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San Jose, CA

North America

United States

# The Row Hotel – A Unique Stay in San Jose, CA
The Row Hotel, located at 2404 Stevens Creek Blvd, San Jose, CA, offers a blend of modern amenities and a unique atmosphere. This restaurant and hotel hybrid is designed for travelers seeking convenience near popular destinations like Santana Row and Valley Fair. With a focus on digital check-in and a contemporary aesthetic, The Row aims to provide a comfortable stay, though it has received mixed reviews regarding its service and ambiance. Guests appreciate the clean rooms and proximity to local attractions, but some have noted issues with the virtual check-in process and overall vibe of the place.

## History
### The story of The Row Hotel
The Row Hotel was established with a vision to create a modern lodging experience that caters to the needs of today’s travelers. The founders aimed to combine convenience and comfort, providing a space that feels both welcoming and efficient. The hotel’s design reflects a contemporary aesthetic, appealing to both business and leisure travelers.

### Milestones and growth
- **Founding Year**: Established as a modern lodging option in San Jose.
- **Renovation**: Underwent significant renovations to enhance guest experience.
- **Digital Transition**: Implemented a virtual check-in system to streamline the arrival process.
- **Community Engagement**: Became a preferred choice for visitors to nearby attractions.

### Cultural and local influence
The Row Hotel has positioned itself as a key player in the San Jose hospitality scene. Its proximity to cultural hubs like Santana Row and Valley Fair allows it to attract a diverse clientele. The hotel has embraced local art and culture, showcasing pieces that resonate with the community, although some guests have described the artwork as mysterious or unsettling.

### Continuing the tradition
As The Row Hotel continues to evolve, it aims to maintain its commitment to providing a unique lodging experience. The management is focused on addressing guest feedback to improve services and amenities, ensuring that the hotel remains a relevant choice for travelers in San Jose.

## Community
### Community involvement
The Row Hotel actively engages with the local community, often collaborating with nearby businesses and attractions. This involvement helps create a sense of belonging for guests and fosters a supportive environment for local enterprises. The hotel also participates in community events, further solidifying its role as a community hub.

### Community notion about the place
Local perceptions of The Row Hotel are mixed. While some appreciate its modern approach and convenient location, others have expressed concerns about the eerie ambiance and lack of traditional hospitality. The hotel’s virtual check-in system has been a point of contention, with some guests feeling that it detracts from the personal touch typically associated with hotel stays.

### Events and gatherings
The Row Hotel hosts various events and gatherings, catering to both corporate clients and social functions. Its flexible spaces are designed to accommodate different types of events, from business meetings to family reunions. The hotel’s location near popular attractions makes it an ideal venue for those looking to combine leisure with business.

## Offerings
### What The Row Hotel offers
The Row Hotel provides a range of offerings designed to enhance the guest experience. From comfortable accommodations to modern amenities, the hotel aims to meet the needs of its diverse clientele. Guests can expect a blend of convenience and comfort, making it a suitable choice for both short and extended stays.

### Dining and food experience
While The Row Hotel does not feature a full-service restaurant, it offers a complimentary continental breakfast that includes yogurt, cereal, bagels, and toast. Guests have noted that the breakfast is adequate but not particularly remarkable. The hotel’s proximity to local dining options allows guests to explore the culinary scene of San Jose easily.

### Events and packages
The Row Hotel provides various packages that cater to different types of travelers. Whether for business or leisure, guests can find tailored offerings that include discounts for extended stays or special rates for local attractions. This flexibility makes it an appealing option for those looking to explore the San Jose area.

### Facilities and features
- **Digital check-in kiosks**
- **Complimentary breakfast**
- **Free parking**
- **Pet-friendly rooms**
- **Fitness center**
- **Smart TVs with streaming capabilities**
- **Laundry facilities**

## Pros and Cons
### Key insights from reviews
Reviews of The Row Hotel highlight a mix of positive and negative experiences. Guests appreciate the cleanliness and modern design but often express concerns about the virtual check-in process and overall service quality. The hotel’s location is frequently praised, as it is close to major attractions.

### Compliments and strengths
Many guests commend The Row Hotel for its clean and spacious rooms, comfortable beds, and modern amenities. The digital check-in process is seen as a convenient feature, particularly for those who prefer minimal interaction. Additionally, the hotel’s proximity to shopping and dining options is a significant advantage.

### Contrasts and notable mentions
Contrasting opinions arise regarding the hotel’s ambiance and service. Some guests describe the atmosphere as eerie or unwelcoming, attributing this to the lack of on-site staff and the virtual check-in system. Others have noted maintenance issues, such as worn furniture and cleanliness concerns in certain areas.

### Summary evaluation
Overall, The Row Hotel offers a unique lodging experience in San Jose, appealing to those who prioritize modern amenities and convenience. While it has its strengths, including cleanliness and location, potential guests should be aware of the mixed reviews regarding service and ambiance.

## Location & Nearby Attractions
The Row Hotel is situated in San Jose, CA, specifically at 2404 Stevens Creek Blvd. This location places it near vibrant neighborhoods and popular attractions. Guests can easily access Santana Row, known for its upscale shopping and dining, as well as Valley Fair Mall, which offers a variety of retail options. The hotel’s location is convenient for those visiting O'Connor Hospital or exploring the cultural offerings of San Jose. The surrounding area is characterized by a mix of commercial and residential spaces, providing a lively atmosphere for visitors.

## FAQs
**What amenities does The Row Hotel offer** The hotel offers free parking, a fitness center, and complimentary breakfast.
**Is The Row Hotel pet-friendly** Yes, The Row Hotel accommodates pets in designated rooms.
**How do I check in at The Row Hotel** Check-in is done through a digital kiosk at the hotel entrance.
**What is the breakfast like at The Row Hotel** The hotel provides a complimentary continental breakfast with basic options.
**Is there parking available at The Row Hotel** Yes, there is free parking available for guests.

## Visit The Row Hotel Today
The Row Hotel in San Jose, CA, offers a unique blend of modern amenities and a convenient location near popular attractions. With a focus on community involvement and a commitment to guest comfort, this hotel aims to provide a memorable stay. While reviews highlight both strengths and areas for improvement, The Row remains a viable option for travelers seeking a contemporary lodging experience in the heart of San Jose.

13dc78ae-1138-4581-8670-e240307b4924

The good: Room was clean, everything seemed to be in working order inside the room. Breakfast wasn't anything remarkable, but it was there. The bad: the touch locks are really confusing, they probably need to explain them a little better. You don't have a key, but a code. You have to put your palm in a specific spot for the thing to light up. Location could leave a little to be desired, while close to a nice area, the hotel felt a little uncomfortable given there is no one on the ground floor.

d13cb3ce-74f0-4986-96b2-38437ba03690

Our family member was taken to emergency at the nearby O'Connor Hospital and we booked an overnight stay online for the same night with Priceline. We arrived at the hotel 30 minutes later and discovered I had mistakenly booked the incorrect date. Because there is a virtual check-in we were unable to fix the issue. I called Priceline and they said they would refund me but needed to connect with the hotel. However since this is a virtual hotel (and I used the term "hotel" lightly because its really a superficially fancied up motel) they couldn't get ahold of anyone. Since we were exhausted and needed to sleep I went ahead a booked a separate reservation for that night with the understanding they would fix the mistake and refund me my money. No such luck. One month and 4 phone calls later, nada. As far as the hotel goes it is conveniently located by the hospital and Santana Row. They did a nice job of sprucing up an old motel as you can see in the pictures. However the location has an eerie feel to it as there is no human interaction and the artwork is a bit mysterious. The front desk has a kiosk with a person from Colombia, the bar is unmanned and the store has a scanner checkout. The rooms have no phones for customer service and even if they did, nobody would answer. The morning breakfast is a smorgasbord of bad cafeteria food. As they say, "Pretty on the outside, rotten on the inside."

64cf3535-669c-4964-bc4a-0c511dbd16ec

I was happy with my recent one night stay at The Row. I booked this to be close to Santana Row and the mall, and it was a good midpoint for us to access the rest of the South Bay. I originally booked my room through a travel portal so I didn't automatically get check-in instructions from the hotel. Be sure to call ahead of your check-in date and ensure your reservation is all set to go. Checking in and out was all done through a kiosk with a remote worker. It was an easy process but with only one kiosk, I could see it getting busy. Our queen room was spacious and clean. Modern interior with some aging, but nothing super distracting. The beds were comfortable, black out curtains were a must to avoid the lights on the major street, and there was a mini fridge provided. The bathroom was nice with the sink being outside so you can access it without needing to be inside. I always appreciate showers with sliding doors so I'm glad The Row retains this type of amenity. They also provide a complimentary continental breakfast with yogurt, cereal, bagels, toast, etc. Free parking is available in their covered private lot. Note that the lot isn't gated so don't leave any valuables behind while staying at the hotel.

8cea951c-9c12-487f-a11d-ad31adc3ddfc

Honestly, for the cost and dog friendly and ease of parking, check in and wifi, this was amazing. I didn't even know they had a gym. We stayed over the holiday for a wedding and it was everything we needed - big bed, clean and quiet room, mini fridge, big shower. Sure, yes, there are fancier hotels, and if you want to spend $650 a night, you should do that, but I was happy here and still quite close to everything. Also, nicest gal working the desk. Thank you for a great stay.

69bd96f3-1ba2-42e4-a7ef-cbec6f2eaf43

On booking websites this hotel shows threes stars, but that is way too generous. This is a two star maximum hotel. Another review called it creepy and it really is. One side of the hall is rooms and the other side has doors, but they're all marked "private". Weird. Also the room was in desperate need of a coat of paint. There were holes in the walls and wires coming out in corners, that weren't secured or covered. We had a huge wet spot on the carpet in front of the fridge, we found it later in the evening and didn't ask for a new room because it would have been a hassle for a one night stay. The virtual check in sucks, it's not welcoming at alI! The good: The location is great, we easily walked to valley fair and Santana row. We walked home late and felt safe the whole way. The lounge areas are clean with lots of seats, and better looking than the rooms. The coffee pods were good, but they don't provide any sugar in the room.

a881087c-6609-4476-adef-3e14fcf80d72

Ok - this is a Best Western so all those reviewers who are acting like this is a Hyatt ot Ritz Carlton need to adjust thier expectations- room was a normal size - bed comfortable, shower worked very well - parking easy, good location. Right off busy street so some noise. Hot breakfast is fine - not the best but far from worst. Biggest issue are the lack of local TV channels - smart TV with web access and freevee - fucking stupid. Pay for basic cable or direct TV or put up an Antenna.

bba78fbd-6f6d-418d-9cff-f3b90cf15356

This hotel has gotten a facelift and is extremely clean. I was surprised to be checked in by virtual staff; however, it was no different than being taken care of by in person staff. My only complaints would be the volume of the virtual check in, as the sound quality is low when others are being checked in by a person beside you. Secondly, the doors closing around you can be heard from down the hall. Lastly, the set up is a tad odd because the bathroom sink is located outside the bathroom area (where the shower & toilet are located). The bed is extremely bouncy, yet hard; so it's not too comfortable on the hips. They do offer breakfast from 7a-9a, I was not able to try, but maybe another time. The location is just 2-4 minutes away from shopping at Valley Fair & Santana Row. There is no assigned parking, it's all downstairs (under the hotel) which was fine. I like that they offer Netflix complimentary and the smartTVs allow you to connect to your prime/Disney+ accounts. Should I return to San Jose for another business trip, I'll be staying here again.

8b66a2b4-a30e-4950-b99e-3a36a42844fd

Don't stay here unless you got a good deal on the room (which unfortunately I did not). It is way too shabby to pay a premium. Good: Nice to not have to interact while checking in and all the codes worked seamlessly. Room was clean. I appreciate the hand soap. AC works fine. Ample parking but they do charge $13/night. Convenient location by the highway but not a neighborhood you would walk around in. Bad: Furniture in the rooms we had looked beat up and scratched. The cleaning crew must have done their best but the photos really do depict a false image. Walls are thin. Only found two outlets in the room (excluding the sink) and one wasn't working.

32cd44fd-cfeb-4210-ae33-129a73a87095

Some of these reviewers are forgetting that it's a best western not a five star resort like if you want that quality go over there. Everything was clean for the most part and check in was easy. I love the fact that they give out key codes instead of actual keys because it always losing those little cards and limiting plastic use as well. Docking some point off because: we found random tissues in the draw and we didn't know if that was used or not, some of these outlets weren't working, and our bathroom lock wasn't working either. Overall, I was satisfied with what I payed for.

7a198443-0397-4841-91a1-c097fe7f0a44

This place has a lot of potential to be really great but right now it's a full on Monet. 3.5 stars for me. I appreciated the very spacious suite and so much streaming tv channels. Breakfast was adequate. Starbucks coffee pods woohoo and even hot chocolate. Bed was comfy. But it did feel like I was staying at a haunted hotel lol. The hotel is digitized but not in a Hilton or Vegas chain type of way. In more like a - I feel like I'm in a scary movie way. The building needs touch up repairs amidst what seems like a renovation. My showerhead had a spa filter but the water was cold. The doors were sticky and sometimes didn't want to open with the passcode. I'd stay here again. But again. It's not the comfort or luxury or standard of a Hilton.

Discover The Row Hotel in San Jose, CA, a premier restaurant offering delicious cuisine in a vibrant setting. Book your unforgettable dining experience today.

The Row Hotel San Jose CA - Premier Dining Experience

San Jose

The Row Hotel

California

Explore the full menu at The Row Hotel in San Jose. Discover signature dishes, drinks & must-try items. Visit us at 2404 Stevens Creek Blvd.

The Row Hotel Menu – Food & Drinks in San Jose

Learn about The Row Hotel in San Jose, a premier dining spot offering delicious cuisine and a cozy atmosphere. Located at 2404 Stevens Creek Blvd, San Jose, CA.

About The Row Hotel, San Jose

Opening hours for The Row Hotel, San Jose. Find opening hours for The Row Hotel, San Jose on 2404 Stevens Creek Blvd.

The Row Hotel Menu Overview

Signature Dishes

Beverages and Pairings

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Experience the Menu at The Row Hotel

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