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Bridgeport, CT

North America

United States

# Overview
Enterprise Rent-A-Car, located at 114 Commerce Dr, Bridgeport, CT, is a well-known car rental service. This establishment offers a variety of vehicles for rent, catering to both personal and business needs. Customers often seek reliable transportation solutions, and Enterprise aims to provide just that. However, reviews indicate a mix of experiences, with some praising the helpful staff while others express frustration over policies and service quality.

## History
Enterprise Rent-A-Car was founded in 1957 in St. Louis, Missouri. Over the years, it has grown into one of the largest car rental companies in the world, known for its customer service and extensive fleet. The company has evolved from a small operation to a global leader in the car rental industry, emphasizing convenience and customer satisfaction. Its tradition of providing quality service has influenced many other rental companies, setting standards in the industry.

## Community
Enterprise Rent-A-Car in Bridgeport engages with the local community through partnerships with various organizations and events. They often participate in local initiatives aimed at promoting sustainable transportation solutions. The company encourages feedback from customers, which helps them improve their services. They also support community events, fostering a connection with local residents and businesses.

## Offerings
At Enterprise Rent-A-Car, customers can expect a range of offerings, including:
- A diverse fleet of vehicles, from compact cars to SUVs.
- Flexible rental options for short-term and long-term needs.
- Additional services such as insurance coverage and roadside assistance.
- Customization options for specific vehicle needs.
- Packages for corporate clients and special events.

## Pros and Cons
Reviews of Enterprise Rent-A-Car reveal several strengths and weaknesses:
- **Strengths:** Helpful staff, quick rental process, and a wide selection of vehicles.
- **Weaknesses:** Issues with billing transparency, strict rental policies, and inconsistent customer service experiences.
- **Summary:** While many customers appreciate the service, others report frustrations that could deter future rentals.

## Location & Nearby
Located in Bridgeport, CT, Enterprise Rent-A-Car is situated in a bustling area with easy access to major highways. The neighborhood is known for its diverse community and proximity to various attractions, including parks and shopping centers. This makes it a convenient choice for both locals and visitors needing transportation.

## Visit Enterprise Rent-A-Car Today
If you're in need of a reliable car rental service in Bridgeport, CT, consider visiting Enterprise Rent-A-Car. With a variety of vehicles and a commitment to customer service, they aim to meet your transportation needs. Despite mixed reviews, many customers have had positive experiences. Explore their offerings and see how they can assist you today!

ef00ab57-1eab-4b33-b5cc-4d740a9a8126

Did not rent a car, friends were kind enough to take me were i had to my destination. Otherwise the employees were extremely helpful as far as questions i had .

7cb335ff-07fb-4f7a-8d3d-ed5fb2ebce5e

This is my second time using the service of a car rental service in the past two weeks and I am surprised to say how amazing the service was at Enterprise. I called before visiting the office to ensure they had my reservation and the young lady-Sharice (sp?) who took care of me went above and beyond to make sure I was all set. She explained everything I needed to do to ensure the insurance company took care of all costs. The intake process went smoothly and I was in and out rather quickly. All of this happened while having to deal with inclement weather which was occurring and even still they served with a smile!

5e9cd068-f11b-4da1-9550-e74906332550

Reserved a car on Costco travel which I've done several times at different locations around Fairfield. We needed a car as ours would be in the shop a few days. My husband dropped our car off to be fixed at the shop and took an Uber to enterprise to pick up the car. They refused to let him rent it as it is their requirement to have a gas or electric bill with you with your name on it to rent. I have never heard of this policy nor had any rental place asked us for this before. I They wouldn't accept our insurance card, pay stub, several forms of ID, JUST a gas or electric bill. Needless to say I will never return. 10/2/19 I have since emailed, as they have requested, with all the additional information and have yet to receive any response. Would love to know if their treatment was racially motivated as I've spoken to several others who have used this location and although they have also complained about their poor service they have never been asked for a utility bill.

3032aa72-4678-445b-b204-a0ac46df6724

I was told to give them information on my issues and I get a message saying it was kicked off or sent to there spam.so no delivery.. I tried 3 times I guess they don't want to really help me and my situation..

753dc258-5e40-40a0-b2f0-2f30ec1b5065

Terrible. No online payment option and they give you a hard time if you want to use a debit card. Their "corporate policy" is that they have to use an antiquated physical swipe on your credit. There is no amount of valid identification that can resolve this. No online payment, no mobile payment, no way to put a card on file... IN 2013!!! Really unbelievable. It's a disgrace that they treat their customers with LONG rental histories no better than a common thief! This is no way to maintain a business relationship. They are basically a burn and churn shop that doesn't care about existing customers. The "management" there is next to non-existent and seems to care nothing about customer satisfaction. Needless to say, I won't be using them again.

2049aef9-8830-4d84-a32e-07a533e7e759

My car broke down 80 miles from home. Had to leave my car at auto repair shop overnight. Called to rent a car to get me home from Enterprise who was about 9 miles from shop. Called at 2:00 and they told me they couldn't pick me up until 4:30?! I had to take a cab that cost me $30. Got the car rather quickly and was on my way. When I was going to return the car the next day I proactively called in advance to make sure someone would be there to drive me back to the shop to get my car at 3:00 because I was on a schedule. They assured me they would but when I arrive at 3:00 they had me wait another 45 min while the driver took another customer to their destination. I spoke to salesperson about it and no compensation was offered. Not cool Enterprise. You need to hire more people.

74b321bb-c819-47a4-a188-9e00315d5775

My rental smelt really bad when I first got it. I left the windows down for the first day. About three days later the tire pressure was low I had to take it back to enterprise to get some air. This happened 2x. Every time I turned the AC the car also smelt pretty bad. I tried calling a couple of times about the problems I was having but was not able to reach anyone. The day I brought my rental back I needed a ride to pick up my car at the shop. I called the day before and left a message no one called me back the following day. The day I needed a ride I called and finally spoke to someone after the third time. They did provide a ride to the auto body shop to pick up my car.

9f79db07-c47b-4e7d-a6e6-15860540dbda

these people are not serious and lack work ethic. the total per day cost supposed to be $ 45/days as the enterprise employee told us, while the final bill was $ 89/day. the manager is rude and impolite who won't accept the fact that his team made an error and refuses to fix it. these people are not privy to any type of manager, and cannot problem solve to save their life.IGNORANT AND LOUDMOUTHED INTERESTED ONLY IN WHAT THEIR COMPUTER SHOW while the customer gets stuck paying their wrong bill. they make claims about calling back with update and have never received a callback, nor a voicemail. in fact when they let the phone ring to voicemail, but when i called from a different number they immediately picked up within 5 ring

b9447ad9-67ff-4ae7-a67f-562abce25b40

The staff was so helpful! The car had pet hair and dirt in it. I couldn't wait to return it. I paid $75 a day for a compact car. I don't think I've ever paid that much at Enterprise. I was also told by the reservation line that if I placed the rental on my major credit card, I would pay a $150 deposit and the cost of the rental would be deducted from the deposit upon return. Wrong! I had to leave a $250 deposit plus the cost of the rental totalling $400. Fortunately I had the funds available but this could have easily posed an issue for someone that may be limited on funds. Great staff as mentioned (thats the only reason I'm giving 3 stars) but I think I'll stick with Toyota Rent A Car in Milford. At least I can get a full sized vechile for $40 a day..

ee34c983-358e-4891-99c1-95fbeffc5d71

I rented a car from Enterprise Car Rental (114 Commerce Dr, Fairfield, CT). $50 per day was covered by Geico and I was to pay any balance over and above this amount. When I arrived at Enterprise I was informed (as I had been previously on the phone) that the car I wanted came to $54.48, meaning I would have to pay an additional $4.48 per day for the car rental. I was told that this was the taxes. This was confirmed by the manager there, Kamal. (Person helping us was Natalie). Coincidently we went to Enterprise located at Fairfield Collision Center (where we were taking our car) and I told the gentelman there about the charges and asked if he had a cheaper car for us? He looked us up in their system and told me that the car would be $51.40 (meaning I would pay an additional of $1.40 per day). I asked if he was sure and he said that it pops up in their system and all their systems would be the same. We figured it was a mistake and when the time came to pay, they would obviously charge us what their system had asked for. When we returned the car, it was returned to Fairfield Collision Center branch (as we were told this would be fine). They would later call us to confirm additional charges. A few days later I get a call from Natalie from Enterprise Commerce drive where we had rented the car informing me that they were charging the $4.48 additional per day. At this stage I asked her to break down the cost: $44.75 + %3 + %9.25 + $1 per day tourism charge. I asked her to put this into a calculator and we have $51.40. Meaning I owe $1.40 a day. She put me on hold and came back grudgingly accepted that this was the correct charge. How come the $51.40 didn't just pop up on her system!? Now I have to add the other issue, the car was given to me with a tank full between half and three quarters. I returned it between half and three quarters. They tried to tell me that I had returned it below full and would be charged $20. When we agreed that the car was not given to me with a full tank, she started telling me that the gas was below the half mark. I also had to complain about the fact that the car should have been given to me with a full tank, so I could return it with a full tank and not some arbitrary distance between half and three quarters. I have never seen this at any car rental company and I guess this is precisely why they dont do that - because it becomes a dispute of where exactly that gas sign was when it was rented. Was it on a hill, did it show more or less?! Anyway there is a reason why full is the usual standard. Finally she accepted and said "fine! I won't charge you for the gas". As if she was doing me a favor. This whole conversation had happened before the disagreement on the taxes. After I pointed out the the taxes were miscalculated she decided to go back and say she was charging me for the gas! Trying to negotiate an amount to meet me in the middle. So at this stage I had to outright ask her if they were trying to scam me one way or the other!? Long story short we agreed that she would charge my credit card $11.28. Credit card statement comes and I look to do my checks and balances. Enterprise have charged me $31.18! This is a fraudulent charge to my credit card, since the amount was not agreed upon. I have reported the charge to my credit card company and expect that they will be looking into the matter. I have also reported this to Geico and asked them to look into the company they do business with and have their customers rent cars from. I believe that there was some sort of scam they were trying to pull with the taxes, trying to charge extra for gas and there was definitely fraud on my credit card. If they were standing by their charges, they should have informed me on the phone. When the discussion revealed that I only owed $11.28 and an agreement was reached to charge $11.28 it is absolutely outrageous that they charged $31.18 without informing me. NB: The $$$ amount is not the problem. The problem is that there was no transparency in what their charges would be and it should not be allowed that a business agree to charge X and charge Y to a customer's card without informing the customer! Even if it is a single dollar more than the amount that the customer is told they will be charged.

Discover countless dining options near 114 Commerce Dr, Fairfield. Savor diverse cuisines and enjoy a memorable meal in Bridgeport, CT. Book your table now!

Enterprise Car Rental in Bridgeport, CT - Convenient Location

Fairfield

Enterprise Rent-A-Car

Fairfield County

Discover top-notch vehicle rental services at Enterprise Rent-A-Car, Fairfield, CT. Conveniently located at 114 Commerce Dr. Book your perfect ride today!

Overview

History

Community

Offerings

Pros and Cons

Location & Nearby

Visit Enterprise Rent-A-Car Today

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