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Wilmington, DE

North America

United States

# Overview
Enterprise Rent-A-Car is a prominent car rental service located at 100 S French St, Unit 115a, Wilmington, DE. This branch is situated conveniently within the Wilmington Train Station, making it an ideal choice for travelers needing reliable transportation. Known for its competitive rates and customer service, Enterprise has built a reputation over the years, particularly among business travelers and locals alike. The Wilmington location aims to provide a seamless rental experience, ensuring customers can quickly get on the road.

## History
Enterprise Rent-A-Car was founded in 1957 by Jack Taylor in St. Louis, Missouri. The company has grown significantly, becoming one of the largest car rental services in the world. Over the years, Enterprise has focused on customer service and community involvement, leading to its expansion into various markets, including Wilmington. The Wilmington branch has evolved to meet local demands, adapting its services to cater to both leisure and business travelers. The tradition of excellent customer service continues to be a hallmark of the Enterprise brand, with a commitment to providing dependable transportation solutions.

## Community
Enterprise Rent-A-Car in Wilmington actively engages with the local community. The branch often partners with local businesses and organizations to promote sustainable transportation solutions. Events such as community clean-up days and local sponsorships help foster a sense of community involvement. The voices of customers are valued, with feedback being taken seriously to improve services. Customers are encouraged to connect with the branch through social media and local events, enhancing the relationship between Enterprise and the Wilmington community.

## Offerings
At the Wilmington location, Enterprise Rent-A-Car offers a wide range of vehicles, including economy cars, SUVs, and vans, catering to various customer needs. The branch provides flexible rental options, including daily, weekly, and monthly rentals. Customers can also benefit from special packages for long-term rentals or corporate accounts. The facility is equipped with a convenient return process, including an after-hours key drop-off located inside the train station. Customization options allow customers to select vehicles that best suit their travel requirements.

## Pros and Cons
The Wilmington branch of Enterprise Rent-A-Car has garnered mixed reviews. Strengths include:
- Efficient service and quick turnaround times.
- Friendly and professional staff, particularly noted in customer reviews.
- Convenient location within the train station.

However, weaknesses have been reported, including:
- Inconsistent customer experiences, with some reviews highlighting poor service during peak times.
- Instances of overcharging and miscommunication regarding reservations.
- Some customers have reported dissatisfaction with the handling of complaints.
Overall, while many customers praise the service, experiences can vary significantly.

## Location & Nearby
Wilmington, DE, is a vibrant city known for its rich history and cultural diversity. The Enterprise Rent-A-Car branch is located in the heart of Wilmington, making it easily accessible for both locals and visitors. The surrounding area features various dining and shopping options, as well as attractions like the Delaware Art Museum and the Riverwalk. The train station's location provides excellent connectivity for travelers heading to nearby cities, enhancing the convenience of renting a car from this branch.

## Visit Enterprise Rent-A-Car Today
If you're in need of a reliable car rental in Wilmington, DE, look no further than Enterprise Rent-A-Car. With a commitment to customer satisfaction and a wide range of vehicle offerings, this branch is well-equipped to meet your transportation needs. Whether you're traveling for business or leisure, the Wilmington location aims to provide a seamless rental experience. Check out their services today and experience the difference in customer care and convenience.

ef528d03-2343-4105-b777-220a6a781e16

Much like a previous reviewer, we have an older vehicle we don't trust taking out of town for short- and long-distance trips. We have used Enterprise for years based on competitive rates wherever we have lived so this was our first choice when we moved to Wilmington. I cannot praise this location enough. Sean, the branch manager, sets the tone for how the employees treat customers, and he sets the bar high. Everyone is professional, personable, friendly, polite, and most of all efficient. We have never encountered bad surprises like we have at competitors (car unavailable, car type reserved unavailable, long waits, lost reservations) and are in and out in minutes. We have been so satisfied with the consistent and dependable service here we have no interest in trying anyone else. Highly recommended. Tip: if you return your car after hours, the key drop box is located inside the train station and therefore only accessible until midnight. Be sure to get there before closing or don't bother until the next morning.

ae1848bc-39d9-4b19-97c0-6cf10cde3e39

So I guess that was a professional way to say we're done - no resolution smh. the Dover de location was phenomenal - now I live too far from there.

eac9e233-d5d8-445a-950f-dc38c2b46310

I'm a business traveler and have been a customer of Enterprise for over 10 years. However, my experience at this location on Nov 3, 2022 was the worst I've ever had with ANY car rental companies. I feel compelled to write my first review here. Stay away! The experience was simply appalling. The branch manager was nowhere to be found from 1pm to 2:30pm, leaving three customers waiting and one turned away (who returned to the office to change his rental car, unsuccessfully). She showed up at 2:30pm only after one of us was able to get hold of her through a National customer service representative (as funny as it sounds) around 1:45pm and told her on the phone there are three customers waiting in the office with reservations. When I asked why there was nobody working on a Thursday afternoon, the branch manager (Tremaine) started telling us about policy activities earlier during the day that caused the station to temporarily close -- But it was all cleared up around 1pm as we customers were able to enter the station (and all other rental companies were operating normally). Then she said she had to go to another location to contact customers by phone -- But none of us got any phone calls and I had to show her my call log to prove it. Then she started telling me my profile in the system must have the wrong phone number -- Honestly? In the end, she started making her own rules about who could get cars or not and claiming there is no car available for me, despite having an active reservation. She was unprofessional and rude, and showed no care for customers during the entire process. Eventually I had to book another reservation with Avis next door and continued my travel through Wilmington. I will continue to use Enterprise. But at this location, stay away!

af0290af-cd58-4c8e-b133-c625c6ab0bae

My experience of this location on July 17th 2021 was indeed less than satisfactory, it was deplorable and not in keeping with the company's Mission, given how big the company is I expected more but was tremendously letdown, the manager at this location was rude and dismissive, the branch manager sets her own rules on who gets cars or not, wasted money going back and forth to the location, would not recommend. My rental experience was absolutely horrific. Knowing that I'll need a big vihical for my friends and family on my summer vacation, I reserved a full size SUV. The day prior to my reservation I called the location, spoke to the front desk to confirm my reservation, he said it'll be ready, upon arriving, the manager (I believe her name is Tremaine) was at the desk, gave her my licence and CC, she said they have a Nissan Armda, she charged my card plus $400 for security, she gets up to the back room, comes back, to my disbelieve she tells me there's no SUV's (I checked at their lot there was a full size SUV sitting there,) and starts claiming that I didn't confirm my reservation. She starts lying to me that she never charged my card, when I showed her on Chase app that she actually did charge me, she said "for all I know, you could have been at a different car rental today that charged you". What a hypocrite. She offered a Nissan Centre instead (small vihical), but she wanted to up charge me, more then double, claiming, since it's a different category she can't link it to my original reservation, what a lie!!!! We agreed to give her a few more days to get me a full size SUV, meanwhile I'll take a small car, I made a reservation on a Nissan centre for 3 days. Came back after 3 days, guess what, same Sh*tty company just a different day, they offered a 4 passenger instead of a full size SUV for a higher price then my original reservation. Yes, they charged me more then the original price. Company policy: "we screw you and you have to pay for our mess up"!!! If you're looking for a car rantal that lies, doesn't care for their customers, then this is your place to go. I would not recommend this place to anyone. They are very deceptive with their pricing and availability. They do not treat customers well, stay away!

28926b87-943a-4f10-8b5a-2a931cc0c5eb

I was overcharged because the manager lied & said I dropped the keys in the overnight box when I, in fact, handed the keys to her and was told she could not give me a receipt right then because she had to check the car in. She said she would email the receipt but did not. The only reason I was refunded for the 2 extra days is because they were closed Saturday and Sunday and I returned the keys to THE MANAGER Friday at 5:45pm. If this had happened during the week I would have been charged the 2 extra days. Also, it took numerous calls and several hours of my time to finally get a caring associate that explained why my $108, one day rental turned into over a $500 charge! He credited back immediately. This efficient associate was in Mexico so try to reach an associate there (although you probably can't request that) if you need a resolution to an overcharge!

6fa62700-640e-4d62-8808-00b1a63af94b

I've been coming to this location for over a year. They are awesome. Kevin, Andrew, the whole crew are amazing. They get me what I need every single time. Customer service is on point. I can call them at any time and they completely take care of me.

ad295ac2-3ccd-4994-b0c6-ba35d5d15ab1

I have always been a huge fan of Enterprise and one again they did an outstanding job. I reserved the car yesterday online and when I got to the train station Mike helped me. He was very friendly and helpful. Answered all of questions and took me to the car did a good walk around and I was off. The car itself was cleaned and filed up. I will definitely continue to rent through Enterprise.

3e6dff42-eed8-4d2b-8ad6-2d9a8138adfc

Occasionally I have to rent a mini-van for long trips b/c my own van is old & it's OK for riding around town but I don't trust it on long trips. I started using this location (after an unpleasant experience with another company) & glad I found it. The manager Sean is very helpful & all the employees are polite & get you in & out quickly.

87a98252-e006-4dc1-a273-9110b127d23f

We returned our rental to this location after our trip from Philadelphia. The manager helped us unload our luggage and made it an easy transaction. Thank you.

69aecbbf-2551-48b5-b7ba-e76bd42d1e4e

I normally do not leave reviews for almost anything, however, I felt the need to leave one for Enterprise Rent-A-Car located in the Wilmington Train Station due to the diligent and immaculate customer service I received. I originally had rented a car through Enterprise for only three days, however, due to last minute circumstances on a daily basis, I kept having to extend the days. Each time I called the office, I spoke to Mike. Mike was very polite, professional, and patient with me. I also spoke to Marie who was just as polite, professional and patient. Along with great customer service, I like that the location is conveniently located within the Amtrak Train Station. This is useful for people who have to travel via train often, like myself.

Discover Wilmington, DE's top dining with Enterprise Rent-A-Car at 100 S French St. Easy access to local flavors and comfort—reserve your ride today for a seamless trip.

Enterprise Rent-A-Car Wilmington DE | Convenient Rental Location

Wilmington

Enterprise Rent-A-Car

Delaware

Experience top-notch service at Wilmington's Enterprise Rent-A-Car on S French St. Convenient, reliable, with friendly staff. Book your car today!

Wilmington Enterprise Rent-A-Car | Downtown Location & Car Rentals

Rent from Wilmington's trusted Enterprise on S French St, near Wilmington Train Station, offering reliable service, great vehicles, and unbeatable prices.

Trusted Wilmington Car Rentals | Enterprise Near Downtown & Station

Discover special offers at Wilmington's Enterprise Rent-A-Car, conveniently located near downtown and Wilmington Train Station. Reserve your vehicle today!

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Milk and Honey Cafe

Merchant Bar

Crown Halal Chicken & Pizza