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Baton Rouge, LA

North America

United States

# Enterprise Rent-A-Car – Premier Car Rental Service in Baton Rouge, LA

Enterprise Rent-A-Car in Baton Rouge, LA, is a well-known car rental service that has garnered attention for its extensive fleet and customer service. Established with a vision to provide reliable transportation solutions, this location has become a staple for both locals and visitors. Despite its reputation, recent reviews highlight significant issues with management and customer service, raising concerns about the overall experience. The community often turns to Enterprise for its diverse vehicle options, but feedback suggests a need for improvement in service quality and professionalism.

## History

### The story of Enterprise Rent-A-Car
Enterprise Rent-A-Car was founded in 1957 by Jack Taylor in St. Louis, Missouri, with a mission to provide exceptional customer service and a diverse fleet of vehicles. The company quickly expanded, focusing on meeting the needs of customers in various markets, including leisure and business travel. Over the decades, Enterprise has grown into one of the largest car rental companies in the world, known for its commitment to customer satisfaction and innovation in the car rental industry.

### Milestones and growth
- 1957: Founded by Jack Taylor in St. Louis, Missouri.
- 1969: Expanded to include airport locations.
- 1980s: Introduced the concept of the "pick-up service" to enhance customer convenience.
- 1995: Became the largest car rental company in the United States.
- 2007: Launched the "CarShare" program to cater to urban customers.
- 2010: Expanded internationally, establishing locations in several countries.

### Cultural and local influence
Enterprise Rent-A-Car has significantly influenced local economies by providing jobs and supporting community initiatives. The company emphasizes local engagement, often participating in charitable events and partnerships that benefit the communities it serves. In Baton Rouge, the presence of Enterprise has made car rentals more accessible, especially for those who may not own a vehicle.

### Continuing the tradition
Despite facing challenges, Enterprise continues to uphold its founding principles of customer service and community involvement. The Baton Rouge location aims to maintain these values while adapting to the evolving needs of its clientele. The company’s commitment to sustainability and innovation also reflects its dedication to remaining a leader in the car rental industry.

## Community

### Community involvement
Enterprise Rent-A-Car actively engages with the Baton Rouge community through various initiatives. The company often collaborates with local organizations to support events and programs that promote transportation accessibility and environmental sustainability. This involvement helps foster a positive relationship with residents and enhances the brand’s reputation.

### Community notion about the place
The community perception of Enterprise in Baton Rouge is mixed. While many appreciate the convenience and variety of vehicles available, recent reviews indicate dissatisfaction with customer service and management practices. This dichotomy highlights the need for the company to address service quality while maintaining its community ties.

### Events and gatherings
Enterprise frequently participates in local events, offering sponsorships and vehicle support for community gatherings. These events often focus on transportation safety, environmental awareness, and community development, reinforcing the company’s commitment to being a responsible corporate citizen in Baton Rouge.

## Offerings

### What Enterprise Rent-A-Car offers
Enterprise Rent-A-Car provides a wide range of vehicles for rent, catering to various customer needs, from compact cars to SUVs and trucks. The company also offers additional services such as insurance replacements and long-term rentals, making it a versatile option for both leisure and business travelers.

### Dining and food experience
While Enterprise itself does not offer dining options, its strategic locations often place customers near various dining establishments. This proximity allows renters to easily access local cuisine and enjoy meals before or after their rental experience.

### Events and packages
Enterprise offers various rental packages tailored to specific customer needs, including weekend getaways, business trips, and family vacations. These packages often come with competitive pricing and flexible rental terms, making it easier for customers to find suitable options for their travel plans.

### Facilities and features
- Extensive fleet of vehicles
- 24/7 roadside assistance
- Flexible rental terms
- Insurance replacement rentals
- Long-term rental options

## Pros and Cons

### Key insights from reviews
Customer reviews of Enterprise Rent-A-Car in Baton Rouge reveal a range of experiences. Many customers appreciate the variety of vehicles available and the convenience of the rental process. However, numerous reviews highlight significant issues with customer service and management, leading to dissatisfaction among renters.

### Compliments and strengths
Positive feedback often centers around the extensive selection of vehicles and the ease of the rental process. Customers have noted that the availability of different car types makes it easier to find a vehicle that suits their specific needs, whether for business or leisure.

### Contrasts and notable mentions
Contrastingly, many reviews express frustration with the management and customer service at the Baton Rouge location. Issues such as unprofessional behavior from staff and complications during the rental process have been highlighted, indicating a need for improvement in these areas.

### Summary evaluation
Overall, while Enterprise Rent-A-Car in Baton Rouge offers a diverse fleet and convenient services, the negative feedback regarding customer service suggests that the company must address these concerns to enhance the overall customer experience.

## Location & Nearby Attractions

Enterprise Rent-A-Car is conveniently located at 4647 Florida Blvd, Baton Rouge, LA 70806. This area is easily accessible and situated near several local attractions, including parks, shopping centers, and dining options. The location’s proximity to major roadways makes it an ideal choice for travelers looking to explore Baton Rouge and its surroundings. Local reviews often mention the convenience of the location, which adds to the appeal of renting from Enterprise.

## FAQs

**What are the rental requirements** You need a valid driver's license and a credit card to rent a vehicle.

**Is insurance included in the rental** Insurance is not included but can be purchased at the time of rental.

**Can I return the car after hours** Yes, Enterprise offers after-hours drop-off options at many locations.

**Do I need to refuel before returning** Yes, vehicles should be returned with a full tank of gas to avoid additional charges.

**Can I change my reservation** Yes, reservations can be modified online or by contacting customer service.

## Visit Enterprise Rent-A-Car Today

Enterprise Rent-A-Car in Baton Rouge, LA, offers a diverse fleet of vehicles and convenient rental services. Despite facing challenges with customer service, the company remains committed to providing reliable transportation solutions. With its community involvement and strategic location, Enterprise is well-positioned to serve both locals and visitors. If you’re in need of a rental car, consider visiting Enterprise for your transportation needs.

144baa35-04e9-47b6-a18f-8735bf779678

I have booked hundreds of rentals in my lifetime and this is the most poorly managed unprofessional Enterprise I have ever seen. The short chubby manager with the dreads is unprofessional, illiterate and talks to customers like he is on crack. He really needs to be suspended and to go through communication training. The bar is super low if that guy can become a manager. He makes a simple rental car transaction the most complicated process and is very disrespectful! Please avoid this Enterprise!!!! You will regret it!!

709291f4-7cb6-4d05-9970-c52101b20d49

Don't recommend. Booked a rental car. Get to there at ny designated time to pickup and they "didn't have a rental". Deposit was paid. We were not contacted nor did they attempt to make any accommodations for being an inconvenience to us in such short time. Ridiculous!

ed8aec5d-8c36-41a7-89bf-42b8d673227a

My experience was terrible. I am currently in tears writing this review because I will have to miss a wedding behind an intentional mess up. The short version is I rented a car, it was smoky and had to be returned. Then the next car we rented had expired tags and the front seat belt had to be buckled at all times (even if no one was sitting there) in order to stop beeping. I didn't notice the tags until my husband was pulled over for them being expired. He was racially profiled and illegally searched during that traffic stop. It's such a demoralizing feeling. I alerted the local branch to what happened and was told they would make it right after being told it wasn't their fault or problem. Duncan who is now a branch manager at another location told me this. I asked to speak to the Regional manager and instead the branch manager reached out to me and said he would fix it. I let them know he had a ticket also that he got after being pulled over a second time. When I got to the branch to exchange the car the guy working had a terrible attitude and was still being a bit of a jerk. they had offered a certain amount of days off but left one off, so Duncan said hey no worries, I'll catch it on the back end when you return the car. I said ok I won't forget! So when we go to return the car, I had trouble getting the final invoice because there was a $97 balance (after paying over 1400 in rental fees). The regional manager was able to generate an invoice so I got the money from the insurance company the same day, called back to make a payment and was told I couldn't because it had to be mailed in. I thought that was strange so I called the manager back and let him know I was being told I couldn't make the payment. Duncan called me back and let me know he could take the payment and that he credited me for the day that was left off. I saw the charge of $62.45 so I thought we were all settled. WRONG!!!! 5 days later they attempted to run a $35 payment and it declined bc I had an entirely new card by this point. No one called me. They attempted the charge again. NO ONE CALLED ME. (EDITED TO INCLUDE: I ONLY KNOW THIS INFORMATION BECAUSE THE BRANCH MANAGER TOLD ME AFTER I CALLED TO GET CLARITY ABOUT THE $97 CHARGE. I BELIEVED THE DO NOT RENT LIST WAS AN ERROR AT THIS POINT) They then reported it to collections. My car was wrecked last week and I called Enterprise to get a rental. Of course not thinking I have any issues. DENIED!!! I spoke with the branch manager and the truth came out that he thought I was lying about the racial profiling and that because the ticket came from speeding and not the expired tag (even though there were 2 separate traffic stops!!) that I shouldn't have been given the credit and that's why he took the last day off and wouldn't accept the $65 payment. HOWEVER NO ONE CALLED ME and the pending charge was there for an entire month before they released it! Which I didn't even notice until my bank let me know when I called to get clarity on the matter. I have been attempting to reach a regional manager for a week in order to get clarity and possible solutions. I would have no problems settling the debt but as someone who suffers with PPA, this really causes me stress. Steven was rude and Duncan was condescending. This last time Steven laughed at me as I cried explaining why I was frustrated. He laughed about the card declining for $35, without even asking why it declined. He also laughed when I asked to speak to a regional manager and gave me the number to collections instead of his managers number. I feel i was treated unfairly and as a black woman it's hard for me to feel like it's not because of my race. He laughed at me and told me how the phones weren't recorded when I asked could he review the final call I had with Duncan. It was terrible. I literally have been crying all week.

5d3b5cd0-65a3-4e60-b24a-11ff8d1c39ed

1 Star is generous. My experience with enterprise started out bad, but the way it ended is so shockingly bad I still can't believe it is real. Basically, I blew out my tire and followed enterprise's instructions perfectly to get it towed. I thought everything was taken care of when I handed the keys personally to a worker, until weeks later I started being harassed by an AUTO THEFT "investigator." I assume he is paid by the hour considering it took him 3 weeks to solve a 10 minute "mystery." I told this guy that when the keys were handed off, the worker probably forgot to follow through and get it towed, and then he panicked when he realized the car was gone. To me it was obvious that the city towed the car that had been there 3 days. But no- to enterprise, it was farrrr more likely that I stole the locked car that had no tire without even having access to the keys! This "investigator" (if you can even cal him that) was accusatory from the start until he finally realized I was right the whole time, and it WAS in the city lot. Throughout the entire ordeal, I was receiving calls from enterprise asking me the same questions over and over. I was giving everyone information, but none of them were communicating it to each other. The funniest example of this is that after the "investigator" "found" the car, I got 2 calls DAYS later from Enterprise Baton Rouge. The calls were to inform me that they just found out where the car was! I am truly baffled at the lack of brain cells.

Rent a car at Enterprise in Baton Rouge, LA, and explore the vibrant city with ease. Convenient location on Florida Blvd. Book now for your adventure.

Enterprise Rent-A-Car in Baton Rouge, LA | Convenient Location

Baton Rouge

Enterprise Rent-A-Car

Louisiana

Rent a car easily at Enterprise in Baton Rouge, LA. Perfect for city trips, airport pickups, and local adventures. Book now for hassle-free travel!

Enterprise Rent-A-Car Baton Rouge | Convenient Vehicle Rentals in LA

Learn about Enterprise Rent-A-Car in Baton Rouge, LA. Your reliable partner for car rentals, excellent service, and local travel solutions. Discover more today!

About Enterprise Rent-A-Car Baton Rouge | Trusted Vehicle Rentals in LA

Opening hours for Enterprise Rent-A-Car, Baton Rouge. Find opening hours for Enterprise Rent-A-Car, Baton Rouge, LA at 4647 Florida Blvd.

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Gov't Taco

Blue Anchor

Raising Cane's Chicken Fingers