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New York

Fred Smith Plumbing & Heating has been serving New York City since 1914, offering a range of plumbing and heating services. While some customers praise their professionalism and efficiency, others have reported issues with reliability and customer service. The company holds an A+ rating from the Better Business Bureau, indicating a commitment to resolving customer concerns.

Fred Smith Plumbing & Heating in Manhattan New York City: A Legacy of Service with Mixed Reviews 

Located at 1674 1st Avenue in Manhattan, Fred Smith Plumbing & Heating is one of New York City’s oldest plumbing firms, proudly serving the community since 1914. This company offers a wide array of services tailored for residential and commercial clients including high-pressure steam systems, drain cleaning, water filtration, fire suppression, HVAC services, pump repair, and rooftop tank cleaning.

Why Choose Fred Smith Plumbing & Heating?

For over a century, this family-owned and operated company has built a reputation for expertise and professionalism. Their technicians are known for meticulous work and patience, as reflected in customer testimonials praising employees like Andy, who earned accolades for being neat, thorough, and communicative during multi-day projects.

However, the community sentiment is mixed.

 Several customers have reported issues with scheduling, communication delays, and problems with installation quality. Some experienced missed appointments, poor follow-up, and questionable billing practices. Such feedback highlights the challenges of maintaining consistent service in a busy metropolitan environment.

Customer Experience and Service Reliability

Clients should be aware that while Fred Smith Plumbing & Heating offers a broad range of expert services and accepts credit cards for convenient payment, customer service responsiveness can vary. Some reviews mention frustration with delayed or missed appointments, and inconsistent communication from supervisors and office staff. These factors can impact the overall experience.

Safety is a paramount concern, and some reviews note hazardous situations during installations due to miswiring and other errors, emphasizing the need to verify credentials and work quality when hiring plumbing services in NYC.

Fred Smith Plumbing & Heating operates Monday through Friday from 6:30 AM to 5:00 PM and remains closed on weekends. For inquiries or to schedule service, customers can call (212) 744-1300 or visit their official website for more information.

What services does Fred Smith Plumbing & Heating offer?

 They provide comprehensive plumbing and heating services, including high-pressure steam systems, drain cleaning, water filtration, fire suppression, HVAC services, pump repair, and rooftop tank cleaning.

How long has Fred Smith Plumbing & Heating been in business?

 The company was founded in 1914, making it one of New York City's oldest plumbing firms.

 They operate Monday to Friday from 6:30 AM to 5:00 PM and are closed on weekends.

 Yes, they are known for prompt responses to emergencies, especially within Manhattan.

 You can reach them at (212) 744-1300 or visit their website at www.fredsmithplumbing.com.

North America

United States

Nestled in the heart of Manhattan, Fred Smith Plumbing & Heating is not just a service provider; it’s a vital part of the community fabric. With a commitment to quality and customer satisfaction, this establishment has earned its reputation as a reliable partner for all plumbing needs. Whether you're dealing with a leaky faucet or a complete heating overhaul, their skilled team is ready to tackle any challenge with professionalism and expertise.

While Fred Smith Plumbing & Heating is primarily known for its plumbing services, it’s important to note the local eateries that surround it. After a long day of plumbing work, the team often enjoys a meal at nearby spots like the cozy Italian bistro, where the homemade pasta is a local favorite, or the bustling café known for its artisanal coffee and fresh pastries. These local culinary gems provide the perfect backdrop for unwinding after a hard day's work.

Located at 1674 1st Ave., Fred Smith Plumbing & Heating is conveniently situated near some of Manhattan's most iconic attractions. Just a short walk away, visitors can explore the lush landscapes of Central Park or indulge in retail therapy along the famed Fifth Avenue. The proximity to these landmarks makes it an ideal spot for both locals and tourists alike.

What services does Fred Smith Plumbing offer?

 They provide a range of plumbing services, including installations, repairs, and heating solutions.

 Their team is known for their professionalism and commitment to customer satisfaction, making them a trusted choice in the community.

 They operate Monday through Saturday, providing flexibility for appointments.

If you’re in need of plumbing services in New York, look no further than Fred Smith Plumbing & Heating. With a dedicated team ready to assist you, don’t hesitate to reach out and schedule an appointment today. Your plumbing solutions are just a call away!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURELUk2S0x3EAE&d=17924085&t=1

places/ChIJA53qhbpYwokRPJR1rJfZf1Q/reviews/ChZDSUhNMG9nS0VJQ0FnSURELUk2S0x3EAE

I regret to say that my experience with Fred Smith Plumbing has been less than satisfactory. The installation of my garbage disposer was riddled with issues, and I feel compelled to share my account:

1. **Initial Attempt**
- A Fred Smith plumber attempted to install a new garbage disposer along with an adapter to make it go from continuous to batch feed.
- Despite multiple attempts, the disposer remained non-functional.
- The plumber attributed the problem to an electrical issue and advised calling an electrician.

2. **Electrician's Visit**
- We promptly engaged an electrician who found no electrical problems.
- Shockingly, the original plumber had incorrectly installed the disposer, causing the malfunction.
- Correcting the wiring resolved the issue, but we were charged additional money unnecessarily.

3. **Second Attempt**
- Another Fred Smith plumber attempted rewiring.
- A dangerous spark occurred due to miswiring, nearly causing a fire.
- The power cord melted, yet the plumber left without replacing it.

Realizing that the disposer didn’t have wiring issues at all, we took matters into our own hands.
A simple air switch from a supply store solved our problem efficiently. During the initial installation, the original plumber claimed to have purchased and installed an adapter, which was subsequently included in the invoice. However, upon closer inspection, it became evident that this adapter was never actually installed.

In light of these events, I cannot recommend Fred Smith Plumbing for installation services. They inconvenienced us and posed safety risks.

Lastly, my interactions with Fred Smith Plumbing’s staff handling calls and emails left much to be desired. Kevin was unresponsive. This delay resulted in a two-week postponement of the initial appointment.

https://www.google.com/local/review/rap/report?postId=ChRDSUhNMG9nS0VJQ0FnSUNqODhVeRAB&d=17924085&t=1

places/ChIJA53qhbpYwokRPJR1rJfZf1Q/reviews/ChRDSUhNMG9nS0VJQ0FnSUNqODhVeRAB

Andy did a fabulous job. He was meticulous and professional. I had many questions and he was very patient. He worked in my apartment for two days. He had a helper with him each day and were very neat and cleaned as they worked. It was a pleasure and I highly recommend  them.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURwczQzV0RREAE&d=17924085&t=1

places/ChIJA53qhbpYwokRPJR1rJfZf1Q/reviews/ChZDSUhNMG9nS0VJQ0FnSURwczQzV0RREAE

I called to schedule a repair in my apartment. They scheduled a supervisor to come take a look. The supervisor never showed up. So we rescheduled a week later. The supervisor did show up this time, but after a week I had not heard anything from the supervisor. I called and they said that supervisor went on vacation and there were no notes so they needed to schedule another supervisor to go. So, a week later we scheduled a second supervisor to come take a look. After a week of hearing nothing I called and they said that that supervisor is now on vacation after leaving no notes and they want to schedule yet another supervisor visit. Not to mention that every person that I have talked to through this process has said different things. It is the most inane and unprofessional company I have ever attempted to work with. I strongly recommend avoiding Fred Smith Plumbing.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUN1aHF1NnVRRRAB&d=17924085&t=1

places/ChIJA53qhbpYwokRPJR1rJfZf1Q/reviews/ChdDSUhNMG9nS0VJQ0FnSUN1aHF1NnVRRRAB

**UPDATE **
This entire response from Fred Smith is a lie. They are lying. I have phone records and emails to prove that they never showed up. They didn't "come toward the end of the window" and didn't have access... They NEVER came. They never called to even GIVE me a window the first day. I called THEM to find out the window, and both days, they never showed. I called them both days after the window closed to tell them I had to leave for work. Then, after 2 no shows Monday and Tuesday, they emailed to say the job wasn't worth their time. Exact words "all our gas guys are busy taken on larger gas jobs and right now we don’t have the man power to correct your issues"... Even AFTER that email, informing we they were "passing" on the job, somebody called me on Wednesday saying he was in the area. Obviously, that was never scheduled since they already passed on taking the job. They are completely incompetent and unable to handle the rigors of city work. Do not use. Unreliable, not timely and apparently now liars. DO NOT USE!

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ORIGINAL POST
Spoke to them last week, both via email and phone. They said they'll come by Monday or Tuesday this week, but they'll call Monday morning to confirm a time.

Well, Monday rolls around and no call. So I call them. They say I'm next on the schedule and will be at my place shortly. I inform them I have to leave for work soon and they say absolutely will be there shortly. I call work and tell them I'll be late, hopefully in around noon. Of course, noon comes and goes and no show. I call. They don't apologize. They say they'll have someone come Tuesday before noon for sure

So, I call work and apologize, tell them I'll be in late on Tuesday as well. I bet you can guess what happens next... Noon on Tuesday rolls around, nobody shows up. I call. They transfer me to 4 different people, nobody takes responsibility. Nobody apologizes. Nobody has any answers. All push me off to someone else. Nobody helps but they promise someone will call shortly to reschedule.

Hours later, they send an email (rather than calling, like they said they would, since they were probably too afraid to speak with me after they kept screwing up) saying the job is too small and not worth their time to do... A determination they made without ever coming to my home!?

Never use them. Unprofessional. Never once apologized for wasting my time.

Bargain plumbing and NY Heating Corp are WAY better (and more affordable).

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNtMlBMdXZRRRAB&d=17924085&t=1

places/ChIJA53qhbpYwokRPJR1rJfZf1Q/reviews/ChdDSUhNMG9nS0VJQ0FnSUNtMlBMdXZRRRAB

I have a mystery leak which may be causing the floor to buckle, and I asked Fred Smith Plumbing to come and investigate. My first interaction with them was fine, normal- I called, they showed up in the time frame they were supposed to show up, the plumber looked around, and couldn't find the source of the leak. Fine.
Then, since he was there, I asked if he could replace these faucets in the bathroom since they had been leaking. He said that replacing them would stop the leak. He helped me pick out some faucets on amazon, and said to book a new appointment when the faucets arrive. I booked a new appointment, and that's when the trouble started. On the day they were supposed to come, time passed, and I finally called, and the man who answered the phone said I wasn't on the schedule. "Did they take your credit card information?" "If they asked, I gave it" "Well, you're not on the schedule, so you must not have given your CC information." Well, if it's your job to ask for and record that information, then that's your job. And that's how interaction continued with their office, blaming me for them not showing up. They finally came another day, the man who came took ages to install the faucets (charge by the hour), including a half hour toilet break (!) If you're looking for a frustrating place that will keep you waiting for days, then take their time and charge you for that, this is the place. Faucet still leaks, though less. 3 days of waiting.

Reliable Plumbing Services in Manhattan, NY - Fred Smith Plumbing & Heating

Established in 1914, Fred Smith Plumbing & Heating has a long history of providing plumbing and heating services in New York City. They have built a reputation for high-quality, fairly priced service and attention to detail.

Fred Smith Plumbing & Heating: A Legacy of New York City's Plumbing Excellence in Manhattan's Heart District 10128 NY USA at 1674 1st Ave.

Fred Smith Plumbing & Heating stands as a hallmark of New York City's plumbing heritage, tracing its roots back to 1914. Founded by Fredrick Smith Sr., this venerable company has earned its reputation by dedicating over a century to servicing some of Manhattan's most cherished pre-war buildings, embodying reliability and craftsmanship in every project.

milestone moments in fred smith plumbing & heating's history

Throughout its storied timeline, Fred Smith Plumbing & Heating has marked notable milestones that highlight its evolution and commitment to excellence. In 1980, a pivotal change occurred when Philip Kraus joined as the ninth employee and eventually ascended to the role of CEO, steering the company toward modern growth while honoring its traditional values.

More recently, in 2018, the firm was celebrated with the Pulse of the City News Award for Excellence in Customer Satisfaction. This accolade underlines the company's ongoing dedication to delivering superior service, reinforcing its status as a trusted plumbing and heating authority in New York City.

Fred Smith Plumbing & Heating's expertise is particularly recognized in its work with iconic pre-war architecture, a specialty that requires both deep knowledge and careful attention to historical detail. Among its distinguished contributions is the installation of the historic gas lamps on the façade of The Dakota, one of New York City's most famous landmark buildings.

Nestled at 1674 1st Avenue in Manhattan, within the vibrant 10128 postal code, Fred Smith Plumbing & Heating remains an integral part of New York City's building maintenance landscape. Despite a mixed range of customer experiences in recent years, the company's longstanding heritage and specialized knowledge in plumbing for pre-war buildings continue to distinguish it from newer entrants in the industry.

 Philip Kraus joined as the 9th employee and later became CEO.

 Received the Pulse of the City News Award for Excellence in Customer Satisfaction.

Credit Cards Accepted

Cash Accepted

Fred Smith Plumbing & Heating is a local establishment in Manhattan, New York, providing essential plumbing and heating services with a neighborly kindness that reflects the spirit of New Yorkers. Located at the lively intersection of 1st Avenue, it is woven into the fabric of community life, offering practical solutions while being surrounded by the vibrant urban atmosphere of the city.

Fred Smith Plumbing & Heating

Experience unparalleled plumbing services at Fred Smith Plumbing & Heating in Manhattan, NY! Trust our experts to solve your plumbing needs today!

Top Plumbing Services in Manhattan, NY - Fred Smith

New York County

Comprehensive plumbing solutions for residential and commercial clients.

Plumbing Services

Installation, maintenance, and repair of heating systems.

Heating Services

High-quality water filtration systems for clean and safe water.

Water Filtration

Design and installation of fire suppression systems.

Fire Suppression

Heating, ventilation, and air conditioning services.

HVAC Services

Repair and maintenance of various pump systems.

Pump Repair

Cleaning and maintenance of rooftop water tanks.

Rooftop Tank Cleaning

Fred Smith Plumbing & Heating in Manhattan New York City - Reliable Building Systems Solutions 

Situated at 1674 1st Avenue in vibrant Manhattan, Fred Smith Plumbing & Heating offers a comprehensive range of essential building systems services tailored to both residential and commercial clients throughout New York City. Whether you need expert plumbing repairs, efficient heating maintenance, or specialized high-pressure steam system care, this establishment seeks to cover a broad spectrum of building infrastructure needs.

Diverse Services to Maintain Your Property's Core Systems

Fred Smith Plumbing & Heating specializes in a variety of critical services designed to keep your home or business running smoothly and safely. Their offerings include comprehensive plumbing solutions, heating system installation and repairs, and the upkeep of high-pressure steam systems which are common in New York City's older multi-story buildings. Beyond these, they also provide expert drain cleaning to prevent costly backups, water filtration system installations to improve water quality, and fire suppression system inspections to safeguard your property.

To meet the demanding infrastructure requirements of NYC buildings, Fred Smith also offers HVAC services to regulate indoor environments efficiently, pump repair and maintenance to keep water moving reliably, and rooftop tank cleaning to ensure water storage hygiene and compliance with city codes. These specialized services position them as a one-stop shop for building system management in the bustling urban environment.

Choosing the right service provider for plumbing and heating needs in New York City is crucial. Fred Smith Plumbing & Heating accepts credit card payments for customer convenience and aims to provide professional solutions tailored to the unique demands of NYC properties. Their expertise in high-pressure steam systems and fire suppression maintenance highlights their capacity to handle both routine and complex building system requirements.

 From installations to emergency repairs, ensuring reliable water and waste management.

 Installation, maintenance, and repair to keep your space warm and comfortable year-round.

 Expertise in high-pressure steam systems, fire suppression, pump repairs, and rooftop tank cleaning.

Customer Considerations and Service Transparency

While Fred Smith Plumbing & Heating provides a wide array of services essential for maintaining complex urban properties, potential clients should consider service reviews and communication responsiveness when making their choice. Transparent scheduling, clear invoicing, and timely service are crucial factors for a smooth experience in the fast-paced environment of New York City.

Located conveniently in Manhattan, Fred Smith Plumbing & Heating is positioned to serve New York City's diverse properties with essential plumbing, heating, and building system maintenance services. Whether you're a property manager, homeowner, or business operator, booking a consultation with them can help you address your maintenance needs effectively and keep your building running safely and efficiently.

Discover historic Fred Smith Plumbing & Heating in Manhattan offering reliable plumbing, heating, and emergency services since 1914. Book today!

Experience Top NYC Plumbing & Heating at Fred Smith, Manhattan

Get expert tips on plumbing repair, heating system maintenance, and water filtration from Fred Smith, NYC's trusted plumbing professionals since 1914. Learn more!

NYC Plumbing & Heating Tips | Fred Smith Manhattan

Established in 1914, Fred Smith Plumbing & Heating is a reputable NYC service provider with over a century of expertise in residential & commercial plumbing solutions.

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