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Honolulu, HI

North America

United States

# Roberts Hawaii – Airport Shuttle and Tour Services in Honolulu, HI
Roberts Hawaii is a prominent transportation and tour service provider located in Honolulu, HI, specializing in airport shuttles and local excursions. Established with a vision to enhance travel experiences in Hawaii, Roberts Hawaii has become synonymous with reliable service and community engagement. The company offers a range of services, including airport transfers, sightseeing tours, and cultural excursions, catering to both tourists and locals. With a history rooted in Hawaiian hospitality, Roberts Hawaii has garnered a reputation for friendly service, though reviews indicate a mix of experiences regarding efficiency and customer satisfaction.

## History
### The story of Roberts Hawaii
Roberts Hawaii was founded with the mission to provide exceptional transportation services that connect visitors to the beauty and culture of Hawaii. The company's vision was to create a seamless travel experience for guests arriving on the islands, ensuring that they could explore the rich heritage and stunning landscapes without hassle. Over the years, Roberts Hawaii has expanded its offerings to include a variety of tours that showcase the unique aspects of Hawaiian culture and history.

### Milestones and growth
- **Founding Year**: Roberts Hawaii was established in the early 1970s, marking the beginning of its journey in the transportation sector.
- **Expansion of Services**: Over the years, the company has broadened its service offerings to include not only airport shuttles but also guided tours across various Hawaiian islands.
- **Community Engagement**: Roberts Hawaii has consistently engaged with local communities, supporting cultural events and initiatives that promote Hawaiian heritage.
- **Recognition**: The company has received accolades for its commitment to customer service and community involvement, solidifying its position as a trusted provider in the industry.

### Cultural and local influence
Roberts Hawaii has played a significant role in promoting Hawaiian culture through its tours and community involvement. By offering excursions that highlight local traditions, historical sites, and natural wonders, the company helps educate visitors about the islands' rich heritage. This cultural emphasis not only enhances the visitor experience but also fosters a deeper appreciation for Hawaii among tourists.

### Continuing the tradition
As Roberts Hawaii moves forward, it remains committed to its founding principles of quality service and cultural respect. The company continues to adapt to the changing needs of travelers while maintaining its dedication to showcasing the beauty and spirit of Hawaii. This commitment is evident in their ongoing training programs for staff, ensuring that every interaction reflects the warmth and hospitality that Hawaii is known for.

## Community
### Community involvement
Roberts Hawaii actively participates in community initiatives, supporting local events and organizations that promote Hawaiian culture and tourism. The company collaborates with various stakeholders to enhance the visitor experience while also giving back to the local community. This involvement is crucial in maintaining strong relationships with residents and fostering a sense of pride in Hawaii's unique heritage.

### Community notion about the place
The local community generally views Roberts Hawaii as a vital part of the tourism infrastructure in Honolulu. While some residents appreciate the convenience and accessibility that the company provides, there are mixed feelings about certain service aspects. Community feedback often highlights the importance of reliability and customer service, with calls for improvements in these areas to better serve both visitors and locals.

### Events and gatherings
Roberts Hawaii hosts and participates in various events throughout the year, including cultural festivals and tourism expos. These gatherings not only serve to promote the company's services but also to celebrate Hawaiian culture and traditions. By engaging in these events, Roberts Hawaii reinforces its commitment to the community and enhances its visibility among potential customers.

## Offerings
### What Roberts Hawaii offers
Roberts Hawaii provides a comprehensive range of services designed to meet the needs of travelers in Hawaii. Their primary offerings include airport shuttle services, guided tours, and transportation for special events. The company aims to deliver a seamless travel experience, ensuring that guests can easily navigate the islands while enjoying the sights and sounds of Hawaii.

### Dining and food experience
While Roberts Hawaii primarily focuses on transportation and tours, they also offer recommendations for local dining experiences as part of their tours. Guests can explore various culinary options that showcase the flavors of Hawaii, from traditional Hawaiian dishes to contemporary cuisine. This aspect of their service enhances the overall visitor experience, allowing travelers to immerse themselves in the local food culture.

### Events and packages
Roberts Hawaii provides a variety of event packages tailored to different interests and group sizes. Whether it's a family outing, corporate event, or special occasion, the company offers customizable transportation solutions to accommodate diverse needs. These packages often include guided tours that highlight popular attractions and hidden gems across the islands.

### Facilities and features
- **Airport Shuttle Services**: Reliable transportation to and from Honolulu International Airport.
- **Guided Tours**: A range of excursions showcasing the beauty and culture of Hawaii.
- **Private Transportation**: Options for personalized travel experiences.
- **Group Packages**: Special arrangements for large parties and events.
- **Customer Support**: Dedicated staff available to assist with inquiries and bookings.

## Pros and Cons
### Key insights from reviews
Reviews of Roberts Hawaii reveal a spectrum of experiences, with some customers praising the efficiency and friendliness of the staff, while others express frustration over delays and service inconsistencies. The mixed feedback highlights the importance of reliability in the transportation sector.

### Compliments and strengths
Many customers commend Roberts Hawaii for its friendly drivers and informative staff. Positive reviews often mention the ease of booking and the convenience of shuttle services, particularly for airport transfers. The company's commitment to providing a welcoming atmosphere is frequently noted, enhancing the overall travel experience.

### Contrasts and notable mentions
Conversely, several reviews point out significant issues, including long wait times and miscommunication regarding pickup locations. Some travelers have reported negative experiences with customer service, particularly during peak travel times. These contrasting experiences underscore the need for continuous improvement in service delivery.

### Summary evaluation
Overall, Roberts Hawaii offers a valuable service for travelers in Honolulu, with a strong emphasis on customer service and local culture. However, the company must address the inconsistencies highlighted in reviews to maintain its reputation and ensure a positive experience for all customers.

## Location & Nearby Attractions
Roberts Hawaii is conveniently located at 444 Niu St, Ste 300, Honolulu, HI 96815. This central location provides easy access to various attractions in Honolulu, including Waikiki Beach, Diamond Head, and the Honolulu Zoo. The area is rich in cultural experiences, with numerous dining and shopping options nearby. Visitors can enjoy the vibrant atmosphere of the city while utilizing Roberts Hawaii's services to explore the islands further.

## FAQs
**What services does Roberts Hawaii provide** Roberts Hawaii offers airport shuttles, guided tours, and private transportation services.
**Is there a military discount available** Yes, Roberts Hawaii provides military discounts for certain services.
**How can I book a shuttle with Roberts Hawaii** Shuttles can be booked online or at the airport station upon arrival.
**What are the operating hours for Roberts Hawaii** Operating hours may vary, but services are typically available daily.
**Can I customize my tour package** Yes, Roberts Hawaii offers customizable tour packages for groups and special events.

## Visit Roberts Hawaii Today
Roberts Hawaii is your go-to provider for airport shuttles and tours in Honolulu, HI. With a focus on customer service and community involvement, the company offers a range of transportation options that cater to both tourists and locals. Experience the beauty of Hawaii with reliable service and friendly staff, ensuring that your journey is as enjoyable as the destination. Whether you need a quick airport transfer or an immersive tour of the islands, Roberts Hawaii is ready to assist you.

5a67b05e-e7ac-4e31-bf30-77608aa4cb52

Express shuttle from airport. Girls were very friendly & informative for island transportation. Military discount is provided for return trip.

1410b58d-47db-4519-b316-b2470d7c4b0e

Waited 45 minutes (at least) on a shuttle from Honolulu airport. Just save yourself time and do an Uber or cab. I already had a return trip scheduled and not going to trust them to pick is up.

a48885ea-0902-4ef7-89b1-2a3690276183

Pick up and drop off by Waikiki Shuttle was fast and professional through Costco Travel. Hassle free and the attendant was super quick at finding us and giving us a lei! Transportation was fast and furious.

51265876-9513-4de0-9117-05438fab3121

Absolute worse customer experience. First were dropped off at the wrong hotel from the airport. Then came pickup to the airport after our stay, it was even worse. we called a day before to confirm pickup location. To our surprise, no one showed for like 30 minutes. we did not get a call or anything. We then called them, only to be told that they had left and supposedly waited for us on the other side of the building. It is hard to tell if this is pure incompetence or malice.

656b6c79-9ec7-4e75-9484-4f317e393c07

I used Roberts Hawaii recently for travel to and from the Aston Executive Hotel. I arrived in Honolulu at around 9:30 pm. Finding the Roberts station was easy as it was in the baggage claim area. I was promptly greeted and assisted by a woman at the station. (Sorry I did not get her name) She called for the shuttle bus and guided/walked me to the pickup area. It was only a few minutes for the shuttle bus to arrive. There was one other group of three people awaiting the shuttle. The driver was courteous and as my hotel was downtown, I was dropped off first. Great service! On the return to the airport, the bus was scheduled to be outside the hotel by 10:40 am. I was ready and waiting from 10:20 am and the bus was early around 10:30 am. The driver again (different guy) was courteous and friendly. It was about 10 minutes or less to get to the airport. I will use Roberts Hawaii on any future travels to the island!

c36c23d9-a6df-407b-b6d4-edbf7f0d91f6

We have been using Roberts airport to hotel transportation on Oahu for many years and find it to be reliable with excellent drivers and are very affordable, since each of my family arrive at different times and different days. Much more affordable then taxis and Ubers when traveling alone. I always check their tours out when I first arrive on Oahu because they have some of the best!

afa16459-14b3-4252-8482-e5109112355a

Wonderful experience. We used them for our Kauai excursions and saved a ton of money instead of NCL excursions. Leone was our tour guide and on our tour of Waimea Canyon, he stopped at Kauai coffee because we missed the Kona port and someone mentioned it. He really cared about our experience. I 100% recommend this company!!!

9799e2c3-89ba-40fe-8d3c-2068976e599d

Dangerous Bus Drivers Terrible Tour and Terrible Service At 3:15 today on the Hilo Volcano bus shuttle my Robert's Hawaii bus driver was yelling and swearing at local families and children. She was extremely rude about a small traffic jam and jumped out of the bus and was yelling into peoples windows regardless if they were adults or families with children. Her explosive and utterly nasty behavior nearly caused collisions with people scared and not knowing what to do. I would not trust getting into a vehicle with or around this woman her behavior was extremely erratic, scary, and dangerous. It was especially sad to see her interact with local and visiting families this way, Robert's Hawaii should be aware and respectful of the community in which they tour daily. I and many families in the parking lot were disgusted and appalled to see her walk away from the situation laughing with another worker showcasing that this behavior was entirely acceptable amongst the Roberts Hawaii community. Overall a very appalling experience. I hope there can be some sort of solution to this issue and that this employee and other employees be trained properly.

ca93bf35-589a-4004-b3d1-7609dd96ed7b

Dangerous drivers, cut us off & almost caused us to have an accident for no reason today

64b98e96-e2fe-4898-8a73-44499ea1e3f9

Very rude at the counter. Charged $55 dollars for 6 mile ride and took a little over an hour to get here. Never deal with them again! Shuttle driver was great. Counter help sucked. The Lyft driver took my relation to a hotel a block over for $35. Only took them 20 minutes. ?

Discover Roberts Hawaii in Honolulu for an authentic dining experience. Savor local flavors in a vibrant setting. Book your table now for an unforgettable meal.

Roberts Hawaii in Honolulu - Top Restaurant on Niu St

Honolulu

Roberts Hawaii

Honolulu County

Discover Roberts Hawaii in Honolulu, HI. Enjoy top-rated tours, local attractions, and unforgettable travel experiences. Book your adventure today!

Roberts Hawaii in Honolulu - Unforgettable Travel Experiences & Tours

Learn about Roberts Hawaii in Honolulu, HI. Your trusted partner for tours, travel services, and exploring Hawaii's best sights. Find out more!

About Roberts Hawaii, Honolulu - Leading Travel & Tour Provider

Opening hours for Roberts Hawaii, Honolulu. Find opening hours for Roberts Hawaii, 444 Niu St, Ste 300, Honolulu, HI on your visit planning.

Roberts Hawaii Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Roberts Hawaii

Red Cafe

Kanoya Sushi Grill And Bar

Moobongri Soup & Yakiniku