Home

Download

NO BAD **RECOMMENDATIONS**.

London, England

Red Room

Copenhagen, Denmark

Delphine

Amsterdam, Netherlands

Chez Nina Green Brasserie

The most popular restaurants in Nova Circle right now

TRENDING NOW

Guide to

During Winter

Prague 

in Finland

The Northern Lights

Winter Edition

Paris

Best bars

New York Cities

Explore curated travel guides filled with hidden gems and top recommendations to inspire your next adventure.

TRAVEL GUIDES

Discover standout moments and top picks from our vibrant community of travelers and explorers.

USER HIGHLIGHTS

Meet our most active and inspiring community members sharing unique recommendations and insights.

TOP USERS

On A Budget

5 Star Luxury Travel

You Must Visit

Eco-Friendly Hotels

Avoid Bali belly

How To:

That Are Worth The Trip

Dining Concepts

The World Is Slowing Down

Soft Travel

Stay updated with the latest travel tips, trends, and exciting updates from the Nova Circle community.

NEWS

Explore

Copenhagens Boutique Hotels

Discover

Tokyos best Ramen

Travel philosophy

The Rise of ‘Soft Travel’

Dublin Best Pubs

 Find fresh ideas and experiences to discover, from must-visit spots to unique activities.

MORE INSPIRATION

Connect with trusted partners who share our passion for unforgettable experiences and quality travel.

OUR SELECTED PARTNERS

Nova Circle is your single space for saving and sharing top recommendations around the world while getting inspired by likeminded people.

Nova Circle - No Bad Recommendations

As a valued Nova Circle member you can enjoy our exclusive partner discounts. Simply just sign in to claim the deals.

Partner Discounts

Enjoy exclusive travel partner discounts with Nova Circle.

Nova Circle Benefits - Travel Partner Discounts

Benefits

Hartford, CT

North America

United States

# Peter Pan Bus Lines – Reliable Bus Travel in Hartford, CT

Peter Pan Bus Lines, located at Union Station in Hartford, CT, is a prominent provider of bus transportation services in New England. Established with a vision to offer affordable and reliable travel options, Peter Pan has become a key player in the region's public transport landscape. The company specializes in intercity bus travel, connecting major cities like Boston and New York, and is known for its comfortable rides and convenient schedules. Despite facing challenges with customer service, many reviews highlight the comfort of the buses and the professionalism of the drivers. Peter Pan Bus Lines aims to provide a seamless travel experience for its passengers, making it a popular choice for both locals and visitors.

## History
### The story of Peter Pan Bus Lines
Peter Pan Bus Lines was founded with the mission to provide safe, reliable, and affordable transportation options for travelers in New England. The company has grown significantly since its inception, adapting to the evolving needs of its customers while maintaining a commitment to quality service.

### Milestones and growth
- Established in the early 1930s, Peter Pan Bus Lines began as a small operation.
- Expanded its routes throughout New England, connecting major cities and towns.
- Introduced modern amenities in buses to enhance passenger comfort.
- Became the largest privately owned bus company in the region.
- Developed an online reservation system to streamline ticket purchasing.

### Cultural and local influence
Peter Pan Bus Lines has played a significant role in the transportation landscape of New England. By providing affordable travel options, the company has made it easier for residents and tourists to explore the region. Its presence has also contributed to local economies by facilitating tourism and commerce.

### Continuing the tradition
Today, Peter Pan Bus Lines continues to uphold its founding vision by focusing on customer satisfaction and safety. The company regularly updates its fleet and services to meet modern travel demands, ensuring that it remains a trusted choice for bus travel in New England.

## Community
### Community involvement
Peter Pan Bus Lines actively engages with the communities it serves. The company often participates in local events and supports initiatives that promote public transportation awareness. By collaborating with local organizations, Peter Pan aims to enhance the travel experience for its customers and foster a sense of community.

### Community notion about the place
The community perception of Peter Pan Bus Lines is mixed. While many appreciate the convenience and affordability of the service, there are concerns regarding customer service and reliability. Some passengers have reported issues with delays and communication, which can impact overall satisfaction.

### Events and gatherings
Peter Pan Bus Lines often sponsors or participates in community events, such as transportation fairs and local festivals. These gatherings provide an opportunity for the company to connect with residents, share information about their services, and gather feedback to improve their offerings.

## Offerings
### What Peter Pan Bus Lines offers
Peter Pan Bus Lines provides a range of services designed to meet the needs of travelers. From intercity bus routes to charter services, the company aims to deliver a comprehensive travel experience. Passengers can expect comfortable seating, onboard amenities, and a commitment to safety.

### Dining and food experience
While Peter Pan Bus Lines primarily focuses on transportation, passengers can enjoy snacks and beverages during their journey. The company encourages travelers to bring their own food, making it easy to stay refreshed during longer trips. However, there are no formal dining options available on board.

### Events and packages
Peter Pan Bus Lines offers various travel packages for special events, such as concerts, sporting events, and festivals. These packages often include round-trip transportation and may feature discounted rates for group bookings, making it an attractive option for event-goers.

### Facilities and features
- Comfortable seating with ample legroom
- Onboard restrooms
- Free Wi-Fi on select routes
- Power outlets for electronic devices
- Luggage storage options

## Pros and Cons
### Key insights from reviews
Reviews of Peter Pan Bus Lines reveal a range of experiences. While some passengers praise the comfort and affordability, others express frustration with customer service and reliability. The feedback highlights the need for improvements in communication and operational efficiency.

### Compliments and strengths
Many travelers commend the comfortable seating and well-maintained buses. The affordability of tickets compared to other modes of transportation, such as trains or rideshares, is also frequently mentioned as a significant advantage. Additionally, the professionalism of drivers is often highlighted positively.

### Contrasts and notable mentions
Conversely, several reviews point out issues with customer service, particularly regarding responsiveness and communication. Passengers have reported difficulties in reaching support for lost items or travel inquiries. Delays and missed connections have also been a common concern among travelers.

### Summary evaluation
Overall, Peter Pan Bus Lines offers a reliable transportation option for those traveling within New England. While the company has strengths in comfort and affordability, addressing customer service issues will be crucial for enhancing the overall passenger experience.

## Location & Nearby Attractions
Peter Pan Bus Lines is conveniently located at Union Station, 1 Union Place, Hartford, CT 06103. This central location provides easy access to various attractions in Hartford, including the Connecticut Science Center, Bushnell Park, and the Mark Twain House. The station is well-connected to local public transportation, making it an ideal starting point for exploring the city and beyond.

## FAQs
**What routes does Peter Pan Bus Lines operate** Peter Pan Bus Lines operates routes throughout New England, connecting major cities like Boston, New York, and Providence.

**How can I purchase tickets** Tickets can be purchased online through the Peter Pan Bus Lines website or at the station.

**Is there Wi-Fi on the buses** Yes, select routes offer free Wi-Fi for passengers.

**What should I do if I lose something on the bus** Contact customer service via email for assistance with lost items.

**Are there any age restrictions for traveling** No, passengers of all ages can travel on Peter Pan buses.

## Visit Peter Pan Bus Lines Today
Experience the convenience and comfort of Peter Pan Bus Lines for your next journey in New England. With a rich history, a commitment to community, and a focus on customer satisfaction, Peter Pan offers an excellent travel option for both locals and visitors. Enjoy affordable fares, comfortable rides, and the opportunity to explore the beautiful region of New England. Whether you're heading to Boston or planning a day trip, Peter Pan Bus Lines is ready to serve you.

96fcea50-47dc-4203-b271-c897290cda3c

Peter Pan Bus Lines, CT Transit Express Lost and Found customer service is the absolute worst...if I could give "0" stars I would. On Monday I left my phone on the 918 Hartford to Willimantic bus. I called and left a message because you can't talk to a human...especially at a company such as PP Bus Lines because they know they have horrible customer service and are tired of people bitching at them. 6 phone calls and three emails later over the course of the last 5 days and they don't even have the decency to return and or acknowledge I've called or emailed. Not surprised at all they have a 1.9 out of 10 score and I hope my review brings it down to 1.8. CT Transit should consider finding another company that maybe would treat there riders better.

18198351-c311-434f-821e-36d8ffcda3c3

It's frustrating not receiving boarding passes via email especially after setting up a account and app to make matters worse when I reach out to customer service which is email only they respond back with we have sent boarding passes to email when they have not good the drivers tablet worked and was able to pull up my passes Not sure if the driver was to blame but we had a near miss with a tractor trailer but the driver definitly seemed to have a extra sense and preemptively took swift action and narrowly avoided a horrible collision the bus we were on seemed like it needed some mechanical attention but aside from these gripes Peter Pan has been alright I imagine the profit margins are slim in this industry and they always are cheaper then trains no matter how you slice it between NYC and Worcester or Boston I guess I just like trains more and am willing to pay the difference going forward

2bdd8a30-6f36-4cc4-bb84-9282cf12d7bc

Can I give ZERO stars? This has to be the worst company on the planet. My kids just stood outside in the rain for a bus that was supposed to arrive at 6:55 am and by nearly 8 am, it wasn't there yet. They had bought tix to Boston and needed to make another connection. They can't go now. $160! And their first time trying to do this. No working phone numbers to get help. There were 10 kids all standing there waiting for the bus - TEN! Someone said the app showed that the bus had already departed - it had not even shown up. Unbelievable, horrible.

af253b10-9936-4324-806a-862902032a60

Took a day trip to Narragansett on the Peter Pan bus. The ride was comfortable and the equipment well maintained. The driver was excellent and it was fun not to have to drive!

61c6042f-0bbf-4513-afcc-dd851c9ca808

I learned early on that there was no direct commercial flights from Hartford (BDL) to Boston (BOS). Time to check other options. The most feasible way to get from Hartford, CT to downtown Boston, MA was sitting on a private charter bus. I also checked Amtrak but they don't have a direct schedule between the two cities. And so, I initially found and booked FlixBus, but they cancelled my ticket 2 weeks before my arrival. I found Peter Pan Bus lines, which claimed to be the largest private charter bus in the New England area. Thought that was pretty cool and way more reliable than FlixBus. With that said, I was glad they had the same itinerary and provided a direct route to Boston without any stops. And of course, the price was pretty nice at $29, comparative to getting an Uber or Lyft. This is where these private bus companies shine over Uber and Lyft. Upon arrival that morning, I found the bus depot that was in the back of the Hartford Union Amtrak station. Thankfully my Uber drove past the area so I knew where to go instead of trying to find it. Only issue that we had was the fact that the initial bus we boarded had no functioning central air conditioning. So we sat in that warm hid thing for about 10 minutes before we switched buses, which made it way more comfortable the second time around. I had my electronic ticket out for the bus driver, Whom had a scanner and just scanned my phone and it was easy. Too easy in fact. The overall experience here at the Peter Pan Bus lines was pretty good and typical. They provided me with the basic ticket in which is what I paid for, physically transporting me from Hartford, CT to downtown Boston, MA. The trip took about 2 hours from departure to arrival. The driver was friendly as I boarded and exited the private charter bus. The seats were plush and definitely like a small private plane, with two seats per row. All rows came with an electric outlet, so you can charge your devices while riding the bus. I took full advantage of that and it was a good amenity to have on board. During my ride over, we took the main interstates and main thoroughfare straight into downtown Boston, arriving at the South station precisely on schedule. I chose the 9:30am departure and it arrived at 11:30am. The seats were pretty comfortable and had a good time just decompressing on what transpired over the last few days of getting up at 4am and putting out 26.2 miles over the course of 5 days in 5 different states. Now it was time to just chill out and enjoy the rest of my trip in Boston on a chill Saturday morning in May 2022. Other than the no air conditioning on the first bus, everything was smooth on this trip. This Peter Pan Bus line ran from Hartford, CT to Boston MA. It's base in CT was the union station terminal and in Boston, the south station. They have an online reservation system, so you would need to book your travel ahead of time before departure. That means they accept major credit cards only. Although I'm not sure whether or not they have a ticket booth inside the building of Union Station Hartford, but possibly you can buy it with cash if you are in Hartford and need a coach bus to get you where you want to go out of Hartford, CT. I'm not sure if they have overnight parking or any parking here, because it's a bus terminal. I'm sure they have something here, like a park and ride facility nearby, so it makes sense to have parking for people who make trips in and out of Hartford and don't want to commute that far each way. For those of you that use public transportation, Hartford has its own local bus system to get you to union station and Amtrak station is located here as well. No matter how you travel in New England, consider the Peter Pan bus lines for your travel. It'll Save money on everything and you can sleep on the bus. I did that and it was nice. 5.0 stars for the overall experience, even with the switch of the buses. Everything was on time. Prices was good too. Support local! A

6256f1d7-7b07-40b8-a4d0-43ee2cfd2f56

DO NOT USE PETER PAN! My bus never came. (I was definitely in the correct spot, I've taken a Peter Pan bus there before.) I was left waiting in the cold for hours until a friend could pick me up. I have requested support on the website and through email multiple times. They acknowledged once and have not replied since. There goes about $40 down the drain, not to mention all the discomfort and stress.

a6804895-d189-4938-bdf1-703c0115546e

I gave this company a solid five stars because they have a General Manager who is a great listener. I had a problem and he apologized. He did not use excuses or pass the buck Mr. Don Soja is authentic,gennuine and helpful.

d8da872a-f308-4905-9464-c16e11a83f74

Hartford, CT PP 11:15am. No One Was at the counters, hardly any customers in the waiting area at.all. The Peter Pan agent was sitting on the counter while he waited for the counter agent to get there because the counter agent was late. I watched some poor old woman walk around go 6 agents here asking for help to get somewhere. Everyone was like "I don't know", "not what this window is for". She came to him and he was like "Manchester, VT?". In frustration she just turned and walked away confused. He did nothing just sat.there on his butt. I went over and talked to him and said she really needs attention to which he said "I asked her if she meant Manchester, VT and she just walked away". Manchester, CT is 10 miles away. I stopped her and asked exactly where she was.trying to go. She was trying to get to the Manchester CT mall movies 10 miles away. In 60 seconds I found out where she wanted to go, local bus info, and told her times and where the bus station is. Not ONE of these people could have pulled out a phone and helped her out? Afterward I found him and I said - not yelled - to him "just a little customer service FYI she really needed help and all of you have cell phones and you did nothing for her, you could have looked that up". And he started arguing with me saying "I help people all the time and I asked her where blah blah blah " and then he just walked away while I was talking. He didn't want to listen - just kept walking. Absolutely not excuse.

d3d5c826-a958-4fa7-ae4f-e9bcd33d567b

The bus ride was for a trip to Boston for a harbor cruise. The ride was ok. Pretty cramped. Driver and tour guide were nice. However when the bus driver was helping people off at the harbor he got distracted for about three minutes and without his cognition a younger-middle aged lady fell off the bus on her neck into the street. We had an ambulance come and her next was seriously injured. The harbor cruise ticket said not responsible for negligence or bodily injury. Not responsible for negligence? Really? Shame on you Bob/Robert from Peter Pan bus lines in Glastonbury, CT! Tour guide was also named Bob and trip organizer was Nancy LaPerla from Adult Ed in Glast. I think they're husb & wife? Boat guide's name was Brendan - I think (he practically inhaled his microphone to speak.)

5161efa8-b04c-4ac1-9c77-ad856561dacf

The bus was 25 minutes late to pick us up. The entire ride from Washington DC to Baltimore, the entire bus was shaking and making extremely loud knocking noises. The driver was cutting people off and getting honked at left and right, and she did not even acknowledge the bus shaking and knocking. I felt genuinely unsafe on this trip. When we pulled into Baltimore, one of the back tires blew out. And the driver attempted to keep going and had to be chased down by the workers. If this happened on the highway who knows what would have happened. And while we were being offloaded in Baltimore, a passenger was trying to take a picture of the blown tire, and got SCREAMED at by the workers. If they're so concerned about that then they should take better care of their buses. Spend the couple extra bucks and get a decent, SAFE ride

Discover Peter Pan Bus Lines at Union Station in Hartford, CT. Convenient, reliable bus travel hub with easy access to explore New England. Book your trip today.

Peter Pan Bus Lines at Union Station in Hartford, CT

Hartford

Peter Pan Bus Lines

Connecticut

Discover seamless travel with Peter Pan Bus Lines at Hartford's Union Station. Book your trip today and explore Connecticut with ease!

Experience Peter Pan Bus Lines at Hartford's Union Station - Convenient Travel Hub

Learn about Peter Pan Bus Lines at Hartford's Union Station. Reliable, affordable bus services connecting Hartford to major cities. Plan your journey now!

About Peter Pan Bus Lines at Hartford's Union Station - Your Trusted Travel Partner

Opening hours for Peter Pan Bus Lines at Hartford's Union Station. Find opening hours for Peter Pan Bus Lines, Hartford on 1 Union Place.

Peter Pan Bus Lines Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Peter Pan Bus Lines

Ajamo

LU LU'S ICE CREAM CAFE

Poké Sushi