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New Orleans, LA

North America

United States

# DoubleTree by Hilton Hotel New Orleans – Comfortable Stay in the Heart of New Orleans

The DoubleTree by Hilton Hotel New Orleans, located at 300 Canal St, New Orleans, LA, offers a blend of comfort and convenience for travelers seeking to explore the vibrant culture of the city. This hotel is known for its welcoming atmosphere, highlighted by the signature warm chocolate chip cookies upon arrival. With a prime location near the iconic French Quarter, guests can easily access famous attractions such as Bourbon Street and Café du Monde. The hotel features a variety of amenities, including a restaurant, bar, and fitness center, making it a popular choice for both leisure and business travelers. Despite mixed reviews regarding maintenance and service, the DoubleTree remains a notable option for those visiting New Orleans.

## History
### The story of DoubleTree by Hilton Hotel New Orleans
The DoubleTree by Hilton Hotel New Orleans has a rich history rooted in hospitality and service. Founded with the vision of providing a welcoming and comfortable environment for travelers, the hotel has become a staple in New Orleans' vibrant tourism scene. Over the years, it has adapted to the changing needs of guests while maintaining its commitment to quality service and comfort.

### Milestones and growth
- Established as a premier hotel in New Orleans, enhancing the local hospitality landscape.
- Expanded its offerings to include modern amenities and services to cater to a diverse clientele.
- Became part of the Hilton brand, benefiting from the global recognition and standards associated with it.
- Regularly updates facilities to ensure guest satisfaction and comfort.

### Cultural and local influence
The DoubleTree by Hilton Hotel New Orleans has played a significant role in the local community, contributing to the tourism economy and supporting local businesses. Its location on Canal Street places it at the crossroads of New Orleans' rich cultural heritage, allowing guests to immerse themselves in the city's unique traditions, music, and cuisine. The hotel often collaborates with local artists and vendors, further enhancing its connection to the community.

### Continuing the tradition
As the hotel continues to evolve, it remains committed to its founding principles of hospitality and service. The staff is trained to uphold the DoubleTree brand's reputation for warmth and friendliness, ensuring that every guest feels valued. The hotel also participates in community events and initiatives, reinforcing its dedication to being a responsible and engaged member of the New Orleans community.

## Community
### Community involvement
The DoubleTree by Hilton Hotel New Orleans actively engages with the local community through various initiatives and partnerships. The hotel often hosts events that promote local culture, art, and cuisine, providing a platform for local artists and businesses to showcase their talents. This involvement not only enriches the guest experience but also strengthens the ties between the hotel and the community.

### Community notion about the place
The local community views the DoubleTree by Hilton Hotel New Orleans as a reliable and welcoming establishment. While some reviews highlight areas for improvement, many appreciate the hotel's commitment to service and its role in the tourism sector. The hotel's location and amenities make it a convenient choice for both locals and visitors alike, fostering a sense of familiarity and trust.

### Events and gatherings
The hotel regularly hosts events and gatherings that cater to both guests and locals. From business conferences to social events, the DoubleTree provides versatile spaces that can accommodate various group sizes. Additionally, the hotel often participates in city-wide events, further integrating itself into the fabric of New Orleans' vibrant social scene.

## Offerings
### What DoubleTree by Hilton Hotel New Orleans offers
The DoubleTree by Hilton Hotel New Orleans offers a range of amenities designed to enhance the guest experience. From comfortable accommodations to on-site dining options, the hotel aims to provide everything needed for a pleasant stay. Its central location allows easy access to many of New Orleans' top attractions, making it an ideal base for exploring the city.

### Dining and food experience
The hotel features an on-site restaurant and bar, providing guests with convenient dining options. Guests can enjoy a variety of dishes that reflect the local cuisine, alongside classic favorites. The hotel also offers breakfast options, including a buffet, which has received mixed reviews regarding quality and pricing. The presence of local coffee shop PJ's Coffee on the premises adds to the dining experience, allowing guests to enjoy a taste of New Orleans.

### Events and packages
The DoubleTree by Hilton Hotel New Orleans provides various event packages tailored to meet the needs of different groups. Whether hosting a corporate meeting or a social gathering, the hotel offers flexible spaces and catering options. Special packages may also be available for guests attending local events or festivals, enhancing the overall experience of staying at the hotel.

### Facilities and features
- On-site restaurant and bar
- Fitness center
- Business center
- Meeting and event spaces
- Valet parking
- Free Wi-Fi
- Accessibility features

## Pros and Cons
### Key insights from reviews
Reviews of the DoubleTree by Hilton Hotel New Orleans present a mixed picture, highlighting both strengths and areas for improvement. Many guests appreciate the hotel's location and friendly staff, while others express dissatisfaction with maintenance issues and service inconsistencies.

### Compliments and strengths
Guests frequently commend the hotel's location, noting its proximity to major attractions and ease of access to public transportation. The warm welcome, characterized by the signature DoubleTree cookies, is also a highlight. Additionally, many reviews mention the cleanliness of the hotel and the friendliness of the staff, contributing to a positive overall experience.

### Contrasts and notable mentions
Conversely, several reviews point out maintenance issues, such as malfunctioning elevators and outdated room furnishings. Some guests have reported dissatisfaction with the responsiveness of the staff regarding service requests. These contrasts indicate that while the hotel has many strengths, there are notable areas that require attention to enhance guest satisfaction.

### Summary evaluation
In summary, the DoubleTree by Hilton Hotel New Orleans offers a convenient and comfortable stay in a prime location. While it has received praise for its welcoming atmosphere and cleanliness, the hotel must address maintenance and service issues to ensure a consistently positive experience for all guests.

## Location & Nearby Attractions
The DoubleTree by Hilton Hotel New Orleans is situated in the heart of New Orleans, specifically at 300 Canal St, New Orleans, LA 70130. This prime location places guests within walking distance of numerous attractions, including the French Quarter, Bourbon Street, and Café du Monde. The hotel is also conveniently located near public transportation options, such as streetcars, making it easy for guests to explore the city's rich culture and history. The surrounding neighborhood is vibrant, filled with shops, restaurants, and entertainment venues, offering a true taste of New Orleans.

## FAQs
**What amenities does the hotel offer** The hotel offers a restaurant, bar, fitness center, and business services.
**Is parking available at the hotel** Yes, valet parking is available for guests.
**How far is the hotel from the French Quarter** The hotel is within walking distance of the French Quarter.
**Are pets allowed at the hotel** Pet policies may vary; check with the hotel for details.
**What dining options are available on-site** The hotel features a restaurant and bar, as well as a local coffee shop.

## Visit DoubleTree by Hilton Hotel New Orleans Today
Experience the charm and hospitality of the DoubleTree by Hilton Hotel New Orleans, where comfort meets convenience in the heart of the city. With a rich history, a commitment to community, and a range of offerings, this hotel is an excellent choice for travelers looking to explore New Orleans. Enjoy the warm welcome, convenient amenities, and easy access to iconic attractions, making your stay memorable and enjoyable.

9950d35b-b760-4c23-a794-3ff89cd5a487

The DoubleTree is right off of Canal Street, so if you'd like to ride the street car, you're in business. Hotel-provided breakfast is about $22 for guests, and the first floor has a local PJ's Coffee. The area around the hotel has many shops and hotels (and even Caesar's casino) whereas other downtown areas have a higher density of restaurants or homes. This location is walkable to iconic French Quarter establishments, including Cafe du Monde and Bourbon St, although some NOLA staples may be 20-30 min walk away. DoubleTrees are known for their welcome cookies which were available upon request. In our group, several of us had minor maintenance or housekeeping issues. Our conditioner and lotions weren't refilled multiple days in a row even after we alerted the front desk who said they'd send someone up. Some of the permanent fixtures could use minor upgrades maintenance, like ensuring doors close fully/arent stuck. Occasionally the elevator buttons wouldn't work. All of the staff I spoke to were kind. The central AC worked well even in July. This hotel has over 10 floors of guest rooms, so you can accommodate any size party. With the vast availability of tourist guest space in downtown NOLA, I wouldn't necessarily choose this hotel again, but you'll be perfectly safe and comfortable here any night. The hotel does have a one-way driveway for unloading luggage right at the front revolving door. I found no traffic in Ubers to and from the airport.

9dfdff5d-4e3a-4332-a648-0c8d723f56cf

We were very disappointed in this hotel. We have stayed at many hotels in New Orleans over the years and this one disappointed. Floors of the elevators were in bad condition, then the hallway carpet on our floor was frayed and faded. The refrigerator in our room did not work the first night, maintenance replaced it quickly when notified. The shower is not meant for anyone over 5 1/2 ft tall, and the shower head was mounted too low. The overflow drain in the sink had black nasty stuff growing out of the hole. Chairs in the room were not comfortable and entirely too small. We will stay elsewhere in the future.

e59b2c54-5dda-4f74-a1d7-92f01fb59e40

Let me start with these two words: Oh No. Before I arrived, I verified with the hotel both via text and via phone call that they hold $75/night for incidentals, and that my room rate with taxes and fees was around $230 for two nights. That fact will be very important in a second. Upon arrival at the hotel, I presented my ID and advised that I was checking in. The gentleman behind the counter was professional and that was it. He advised that the total to be held would show up on the credit card device and asked that I tap my card on the credit card device. No problem - except that they were trying to hold MORE than they were entitled to! When I asked about that, the gentleman insisted that they were right and that it was over $410. He then started spitfiring all of these different numbers until I pulled up my reservation on my phone and advised him that they were wrong. Suddenly the right amount came up on the screen. Didn't appreciate that at all. Once I got to my room, it was functional, if not a little dated. They are renovating their rooms however. I went to the room safe to put my valuables away, and the safe would not open. I stopped at the front desk on the way out for the afternoon to advise this and asked for security to assist. Came back over 1 1/2 hours later and no one had done anything. Called down to the front desk literally asking, and then begging for assistance, and the lady that answered the phone had the nastiest attitude saying "well I wasn't here and I'll send someone up" and then HUNG UP before I could say another word. Of course she didn't tell anyone. I eventually found the security officer and mentioned to her about the safe. She told me that NO ONE had told her, and she'd be the one that they would contact anyway. Wow. Finally got into the safe, and of course it stopped working again. Back to the front desk to ask for more help, and finally got it. On my last day there, they gave me a breakfast voucher for all of the inconveniences (I had contacted a manager by this point). Went to breakfast, handed them the voucher, ate, and as I was leaving I was chased down by a staff member asking how I was going to PAY. But I gave her the voucher before I was seated. That was the last straw. I left shortly thereafter but not before talking to a manager (again) and pretty much getting the same tired "we're sorry, she was following policy" speech. If that's policy, I'm good, because there is a more discreet way of advising someone they need to pay if YOU forgot they gave you a voucher, but whatever. The hotel comped me a night, gave me breakfast and are supposed to credit back all of the points I spent for this stay but we'll see if that happens. There were two staff members that did go over and beyond, that was the hotel security guard that assisted me, and the young lady that checked me out. That's it. Will I stay here again? Absolutely not. Yes, the location is great on Canal Street, but the way I was treated overrides all of that.

c4885dee-085e-42ce-a2aa-0c8b8808d40f

You can now smoke here. I talk to the bartenders and the authorities here and they setup a place outside to smoke my cigars. Love this place and this is our second time here. I will for now and the future come here to stay and drink some whiskey and smoke my cigars here. Good eat, smoke, drink, good music and I am enjoying myself . First, ask the bartenders, Jay and Logan, to setup outside to smoke and enjoy. Thank you Hilton and I'm a forever member. Tell your family, friends and associates to stay here.

d1f97ab1-0eba-4579-95d1-f9f823272138

First time here at this Doubletree by Hilton in NOLA and it's very convenient to everything and have exceptional customer service. Everyone is so welcoming and amicable and tells you everything you need to know! The only con is that sometimes the valet service is not always on time when we arrive back to hotel. I think the price for valet is expensive costing $56 a night. So I feel service should be more prompt. Also, another con is that the rooms can get a little upgrade and they are pretty tight, but other than that it's cute and well kept. They also have a gym and bar/restaurant. I do like how convenient it is and how it's in a nice upscale safe area right across from the Canal shops. -Marshay D.

a8b5fc66-3e77-4470-8872-9d96332da45c

The staff was very friendly (including the manager), the hotel was clean, and it was a great location to everything in the city. I plan on staying there again soon.

8e2c9cbb-f700-4827-9606-e5daaa2ce333

As with most Double Trees, this was a nice venue. The lobby feels upscale, as do the hallways on the residential floors. The hallways are extremely wide, so there's plenty of space to be in the company of others and never feel scrunched or have to brush past someone. The location is perfection for downtown New Orleans. It's easy to walk most places, catch a taxi, or grab your own vehicle and get on the move. The hotel offers valet but we always prefer to park our own car, so we parked a couple of blocks away and walked to the car when we wanted it. The exterior doors (other than the main entrance) and the elevators require a key card swipe to operate, keeping non-guests from wandering into or through the facility. We booked two connected rooms, which was nice for the family having enough space to move about and sleep. However, the rooms were in a bit of disrepair. Some of the furniture was stained or ripped. As well, the rooms are a bit tight...there just isn't much space between beds or in the restroom. This experience was about a 3.25, so I'm rounding down to 3.

5a53fd9a-ab59-42ce-a5de-d0cc234f6ef0

Our first room wasn't cold. Wouldn't get below 76 degrees day or night. At 5:30 am someone knocked our room door asking us to check for something they left in our room. Kind of fishy since you 'need' a key to access the elevator. Staff couldn't validate my claim because there aren't cameras in the hallways. But, Since our air wasn't cooling they gave us a new room. It was slightly cooler. Rooms were clean. Valet car service was great! Food in the restaurant was decent. Drinks were okay. Proximity of the hotel to street cars, bourbon street, French Quarter, was good.

4d523d74-a27d-406b-b8e8-ae6d7078f0fa

It was a huge surprise for me that there's so many things wrong at this place: 1. no shampoo 2. no body soap 3. not enough toilet paper for four people (they prepares the room with less than a half a roll). 4. the telephone intercom system doesn't work so in order to call the front desk, I have to use my cell phone: 5. when I complained about the things that are missing they said "please come down and get it. I'm definitely never staying here again.

468a12b6-07d8-4fd4-a955-0cc13e198127

Shower didn't drain properly so I had to rinse all the ass butter from the shower after the maintenance unclogged it....never again

Experience comfort and southern charm at DoubleTree by Hilton Hotel New Orleans in the heart of the French Quarter. Book now for an unforgettable stay.

DoubleTree by Hilton Hotel New Orleans - French Quarter Stay

New Orleans

DoubleTree by Hilton Hotel New Orleans

Louisiana

Explore the full menu at DoubleTree by Hilton Hotel New Orleans. Discover signature dishes, drinks & must-try items. Visit us at 300 Canal St, New Orleans.

DoubleTree by Hilton Hotel New Orleans Menu – Food & Drinks in New Orleans

Learn about the DoubleTree by Hilton Hotel New Orleans, a premier hotel offering comfort, luxury, and excellent service in the heart of New Orleans at 300 Canal St.

About DoubleTree by Hilton Hotel New Orleans, New Orleans, LA

Opening hours for DoubleTree by Hilton Hotel New Orleans, New Orleans. Find opening hours for DoubleTree by Hilton Hotel New Orleans on 300 Canal St.

DoubleTree by Hilton Hotel New Orleans Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at DoubleTree by Hilton Hotel New Orleans

Louisiana Philharmonic Orchestra

Lyla Clayre Studio

Raising Cane's Chicken Fingers