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# Enterprise Rent-A-Car – Car rental service in Berwyn, Chicago, IL

Enterprise Rent-A-Car, located at 6301 Ogden Ave, Berwyn, IL, is a prominent car rental service known for its customer-centric approach and extensive fleet. Established with the vision of providing reliable transportation solutions, Enterprise has become a trusted name in the car rental industry. The company emphasizes a commitment to customer service, which is reflected in many positive reviews highlighting helpful staff and a wide selection of vehicles. However, it also faces criticism regarding inconsistent service experiences. The community appreciates its convenient location and the accessibility it offers to residents and visitors alike.

## History

### The story of Enterprise Rent-A-Car

Founded in 1957 by Jack Taylor, Enterprise Rent-A-Car began with a simple vision: to provide exceptional customer service and reliable vehicles at affordable prices. The company started with a modest fleet of seven cars in St. Louis, Missouri, and has since grown into one of the largest car rental companies in the world. The focus on customer satisfaction and community involvement has been central to its operations, allowing Enterprise to build a loyal customer base over the decades.

### Milestones and growth

- 1957: Enterprise Rent-A-Car is founded in St. Louis, Missouri.
- 1969: The company expands its operations to include airport rentals.
- 1980s: Enterprise begins its expansion across the United States.
- 1999: The company launches its international operations, starting in Canada.
- 2007: Enterprise acquires the National and Alamo brands, significantly increasing its market presence.
- 2010s: The company continues to innovate with technology and customer service enhancements.

### Cultural and local influence

Enterprise Rent-A-Car has made significant contributions to local communities through various initiatives, including partnerships with local organizations and support for community events. The company emphasizes the importance of being a good corporate citizen, which has helped it to foster strong relationships within the communities it serves. This local involvement has not only enhanced its brand reputation but also solidified its role as a community partner.

### Continuing the tradition

Today, Enterprise continues to uphold its founding principles by focusing on customer service and community engagement. The company regularly invests in training its employees to ensure they provide the best possible service. This commitment to quality has helped maintain its reputation as a reliable choice for car rentals, even as it faces competition from other rental agencies.

## Community

### Community involvement

Enterprise Rent-A-Car actively participates in community service initiatives, including sponsorship of local events and support for charitable organizations. The company encourages its employees to volunteer and engage with the community, fostering a culture of service that extends beyond just providing rental cars. This involvement has helped create a positive image within the neighborhoods it operates, particularly in Berwyn and surrounding areas.

### Community notion about the place

The local community generally views Enterprise Rent-A-Car as a valuable resource for transportation needs. Many residents appreciate the convenience of having a rental service nearby, especially in times of need, such as after an accident or when their vehicle is in the shop. However, some reviews indicate mixed feelings about the service quality, with a segment of customers expressing dissatisfaction with certain experiences.

### Events and gatherings

Enterprise often hosts and sponsors events that bring the community together, such as car shows, safety workshops, and local charity fundraisers. These events not only promote the brand but also strengthen community ties and provide valuable resources to residents. The company’s commitment to community engagement is evident in its active participation in local gatherings, which helps to enhance its reputation as a community-oriented business.

## Offerings

### What Enterprise Rent-A-Car offers

Enterprise Rent-A-Car provides a comprehensive range of rental services tailored to meet the diverse needs of its customers. From economy cars to SUVs and luxury vehicles, the company offers a wide selection of vehicles to accommodate different preferences and budgets. Additionally, Enterprise provides options for short-term and long-term rentals, catering to both leisure and business travelers.

### Dining and food experience

While Enterprise Rent-A-Car primarily focuses on vehicle rentals, its location in Berwyn offers easy access to various dining options nearby. Customers can enjoy a variety of cuisines, from fast food to sit-down restaurants, making it convenient to grab a meal before or after picking up their rental vehicle. This accessibility enhances the overall customer experience, especially for those traveling from out of town.

### Events and packages

Enterprise frequently offers promotional packages and discounts, particularly for corporate clients and long-term rentals. These packages can include special rates for extended rentals or deals for local businesses. Additionally, the company provides options for customers who need vehicles for special events, such as weddings or corporate functions, ensuring that they have the right vehicle for their occasion.

### Facilities and features

- Wide selection of vehicles
- Convenient location in Berwyn
- Customer service support
- Online reservation system
- Flexible rental terms
- Shuttle service to nearby locations

## Pros and Cons

### Key insights from reviews

Customer reviews of Enterprise Rent-A-Car in Berwyn highlight a mix of positive and negative experiences. Many customers commend the helpfulness of staff members, particularly during the rental process. However, some reviews point out issues with service delays and vehicle cleanliness, indicating a need for improvement in certain areas.

### Compliments and strengths

Positive feedback often centers around the friendly and accommodating staff, with many customers praising individuals like Matthew and Alex for their assistance during the rental process. The convenient location and the availability of a diverse fleet of vehicles are also frequently mentioned as strengths, making it a popular choice for local residents.

### Contrasts and notable mentions

On the flip side, several reviews express dissatisfaction with the service quality, particularly regarding long wait times and vehicle condition. Some customers have reported receiving vehicles that were not adequately cleaned or maintained, leading to frustration. This contrast in experiences highlights the variability in service quality at this location.

### Summary evaluation

Overall, Enterprise Rent-A-Car in Berwyn offers a range of services that are appreciated by many customers. While there are notable strengths in customer service and vehicle selection, the company faces challenges in maintaining consistent service quality. Addressing these concerns could enhance the overall customer experience and solidify its reputation in the community.

## Location & Nearby Attractions

Enterprise Rent-A-Car is conveniently located at 6301 Ogden Ave, Berwyn, IL, just a short drive from Chicago. The neighborhood is known for its vibrant community and accessibility to various attractions. Nearby, visitors can explore local parks, shopping centers, and dining options, making it an ideal location for both residents and travelers. The proximity to Chicago also allows for easy access to the city's cultural and entertainment offerings, enhancing the appeal of renting a vehicle from this location.

## FAQs

**What are the rental requirements** Customers need a valid driver's license, credit card, and proof of insurance to rent a vehicle.  
**Is there a mileage limit on rentals** Generally, there is no mileage limit for local rentals, but it may vary for long-term rentals.  
**Can I return the car after hours** Yes, Enterprise offers after-hours drop-off options for customer convenience.  
**Do they offer insurance coverage** Yes, customers can purchase additional insurance coverage at the time of rental.  
**Are there discounts for long-term rentals** Yes, Enterprise provides special rates for long-term rentals and corporate clients.  

## Visit Enterprise Rent-A-Car Today

Enterprise Rent-A-Car in Berwyn offers a reliable car rental experience with a commitment to customer service and community involvement. With a wide selection of vehicles and a convenient location, it serves as an essential resource for both locals and visitors. Despite some mixed reviews, the dedication to improving service quality and customer satisfaction remains a priority. Whether you need a vehicle for a day or an extended period, Enterprise is ready to assist you with your transportation needs.

ecc40e11-8da6-4768-a9ac-0262bb959425

Both Alex Gonzalez-Cibrian and Matthew Domeier were very helpful with the car rental process! Matthew helped me check-in during the pickup of the car rental and ensured me that I would not get a high-risk car like a Hyundai or Kia (as those cars are frequently being stolen now and I requested not to). Alex helped me with the drop-off process! I started with a half-tank of gas and returned with a full tank. I wanted to know if I could be reimbursed for the extra half tank I returned it with. Alex checked with his manager and was quite friendly. Although I couldn't be reimbursed for it, he did say that I could get a free half yall the next time I rent work Enterprise. (Disclaimer: I'm not saying the gas solution can work for any customer but I'm grateful you all helped me.) I'm completely satisfied with his willingness to help and actively respond to my concern. Thank you, Matthew & Alex!

eec4f152-c22d-4adf-b748-a67ec5df7a88

I was sent here from the Kia dealership where my car had to do more work than was expected. To say I was freaking out is an understatement. Tony is a gem and completely put me at ease. He was extremely patient and helpful. A great experience, considering my circumstances. Bonus, I love my rental.

1e19520c-3192-49b4-8447-9f8645482eb3

I have been on hold waiting to talk to Matt (who called me regarding my reservation made by my insurance Co.) for an hour now (Friday, July 14, 2023 @ 4:44pm now, they are closing at 5pm). IF THIS IS THE WAY THEY TREAT CUSTOMERS I WILL USE A DIFFERENT RENTAL AGENCY NEXT TIME. YOUR HORRIBLE!!! Will they ever pick up the fking phone???

c701ce1b-0715-42b5-a889-221a8bc344fe

Chris and Garret are amazing! He is super friendly and understanding but ANDRES is so pushy, does not take anything a client says under consideration! I kept telling him the other parties insurance is covering a Corolla but Andres REFUSED to give me the vehicle even though it was outside. I had to call farmers insurance to complain how they were refusing to help me.And when I would ask questions about the gas Andres had no clue wether I can fill it there how much it is for there or what . This is the 2nd time he helps me and it just came to the point I rather go to a different location or wait longer for someone else. Waiting for 2 hours and a half in there was ridiculous.

7fb087d6-5ac9-40bf-97c0-8d2b49ae92fe

If I could give this location 0 starts I would. They all wear sweats to work, so they definitely don't care how they present themselves and their customer service sucks. The wait takes forever for a rental that broke down. Want to overlook every detail on the outside of a rental, when they need to test the actual car's systems. Rented out a car to my bf and it completely shut down at a light in the middle of rush hour. Was told at 5pm a tow truck would come in 30min. Waited for over 3.5 hours for a tow truck, UNTIL 8pm for their "road side assistance" which are all reps that don't even live in the U.S. Customer service sucks. Location closes at 5pm so they were useless. Absolutely terrible. Rent from another company. Wasted our whole day waiting around for a tow company that never came. A literal nightmare.

f717f8b4-7741-481e-ad5f-3995658d737f

Second year renting...Bobbi was nice to help me out in selecting what I needed. This location in Berwyn is literally 2blocks away from my house. Extremely happy with the service.

e2974edf-3150-4f7f-9c9d-0976fa1c3225

Go elsewhere... My car was hit when parked in front of my home. My insurance company sent me to Enterprise for a rental and paid their discount rate for 30 days but stated the discount would still be in effect if I needed the rental longer. I was given an SUV because they had nothing smaller and I paid out of pocket for the difference between that and what my insurance was paying. In the meantime I tried to switch out the vehicle for a smaller car and was told they only have pickup trucks or SUVs so my out of pocket was about $30 daily which was being charged to my credit card weekly. Needless to say it's now been almost 2 months of me driving the rental and I just received a call from the manager that my " contract" needs to be rewritten. He also stated I would be charged full price without explaining why the terms would change at this point. To say the place is a dump and the people working there are totally unprofessional is being kind. I'd rather Uber than deal with this trash.

a42a2387-4e8a-47e6-b5bf-b3599bfc8fc1

Is this place a business or a break room everybody just hanging out talking. Horrible customer service skill no order no respect cars all beat up make sure to check b4 you leave otherwise they will blame it on you. Also if your card doesn't have a chip you can't rent because they don't take swipe unbelievable.

79d1b0dc-9339-4863-8b58-8a883b4503ba

I will be honest. I over reacted in the beginning and became very impatient. Justin and Byron the manager did give the best customer service and reached out to there area manger Will wells. I apologize for my actions to justin because I was a bit upset. Mr wells did reach out to me last week and I actually missed his call. Now that I understand the situation in berwyn I'm fine with the decision made as Mr Wells credited my account. While there was nothing wrong with the service I received but timing was the personal issue for me and I had to be patient but diligent.

9bcd4fb2-2c62-4bd3-bfaf-8ae68f74d3fa

Unfortunately my brand new car was scratched and I had to use this company for a rental until my car was fixed. I drive a brand new 2021 truck with leather interior, that fits 7 people. I keep my vehicles very clean since I feel it reflects how you live and I want to make a good impression. I was told I was getting a 2021 Nissan car and I was a little disappointed since I have a big family and a small car would make it hard for the whole family to fit but I decided to give it a try. Oh wow do I regret it there's a difference between agreeing to a small vehicle and what I received. This company should be embarrassed by what they provided. This vehicle was dirty, the seats were full of stains in both the front and back seats. I don't know if its blood or what type of stains they are but they are beyond disgusting. There is a smell coming from this vehicle and the brakes don't feel reliable. I'm calling the insurance company today and will also complain. The accident was not my fault therefore this company was covered by the driver at fault insurance. Enterprise please do better, clean your cars, make sure your cars are reliable and offer cars you are proud off. I'm extremely disappointed with this company and I hope they do better but for now please stay away.

Discover convenient car rental services at Enterprise Rent-A-Car in Berwyn, near Chicago. Enjoy easy access, great deals, and reliable vehicles for your trip.

Enterprise Rent-A-Car in Berwyn near Chicago IL

Berwyn

Enterprise Rent-A-Car

Illinois

Discover convenient car rental services at Enterprise Rent-A-Car in Berwyn, IL. Perfect for exploring Chicago and nearby attractions. Book your ride today!

Experience Top Car Rentals at Enterprise Rent-A-Car, Berwyn, IL

Learn about Enterprise Rent-A-Car in Berwyn, IL. Providing reliable vehicle rentals for travelers and locals alike. Your trusted transportation solution near Chicago.

About Enterprise Rent-A-Car, Berwyn, IL - Your Vehicle Rental Partner

Opening hours for Enterprise Rent-A-Car, Berwyn, IL. Find opening hours for Enterprise Rent-A-Car, Berwyn, IL on 6301 Ogden Ave.

Enterprise Rent-A-Car Menu Overview

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Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Nicco's Bar and Grill

Jalisco Express Restaurant

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