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Baton Rouge, LA

North America

United States

# Avis Rent A Car – Reliable car rentals in Baton Rouge, LA

Avis Rent A Car in Baton Rouge, LA, is a prominent car rental service known for its extensive fleet and customer service. Established with a vision to provide reliable transportation solutions, Avis has become a staple for travelers in the region. The company offers a variety of vehicles, catering to diverse needs—from compact cars to SUVs. Despite its reputation, Avis has faced challenges, particularly regarding customer service experiences, which have been highlighted in numerous reviews. The community recognizes Avis for its convenience, especially at the Baton Rouge Airport, making it a go-to choice for both locals and visitors.

## History
### The story of Avis Rent A Car
Avis Rent A Car was founded with a vision to revolutionize the car rental industry, focusing on customer satisfaction and reliability. Over the years, it has grown to become one of the leading car rental companies in the United States, including a significant presence in Baton Rouge. The company's commitment to providing quality service and a diverse fleet has been central to its identity.

### Milestones and growth
- **Founding**: Avis was established in 1946, aiming to provide a better car rental experience.
- **Expansion**: Over the decades, Avis expanded its operations globally, becoming a recognized name in the car rental market.
- **Technological advancements**: The company has embraced technology, offering online reservations and mobile applications for customer convenience.
- **Acquisition**: Avis acquired Budget Rent a Car in 2002, further solidifying its market position.

### Cultural and local influence
In Baton Rouge, Avis Rent A Car has become synonymous with convenience for travelers. The company plays a significant role in the local tourism sector, providing essential services to visitors exploring the rich cultural heritage of Louisiana. Avis's presence at the Baton Rouge Airport enhances accessibility, making it easier for travelers to explore the city and surrounding areas.

### Continuing the tradition
Avis continues to uphold its founding principles by focusing on customer service and vehicle quality. The company regularly updates its fleet, ensuring that customers have access to modern and well-maintained vehicles. This commitment to quality and service is evident in their ongoing efforts to improve customer experiences.

## Community
### Community involvement
Avis Rent A Car actively engages with the Baton Rouge community by supporting local events and initiatives. The company often collaborates with local businesses and organizations to promote tourism and enhance the overall visitor experience in the region. This involvement helps strengthen community ties and fosters a positive image of the brand.

### Community notion about the place
The community's perception of Avis is mixed, with some customers praising the reliability and cleanliness of the vehicles, while others express dissatisfaction with customer service experiences. This dichotomy reflects the varying experiences of customers, highlighting the importance of consistent service quality in maintaining a positive reputation.

### Events and gatherings
Avis often participates in local events, providing transportation solutions for various gatherings, including festivals and conferences. This involvement not only showcases their services but also reinforces their commitment to being an integral part of the Baton Rouge community. Such participation helps Avis maintain visibility and relevance in the local market.

## Offerings
### What Avis Rent A Car offers
Avis Rent A Car provides a wide range of vehicles to cater to different customer needs, from economy cars to larger SUVs and vans. The company emphasizes convenience and reliability, making it a popular choice for both business and leisure travelers. Avis also offers additional services, such as roadside assistance and insurance options, enhancing the overall rental experience.

### Dining and food experience
While Avis Rent A Car primarily focuses on vehicle rentals, the convenience of their location at the Baton Rouge Airport allows travelers easy access to nearby dining options. Customers can enjoy local cuisine and refreshments before or after picking up their rental vehicles, making their travel experience more enjoyable.

### Events and packages
Avis frequently offers promotional packages and discounts, especially during peak travel seasons. These packages may include special rates for extended rentals or discounts for members of loyalty programs. Such offerings are designed to attract customers and provide them with value during their rental experience.

### Facilities and features
- **Online booking system**: Customers can easily reserve vehicles online.
- **Mobile app**: A user-friendly app for managing reservations and vehicle pick-up.
- **Diverse fleet**: A wide range of vehicles to meet various needs.
- **Customer support**: Assistance available for any rental-related inquiries.

## Pros and Cons
### Key insights from reviews
Customer reviews for Avis Rent A Car in Baton Rouge reveal a range of experiences. While some customers appreciate the cleanliness and reliability of the vehicles, others report significant issues with customer service and vehicle availability. This inconsistency highlights the need for improved service delivery.

### Compliments and strengths
Positive reviews often mention the cleanliness of the vehicles and the ease of the rental process. Many customers appreciate the convenience of the location at the airport, which allows for quick access to rental services. Additionally, some reviews highlight the professionalism of certain staff members, contributing to a positive rental experience.

### Contrasts and notable mentions
Conversely, numerous reviews point to poor customer service experiences, including long wait times and unhelpful staff. Customers have reported feeling undervalued and frustrated, particularly when issues arise with their rentals. This contrast in experiences underscores the importance of consistent service quality across all customer interactions.

### Summary evaluation
Overall, Avis Rent A Car in Baton Rouge offers a mixed bag of experiences. While the convenience and vehicle quality are often praised, the customer service aspect requires significant improvement. Addressing these issues could enhance customer satisfaction and foster a more positive reputation in the community.

## Location & Nearby Attractions
Avis Rent A Car is conveniently located at 9211 General Chennault Dr, Baton Rouge, LA 70807, making it easily accessible for travelers arriving at the Baton Rouge Airport. The surrounding area is rich in cultural attractions, including historical sites and local dining options. Visitors can explore the vibrant culture of Baton Rouge, including its music scene and culinary delights, all within a short drive from the rental location. The strategic positioning of Avis allows customers to seamlessly transition from their rental experience to exploring the local attractions.

## FAQs
**What are the rental requirements** You need a valid driver’s license and a credit card to rent a vehicle.
**Can I modify my reservation** Yes, reservations can be modified online or via the mobile app.
**Is there a mileage limit** Most rentals come with unlimited mileage, but check specific terms.
**What is the cancellation policy** Cancellations are typically free if made within a specified time frame.
**Do I need insurance to rent a car** Insurance is optional but recommended for added protection.

## Visit Avis Rent A Car Today
Avis Rent A Car in Baton Rouge, LA, offers a reliable option for travelers seeking convenient transportation solutions. With a diverse fleet and a commitment to customer service, Avis aims to provide a satisfactory rental experience. Despite some mixed reviews, the company's presence in the community and its historical significance make it a noteworthy choice for both locals and visitors. Experience the convenience of Avis Rent A Car and explore all that Baton Rouge has to offer.

823b8bdc-c341-4a98-a685-e550e80d2424

If I could give zero stars, I would. First off they gave me a vehicle that was full of roaches. However we did not notice until the following day when all of the seats and luggage were covered in creepy crawly ROACHES! The first night we received the vehicle some of the passengers felt something crawl across their feet and legs but thought, hey it's Louisiana, maybe it's just a mosquito of some sort. But we were sadly mistaken when we discovered Roaches crawling all over the vehicle. When calling to advise Avis that we needed a replacement vehicle, they advised that we had to wait two hours for tow (in the rain) before they would replace the vehicle for which we would have to take an Uber back to Avis at the airport, after tow arrived to retrieve a new vehicle. Well since it was 10 pm at night and Avis closed at midnight, if we would have waited, Avis would have been closed by the time we arrived with tow and then we would be stranded without a vehicle. So in shear desperation, we drove this roach invested vehicle 30 mins back to Avis to exchange it for a new vehicle! Now, not only were my plans ruined for the weekend, but the replacement vehicle was too small and not in the same class as the vehicle rented. The whole situation was a big inconvenience. But do you think that Avis cared? NO! They still charged me for two of the four days for the rental even though it was replaced with a vehicle that did not meet my needs. You would think for the inconvenience, the whole rental charge would have been reimbursed. Then after they advised that they would take $200 off of my bill, they still charged my credit card the full amount! What is wrong with this company. No one should have to endure what me and my friends had to endure this past weekend! DO NOT RENT FROM AVIS, BUDGET, OR ANY OF THEIR AFFILIATES! THEY DO NOT CARE ABOUT YOU AS A CUSTOMER, THEY ONLY CARE ABOUT THE DOLLAR!

1873e169-f097-4bdf-8b7f-e2f1dad5b2c9

Wow! Had an Avis car for less than 3 weeks and the car issue lights etc started coming on. Called to get a replacement and an hour later they said the car was ready and they sent us to the Baton Rouge airport for a replacement. They told us we wouldn't have to wait in line. We get to the airport and they tell us we will have to wait another hour. So, if you are planning to rent a car, don't use Avis. You will regret it.

47d45d1e-d0b9-4a4a-9f4b-10b4427d1edf

Dishonest advertising on fuel package, does not state you will be paying for full tank regardless of how much gas you use on app when filling out rental. Was blocked from completing drop-off at all because of bug in app during process. Avis called me two days after drop-off to ask if i had dropped the vehicle off. Did no one check? Preferred Plus membership means nothing.

5aa1d0b0-45f4-4900-8c5c-9cd78e3c18fe

Avis needs an entire new fleet of cars. I reserve cars often and they almost Never have available cars when I get to the counter. Unfortunately, they're the only company besides Budget that ever allows reservations so options are few, since they rent from the same counter. I reserved for 10 AM. It's over three hours later and I'm still waiting for a car. Several other customers are also here awaiting cars that weren't available. They've offered electric cars and SUVs. Apparently, no one wants these and they're in abundance. "Don't allow reservations for small cars if you don't have them. Don't waste my time. You should be out of business with the below one star customer service you offer." Add-on: After three hours of waiting, I had an altercation with an employee who just told me they won't have cars of the class I reserved. She knew that but didn't disclose it. She canceled my reservation so I have no car now and no other rental agency has cars. I will be seeking counsel for the treatment I've encountered today.

97d36dba-0fe9-4587-9bd4-6f54ce1e4984

Vickie was the human form behind the counter when I came in needing anything with four wheels to get me to Houston. My son had been careflighted following a medical emergency. The lady behind the counter couldn't have made this horrible experience in a parent's life any more terrible. She went out of her way to be wretched for no reason. I was holding back tears and as calm and patient and nice as I could be (I literally had no excess energy to be mean to anyone) and she was just hateful. During the bizarre encounter, she actually took a personal call on her cell phone and after a while informed the party on the other side she HAD to work because of a customer. I asked a follow up question to understand their toll policy, and she went truly above and beyond to not be helpful all while putting her rotten personality on display front and center. Imagine my instant regret when I asked where the parking garage for rental vehicles was. As I carried my hotdog folded contract papers, mentally preparing myself to find the garage and the long stressful drive ahead of me, she began what sounded like inventory of keys. But Donkey Kong on steroids style. I've never given much thought to a key faab being nonfunctional, but running one over with an International Harvester would be a walk in the park compared to the anger she was taking out on those poor little existences of what was yet another bane of her employed working existence. To terminate her and grant her unemployment would be too kind of a favor in her benefit, but she has no business working with people or in customer service. The experience somehow got worse from there, though. My hotdog folded contract directed me to a vehicle bay that didn't exist and car keys to a vehicle I later learned was in a return line to still be checked in and/or cleaned. Thankfully? Sammy, who I assume oversaw returns, was just as confused as I was. He gestured to a Camaro. I really had no preference, but one of my friends who helped me get to the airport pointed out I'd considered an SUV since that's what I was used to driving. As quickly as he pointed to a Tahoe he had available, he regretted it (he'd glanced at my contract and I assume he didn't want to eat the cost-- I understand). He backpedaled and pointed to a minivan. At this point, we were splitting hairs. I told him I truly didn't care BUT I wasn't driving a minivan (after how this fiasco played out, I decided to hold on to some sense of dignity) As he hemmed and hawed, he was finally told to refund my money and let me leave or get me in a vehicle ASAP, because enough time had been wasted. Truthfully, I needed to be in Houston 6 hours ago, but that was no one's fault here. Ah Sammy. He would have won a race against a sloth, barely. When he got back, he didn't bring me my original contract or a new one. He told me not to worry about it. So that's how I ended up rocketing up I-10 in a camaro..... pretty practical for a ninny who obeys speed limits... I've never been flashed by more drivers in all my life. Or so disgusted by a customer service representative. Once I got to Houston, I found no updated contract in my email. So I sat on hold for 25 minutes outside the hospital before finding out whether or not this car was expected or if they were expecting a charger I didn't receive. Not to mention this vehicle wasn't clean when I got it, no one did a walk around (so I took pictures of the existing scratches), the gas tank was not full, the oil life was low. And Vickie? I asked her to help me select the Avis return location closest to the medical center in Houston. She selected the furthest in Houston proper. Next time, I may just have to call an Uber. Then again, if there is a next time for something like this, I'll probably give in to a stroke or a heart attack. Information overload and humor aside, I wouldn't rent from these folks. I actually used to work for Budget Trucks and am shocked they'd let the Avis side of their business (the money maker of their operation) operate in this manner. Because I'm not the only one with such a terrible experience with this exact representative.

4486c46c-dc4e-4671-9b12-ee9c7607dd93

On November 23 (Thanksgiving Day), my father and I arrived at Baton Rouge Airport. We picked up our luggage and went to the Avis counter to pick up our car. Our connecting flight from Houston was delayed, so we were anxious to get our car and drive to our house. When we arrived at the counter, no one was there. We waited a few minutes and a gentleman who was returning his car said there was no one from Avis anywhere in the airport. No one was at the counter to deal with the people who needed cars, and no one was in the parking lot to deal with the people returning their rentals. We had to return to the airport the next day to get our car. A very nice young woman (I believe her name was Crystal) and a young man ( I believe he was the manager) were attempting to deal with the long line of people who needed cars. This is not the first time we have had problems at the Baton Rouge airport Avis counter being understaffed. Avis, please do the right thing and hire more staff!

d3e3290b-b322-4c0f-9339-95647e592f01

We reserved a car online and we had to wait 2 hours to get our rental. There were 12 people ahead of us! When we were finally called up, they didn't even have the right vehicle we reserved. They offered an SUV instead of the sports car. When we posed our concern, the representative told us that this is a 1-800 problem and that we can choose not to rent. So we were trapped to rent this vehicle. Before I signed the contract, I asked if we will still get it at the same rate. She said yes. When we arrived to the car, I noticed on the receipt that we were charged $90 more on our daily rate. Talk about a bait and switch. Do not go to Avis. What a bunch of crooks.

b0b3feb1-2ab2-4385-af2d-fdae1d2cf408

As a "mini" traveler, I get to see and hear everything at all of the places I travel. Mostly, you learn by listening as most vendors are friendly and thankful for your business. Not this Avis. The representative (no exaggeration or cliché) was one of the worst I have encountered. Her "I don't give a shit" attitude is a terrible perception of Avis. If this is the culture of Avis, then the bad reviews speak for themselves. Never again!

1aa35054-8851-4ba6-9805-8bc38f696b59

Do not be late; you will be charged a full rental day. Review your statement carefully; I was charged for gas and the vehicle was full of gas when I returned it. The Baton Rouge Avis office could care less. I will not be a return customer.

24a26cda-9573-4553-8449-44108add6535

I use Avis whenever I rent a car in Baton Rouge. I have found them to be courteous and reliable. The cars are always clean, and they have exactly what I have reserved.

Discover Avis Rent A Car in Baton Rouge, LA, for convenient vehicle rentals. Explore the city with ease and enjoy top service. Book your ride today!

Avis Rent A Car in Baton Rouge, LA - Convenient Location

Baton Rouge

Avis Rent A Car

Louisiana

Rent a car easily at Avis Rent A Car in Baton Rouge, LA. Perfect for exploring local attractions like Louisiana State University and the Mississippi River.

Avis Rent A Car Baton Rouge - Convenient Car Rentals in LA

Learn about Avis Rent A Car in Baton Rouge, LA. Providing reliable vehicle rentals near local landmarks and top attractions for your convenience.

About Avis Rent A Car Baton Rouge, LA - Your Local Car Rental Experts

Opening hours for Avis Rent A Car, Baton Rouge, LA. Find opening hours for Avis Rent A Car, Baton Rouge, LA on 9211 General Chennault Dr.

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