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Chicago, IL

North America

United States

# Hertz Rent A Car – Reliable Car Rentals at O'Hare, Chicago
Hertz Rent A Car at O'Hare International Airport, Chicago, IL, offers a convenient and efficient car rental experience. Known for its quick service and a wide selection of vehicles, Hertz has established a reputation for reliability among travelers. With a history rooted in customer service, the company aims to provide a seamless rental process, from easy check-ins to straightforward returns. Reviews highlight the cleanliness of vehicles and the helpfulness of staff, although some customers have reported issues with service speed and communication. Overall, Hertz remains a popular choice for those seeking dependable transportation in Chicago.

## History
### The story of Hertz Rent A Car
Founded in 1918, Hertz Rent A Car has grown from a small car rental operation to one of the largest car rental companies in the world. The company's founding vision was to provide affordable and accessible transportation options to travelers. Over the decades, Hertz has expanded its services and locations, adapting to the evolving needs of customers and the travel industry.

### Milestones and growth
- 1918: Hertz is founded in Chicago, Illinois.
- 1923: The company begins to expand its fleet and service areas.
- 1960s: Hertz becomes a publicly traded company, further increasing its market presence.
- 2000s: The company embraces technology, launching online reservations and mobile apps.
- 2010: Hertz acquires Dollar Thrifty Automotive Group, expanding its reach.

### Cultural and local influence
Hertz has played a significant role in shaping the car rental industry, particularly in major travel hubs like Chicago. The company's presence at O'Hare International Airport facilitates travel for millions of passengers each year, contributing to the local economy. Hertz's commitment to customer service has influenced industry standards, prompting competitors to enhance their offerings.

### Continuing the tradition
Hertz continues to uphold its founding principles by focusing on customer satisfaction and operational efficiency. The company invests in staff training and technology to streamline the rental process, ensuring that customers have a positive experience. As travel patterns change, Hertz adapts its services to meet the needs of modern travelers, maintaining its position as a leader in the car rental market.

## Community
### Community involvement
Hertz Rent A Car engages with the local community through various initiatives and partnerships. The company often collaborates with local organizations to support events and programs that promote tourism and transportation accessibility. By participating in community activities, Hertz reinforces its commitment to being a responsible corporate citizen.

### Community notion about the place
The community generally views Hertz as a reliable option for car rentals, particularly for travelers arriving at O'Hare. While some customers have expressed concerns about service speed and communication, many appreciate the convenience and quality of vehicles offered. The brand's long-standing presence in the area has fostered a sense of familiarity and trust among local residents and frequent travelers.

### Events and gatherings
Hertz often participates in local events, such as travel expos and community fairs, where they showcase their services and engage with potential customers. These gatherings provide opportunities for Hertz to connect with the community, gather feedback, and promote their offerings. Additionally, the company may host special promotions during peak travel seasons to attract more customers.

## Offerings
### What Hertz Rent A Car offers
Hertz Rent A Car provides a range of services designed to meet the needs of various travelers. From economy cars to SUVs, the company offers a diverse fleet that caters to different preferences and budgets. Customers can easily book vehicles online or through the Hertz app, ensuring a convenient rental experience.

### Dining and food experience
While Hertz primarily focuses on car rentals, the convenience of its location at O'Hare International Airport means that customers have access to numerous dining options nearby. Travelers can enjoy a variety of cuisines before or after picking up their rental cars, enhancing their overall travel experience.

### Events and packages
Hertz offers various rental packages tailored to different customer needs, including weekend getaways, business trips, and long-term rentals. Seasonal promotions and discounts are frequently available, making it easier for customers to find a rental option that fits their budget. The company also provides specialized services for corporate clients, including fleet rentals and tailored billing solutions.

### Facilities and features
- Convenient location at O'Hare International Airport
- Online booking and mobile app for easy reservations
- Wide selection of vehicles, including economy, SUVs, and luxury cars
- Quick check-in and return processes
- Customer support available for inquiries and assistance

## Pros and Cons
### Key insights from reviews
Customer reviews of Hertz Rent A Car highlight both positive and negative experiences. Many travelers appreciate the efficiency of the rental process, while others express frustration with service speed and communication issues. Overall, the feedback provides a balanced view of the company's strengths and areas for improvement.

### Compliments and strengths
- Quick and efficient service during peak times
- Clean and well-maintained vehicles
- Helpful staff members who assist with the rental process
- Competitive pricing compared to other rental companies

### Contrasts and notable mentions
- Some customers report long wait times during busy periods
- Mixed experiences regarding customer service quality
- Issues with billing and communication have been noted by several travelers

### Summary evaluation
Overall, Hertz Rent A Car at O'Hare International Airport offers a reliable car rental experience, with many customers praising the convenience and cleanliness of vehicles. However, the company faces challenges related to service speed and communication, which can impact customer satisfaction. Addressing these concerns could further enhance the rental experience for travelers.

## Location & Nearby Attractions
Hertz Rent A Car is conveniently located at 10255 W Zemke Rd, Chicago, IL, within O'Hare International Airport. This prime location allows travelers easy access to rental services upon arrival. The surrounding area features numerous attractions, including the bustling city of Chicago, known for its rich cultural heritage, diverse dining options, and iconic landmarks. Visitors can explore the city's vibrant neighborhoods, museums, and parks, making it an ideal starting point for their adventures.

## FAQs
**What are the operating hours of Hertz at O'Hare** Hertz is open during airport hours, but not 24/7. 
**Can I return my rental car after hours** Yes, Hertz offers after-hours drop-off options at O'Hare. 
**Is there a shuttle service to the rental location** Yes, a shuttle service is available from the airport terminals to the Hertz facility.

## Visit Hertz Rent A Car Today
Experience the convenience and reliability of Hertz Rent A Car at O'Hare International Airport, Chicago. With a commitment to customer satisfaction and a diverse fleet of vehicles, Hertz is well-equipped to meet your transportation needs. Whether you're traveling for business or leisure, Hertz offers a seamless rental experience that prioritizes efficiency and quality. Discover the ease of renting a car with Hertz today!

5953bc32-92a7-4d71-8e41-799f2a7b8caf

Quick, ready, no long lines, definitely a step up from other companies. First floor access and large hello signs help. There were so many cars but well marked by numbers above and below the cars. Lots of staff walking around before pick up and after. Car was clean and ready to go. Checkout was easy and friendly. Check in, dropping off was even easier. Although a little pricier than competitors, well worth the money.

24e0e232-8579-420f-a83b-673e0cf9411d

They aren't open 24 hours! Hertz counter at O'hare closes at midnight. BEWARE! There is conflicting info out there, but the closing time is midnight according to Hertz. This is odd because all other rental counters at OHARE are 24/7

54d70990-4702-46e3-b825-823ededf60ee

I'm usually brand loyal to another car rental company, but for my trip to Chicago, Hertz's price couldn't be beat! My regular rental was going to be $245.00 or so, and Hertz came in at $118.00. Who are you going to choose? I registered beforehand on their app and entered my flight details (good thing I did, because my flight was 2 hours delayed, and I arrived past midnight). I got confirmation that I could bypass the counter and go straight to the cars. I paid for a regular economy car, but when I got there, no such car existed. They only had compact SUVs which was fine by me. I got a Kia Sportage and was on my way. Easy pickup, easy return, no issues at all, and I appreciate someone staying there past their "close time" so I could get my car. Would definitely use Hertz again if the price is as good as it was this trip!

9d7c4153-3cec-415d-aa74-bc3033eb8858

Rented a car at O'Hare. Was never told about the PlatePass option. Paid my own toll on the road through Illinois Tollway app. Received an invoice from PlatePass, (representing Hertz) for $75. Called Hertz. They told me the would look into it and get back to me within 72 hours. They never got back to me. I ended up paying the PlatePass invoice even though I was not made aware of the service at check-in. Neither me nor my family will ever rent a car from Hertz in the future.

bf76faae-078d-4ad0-9cbd-a202c1e45edf

Horrible service, a line a mile long and only two clerks out of five are working, the other two are wandering around or shuffling papers with an air of unconcern. The same couple has been up at the desk for thirty minutes and the clerk is on the phone about something. There are 42 people in line. A dystopian nightmare.

26cc1f75-02a9-483c-9dcc-942c7507fe8e

Great experience at Hertz at O'Hare. You have to make your to the MMF Facility using the Air Train that goes from terminal to terminal. From there, simply follow the signs to your rental car company. Hertz is on the first floor. As a Gold Member, I simply found my name on the board and proceeded to that area to select a vehicle. (Skipping the counter!) The President's Circle selection was a bit lacking...lots of Nissan Altimas and Rogues, Jeep SUVs, and Kia Sedans mostly. There was one or two Corollas and a Camry. There were also some Buick Encores. Exiting was very straight forward...just drive to the booth and present your license. Returning was just as simple...drive up to the instructed location, empty your vehicle and leave it. I received a receipt via email within minutes. The few employees we encountered were very efficient...no issues! There are a few convenient gas stations close by to refuel before returning your vehicles on Higgins and Mannheim roads.

e024ef85-43cd-46e6-be11-214d082d14b5

This location should learn to answer a phone. It's makes it impossible to deal with issues that require their attention locally.

ac31b4ff-7870-492a-84e2-a1cd3969b889

I really hate Hertz in O'hare Airport. Only 2 employees and very slow, they taking there time and very rude employees. Hertz you suck I waited 2 hours to pick up my car and on top of that I booked and confirmed my reservation online.

0c0953c3-4b20-4b0a-9b56-6487c74a8572

Trying to Charge me $400 for Lost Keys! I am a President's circle member who returned a car at 4:30AM on 8-25-25 to the Hertz Rental at ORD. Despite over 50 cars being dropped off there were no attendants checking cars in, just a single Hertz employ having a picnic on a car hood. Hertz claimed and billed me for missing car keys that were left in the console by the shifter. I know they were there because I saw a key drop box upon leaving, I went back to get the Keys (which I saw for the second Time) , but said employee yelled to leave them in the car. Complained about the $400 charge to hertz customer service and they said they tried to contact me multiple times, but there is no phone text or email record of them doing so. Furthermore, there were multiple errors on the bill for instance claiming 950 of Mileage when I drove less than 100 and only paid for 4 gallons to fill the tank. The fact of the matter is When I dropped the car off the keys were in the car. By law, Hertz took possession of the car when I left, what happened to it after that point is not my problem and I will not pay their fee. Ever since Hertz went bankrupt i have avoided the company until AMEX offered the president's circle upgrade to card members. I should have obeyed the old maxim never do business with a bankrupt company because by delcaring bankruptcy they have lost their morals.

f9cd4013-59f7-4ba3-ac14-f088563d0beb

Inaccurate fuel charges and misleading customer service. Had a Jeep Compass rental at Hertz O'Hare Airport on 5/25/2025. When I picked up my rental vehicle, the gas tank was only at 25%. The Hertz employee at the exit gate acknowledged this and assured me she would make a note in the system so that I would receive a proper adjustment upon return. I trusted that the matter was documented. Before returning the car to Chicago O'Hare Airport, I filled the tank to full, going out of my way to find a gas station in a completely unfamiliar city with challenging airport traffic at night. This not only delayed my schedule and caused significant inconvenience, but also added stress to my trip. Upon return, I informed the Hertz employee at the return area of the gas situation. She scanned the vehicle using her iPad, confirmed that the previous note was in the system, and told me that my receipt would reflect a refund. Despite these assurances, I received no refund. When I contacted Hertz Customer Service, I was told that according to their records, the car was returned at the same fuel level as it was rented, and therefore no adjustment was made. This is simply not true and ignores the documentation and employee confirmations I received. This issue is not about the money--it's about principle and basic customer care. I've rented vehicles numerous times from various companies and never once received a car with only a quarter tank. I didn't mind correcting the error myself, but the lack of follow-through and inaccurate record-keeping is extremely disappointing. I am sharing not only to seek a correction but also to warn future customers about the lack of accountability and the potential hassle they may face with Hertz in even the most straightforward situations. If Hertz cannot resolve a minor fuel discrepancy correctly--even when employees acknowledge the issue--I have no confidence in their ability to support customers when larger issues arise.

Discover Hertz Rent A Car in Chicago for reliable vehicle rentals. Explore the city with ease and comfort. Book your rental today for a seamless experience.

Hertz Rent A Car in Chicago, IL - Convenient Location

Chicago

Hertz Rent A Car

Illinois

Rent a car effortlessly at Hertz Rent A Car in Chicago, IL. Perfect for exploring the city and nearby attractions. Book your vehicle today!

Hertz Rent A Car Chicago - Convenient Car Rentals Near You

Learn about Hertz Rent A Car in Chicago, IL. Your trusted partner for reliable vehicle rentals, excellent service, and convenient locations.

About Hertz Rent A Car Chicago, IL

Opening hours for Hertz Rent A Car, Chicago. Find opening hours for Hertz Rent A Car, Chicago, IL at 10255 W Zemke Rd.

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