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Baton Rouge, LA

North America

United States

# Avis Rent A Car – Reliable Car Rentals in Baton Rouge, LA
Avis Rent A Car, located at 9704 Airline Hwy, Baton Rouge, LA, is a car rental service that has garnered a mixed reputation among customers. Known for its convenient location inside a Pep Boys, Avis offers a range of vehicles for rent, catering to both leisure and business travelers. Despite its strategic placement, the service has faced criticism regarding customer service and vehicle maintenance. Established as a part of the Avis Budget Group, this location aims to provide accessible transportation options in the heart of Baton Rouge. However, reviews highlight significant challenges in service quality and vehicle readiness, impacting the overall customer experience.

## History
### The story of Avis Rent A Car
Founded in 1946, Avis Rent A Car has grown to become one of the leading car rental companies in the United States. The brand's vision was to provide customers with reliable and convenient transportation options. Over the years, Avis has expanded its operations globally, maintaining a commitment to customer service and vehicle quality. The Baton Rouge location, situated within a Pep Boys, reflects a unique operational model that aims to enhance accessibility for customers.

### Milestones and growth
- **1946**: Avis is founded, introducing the concept of self-service car rentals.
- **1960s**: The company expands internationally, establishing a presence in several countries.
- **1980s**: Avis becomes known for its innovative marketing strategies, including the famous "We try harder" campaign.
- **2000s**: The Avis Budget Group is formed through a merger, further solidifying its market position.
- **Present**: The Baton Rouge location continues to operate, adapting to local needs while facing challenges in service delivery.

### Cultural and local influence
Avis Rent A Car in Baton Rouge has become a part of the local transportation landscape. Its presence within a Pep Boys location offers a unique blend of automotive services, catering to both car rental and maintenance needs. However, the integration of these services has not been without challenges, as customer experiences often reflect broader issues within the local car rental market.

### Continuing the tradition
Despite facing operational hurdles, Avis Rent A Car strives to uphold its founding principles of reliability and customer service. The Baton Rouge location aims to adapt to the evolving needs of its clientele, focusing on improving service delivery and vehicle maintenance to enhance customer satisfaction.

## Community
### Community involvement
Avis Rent A Car in Baton Rouge engages with the local community by providing essential transportation services for residents and visitors alike. The location's partnership with Pep Boys allows for a unique synergy, offering customers a one-stop shop for both car rentals and automotive repairs. This collaboration is designed to foster community ties and enhance customer convenience.

### Community notion about the place
Customer feedback regarding Avis Rent A Car in Baton Rouge is mixed. While some appreciate the convenience of the location, others express dissatisfaction with service quality and vehicle condition. The community's perception is shaped by individual experiences, with many highlighting the need for improved customer service and vehicle maintenance.

### Events and gatherings
While Avis Rent A Car does not host specific community events, its role in providing transportation for local gatherings and events is significant. The location serves as a resource for individuals attending conferences, family reunions, and other community activities, contributing to the overall mobility of Baton Rouge residents.

## Offerings
### What Avis Rent A Car offers
Avis Rent A Car provides a variety of vehicles for rent, catering to different customer needs. From compact cars to larger SUVs, the fleet is designed to accommodate both short-term and long-term rentals. The location aims to offer competitive pricing and flexible rental options, making it a viable choice for travelers in Baton Rouge.

### Dining and food experience
As a car rental service, Avis does not offer dining options on-site. However, its strategic location near various restaurants and cafes allows customers to easily access food options before or after picking up their rental vehicles. This convenience enhances the overall customer experience, especially for those traveling for leisure or business.

### Events and packages
Avis Rent A Car in Baton Rouge does not specifically offer event packages. However, customers can inquire about special rates for group rentals or long-term rentals, which may be beneficial for events such as family gatherings or corporate functions. The flexibility in rental duration allows for tailored solutions to meet diverse customer needs.

### Facilities and features
- Located inside Pep Boys for convenient vehicle maintenance.
- A range of vehicle options, including economy, SUVs, and luxury cars.
- Competitive pricing and flexible rental terms.
- Accessible location for both local residents and travelers.
- Acceptance of major credit cards for easy transactions.

## Pros and Cons
### Key insights from reviews
Customer reviews of Avis Rent A Car in Baton Rouge reveal a spectrum of experiences. While some customers appreciate the convenient location and vehicle options, many express frustration with customer service and vehicle quality. The mixed feedback highlights the need for operational improvements.

### Compliments and strengths
Positive reviews often mention the convenience of the location within Pep Boys and the variety of vehicles available for rent. Some customers have noted that the pricing is competitive compared to other rental services in the area, making Avis a practical choice for budget-conscious travelers.

### Contrasts and notable mentions
Conversely, numerous reviews point to significant issues with customer service, including long wait times and unprofessional staff behavior. Several customers have reported dissatisfaction with vehicle cleanliness and maintenance, which detracts from the overall rental experience. These contrasts underscore the challenges faced by the Baton Rouge location in meeting customer expectations.

### Summary evaluation
In summary, Avis Rent A Car in Baton Rouge offers a convenient rental option with a diverse fleet of vehicles. However, the location struggles with customer service and vehicle maintenance issues, which have been highlighted in numerous reviews. Addressing these challenges is crucial for improving the overall customer experience and maintaining a positive reputation in the community.

## Location & Nearby Attractions
Avis Rent A Car is situated at 9704 Airline Hwy, Baton Rouge, LA, a central location that provides easy access to various attractions in the city. Baton Rouge is known for its rich cultural heritage, including the Louisiana State Capitol and the USS Kidd. The surrounding area offers a mix of dining, shopping, and entertainment options, making it a convenient base for both locals and visitors. The proximity to major highways allows for easy travel to nearby attractions, enhancing the appeal of renting a vehicle from this location.

## FAQs
**What are the rental hours for Avis Rent A Car** Rental hours may vary; typically, they open at 8 AM.
**Is there a minimum age to rent a car** Yes, the minimum age is usually 21, with additional fees for drivers under 25.
**Do I need insurance to rent a car** While not mandatory, insurance is recommended for added protection.

## Visit Avis Rent A Car Today
Avis Rent A Car in Baton Rouge, LA, offers a range of vehicles and convenient rental options for both locals and visitors. Despite facing challenges in customer service and vehicle maintenance, the location remains a viable choice for those in need of reliable transportation. With its strategic location and variety of offerings, Avis aims to enhance the travel experience for everyone who walks through its doors. Consider Avis Rent A Car for your next trip to Baton Rouge and discover the convenience of their services.

de7f7ce2-d43c-40e6-9934-0df1cd1f11ec

Absolute worst rental car experience ever! I was charged a $400 detailing fee for pet hair in a car that wasn't detailed in the first place and died on me twice in traffic. If I could leave a zero star review I would. Here are a few pictures of the pet hair.

fcf04208-dc98-4014-a767-157f1dcfe927

Owner was inappropriate and hostile. Owner refused to accept company invoice on payment for vehicle and refused to speak with my company to confirm the information over the phone. Unprofessional, I have already filed a complaint to the avis corporate office on this location.

deec00c8-38fc-433c-a368-40020f096089

Avis/Budget needs to take a course on how to provide exceptional or even minimal customer service and train their employees on how to arrive to work on time. I dealt with them three times during my stay, and each time they were at least 2 hours late to opening up and the attitudes of the agents were horrendous. When I went to pick up my replacement vehicle, as the first one had a leak in the tire, I walked around the vehicle and noticed that the undercarriage was mostly detached from the vehicle. I had to return to the agent downstairs to report the damage, as no one works upstairs by the vehicles. The agent acted as though this was normal and nothing worth notating. One speed bump or train track and that thing would fall off or get stuck. I asked for another vehicle and she acted like I was inconveniencing her. I ended up changing companies after that.

ce7bc460-0ae6-412b-a303-3ab657d6c3d1

I would give them a zero all cars smell like smoke don't clean they cars they a car wash right down the street and the manager guy wearing the women boots and sliver painting nails is the worst don't go here save yourself the headache and strees

57e59b27-18ed-49a1-9206-c0b8d27830f3

The worst experience ive ever had. Rented a car for the first time and the lady tacked on some charge for insurance without me approving it and taking advantage of us. When I tried to tell the lady that at checkout she proceeded to try & say I'm lying & refused to talk to my dad anymore on the phone. The lady the counter at the BR airport was rude and tried to say "there's no way they put that charge on without my consent & no way they didn't give me a pamphlet for returning the car bc they give it to every customer." The person who checked me in for the rental was new & the lady who checked me out was horrible & rude & I wouldn't recommend this business to anyone ever. Enterprise at the BR airport is amazing & much friendlier & explains everything out front. The whole staff at Avis was RATCHET and RUDE and you could tell by their customer service skills which were nonexistent.

f2ebbe84-be0d-4610-a39f-f4988b66a818

*This Avis rental car location is shared with Budget Rental car and is located INSIDE the Pepboys* I wasn't aware of this when I arrived here to rent a car from Avis rental car and stopped next to this Pepboys location in Baton Rouge. At first thought when I got dropped off by my uber driver here, "wtf??? A Pepboys??? Where's the Avis car rental place????" Till I realized, 5 minutes later, that there on the building is a small rectangular signage that spelled out that Avis and Budget rental car was here, but where? Finally, it dawned on me. Inside Pepboys. Yep, much like how banks occupies a small corner of supermarkets spaces nowadays, Avis/Budget rental car is doing that. At least they are right in front of the entrance versus somewhere in the back of Pepboys. Took me a little while to wrap my head around this thing, since usually rental car places have their own private lot, but I guess that's not the case with Avis/Budget car rental and Baton Rouge, La. For what it's worth, the overall experience here was an interesting one. The service here was decently adequate although there was just one person at the counter, with seemingly no other staff at this location - at least when I was there on June 1, 2016. It was somewhat slow, but I got in and out of there just dandy. Just one person doing everything. That's got to be pretty cool. You couldn't tell which cars were the rentals and which cars were private vehicles shopping at Pepboys. No signage or anything. Lol it was clearly an eye opener. Welcome to Baton Rouge, Louisiana, where things gets done a little differently among these parts, I reckon! It was the first time ever that I received a Volvo Jetta as my car for a day. I would have rented from BTR airport, but their rates there were so high and that returning a car at 4:30am made it even harder to justify. So, I just did a rental for a day then used uber for the rest of my time in Baton Rouge. With that said, this Avis/Budget car rental location is located at 9704 Airline Highway in the heart of Baton Rouge. It's about a 20 minute drive from the airport. They accept major credit cards, which is always a plus. I did the LDW insurance thing + the roadside assistance thing for about $8 more per day. Never know what can happen out there! I brought the car back 3/4 full, which was the same as when I rented it out, so there's some cost savings there in gas. Always nice to save here and there while traveling. The shock of the entire operation for Avis/Budget car rental to be inside a Pepboys instead of a distinguished parking lot with its own rental counter like you see at the airport was disconcerting to say the least. At least Priceline was accurate when it gave me the address of this rental location. In the back of my head, I thought they had given me inaccurate information and I even checked out google maps - street view prior to arrival just to see it first. It all worked out in the end and customer service here was adequate, although it can be improved. They should start staffing at least one more person here just to have more streamline operations rather than one person doing everything. Maybe it's better this way for just one person, but it's time waster when you're waiting for your rental car. Not mad not complaining either, just an observation. For what it's worth, the car that I drove was pretty neat. The Volvo Jetta was a good drive and never had problems with it. Especially when it had just over 1,100 miles when I got behind the wheel. 4 stars just because it was an adequate experience. Cheap deals outside the BTR airport and a pretty good location. It was about 2 miles from my hotel, so I just walked it after dropping the car off. lol Support local! B

a2ad95bf-dda7-46b0-a178-a57fbf12632d

To say that there was poor customer service would imply that there actually was customer service, or even an attempt at customer service. Now, I prefer not to blast a company or person on Yelp, but to register a complaint with Avis I need some type of reference number, which I would have to get by calling customer service. They are a major reason I am making this review, so I am not interested in dealing with them anymore. Here's what happened. My wife reserved a truck for about a month ago, doing so far in advance. We were planning our move from Baton Rouge to Chicago. The reservation was for Saturday morning, and on Thursday we received a call that there would not be a truck available and were given a number to call (customer service or something, my wife ended up handling it). It took multiple phone calls, including a promised call back from Avis that never happened, and, in total, something like 3-4 hours of aggravation. In the end, we were told that the person working at this particular Avis made a mistake. They even offered the explanation that this person was simply confused because their experience was in car rentals and truck rentals operated differently. Whatever, but we were told we would have a truck. By now you should see where this is going, but it is worse than them just not having a truck. So yeah, Saturday morning we show up and the employee seems shocked that we expect a truck, imploring us that they called and said there would not be one. Fair enough. At this point it is my wife, my father, and me standing at the register, extremely disappointed and annoyed that this could even happen. Frankly, we were pissed. My two young children (1 and 3 yrs) had already gone north and were staying with their grandparents. We had people and things waiting on us. We were told to call a number, conveniently the same number we had called a few days earlier that evidently botched this thing in the first place. So imagine my frustration that this is the only response from Avis. It seems appropriate to mention Tangie T, the office manager, who provided absolutely no help. Quite literally, nothing; the customer service was non-existent. Was Tangie, a manager, unable to look up available trucks? If not, shouldn't he have said as much? I will admit that initially we raised our voices at times and all spoke at him at once, so maybe it was too much for him. I think he may have been offended when I told him that someone at customer service told us that the mistake was his (he did feel the need to flaunt his 20+ years of experience). But eventually I kept trying to get him to answer a simple question, one that should be quite obvious to anyone willing to consider the situation. If we called customer service initially and they told us there would be a truck, what do we do if we call them again and they tell us there should be a truck? It just doesn't make sense to call customer service when they screwed the whole thing up in the first place, especially when it took them hours the first time. For whatever reason, I couldn't get this question through to Tangie, he just kept telling us to call customer service. But I kept trying to ask the question clearer, because he just wouldn't actually answer it. By this time he had become very defensive and, instead of listening to my question (maybe that is why he couldn't answer it), he repeatedly interrupted me. I firmly told him to stop interrupting me and answer my question. This was too much for Tangie, who then completely shut down. He sat on his stool and ignored us. Not having a truck was not Tangie's mistake, but he offered nothing to help the situation and actually made it worse with impressively poor customer service.

8209e8bc-70f9-4c3b-86ee-7c46e2496cb7

Made a reservation a week early and the vehicle is not ready when I arrived at Pepboys/Avis. They opened at 8:00 am and we are still waiting at 11:00am. The staffs are nice and apologetic but this doesn't change the fact that my travel plan is delayed because they cannot honor a reservation. I do not recommend this location.

Discover Avis Rent A Car in Baton Rouge, LA for convenient vehicle rentals. Explore the city with ease and enjoy exceptional service. Book now for your adventure.

Avis Rent A Car in Baton Rouge, LA - Convenient Location

Baton Rouge

Avis Rent A Car

Louisiana

Rent a car easily at Avis in Baton Rouge, LA. Perfect for travel, business, or leisure. Find us at 9704 Airline Hwy and explore Baton Rouge!

Avis Rent A Car in Baton Rouge, LA - Convenient Car Rentals Near You

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