh to order
- Exquisite seafood dishes at the specialty restaurant
- Flavorful international cuisine at the buffet

Located at Cancun - Chetumal KM 36.5, Riviera Maya, the resort is perfectly situated for exploring the vibrant culture and stunning natural beauty of the region. The nearby beaches are pristine, offering a perfect backdrop for sunbathing and water sports. Guests can also explore local attractions such as ancient Mayan ruins and eco-parks, providing a rich cultural experience.

The resort features six restaurants offering a variety of cuisines.

Guests can enjoy gourmet dining, casual bites, and room service.

Yes, Moon Palace The Grand is designed for families and offers various activities for children.

The resort features a water park and kids' clubs.

Guests can enjoy a variety of activities including swimming, spa treatments, and entertainment shows.

The resort also offers excursions to explore the local area.

What activities are available at the resort?

Experience the luxury and excitement that Moon Palace The Grand has to offer. From its stunning accommodations to its exceptional dining and activities, this resort promises an unforgettable getaway in the beautiful Riviera Maya.

Polished rooms & suites in an upmarket all-inclusive resort with a beach, pools, a spa & bowling.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNQcE43SFZBEAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSUNQcE43SFZBEAE

My experience at the Grand was absolutely wonderful, the staff is amazing. Antonio made the pool workouts extra fun, so we kept going back.
I had a manicure done at the spa with Guadeloupe and she was absolutely charming and her work was excellent.  Also had a pedicure done with Carolina and she was so gentle and her work was flawless.
Highly recommend this resort and all their treatments, very clean and professional.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUQzdmJmNHJBRRAB&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChdDSUhNMG9nS0VJQ0FnSUQzdmJmNHJBRRAB

This resort is a 3 star, not a 5 star.

The good:

-Lots to do
-Decent kids options
-Decent dining selection
-Nice location and beach

The not so good:

-Disrepair everywhere.  If they’d stop spending so much trying to woo new Diamond Elite members with the stupid back golf carts, they would have a bigger maintenance budget.  Things broken and shabby everywhere.  The attached pics are from just ONE hallway of ONE building.

-Poor service. Expect to wait quite a while, most times longer than reasonable, for many things such as room service.
-Mediocre food.  It’s okay but Denny’s is above this place to give you an idea.
-Running out of supplies. Out of straws, mint leaves, many food options, etc.  I get it happens but the resort wasn’t that busy and they didn’t seem to restock through the day.
-Poor maid service.  We weren’t restocked on many basics like hand towels - just left with none. Or, left with only two bath towels even though we have four people on the reservation. They also don’t restock the coffee, etc. You have to hound them for those things.

Overall, it’s a decent 3 star resort if you’re able to stomach the above negatives.  If you’ve been to nicer places you will definitely notice the many deficiencies.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQ3eU9DM1N3EAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSUQ3eU9DM1N3EAE

All I can say is—mind blown! This was our second time in Cancun, and Moon Palace Grand came highly recommended by a colleague. From the moment we walked into the spectacular lobby, we were warmly greeted by the incredible staff, setting the tone for an unforgettable stay.

One thing to note is that unlike other hotels we’ve stayed at in Cancun, Moon Palace Grand does not offer a complimentary shuttle bus—it’s an extra expense. However, once you arrive, that minor inconvenience is quickly forgotten. We were welcomed with a fabulous drink and provided with a tourist guide that helped us plan our activities. We opted for swimming with dolphins, and I loved the fact that the resort arranged everything, including a safe and comfortable bus ride with a large group. It was reassuring to have everything handled by the hotel.

Now, let’s talk about the food—oh my gosh! With around six different restaurants, including pizza, a buffet, and a snack bar, the dining options were endless and delicious. Even the food at the water park was top-notch. But the room service was a standout—my child loved being able to order hot wings or pancakes at 2 a.m. and have them delivered promptly. It made the experience even more special.

The rooms were spectacular, with a jacuzzi and breathtaking balcony views. The entertainment, especially the fire show, was the best we’ve seen. We were so impressed with Moon Palace Grand that we decided to visit their partner property in Jamaica and received an excellent discount for doing so. The insights and tips they provided us with were incredibly helpful.

I highly recommend Moon Palace Grand. Three standout features:

1.	The Rooms: Luxurious, with a jacuzzi and stunning balcony views.
2.	The Water Park: Perfect for family fun, and you don’t even need to leave the resort.
3.	The Food: All-inclusive, high-quality, and absolutely delicious.

**Endorsed by Lovely Is YOUR Story. Your outstanding service is our inspiration!**

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURucll6c1RBEAE&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChZDSUhNMG9nS0VJQ0FnSURucll6c1RBEAE

Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNIb3VMcy13RRAB&d=17924085&t=1

places/ChIJS-M_oXlDTo8RqH4VjGvJzHE/reviews/ChdDSUhNMG9nS0VJQ0FnSUNIb3VMcy13RRAB

This place is horrendous. I traveled all the way from Florida because my brother, a member, kept raving about how amazing it was. I spent over $3,000 on hotel and airfare, expecting a great experience. Upon arrival, the receptionist offered us an upgrade for over $200, promising a private dinner, early/late check-in and check-out, t-shirts, strawberries, and a drink.

However, when we got to the room at 2 PM, it reeked like a cheap $50 motel. To make matters worse, my brother and parents had rooms the same size as ours for less money. The so-called "upgrade" for $200 was simply not worth it. The “private dinner” is in a restaurant full of other people, something they conveniently failed to mention when pushing the upgrade.

I tried to get a refund and cancel the upgrade, but the receptionist and Rebeca from public relations were more interested in defending their decision than helping us. The worst part? The room's air conditioning wasn’t working, and the floors were so slippery that my son almost fell several times. This place cares more about squeezing an extra $200 out of you than earning a loyal customer. SAVE YOUR MONEY AND TIME—this place SUCKS!

Luxury Family-Friendly Moon Palace The Grand in Cancún, Mexico

Moon Palace The Grand - Cancun is a luxury all-inclusive resort located on Cancun's tranquil south shore, approximately a 12-minute drive from Cancun International Airport. The resort offers over 1,300 accommodations, each equipped with modern amenities such as whirlpool tubs, 24-hour room service, top-shelf drinks, free Wi-Fi, and CHI-branded amenities. The property features nine pools, including an adults-only pool, a state-of-the-art water park, a kids' club with bumper cars, a variety of dining options, and a full-service spa. Guests also have access to a 27-hole Jack Nicklaus Signature golf course.

Moon Palace The Grand - Cancun History Overview 

Nestled along the serene south shore of Cancun, Moon Palace The Grand - Cancun stands as a pinnacle of luxury in the Riviera Maya. Since opening its doors in 2017, this all-inclusive resort has captivated travelers seeking a blend of upscale comfort and engaging entertainment. Its location, a mere 12-minute drive from Cancun International Airport, offers guests the perfect gateway to Mexico's vibrant coastal paradise.

Moon Palace The Grand has continuously evolved, introducing world-class amenities and experiences that set it apart in Cancun's hospitality scene. Here's a closer look at key milestones in its history:

Moon Palace The Grand - Cancun opened its doors, offering luxury accommodations and top-tier amenities.

Introduction of the Playroom Kids Club featuring immersive arcade games and a captivating mirror maze, perfect for family travelers.

Expansion of the AWE Spa®, adding hydrotherapy pools and enhanced relaxation zones, elevating the wellness experience.

Launch of the Unique Day Club, an exclusive adults-only pool area featuring a live DJ and private cabanas for premium relaxation.

The resort embraced pet-friendly policies, welcoming guests to bring their furry companions along for an unforgettable getaway.

Experience and amenities that define the resort

Moon Palace The Grand's more than 1,000 luxurious suites feature indulgent touches such as double whirlpool tubs, expansive balconies with breathtaking views, and 24-hour room service that caters to every whim. Guests can enjoy a signature Jack Nicklaus Golf Course designed for both beginners and seasoned players, adding to the resort's allure for sports enthusiasts.

Families find endless entertainment with the FlowRider® Double Wave Simulator and a diverse range of dining options, including multiple upscale restaurants and casual eateries, ensuring a satisfying culinary journey for every palate. Meanwhile, the AWE Spa® provides a sanctuary of relaxation, complete with hydrotherapy pools and specialized treatments to rejuvenate the mind and body.

Whether traveling with family, friends, or pets, Moon Palace The Grand - Cancun delivers an exceptional all-inclusive experience that blends luxury, fun, and relaxation in one stunning destination.

Beach

Pool

Restaurant

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. Here, the shimmering turquoise waters of the Caribbean Sea blend harmoniously with soft, white sandy beaches, creating an idyllic backdrop for unforgettable experiences. With its modern design and sophisticated decor, every corner of this magnificent establishment invites you to explore further. Gourmet dining awaits in an array of exquisite restaurants, where world-class chefs craft culinary masterpieces from diverse global cuisines, offering an unparalleled gastronomic adventure for every palate.

Moon Palace The Grand - Cancun

Bowling

Moon Palace The Grand in Cancun is a luxurious all-inclusive resort featuring polished rooms and suites, stunning beaches, pools, a spa, and bowling. It offers gourmet dining and a variety of activities for an unforgettable vacation experience.

Beach Access

Spa Services

Bowling Alley

Moon Palace The Grand in Cancun is a luxurious all-inclusive resort featuring polished rooms and suites, stunning beaches, pools, a spa, and bowling, set against the beautiful backdrop of the Riviera Maya.

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. Here, the shimmering turquoise waters of the Caribbean Sea blend harmoniously with soft, white sandy beaches, creating an idyllic backdrop for unforgettable experiences. With gourmet dining, luxurious pools, and a lavish spa, this all-inclusive resort offers exceptional hospitality and endless amenities for relaxation and adventure.

The Moon Palace The Grand in Cancun stands as a beacon of luxury and indulgence, perfectly nestled along the stunning Riviera Maya. This all-inclusive resort features polished rooms and suites, stunning beaches, pools, a spa, and a vibrant nightlife, making it a must-visit destination for travelers seeking both relaxation and adventure.

Explore a variety of dining experiences at Moon Palace The Grand - Cancun, featuring international, Asian, French, Italian, Lebanese, Peruvian, Caribbean, and Mexican cuisines.

The Grand Buffet

Jade

Le Château

Tavola

Habibi

JC Steakhouse

Cusco

Caribeño

Casa Mia

La Cantina

Los Tacos

Snacks La Selva

Boulangerie

Dining Options at Moon Palace The Grand - Cancun

At Moon Palace The Grand - Cancun, immerse yourself in a spectacular culinary journey showcasing a diverse array of international flavors, all set within an upscale all-inclusive resort along the Riviera Maya.

Begin your dining experience with vibrant appetizers inspired by Mexican street food and Peruvian small plates, perfect for sharing and savoring the authentic tastes of the region.

Feast on an eclectic selection of main courses from around the globe, featuring exquisite French cuisine at Le Chateau, rich and aromatic Lebanese dishes at Habibi, and the tantalizing taste of sushi and Korean chicken at Jade. Italian classics are expertly crafted at Tavola and La Trattoria, while steakhouse lovers can indulge in premium cuts at The Grill. For authentic Mexican flavors, the Cielito Lindo and La Cantina restaurants offer traditional dishes and street food, and Los Tacos presents a variety of taco options that celebrate local favorites.

Conclude your meal with indulgent desserts that perfectly complement the variety of flavors from your dinner, rounding out your dining experience with sweetness and satisfaction.

Enjoy a curated selection of refreshing beverages and expertly crafted cocktails throughout the resort, making every sip an exquisite addition to your tropical getaway.

 - Enjoy unlimited access to premium dining venues featuring diverse global cuisines within one seamless all-inclusive experience.

 - Multiple dining options ensure that every family member, from kids to adults, finds something delicious to savor.

 - Savor late-night cravings or private meals delivered promptly to your room, including favorites like hot wings and pancakes.

Experience luxury at Moon Palace The Grand in Cancún! Indulge in stunning beaches, world-class amenities, and unforgettable adventures. Book now!

Moon Palace Cancun - 5★ Beachfront Luxury Resort

Cancún Municipality

A family-friendly water park featuring waterslides, a lazy river, and a wave pool.

Water Park

A state-of-the-art kids' club with bumper cars, neon mini-golf, arcade games, and a mirror maze.

Playroom Kids' Club

A full-service spa offering hydrotherapy pools, relaxation areas, sensation showers, a beauty salon, and massage treatments.

Awe Spa

A modern gym equipped with cardiovascular machines, weight machines, treadmills, and free weights.

Fitness Center

A 27-hole Jack Nicklaus Signature golf course available for guests.

Golf Course

Discover Moon Palace The Grand in Cancun, Mexico: Luxury, Fun, and Family-Friendly Activities Await You!

Nestled along the pristine shores of the Riviera Maya, Moon Palace The Grand in Cancun, Mexico, is a premier all-inclusive resort that perfectly blends luxury accommodations with an abundance of activities for travelers of all ages. This upscale resort is a paradise for families, couples, and digital nomads seeking a vibrant getaway filled with relaxation, entertainment, and exceptional dining. From polished rooms with stunning balcony views to an expansive water park and world-class spa, Moon Palace The Grand offers something unique for everyone.

Luxurious accommodations and breathtaking views

The resort’s rooms and suites are designed with comfort and elegance in mind, featuring spacious layouts, jacuzzis, and balconies that offer breathtaking views of the turquoise Caribbean Sea. Guests enjoy a serene atmosphere perfect for unwinding after a day of adventure or work. Whether you're lounging in your room or stepping onto your balcony to soak in the sunset, the accommodations provide a perfect blend of relaxation and luxury.

Moon Palace The Grand is more than just a place to stay; it’s a vibrant hub of activities, entertainment, and wellness designed to keep guests engaged and pampered throughout their visit. Here are some of the standout offerings available to guests at no extra cost:

 A vast 76,000-square-foot sanctuary offering hydrotherapy pools, tranquil relaxation zones, and a menu of rejuvenating treatments to soothe body and mind.

 A thrilling aquatic playground featuring exhilarating slides, a lazy river, a wave pool, and surf simulators for endless family fun.

 A state-of-the-art kids’ club with arcade games, a mirror maze, and a snack bar ensuring young guests have a blast in a safe, supervised environment.

 An indoor venue where guests can enjoy casual fun and friendly competition on modern bowling lanes.

 A fully equipped gymnasium featuring free weights, cardio machines, and group fitness classes to keep you active during your stay.

 A 27-hole Jack Nicklaus Signature golf course that offers a challenging and picturesque experience for golf enthusiasts.

Moon Palace The Grand features around six distinct restaurants, offering everything from gourmet pizza to international buffets and casual snack bars. The culinary variety ensures that guests can savor high-quality, delicious meals all day long. Outstanding room service is also available, with options like hot wings or pancakes delivered promptly, making late-night cravings easy to satisfy. This all-inclusive dining experience caters to food lovers and picky eaters alike, ensuring your taste buds are never bored.

Family-friendly experiences and attentive service

The resort is especially popular with families thanks to its safe, welcoming environment and a wide array of activities for kids and adults. The Playroom Kids Club keeps the little ones entertained, while numerous pools, a water park, and evening entertainment such as captivating fire shows enchant guests of all ages. Guests have praised the attentive, friendly staff who make the stay even more memorable, ensuring that service feels personalized and professional.

 The resort does not offer complimentary shuttle service, so arranging your transport in advance will save time and hassle.

 Golf lovers should not miss the chance to play on the stunning 27-hole Jack Nicklaus Signature course on site.

 Plan a day of fun with your family at the water park featuring slides and a lazy river—no need to leave the resort for aquatic excitement.

Quintana Roo

Experience the ultimate luxury at Moon Palace The Grand in Cancun. Enjoy world-class amenities, stunning beachfront, and exceptional service.

Moon Palace The Grand - Cancun | Luxury Resort in Riviera Maya

Discover fun-filled activities at Moon Palace Cancun, from water parks to kids' clubs. Book your unforgettable family vacation today!

Explore Cancun at Moon Palace The Grand | Top Family Resort

Book your stay at Moon Palace Cancun for exquisite dining, luxurious rooms, and top amenities in the heart of Riviera Maya. Reserve now!