Home

Download

NO BAD **RECOMMENDATIONS**.

London, England

Red Room

Copenhagen, Denmark

Delphine

Amsterdam, Netherlands

Chez Nina Green Brasserie

The most popular restaurants in Nova Circle right now

TRENDING NOW

Guide to

During Winter

Prague 

in Finland

The Northern Lights

Winter Edition

Paris

Best bars

New York Cities

Explore curated travel guides filled with hidden gems and top recommendations to inspire your next adventure.

TRAVEL GUIDES

Discover standout moments and top picks from our vibrant community of travelers and explorers.

USER HIGHLIGHTS

Meet our most active and inspiring community members sharing unique recommendations and insights.

TOP USERS

On A Budget

5 Star Luxury Travel

You Must Visit

Eco-Friendly Hotels

Avoid Bali belly

How To:

That Are Worth The Trip

Dining Concepts

The World Is Slowing Down

Soft Travel

Stay updated with the latest travel tips, trends, and exciting updates from the Nova Circle community.

NEWS

Explore

Copenhagens Boutique Hotels

Discover

Tokyos best Ramen

Travel philosophy

The Rise of ‘Soft Travel’

Dublin Best Pubs

 Find fresh ideas and experiences to discover, from must-visit spots to unique activities.

MORE INSPIRATION

Connect with trusted partners who share our passion for unforgettable experiences and quality travel.

OUR SELECTED PARTNERS

Nova Circle is your single space for saving and sharing top recommendations around the world while getting inspired by likeminded people.

Nova Circle - No Bad Recommendations

As a valued Nova Circle member you can enjoy our exclusive partner discounts. Simply just sign in to claim the deals.

Partner Discounts

Enjoy exclusive travel partner discounts with Nova Circle.

Nova Circle Benefits - Travel Partner Discounts

Benefits

Chicago, IL

North America

United States

# Enterprise Rent-A-Car – Reliable Car Rentals in Chicago

Enterprise Rent-A-Car in Chicago, IL, is a prominent car rental service known for its customer-centric approach and diverse vehicle offerings. Established with a vision to provide convenient transportation solutions, this location has become a trusted choice for locals and visitors alike. The facility is situated at 318 S Morgan, making it easily accessible for those in need of a vehicle. Over the years, Enterprise has built a reputation for quality service, with many reviews highlighting the helpfulness of the staff, particularly during challenging situations. Customers appreciate the range of vehicles available, from compact cars to larger SUVs, catering to various needs and preferences.

## History
### The story of Enterprise Rent-A-Car
Enterprise Rent-A-Car was founded in 1957 by Jack Taylor in St. Louis, Missouri, with a mission to provide exceptional customer service and affordable rental options. The company quickly expanded, driven by a commitment to meeting the evolving needs of its customers. The Chicago location, established later, embodies this founding vision by prioritizing customer satisfaction and convenience.

### Milestones and growth
- 1957: Enterprise Rent-A-Car is founded by Jack Taylor.
- 1980s: Expansion into major cities across the United States, including Chicago.
- 1990s: Introduction of the "We’ll Pick You Up" service, enhancing customer convenience.
- 2000s: Continued growth with a focus on sustainability and community involvement.
- Present: Enterprise is recognized as a leader in the car rental industry with locations worldwide.

### Cultural and local influence
Enterprise Rent-A-Car has significantly influenced the car rental industry by setting high standards for customer service and operational efficiency. In Chicago, the company has integrated itself into the local community, often collaborating with nearby businesses and organizations. This local engagement has fostered a sense of trust and reliability among residents, making Enterprise a go-to option for car rentals.

### Continuing the tradition
The commitment to customer service established by Jack Taylor continues to be a cornerstone of Enterprise's operations. The Chicago location exemplifies this tradition, with staff trained to prioritize customer needs and provide personalized service. This dedication to excellence has helped the company maintain its reputation and grow its customer base over the years.

## Community
### Community involvement
Enterprise Rent-A-Car actively participates in community initiatives in Chicago, supporting local charities and events. The company often engages in partnerships with organizations focused on education, environmental sustainability, and community development. This involvement not only enhances the company’s image but also strengthens its ties to the local community.

### Community notion about the place
The community views Enterprise Rent-A-Car as a reliable and friendly service provider. Many customers express appreciation for the staff's willingness to go above and beyond to assist them, particularly during emergencies or unexpected situations. This positive perception is reinforced by the company's active participation in local events and its commitment to supporting community needs.

### Events and gatherings
Enterprise frequently hosts events aimed at fostering community connections, such as car safety workshops and local charity drives. These gatherings not only promote the brand but also provide valuable resources and support to residents. By engaging with the community in meaningful ways, Enterprise strengthens its reputation as a trusted partner in transportation solutions.

## Offerings
### What Enterprise Rent-A-Car offers
Enterprise Rent-A-Car provides a comprehensive range of rental services tailored to meet diverse customer needs. From short-term rentals to long-term leases, the company ensures that customers have access to reliable vehicles for any occasion. The Chicago location features a wide selection of cars, including economy models, SUVs, and vans, catering to both individual and corporate clients.

### Dining and food experience
While Enterprise Rent-A-Car primarily focuses on vehicle rentals, its strategic location in Chicago allows customers to access a variety of dining options nearby. Customers can easily find restaurants and cafes within walking distance, making it convenient to grab a meal before or after picking up their rental vehicle.

### Events and packages
Enterprise offers various packages and promotions throughout the year, catering to different customer needs. These may include discounts for weekend rentals, corporate accounts, and special deals for local events. The flexibility in rental options ensures that customers can find a package that suits their requirements, whether for leisure or business purposes.

### Facilities and features
- Wide selection of vehicles (compact, SUVs, vans)
- Online reservation system for convenience
- Customer service focused on satisfaction
- Flexible rental options (daily, weekly, monthly)
- Convenient location near collision repair services

## Pros and Cons
### Key insights from reviews
Customer reviews of Enterprise Rent-A-Car in Chicago reflect a mix of experiences, highlighting both strengths and areas for improvement. Many customers commend the staff for their helpfulness and the quality of the vehicles, while others express frustration over long wait times and availability issues.

### Compliments and strengths
Positive feedback often centers around the exceptional customer service provided by staff members, particularly Joe, who has received numerous accolades for his attentive and friendly approach. Customers appreciate the convenience of the location and the variety of vehicle options available, which cater to different needs and preferences.

### Contrasts and notable mentions
Conversely, some reviews point out challenges such as long wait times, particularly during peak hours, and issues with vehicle availability despite prior reservations. These contrasts highlight the importance of consistent staffing and inventory management to enhance the overall customer experience.

### Summary evaluation
Overall, Enterprise Rent-A-Car in Chicago is recognized for its commitment to customer service and a diverse range of vehicle options. While there are areas for improvement, particularly regarding wait times and communication, the positive experiences shared by many customers underscore the company's dedication to providing quality service.

## Location & Nearby Attractions
Enterprise Rent-A-Car is conveniently located at 318 S Morgan, Chicago, IL 60607, in a bustling area known for its accessibility and vibrant atmosphere. The surrounding neighborhood offers a variety of attractions, including cultural landmarks, dining options, and shopping venues. Customers can easily explore the city while enjoying the convenience of their rental vehicle, making it an ideal choice for both locals and visitors.

## FAQs
**What are the rental requirements** You need a valid driver's license and a credit card for the rental.
**Is insurance included in the rental** Insurance options are available but not included by default.
**Can I return the car after hours** Yes, Enterprise offers after-hours drop-off options for convenience.

## Visit Enterprise Rent-A-Car Today
Enterprise Rent-A-Car in Chicago is your go-to destination for reliable vehicle rentals. With a strong commitment to customer service, a diverse fleet of vehicles, and active community involvement, this location stands out as a trusted choice. Whether you need a car for a day or an extended period, Enterprise is ready to meet your transportation needs with a smile.

dbe9c029-b7a6-438f-ad78-08b24970cd72

I had my car stolen and I needed to get a rental car. The people at the Morgan location were so helpful and made it an easy process. I had a smaller car in the beginning of the day. They actually knew I needed a bigger one and also somehow knew I needed a win after what happened, and they truly put a smile on my face when they upgraded me. The customer service with this staff is amazing. I truly thank you all and keep up the good work!

fdcb00da-c65a-4b47-aa33-4e94a90f2d57

They make it hard to rent any substantial car to go one way. Other times it's been really good. They always try to give me a tiny car, I drive a big bad SUV and usually pay for the upgrade.

0ba2e55d-3688-4dcf-a924-794e6330ced1

This Enterprise is conveniently located within a collision repair business (which we were working with at this time). It was easy to schedule an appointment with Enterprise online, and we were pleased with the car selection upon arrival. What is the BEST about this location, is Joe. Joe goes above and beyond to provide outstanding service. He was helpful, fun, and had great communication start to finish. We have used other car rental services in the past but this experience was by far the best we have ever had. If we need rentals in the future or know anyone that does in the the Chicago area, we will only recommend Joe at this Enterprise!!!

f365a833-5aa2-4808-890c-be0bf090500a

I had reservations and I still waiting 90 minutes for a rental. The staff tried to do their best but was short staffed. Long waiting times for this location.

09343378-cc51-4d93-b871-7353a345ba0f

I had a reservation for an SUV 15 days in advance. On the day I was to pick the vehicle up at 9:30 a.m. my ride to the rental agency was running 1/2 hour late. I called ( took three tries to get through) and advise them of my late arrival for the pick up. When I did arrive at 10 a.m. there was no car, and no time frame as to when a car would be available, or even if it was an SUV... besides assurance that "we are picking up cars now and it shouldn't be more than 15 min" they couldn't tell me what type of car was coming in.... I asked if they had ANYTHING available, answer was no.... mind you that were were 3 others waiting for cars and 3 staff members behind the counter not helping answering phones or answering any customer questions .... A vehicle did arrive after being returned from rental after my waiting for 1/2 hour but then would need sanitizing and cleaning before I could drive off. The manager said it would be just "a 15 min wait" BullShit.... Horrible customer service!!! Called and borrowed A friends car .... Please Enterprise, school your workers..... 1) Make contact with the customer the day before or the morning of rental, to advise them of any delay. You have their contact information. 2) Hire more competent help to assist management in dealing with customers at the counter, and getting returned vehicles prepped (detailed - sanitized) for rental. 3) Have better inventory control. poor service - very disappointed

6bce9849-e187-4c16-bfb4-c309b5eb75b4

I booked a car through enterprise.com and I got my confirmation e-mail. When I called this location to schedule the pick-up I was told that they may not have a car. My confirmation e-mail from Enterprise did not say..."we may or may not have a car". The rep at the location obviously did not care at all whether they could have my car available, so it could be possible that I'd show up and end up without a car. All I got was attitude, and no service :( Avoid.

8ab58d5e-b536-4790-a585-178db7637177

I rented a van from these guys. It was really short notice. One guy told me that they could probably do it for me, and they'd have to check to make sure that another guy wasn't going to get the van. They called me back on time, told me they couldn't get ahold of this other guy, and were cheerful and courteous the whole way. YOU CANNOT GET THIS SERVICE FROM ANY OTHER VAN RENTAL SHACK AS FAR AS I CAN TELL. Plus the price was unbeatable with no mileage charges.

89a4eab1-09ff-4e66-a8fa-f6451cf67b66

If I could give them 0 stars I would. Terrible customer service, and I'm still receiving random charges to my credit card from Enterprise even though Abra Auto Body said they would cover the costs during repairs. Then when I called customer service, a very rude employee was very condescending and acted like I was interrupting her. After I said that I didnt appreciate the attitude I was immediately hung up on. Ill never work with Enterprise again. I'd rather take the Mega Bus

17346f25-574f-4e76-8c2d-a2b5052ecc03

Very fishy. I booked a car four days before my departure. I got a call one day prior to pick up from a young woman from this location telling me about a policy (IL license required if you use debit card) that would make my rental more difficult. After we ended the call, I called back in order to better understand my options. When I called, I got another agent who sounded a bit condescending. I thanked her and told her I would figure it out. I decided to just take the train instead of drive. I called the location to cancel but I also got on the Enterprise website to cancel at the same time. Although I had an e-mail confirmation for my Monday 3pm return, the website now said the location was closed on the Monday and that my return time was invalid. When I told the agent at the location on the phone that I would just take the train, she (the second one again) was very dramatic, 'awwwwwww. I'm soooooooo sorry', after being rather 'whatever' previously. Don't know what was up, but it does not feel like customer service.

84dacca0-9af5-4b50-bf5a-f7e6a65a7010

These places are staffed with a bunch of slappy kids in cheap suits who can't take a crap without asking their boss. Hey, why doesn't the boss just answer the phone, then? If you call, and are fortunate enough to get an answer, prepare to sit on hold while he/she asks the boss what to do. Then, if you ask a question, prepare to be put on hold while he/she finds out the right answer. I must confess that at one time, many years ago, I worked for a competitor. So I know how the business works - you are instructed to get as much as you can for a car rental. And price is determined by an equal mix of 'how you were referred' and 'what cars are available'. Specifically, if you are a 'yellow pages' caller, you get bent over on the rate. If you know someone or are getting your car repaired or something like that, you have half a shot at not getting screwed. I'd like to think that I conducted myself in a more respectable manner when I was in a similar position. About half a step above mattress sales people.

Discover convenient car rentals at Enterprise Rent-A-Car in Chicago's 60607 area. Enjoy easy access and great service—book your Chicago adventure today.

Enterprise Rent-A-Car in Chicago, IL - Convenient Location

Chicago

Enterprise Rent-A-Car

Illinois

Rent a car easily at Enterprise in Chicago, IL. Perfect for exploring the city and nearby attractions. Book now for a seamless travel experience!

Enterprise Rent-A-Car Chicago - Convenient Car Rentals Downtown

Learn about Enterprise Rent-A-Car in Chicago, IL. Providing reliable vehicle rentals with excellent customer service. Your travel partner in the city!

About Enterprise Rent-A-Car Chicago, IL

Opening hours for Enterprise Rent-A-Car, Chicago, IL. Find opening hours for Enterprise Rent-A-Car, Chicago, IL at 318 S Morgan, Chicago, 60607.

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Dugan's

Bocaditos Chicago

Mammoth Poke