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Jacksonville, FL

North America

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# AAA - Jacksonville – Reliable roadside assistance and travel services in Jacksonville, FL

AAA - Jacksonville is a prominent provider of roadside assistance and travel services located at 4320 Deerwood Lake Pkwy, Ste 109, Jacksonville, FL. With a focus on delivering quality support for motorists, AAA has built a reputation for its comprehensive services, including towing, travel planning, and insurance offerings. Established to assist drivers in emergencies, the organization has evolved to cater to a broader audience, providing valuable resources for travel and leisure. Community feedback highlights both the efficiency of certain services and the challenges faced in customer service interactions, reflecting a diverse range of experiences that shape the AAA identity in Jacksonville.

## History

### The story of AAA - Jacksonville

AAA, or the American Automobile Association, was founded in 1902 with the vision of providing support and advocacy for motorists. The Jacksonville branch has been integral in extending these services to the local community, focusing on roadside assistance, travel planning, and insurance solutions. Over the years, AAA has adapted to the changing needs of drivers, ensuring that its offerings remain relevant and beneficial.

### Milestones and growth

- **1902**: AAA is founded to advocate for motorists.
- **Establishment of local branches**: Expansion into various cities, including Jacksonville, to provide localized services.
- **Introduction of membership programs**: Offering exclusive benefits to members, including discounts and roadside assistance.
- **Expansion of services**: Incorporation of travel planning and insurance services to meet diverse customer needs.
- **Technological advancements**: Adoption of mobile apps and online services for easier access to assistance and information.

### Cultural and local influence

AAA - Jacksonville has played a significant role in shaping local driving culture. By promoting safe driving practices and providing essential services, the organization has contributed to a community that values road safety and preparedness. Additionally, AAA's involvement in local events and initiatives has fostered a sense of community among members and non-members alike, reinforcing its status as a trusted resource for motorists.

### Continuing the tradition

The commitment to providing quality service remains a cornerstone of AAA - Jacksonville's operations. As the organization continues to evolve, it maintains its foundational principles of support, safety, and community engagement. By adapting to modern needs while honoring its legacy, AAA ensures that it remains a relevant and valuable resource for Jacksonville residents.

## Community

### Community involvement

AAA - Jacksonville actively engages with the local community through various initiatives and partnerships. The organization often participates in local events, offering educational resources on safe driving and vehicle maintenance. Additionally, AAA collaborates with schools and community organizations to promote road safety awareness, further solidifying its role as a community leader.

### Community notion about the place

Residents of Jacksonville have mixed feelings about AAA - Jacksonville, as reflected in customer reviews. While many appreciate the convenience and support provided by the organization, others express frustration with service delays and communication issues. This duality highlights the importance of continuous improvement in customer service to meet community expectations effectively.

### Events and gatherings

AAA - Jacksonville hosts and participates in various events throughout the year, including safety workshops, travel expos, and community fairs. These gatherings not only promote AAA's services but also foster connections among community members, encouraging discussions around safe driving practices and travel planning. Such events serve as a platform for AAA to showcase its commitment to the community and to gather feedback for service enhancement.

## Offerings

### What AAA - Jacksonville offers

AAA - Jacksonville provides a wide array of services designed to assist drivers and travelers. Core offerings include roadside assistance, travel planning, insurance services, and various member benefits. The organization aims to be a one-stop solution for all automotive and travel-related needs, ensuring that customers have access to reliable support whenever required.

### Dining and food experience

While AAA - Jacksonville primarily focuses on automotive and travel services, it does offer members exclusive discounts at various dining establishments. These partnerships enhance the overall membership experience, allowing members to enjoy savings while dining out. However, the primary focus remains on providing essential roadside assistance and travel planning services rather than dining experiences.

### Events and packages

AAA - Jacksonville offers various travel packages and events tailored to members' needs. These may include discounted vacation packages, travel insurance options, and exclusive access to special events. By providing these offerings, AAA enhances the value of membership, making it an attractive option for those who frequently travel or require roadside assistance.

### Facilities and features

- Roadside assistance
- Travel planning services
- Insurance options (auto, home, travel)
- Member discounts at local businesses
- Educational workshops on safe driving

## Pros and Cons

### Key insights from reviews

Customer reviews of AAA - Jacksonville reveal a spectrum of experiences, highlighting both positive and negative aspects of the service. Many users commend the organization for its reliable roadside assistance and helpful staff, while others express dissatisfaction with long wait times and communication issues. This feedback underscores the need for continuous improvement in service delivery.

### Compliments and strengths

Positive reviews often mention the professionalism and friendliness of the staff, particularly during roadside assistance calls. Customers appreciate the quick response times and the expertise of the technicians who arrive to assist them. Additionally, the availability of various services under one roof is frequently highlighted as a significant advantage of being an AAA member.

### Contrasts and notable mentions

Conversely, several reviews point out significant delays in service and miscommunication regarding membership benefits. Customers have reported waiting for extended periods for assistance, leading to frustration and dissatisfaction. These contrasts emphasize the importance of addressing operational inefficiencies to enhance the overall customer experience.

### Summary evaluation

In summary, AAA - Jacksonville offers valuable services to the community, with a strong focus on roadside assistance and travel planning. While many customers have had positive experiences, the organization must address the concerns raised in reviews to improve service reliability and customer satisfaction. Continuous feedback and adaptation will be crucial in maintaining AAA's reputation as a trusted resource for Jacksonville residents.

## Location & Nearby Attractions

AAA - Jacksonville is situated in the Southside neighborhood of Jacksonville, FL, at 4320 Deerwood Lake Pkwy, Ste 109. This location is easily accessible and surrounded by various amenities, including shopping centers, restaurants, and recreational areas. The proximity to major highways makes it convenient for residents and travelers alike to access AAA's services. Local attractions, such as parks and cultural sites, further enhance the appeal of the area, making it a vibrant community hub.

## FAQs

**What services does AAA - Jacksonville provide** AAA - Jacksonville offers roadside assistance, travel planning, and insurance services.

**Is there a membership fee for AAA** Yes, AAA requires a membership fee for access to its services and benefits.

**Can I get a passport photo at AAA - Jacksonville** Yes, members can receive free passport photos at this location.

**How can I contact AAA - Jacksonville** You can contact AAA - Jacksonville via phone or visit their office directly.

**Are there discounts available for members** Yes, AAA members can enjoy various discounts at local businesses and travel services.

## Visit AAA - Jacksonville Today

AAA - Jacksonville is your go-to destination for reliable roadside assistance and comprehensive travel services. With a commitment to community engagement and a history of supporting motorists, AAA offers valuable resources for both members and non-members. Whether you need help on the road or assistance planning your next trip, AAA - Jacksonville is here to provide the support you need. Experience the benefits of membership and the dedication to service that has made AAA a trusted name in the industry.

964351d8-e051-432c-a475-612db3674b62

Only had one short term experience with them but it was positive. I signed up as I needed to have a vehicle towed from my parents house to a nearby mechanic. Signed up for a month and got it towed cheaper than the quotes of any other service. If you need a cheap tow nearby tow they are great.

f814ef10-88bb-4e69-9375-b52d9c480c5d

Your dispatch employee sent out a driver to tow my truck. She called 2 hours in advance to confirm my appointment but didn't mention that it was $x amount per mile unless I waited 12 hours for my "membership upgrade to kick in". I have a screen shot on my phone from when I booked the service on the app that my plus membership would tow me up to 100 miles for this appointment. Dispatch told me "I don't know why they would send that" well "they" is the company so I'm unsure why you can't honor what they state. I was trying to be towed 10 miles, nothing crazy. What a joke most employees are these days. She had the nerve to say "well that's my bad for not communicating the price but usually people know what their membership covers". Well what do ya know, when I made an appointment last week and even tonight at midnight when my upgrade kicks in, BOTH of those dispatch employees were knowledgeable and communicative when telling me it would cost money and how much. This time at midnight when dispatched called, they also thought I had a classic membership but after actually looking into it, I was able to get a "free tow" from PAYING for my plus membership. He had no problem going to look into it and correcting trying to charge me. When my company offers something and a customer of years can prove to me what they're saying is true, I honor what they were led to believe. Thanks for nothing,"Cassa" Shout out to the night crew.

5876bb30-d6b9-49dc-9017-9ae1ac5f1f76

Got a flat tire, AAA shows up 1.5 hours late, doesn't have the right tool to take the lug nuts and their only solution is to tow the car at my expense - full price but then tells me he has to make a stop on the way to help another customer with a lockout so I'd have to wait while he did that. I asked to speak with a supervisor to ask if the tow could be compensated given they didn't have the correct tool but was told she could not as that's against their customer policy. I wish I was joking about this but unfortunately every part of this story is 100%!

366dfacb-16d6-49da-a3f0-9dbd844fd503

My first time at AAA actual location. Located in Southside with plenty of parking spot. My husband told me to go here to get my Passport picture. since we are a member we get free passport picture here. Went here on my lunch break and it was a quick and smooth process. The front desk greeted me right away and after telling her I need to get my photos taken for my passport we went to the side of the office and she took my picture. After that she told me to hang out at the waiting area while we wait for the picture to print. While waiting there I was looking at the magazines they have and found out that they offer so much more! from travel to a savings or CD account they have it with great rate too! maybe I waited less than 10 minutes for my pictures to print and after that they put it in a nice container to ensure it will not get damaged.

ad3afbf1-7ac4-4cb9-85a8-8c3863f32b5f

Ryan , the technician who towed my BMW that sat in my driveway for a year. My favorite thing about him is as that he made a joke that he had just cut my grass. Haha. He was super personable and I think that is the most impressive with customer service: emotional intelligence. He was so quick to arrive, and handled everything with care, professionalism but also a personality. He saw everything to end including when I insisted to follow just to meet the folks caring for my car. Being a real human that can interact with people they are doing business with goes a long way with me. I left felling safe with my car and in the hands of a friend.

91310c0e-1481-4159-a0e4-8b1d4552eddb

if I could give 0 stars I would. called for towing and after 4 hours on wait with 2 yung kids and really cold outside, I receive the call that they will not come to service. Like WTH that's unacceptabl.

46c6887c-6565-44c5-abec-7aa579083e33

WORST SERVICE On 10/18 around 610PM had an accident on Bartram Village Dr. After police report called AAA roadside at 711PM. They had my car make and model wrong. Operator told me corrected it to right car. I have called AAA multiple times and each time I have given my right car and model. At around 2AM, AAA fellows came back and told me car make and model don't match And closed the ticket. I WILL NEVER REFER ANYONE TO USE AAA. I will go to their office in Jacksonville and lodge complaint personally

ec91dd6f-b8a9-4144-8297-086b77d8842f

The roadside assistance sucks, I'll definitely canceling my service with them! They'll have you waiting for hours... smh! Waited 5 hrs for a tow is ridiculous

be0797d7-717b-4f94-8ad0-58cd8d0fd827

I never thought I would see the day that I would give AAA a substandard rating; maybe it's because it's AAA in florida and the standards for almost everything here is bottom of the barrel but I called for a tow service today, was quoted a time of around 1p, the tow driver came around 340p; i know things get busy so that wasn't my main concern; the problems started with their tow truck driver who appeared to have problems speaking clearly and also with mathematical skills; he got here and demanded cash or credit card payment for the tow services; indicated to me that my plan says I get 5 free miles and everything after that would be 7.00 per mile; my destination was 8 miles which meant I would owe him 45.00; the last time I checked my math if you subtract the 5 free miles from 8 miles that total is 3; and if you charge 7.00 per mile multiplied by 3 that total is 21.00; i don't owe you 45, I only owe you 21.00; so I caught your driver trying to scam me; in order to make the payment, he had to call someone and I had to tell them my credit card information over the phone; who does this in this day and age!!!!!! I'm supposed to trust that I'm speaking with someone from AAA!!!?? I don't know these people, have never seen them a day in my life and now I'm reading you my credit card number; I don't know if I'm speaking to a scammer or not!!!!! you need to upgrade to have a square or some other service that lets you pay confidentially; now I have to watch my credit card to ensure these ppl didn't write my # down and splurge over the wkend; also, if I needed to pay, someone should have told me to have cash on hand and I would have done so; I called the customer service number and spoke to a representative who sided with the tow truck company and told me it's up to them, the tow truck company, to charge what they want; and this lady was also rude; I don't pay for substandard service; I keep trying to find businesses to patronize; you can't be loyal to businesses because the service is terrible; so when this plan ends, I'll be shopping around to see what else is available to me; AAA can't be the only business in town; AAA Jacksonville is trash

ed540cc6-7cf8-459c-828b-e4d39d0bbbea

I have previously received an international driving permit from here with no issue. This time applying for one with my spouse, our costumer service representative got distracted half way through with a new set of costumers and had us waiting for over 30 minutes whilst she chatted about personal life stories and unrelated work conversations which other costumers. In addition a new costumer entered and was immediately helped for an international driving permit and received his within 10 minutes whilst me and my wife continued to wait until a completely different customer service representative realized our predicament and helps us.

Discover AAA Jacksonville in Jacksonville, FL, a top restaurant offering delicious cuisine and a welcoming atmosphere. Visit us today for an unforgettable dining experience.

AAA Jacksonville Restaurant in Deerwood Lake, Jacksonville

Jacksonville

AAA - Jacksonville

Florida

Discover AAA - Jacksonville, a premier restaurant in Jacksonville, FL. Enjoy delicious cuisine and friendly service near Deerwood Lake. Book your table now!

Experience AAA - Jacksonville, Top Restaurant in Jacksonville, FL

Learn about AAA - Jacksonville, a renowned restaurant in Jacksonville, FL. Serving quality food near Deerwood Lake. Visit us for a memorable dining experience!

About AAA - Jacksonville, Top Restaurant in Jacksonville, FL

Opening hours for AAA - Jacksonville, Jacksonville, FL. Find opening hours for AAA - Jacksonville on Deerwood Lake Pkwy, Ste 109.

AAA - Jacksonville Menu Overview

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Experience the Menu at AAA - Jacksonville

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