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Albuquerque, NM

North America

United States

# ZTrip - Albuquerque Reliable Transportation Service in Albuquerque, NM
ZTrip - Albuquerque is a transportation service based in Albuquerque, NM, specializing in taxi and ride-hailing services. Established to provide reliable transport solutions, ZTrip has become a notable choice for both locals and visitors. Despite its mission to deliver dependable rides, customer reviews highlight a mix of experiences, with some praising individual drivers while others express frustration over service reliability. The community has a complex relationship with ZTrip, often reflecting broader sentiments about transportation options in the area.

## History
### The story of ZTrip - Albuquerque
ZTrip was founded with the vision of creating a reliable transportation service that caters to the needs of the Albuquerque community. The aim was to provide a dependable alternative to traditional taxi services, focusing on customer satisfaction and promptness. Over the years, ZTrip has aimed to establish itself as a go-to service for various transportation needs, including airport transfers and medical appointments.

### Milestones and growth
- **Founding Year**: ZTrip was established to meet the growing demand for reliable transportation in Albuquerque.
- **Service Expansion**: Over time, ZTrip expanded its services to include non-emergency medical transport, catering to clients needing rides for medical appointments.
- **Technology Integration**: The company has integrated technology to streamline booking processes, allowing customers to schedule rides via phone or app.
- **Community Engagement**: ZTrip has participated in local events, aiming to build a positive reputation within the Albuquerque community.

### Cultural and local influence
ZTrip has influenced local transportation culture by introducing an alternative to traditional taxi services. Its focus on technology and customer service has set a new standard in the industry. However, the mixed reviews reflect the challenges faced in maintaining consistent service quality, impacting its reputation within the community.

### Continuing the tradition
Despite the challenges, ZTrip continues to strive for improvement in service delivery. The company is focused on training drivers and enhancing customer service protocols to better meet the needs of its clientele. By addressing feedback and adapting to community needs, ZTrip aims to uphold its founding vision of reliability and customer satisfaction.

## Community
### Community involvement
ZTrip engages with the Albuquerque community through various initiatives, including partnerships with local healthcare providers for non-emergency medical transportation. This involvement aims to ensure that vulnerable populations have access to necessary services. Additionally, ZTrip has participated in local events to raise awareness about its offerings and foster community relationships.

### Community notion about the place
The community's perception of ZTrip is mixed. While some residents appreciate the convenience and availability of rides, others express dissatisfaction with service reliability. Reviews highlight instances of missed pickups and communication issues, which have contributed to a less favorable view among some community members. However, there are also positive testimonials praising individual drivers for their professionalism and care.

### Events and gatherings
ZTrip has been involved in various community events, aiming to showcase its services and engage with local residents. These gatherings provide opportunities for the company to connect with the community, gather feedback, and promote its transportation solutions. By participating in local events, ZTrip seeks to enhance its visibility and reputation within Albuquerque.

## Offerings
### What ZTrip - Albuquerque offers
ZTrip provides a range of transportation services, primarily focusing on taxi and ride-hailing options. The company aims to cater to both individual and group transportation needs, ensuring that residents and visitors can access reliable rides for various occasions, including airport transfers, medical appointments, and leisure activities.

### Dining and food experience
While ZTrip does not directly offer dining services, its transportation solutions facilitate access to various dining establishments throughout Albuquerque. Customers can rely on ZTrip to reach popular restaurants and local eateries, enhancing their culinary experiences in the city.

### Events and packages
ZTrip offers tailored transportation packages for special events, ensuring that clients can arrange reliable rides for occasions such as weddings, corporate events, and family gatherings. These packages are designed to provide convenience and peace of mind, allowing clients to focus on their events without worrying about transportation logistics.

### Facilities and features
- **User-friendly booking system**: Customers can easily book rides via phone or app.
- **24/7 availability**: ZTrip aims to provide round-the-clock service for all transportation needs.
- **Diverse vehicle options**: The company offers various vehicle types to accommodate different group sizes and needs.
- **Professional drivers**: ZTrip employs trained drivers who are familiar with the Albuquerque area, ensuring safe and efficient rides.

## Pros and Cons
### Key insights from reviews
Customer reviews of ZTrip highlight a range of experiences, from commendations for individual drivers to significant concerns regarding service reliability. Many users appreciate the professionalism of certain drivers, while others express frustration over missed pickups and poor communication.

### Compliments and strengths
Positive reviews often mention the courteousness and helpfulness of specific drivers, who have gone above and beyond to assist passengers. For instance, drivers have been praised for their kindness and willingness to help passengers with mobility challenges. This highlights the potential for excellent service within the company, despite the overall mixed feedback.

### Contrasts and notable mentions
Contrastingly, numerous reviews point out severe issues with service reliability, including missed pickups and lack of communication from the dispatch team. Customers have reported instances where they were left waiting for extended periods, leading to missed flights and appointments. These experiences have significantly impacted the company's reputation among users.

### Summary evaluation
In summary, ZTrip presents a mixed bag of customer experiences. While there are commendable aspects, particularly regarding individual driver performance, the overarching concerns about reliability and communication have hindered its reputation. The company faces the challenge of addressing these issues to enhance overall customer satisfaction and trust.

## Location & Nearby Attractions
ZTrip operates in Albuquerque, NM, specifically serving the 87102 area. This vibrant city is known for its rich cultural heritage, stunning landscapes, and diverse culinary scene. Visitors can explore nearby attractions such as the Albuquerque Biological Park, the Sandia Peak Tramway, and the historic Old Town. The city's unique blend of Native American and Hispanic cultures offers a captivating experience for both residents and tourists alike.

## FAQs
**What services does ZTrip offer** ZTrip provides taxi and ride-hailing services in Albuquerque.
**Is ZTrip available 24/7** Yes, ZTrip aims to offer round-the-clock service for all transportation needs.
**Can I book a ride in advance** Yes, customers can schedule rides in advance via phone or app.
**Are there special packages for events** Yes, ZTrip offers tailored transportation packages for special occasions.
**How can I provide feedback about my experience** Customers can share feedback through various channels, including online reviews and direct communication with the company.

## Visit ZTrip - Albuquerque Today
ZTrip - Albuquerque offers a range of transportation services designed to meet the needs of the community. With a focus on reliability and customer satisfaction, the company aims to provide dependable rides for various occasions. Despite mixed reviews, ZTrip continues to engage with the community and improve its offerings. Whether you need a ride to the airport or a local event, ZTrip is committed to serving Albuquerque with dedication and care.

d5a97a05-633f-440e-b4dd-f4b173491d88

I was told they were reliable. They're not! I had a 3:30 AM confirmed pick up at the airport hotel. At 3:25 i called only to find out they didn't have a driver yet! I would never use them again!! Nor should you!

cea6136e-d84e-4ef3-a45b-dc497a021e0b

You lease their vehicles for 95.00 a day. That's 1,900 a month. When you receive your paycheck, your deduction for the lease is taken out first.Then, you get a whopping fifty dollars. If you need a car do it. If you need a real job and money, don't do it. You can possibly be in debt and owing them money.

7896ea74-b963-4253-b5a2-8d31a9fc21e4

I am blind in one eye and going blind in the other. I HAVE to go to the retina specialist and occasionally get shots in my eye so that I don't go blind in BOTH eyes. My insurance company booked me a ride with Z-TRIP. I had no choice about it. If I had known it was going to be with this company, I would have objected because they left me at my doctors office until 7:30 at night the last time, after I got out of my appointment at 3:30. This morning, I called to verify that the ride would be here. The insurance company verified it with them. The guy was supposed to be here at 1:30. I waited outside, starting at 1:20, and I had my cell phone with me. They never showed up and did not call. When I called the insurance company, they said that the driver claimed he had been here and that he had called me and that I did not answer. ALL LIES. When people lie, they should make sure that they don't lie about anything that can be electronically PROVEN. My phone did not ring. I was holding it in my lap. There is no record in the CELL PHONE HISTORY that any person called me between 1:30 and 1:55, when I called the insurance company, asking what the heck happened. Z-TRIP is a completely unethical, unreliable, crappy company that ought to be put out of business, at least where transporting patients are concerned. Of course, if you have a plane to catch, you are OUT OF LUCK with these people. I have used a lot of taxi companies in my 70 years. Z-Trip is just the WORST. I don't have a description bad enough for them.

59b3b2e5-10ad-4d01-8b33-5de3f6839bf2

My name is James Lang and I'm residing at Canyon Transitional Rehab in Albuquerque NM My insurance changed transportation from my facility to my DR appointment s through ZTrip and I am glad they did. Falcon has been my driver since I started with y'all. Falcon has been my driver from and to my appointment s twice now. I love her shes so sweet and so nice awesome personality and caring. I wish I could have her for all my appointments. Today I was a bit bummed out from my update on my appointment and she made me feel better Thank you Falcon so much you are a beautiful blessing to me. James Lang

6e47224f-fe93-462d-bbac-4481b31e98a1

Booked a ride the night before for my family and almost missed my flight due to getting a confirmation text the prior night despite no rider being available. Terrible customer service

5069e0c9-392f-46f8-9471-4de425839a56

My wife and I had to book a trip to New Mexico after her mom passed away March 21st of this year. As you would expect, our flight selections were limited. For our return trip our flight was scheduled to leave at 5:38 in the morning. Z Trip was recommended by the Check in service at the Hotel we were staying at that was just a few miles from the airport. I called Z Trip on Thursday evening to schedule a pickup at 3:15 am. Shortly after I scheduled I received a text message with a booking confirmation number that showed all of the correct details. At 3:15 am on Friday morning the driver had not arrived so I called Z Trip who told me that they did not have a driver dispatched at that time and to call them back in 15 minutes in one didn't show up. Fifteen minutes later I called again and was told that a driver had been dispatched and would arrive in 8 minutes. Ten minutes later I called back and was told that the driver was not responding. At this point (3:52 am) I asked to speak to a supervisor. Dana then told me that they were still trying to find a driver to dispatch. She also told me that a booking confirmation number did not guarantee me a ride. I then got on my Uber app and fortunately found a driver that picked us up at 4:06 am. As we were heading to the airport I received a voice mail from a Z trip driver at 3:09 telling me he was on his way. Almost a full hour later than he was supposed to be there. I always thought a confirmation number was pretty much a guarantee. Not in the minds of Z Trip Management though.

26cc4708-2b26-476a-9caf-e53ef94e0f7b

If I could give negative stars I would as this place doesn't belong in new Mexico or anywhere for that matter. Let me start by saying this company makes a huge chunk of their money by driving non-emergency medical clients and a big chunk of that is our clients who are receiving treatment for recovery now these are people who are trying to get their lives together and are working hard to improve upon themselves these ztrip drivers are always bragging about how much money they make off Medicaid, Medicare and other state funded transportation but when it comes time for one of our clients to work for them they're suddenly too good for their type, we've had several clients get hired only to have their offer rescinded after a drug test showed their Dr prescribed medication for treatment, now department of transportation doesn't have a ban on the use of these treatment medications nor do they even test for them, and the new Mexico public regulators support these treatment medications yet clients have been discriminated against and told they were a waste of time and money now I believe that they shouldn't be receiving a penny from the state or any government entity seeing as they want to discriminate and not hire clients in treatment if they can't work for you then they shouldn't be allowed to receive these big paying fares from these clients with if enough people get the word out and we can let the state know then we can hit them where it hurts In the pocket and believe me there's written evidence of these conversations

82a311a8-9962-4e65-ace2-62432619fcc2

My driver Arturo #1437 was prompted and respectful. Helped with my walker and groceries. Most drivers just drive but he went an extra mile to help me with my stuff. Thank you Arturo

52c654f1-57cb-4367-923e-1a4762aeffd8

I got over charged last night the driver was nice but he charged me 49.00 for my trip fir 16 miles??Is that correct?

3a66929b-4021-4c10-bc72-a3c322bb78ef

Needed a ride to the local Firestone. Driver was polite, courteous and professional. Didn't freak out over our service dogs. Superb alternative to Uber who has refused pick ups when they find out about service dogs.

Discover ZTrip in Albuquerque, NM—your top choice for reliable, friendly restaurant service. Experience local flavors and enjoy a memorable dining adventure today.

ZTrip Albuquerque | Reliable Taxi Service in Albuquerque NM

Bernalillo County

ZTrip -  Albuquerque

New Mexico

Discover ZTrip in Albuquerque, NM! Enjoy delicious food, vibrant atmosphere, and local charm. Perfect for food lovers and explorers alike. Visit today!

ZTrip - Albuquerque | Fun Food & Local Vibes in Albuquerque, NM

Learn about ZTrip in Albuquerque, NM! A beloved spot for authentic flavors, friendly service, and community vibes. Dive into our story and menu today!

About ZTrip - Albuquerque | Your Favorite Local Restaurant in Albuquerque, NM

Opening hours for ZTrip, Albuquerque. Find opening hours for ZTrip, Albuquerque on , Albuquerque, NM.

ZTrip - Albuquerque Menu Overview

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Experience the Menu at ZTrip - Albuquerque

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