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North America

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# Zaxby’s – Delicious Chicken Wings and Southern Comfort in Jacksonville, FL

Zaxby’s, located at 9710 Applecross Rd, Jacksonville, FL, is a popular fast-food restaurant known for its flavorful chicken wings, salads, and Southern-style comfort food. Established with a vision to provide quality meals in a friendly environment, Zaxby’s has become a staple in the Jacksonville community. The restaurant offers a diverse menu featuring items like the Big Zac Snack Meal and fried pickles, which have garnered both praise and criticism from patrons. With a commitment to customer service, Zaxby’s aims to deliver a satisfying dining experience, although reviews indicate mixed experiences regarding service efficiency and food quality.

## History
### The story of Zaxby’s
Zaxby’s was founded in 1990 by Zach McLeroy and Tony Townley in Statesboro, Georgia. The duo envisioned a restaurant that would serve high-quality chicken dishes in a casual setting, focusing on fresh ingredients and bold flavors. Their commitment to quality and customer satisfaction has driven the brand’s expansion across the southeastern United States, making it a beloved choice for chicken lovers.

### Milestones and growth
- **1990**: Zaxby’s was founded in Statesboro, Georgia.
- **1994**: The first franchise location opened, marking the beginning of rapid expansion.
- **2003**: Zaxby’s reached 100 locations, solidifying its presence in the fast-food market.
- **2010**: The brand celebrated its 500th restaurant opening.
- **2020**: Zaxby’s continued to grow, with over 900 locations across the U.S.

### Cultural and local influence
Zaxby’s has become a cultural icon in the southeastern U.S., known for its unique blend of Southern hospitality and fast-casual dining. The restaurant's menu reflects regional flavors, and its community involvement has fostered a loyal customer base. Local events often feature Zaxby’s as a catering option, further embedding the brand into the fabric of the community.

### Continuing the tradition
Zaxby’s remains committed to its founding principles of quality and customer service. The restaurant continually updates its menu to include new items while maintaining the classic favorites that customers love. This dedication to tradition ensures that Zaxby’s remains a go-to destination for families and friends looking to enjoy a hearty meal together.

## Community
### Community involvement
Zaxby’s actively participates in local community initiatives, supporting schools, sports teams, and charitable organizations. The restaurant often hosts fundraising events, providing a percentage of sales to local causes. This involvement not only strengthens community ties but also enhances the brand’s reputation as a socially responsible business.

### Community notion about the place
The community views Zaxby’s as a reliable option for quick, tasty meals. However, opinions vary regarding service quality, with some patrons expressing dissatisfaction with wait times and order accuracy. Despite these concerns, many locals appreciate the restaurant’s friendly atmosphere and the variety of menu options available.

### Events and gatherings
Zaxby’s frequently hosts events such as family nights and special promotions, encouraging community engagement. These gatherings provide an opportunity for families to enjoy meals together while participating in fun activities. The restaurant’s spacious layout allows for group gatherings, making it a popular choice for celebrations and casual meet-ups.

## Offerings
### What Zaxby’s offers
Zaxby’s menu is centered around chicken, featuring a variety of options including wings, tenders, sandwiches, and salads. The restaurant prides itself on using fresh ingredients and preparing food to order, ensuring that each meal is flavorful and satisfying. Customers can choose from a range of sauces and sides, allowing for a customizable dining experience.

### Dining and food experience
The dining experience at Zaxby’s is designed to be casual and welcoming. Customers can choose to dine in or take their meals to go, with the restaurant maintaining a clean and comfortable environment. Popular items include the signature wings, which come in various flavors, and the Zax Salad, known for its fresh ingredients and generous portions. While many patrons enjoy the food, some reviews highlight inconsistencies in service and food quality during peak hours.

### Events and packages
Zaxby’s offers catering options for events, making it a convenient choice for parties and gatherings. Customers can order large quantities of wings, tenders, and sides to accommodate groups, ensuring that everyone can enjoy a taste of Zaxby’s at their next event. Special packages are available for schools and organizations, further promoting community involvement.

### Facilities and features
- Drive-thru service for quick orders
- Indoor seating with a casual ambiance
- Outdoor seating options (where available)
- Clean and family-friendly environment
- Online ordering and mobile app for convenience

## Pros and Cons
### Key insights from reviews
Customer reviews of Zaxby’s reveal a mix of experiences, with many praising the food quality and variety, while others express frustration with service issues. The restaurant’s commitment to fresh ingredients is often highlighted, but inconsistencies in order accuracy and wait times have been noted.

### Compliments and strengths
Many customers appreciate the flavorful chicken and the variety of sauces available. The Big Zac Snack Meal and fried pickles receive particular praise for their taste and quality. Additionally, the friendly staff and clean dining environment are frequently mentioned as positives, contributing to a pleasant dining experience.

### Contrasts and notable mentions
Contrastingly, several reviews point out significant delays in service, especially during busy hours. Issues such as incorrect orders and long wait times have led to dissatisfaction among some patrons. While the food quality is generally well-received, these service-related concerns have impacted the overall experience for a portion of customers.

### Summary evaluation
Overall, Zaxby’s in Jacksonville, FL, offers a diverse menu of chicken dishes that appeal to many. While the food quality is often praised, the service inconsistencies present a challenge. The restaurant’s community involvement and commitment to customer satisfaction are commendable, but improvements in service efficiency could enhance the overall dining experience.

## Location & Nearby Attractions
Zaxby’s is situated in Jacksonville, FL, specifically at 9710 Applecross Rd, within a vibrant neighborhood known for its family-friendly atmosphere. The area features various shopping centers and recreational facilities, making it a convenient stop for families and individuals alike. Local parks and community centers nearby offer opportunities for outdoor activities, enhancing the appeal of the location. The restaurant’s accessibility and proximity to other attractions make it an ideal choice for a quick meal after a day of exploring the area.

## FAQs
**What are Zaxby’s hours of operation** Zaxby’s typically operates from 10:30 AM to 10:00 PM daily.  
**Does Zaxby’s offer catering services** Yes, Zaxby’s provides catering options for events and gatherings.  
**Is there a drive-thru at Zaxby’s** Yes, Zaxby’s features a convenient drive-thru service for quick orders.  
**What is the most popular item on the menu** The Big Zac Snack Meal is a customer favorite, known for its delicious flavors.  
**Does Zaxby’s have vegetarian options** Zaxby’s offers salads and sides that can cater to vegetarian preferences.

## Visit Zaxby’s Today
Zaxby’s in Jacksonville, FL, invites you to experience its delicious chicken wings, salads, and Southern comfort food in a friendly atmosphere. With a rich history and community involvement, Zaxby’s is a favorite among locals looking for a satisfying meal. While reviews highlight both strengths and areas for improvement, the restaurant remains committed to delivering quality food and a welcoming dining experience. Stop by Zaxby’s today to enjoy a meal that celebrates Southern flavors and hospitality!

58f3a23d-c1f4-40c3-ae37-91756befad4a

Stopped in today at the Zaxby's on Argyle. The mission was simple: grab fried pickles for Mrs. Foot. But I couldn't resist and added some wings for myself. The place is usually packed, but since it was Sunday before noon I managed to beat the post-church crowd. Staff was friendly and helpful. They had a steady stream of drive thru orders coming in, so it was louder in the kitchen than the dining room. The lady at the counter was patient and leaned in to catch my order clearly, which I appreciated. I went with the Wings & Things meal. The lemon pepper wings didn't have that crisp snap I normally expect, though the flavor was solid. The tenders tossed in Tongue Torch sauce hit the right note, but the wings just weren't at their best today. I didn't mention it to the counter since the rush was picking up. On the bright side, the fried pickles were spot on. The wife was happy, so that part was a win.

bbe9f1f7-9938-4514-ac9a-364fdc1e1056

Horrible service... waited 20+ mins for 2 sandwich's all black staff very rude and slow as usual. Never going back.

6627db97-5b6d-49bb-b562-c1932be3e0d8

If I could give them a no star I would. This place here , don't get me wrong you will get your food but may not get your drinks. The white manager was pushing the girls to stay at the front to keep the customers comfortable or something. But I guess the manager forgot who was going to get the drinks. Well i sat there for 20 whole minutes and never received my drinks. When she realized I didn't get them she looked at the manager and I said never mind and I left. I spent over 60 dollars on me and my kids food and never gotten drinks. I hope your happy you got about 10 worth of drinks out of me. I WONT BE BACK.

1955342a-0bc0-4240-bd9e-8cf474121109

So I just left the drive-thru at this location, get home only to find that the egg rolls are burnt to a crisp and beyond. They have had poor quality for quite some time, but this takes the cake. They have gotten their last dollar from me.

0efbd500-e373-4679-aee4-1a16f1e969ba

Went here twice. Will not go back due to the very poor service. Went through drive through both times. 1. wait 5+ mins. to get to the ordering spot, make my way through, pay, and they tell me to pull up and wait out of the line. okay. Im now about 10 mins in. I take a phone call. 10 mins. in they still haven't come out. I go inside and get my food and leave. 2. I try to give them another chance. Today i waited 10 mins at lunch rush hour to get to order, made my way to pay, pull up again 15 mins. in. okay. Take a phone call. 9 minutes in again they brought out the food. I drive down the street only to realize they gave me a completely wrong order (someone elses food), had to drive back and go inside in my bathing suit (hence the drive through), and get my food. All in this was about 30 mins. of my life to get the food. For "Fast food" Since both of my experiences were failures i wont be trying a third. This is why i dont go to the wendys down the street anymore, i thought another fast food place may be better but nope. I wonder if its just all the fast food in the oakleaf town center?

f1905b97-ebf9-4aef-97bb-e9634850ca1c

Love the Big Zac Snack Meal! Great change up from the other chicken places as we don't like to repeat the same restaurant over and over. Wife loves the texas style toast that comes with the meal. We enjoy the salads here also. We mostly order to go but the restaurant is usually clean and provides a nice ambiance to sit and enjoy a hot meal! Note: This can be a busy place here at the drive up during lunch and dinner time so plan accordingly.

a2ee959b-13c2-48d1-b5cd-bdf0b25e1e48

I wouldn't recommend coming here. I went in to order and was told they wouldn't talk an order because the dining room was closed. I could either get in the drive thru line or order from the app. I went back to my car and placed my order because the drive thru was wrapped around the building. When I went in to pick up my order I was told the dining room was closed because they were trying to go 45 Days without an employee getting COVID. Delaney then added because "we don't want to get vaccinated". So because the employees don't want to get vaccinated the public has the inconvenience. I'm sure these employees don't go out at all when they get off work. The chicken tenders were flavorful but tiny which is the reason for my two stars. I definitely won't go back to this Zaxby's. These skinny tenders aren't worth the money and certainly not worth sitting in a drive thru line because they won't open the dining room.

8271ecc6-a84e-4fee-83ef-779cd8e94288

i came early for my online,which I knew I was probably going to have to wait so I went through drive through told them my name and the man told me to. wait a car 2 parking spot.i pull in I'm waiting 10 minutes someone comes to my window and gives me the wrong order. she says sorry and walks away. now I'm waiting 30 minutes it now 8:50 I decided to call to see if I need to go inside or go through the drive though again and she answer and helps me out and tell me my food was been ready they just didn't say anything,which is beyond crazy. she brought out my food and give me a cookie for my wait. Thank you to Jocelyn for helping me out.

2dffa20b-763c-400c-adeb-3cd6a9e9e79f

we live .inKeystone . when we go to Palatka we pick up a Zaxbys salad we dearly love. We want a Zaxbys here.

24fe5db4-4f8a-41e7-9671-e7f7543d59d6

I never go through drive-through. I decided to take a chance on Zaxby's in my local neighborhood. I was very specific in my order. It wasn't even busy. I ordered the fajita quesadilla and an extra sauce to go with it and soda. I made a meal of it. When I drove home, they had given me the wrong quesadilla no receipt just the sticker on the bag. So I called the establishment spoke to the manager, Tyler, who advised me I had to bring the food back and the receipt which I didn't have just a sticker on the bag. I told him I wasn't sure when I would be able to come back in, but he said I had to bring the food with me no matter how long it took for me to bring the food back. It could be a month. I told him he said I still had to bring the food. I couldn't believe it. I asked him for Corporate's number I called Corporate. They were closed. Unbelievable who says to keep the food as long as it takes, but you have to bring it back in order to get a refund or replacement.

Discover Zaxbys in Jacksonville, FL for delicious chicken and fast-casual dining. Savor flavorful meals in a friendly atmosphere. Visit us today!

Zaxby's Restaurant in Jacksonville, FL - Tasty Fast Food

Jacksonville

Zaxbys

Florida

Enjoy delicious chicken and classic American favorites at Zaxby's in Jacksonville, FL. Perfect for family dinners and quick bites near local attractions. Visit us today!

Zaxby's Restaurant in Jacksonville, FL - Tasty Chicken & More

Learn about Zaxby's in Jacksonville, FL. A popular spot for flavorful chicken, salads, and wings. Discover our story and why locals love us!

About Zaxby's Jacksonville - Your Favorite Chicken Spot

Opening hours for Zaxby's, Jacksonville, FL. Find opening hours for Zaxby's, Jacksonville, FL on 9710 Applecross Rd.

Zaxby's Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

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