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# Hertz Rent A Car – Reliable car rental service in Charlotte, NC
Hertz Rent A Car in Charlotte, NC, offers a range of vehicle options for travelers seeking reliable transportation. Located at 5489 Josh Birmingham Pkwy, this car rental service is known for its convenient airport access and a diverse fleet. Established with a vision to provide quality rentals, Hertz has become a staple for both business and leisure travelers. While the company has faced challenges, including customer service issues, many patrons appreciate the ease of online reservations and the variety of vehicles available. Reviews highlight both positive experiences and areas for improvement, reflecting the dynamic nature of customer service in the car rental industry.

## History
### The story of Hertz Rent A Car
Founded in 1918, Hertz Rent A Car has a long-standing reputation in the car rental industry. The company started with a fleet of just a dozen Model T Fords and has since grown into one of the largest car rental services globally. The founding vision was to provide accessible transportation options to the public, which has evolved into a commitment to customer service and innovation.

### Milestones and growth
- 1918: Hertz is founded in Chicago, Illinois.
- 1923: The company expands its fleet and services.
- 1960s: Hertz becomes a publicly traded company.
- 2000s: Introduction of technology-driven services, including online reservations.
- 2020: Hertz files for bankruptcy amid the COVID-19 pandemic but continues operations.

### Cultural and local influence
Hertz has played a significant role in shaping travel culture, particularly in the United States. The brand is synonymous with car rentals, and its presence at airports across the country makes it a convenient choice for travelers. In Charlotte, Hertz contributes to the local economy by providing jobs and facilitating tourism, allowing visitors to explore the region with ease.

### Continuing the tradition
Hertz continues to adapt to changing consumer needs by embracing technology and enhancing customer service. The introduction of mobile apps and online booking systems reflects the company’s commitment to staying relevant in a competitive market. Despite challenges, Hertz aims to uphold its legacy of reliability and convenience in car rentals.

## Community
### Community involvement
Hertz Rent A Car actively engages with the local community in Charlotte through various initiatives. The company often partners with local organizations to support events and programs that promote transportation safety and awareness. This involvement helps foster a positive relationship with residents and enhances the brand's image as a community-oriented business.

### Community notion about the place
The community's perception of Hertz in Charlotte is mixed, with many recognizing the convenience of its airport location. However, some customers express concerns about customer service experiences, which can impact the overall reputation of the brand. Local feedback often emphasizes the need for improved communication and responsiveness from staff.

### Events and gatherings
Hertz participates in local events, such as car shows and community fairs, to showcase its vehicles and services. These gatherings provide opportunities for residents to engage with the brand and learn more about rental options. Additionally, Hertz often sponsors events that promote safe driving and responsible vehicle use, reinforcing its commitment to community welfare.

## Offerings
### What Hertz Rent A Car offers
Hertz Rent A Car provides a wide range of vehicles to cater to different customer needs, from compact cars to SUVs and luxury vehicles. The company emphasizes convenience and flexibility, allowing customers to choose from various rental options based on their travel requirements. Hertz also offers online booking and mobile app services for a seamless rental experience.

### Dining and food experience
While Hertz itself does not offer dining services, its strategic airport location allows easy access to various dining options within the terminal. Travelers can enjoy a meal before or after picking up their rental car, making the experience more convenient. Additionally, nearby restaurants provide ample choices for those looking to dine out after their travels.

### Events and packages
Hertz frequently runs promotional packages and discounts, especially during peak travel seasons. Customers can take advantage of special rates for extended rentals or specific vehicle types. These promotions are designed to attract both leisure and business travelers, enhancing the overall rental experience.

### Facilities and features
- Convenient airport location
- Online booking system
- Mobile app for reservations
- Diverse vehicle fleet
- Customer service support

## Pros and Cons
### Key insights from reviews
Customer reviews of Hertz Rent A Car in Charlotte reveal a range of experiences. While some patrons praise the ease of booking and vehicle selection, others highlight significant issues with customer service and communication. The mixed feedback underscores the importance of consistent service quality in the car rental industry.

### Compliments and strengths
Many customers appreciate the convenience of the airport location and the variety of vehicles available. Positive reviews often mention clean cars and the efficiency of the rental process. Additionally, some patrons commend the friendly staff who assist with inquiries and vehicle selection.

### Contrasts and notable mentions
Conversely, several reviews point to frustrations with customer service, including long wait times and difficulties in resolving issues. Some customers report feeling pressured to purchase additional insurance or upgrades, which detracts from their overall experience. These contrasts highlight the need for improved staff training and customer interaction.

### Summary evaluation
Overall, Hertz Rent A Car in Charlotte offers a reliable option for travelers seeking vehicle rentals. While the company has strengths in convenience and vehicle variety, addressing customer service challenges is crucial for enhancing the overall rental experience. Continuous improvement in these areas can help solidify Hertz's reputation in the competitive car rental market.

## Location & Nearby Attractions
Hertz Rent A Car is conveniently located at 5489 Josh Birmingham Pkwy, Charlotte, NC, within the Charlotte Douglas International Airport. This prime location allows easy access for travelers arriving in the city. Charlotte is known for its vibrant culture, including attractions such as the NASCAR Hall of Fame, the U.S. National Whitewater Center, and various museums. Visitors can explore the city's rich history and enjoy its diverse dining scene, making it an ideal destination for both leisure and business travelers.

## FAQs
**What are the rental requirements** You need a valid driver's license, credit card, and age verification.  
**Is insurance included in the rental** Insurance is not included; customers can purchase it separately.  
**Can I return the car after hours** Yes, Hertz allows after-hours returns at select locations.  
**Do I need to clean the car before returning** It is not required, but returning a clean vehicle is appreciated.  
**Is there a mileage limit** Most rentals come with unlimited mileage, but check specific terms.  

## Visit Hertz Rent A Car Today
Hertz Rent A Car in Charlotte, NC, offers a convenient and reliable option for travelers in need of vehicle rentals. With a rich history and a commitment to community involvement, Hertz continues to adapt to the needs of its customers. Despite some mixed reviews, the company remains a popular choice for those seeking quality transportation. Whether you're visiting for business or leisure, Hertz provides a range of vehicles and services to meet your needs. Experience the convenience and reliability of Hertz Rent A Car during your next trip.

e3a91829-99fa-4782-9e24-3ac714154c58

I rented back in September and just realized I forgot to do my review. I reserved and pre-paid for a Mustang Convertible through Priceline. I also got the Insurance through Priceline , not Budget since it was cheaper. I don't usually get the insurance , but since I was going to be staying in Myrtle Beach for a few days I wanted to be covered since theft , vandalism , and such are a problem now more there. I still love Myrtle Beach though. I also visited friends and family in both NC and SC. After having it a couple days I noticed a charge for the Insurance through Budget. I tried calling several times and couldn't get through to the airport location. When I called the 1-800 number ( in India ) they wouldn't take it off and said I would have to talk to the airport location itself either on the phone or upon return. When I returned it I spoke with one of the reps and they took it off and said on my Hertz Gold it has me automatically taking the insurance , so I went online and changed that. I never had it set on my account and last time I rented I didn't get charged , but somehow it got changed to authorize insurance upon rental. Of course the walk from the terminal in Charlotte to your rental car area is terrible and they were doing some remodeling. Since I'm Hertz Gold I went directly to the car area and went inside the office there to get my keys , contract , etc and find out where my car was parked , it was right next to the office. The car was clean and I inspected for damage and it all looked good. When I drove out to the gate I noticed the low tire pressure light on one of the tires and it was only down a couple pounds according to the gauge. I stopped at like a 7-11 with an air pump and added a few pounds and was on my way. A few days later the light comes on again and I added air again to the tire. I didn't see any nails in the tire or anything like that , slow leak. I spent almost a week in Myrtle Beach and the last day again I had to add air to the tire before heading back to Charlotte. When I arrived I told them about the tire and it needed to be checked or replaced. The car was nice to have and I had the top down almost the entire trip , the weather was perfect. It got pretty good MPG too , more than my own car. Of course it had all the tech stuff for the radio and Navigation.

83291024-3298-4264-b824-b550f1c6911f

Everything! First, we had a reservation for weeks leading up to the date of the visit with a discount code from my company. When we arrived the dispassionate "manager" did not help. It was like talking to the floor except the floor has a larger vocabulary. We used über to a different location the next day. I cannot believe Hertz, a German company, would allow such a dump to exist. So depressing. All this location had were large trucks. The at the end of the trip we tried to find out what the cost would be to drop the vehicle back at the airport. Eventually we found the cost would be nothing. However, to get to the point where we found this out was like pulling a 747 thru the front door of your house. It caused way too much stress for what should have been super easy. Hertz!! Buy more cars! Hire some employees with intellectual capacity to problem solve instead of just saying "there's nothing we can do". Don't make it so hard to figure out how much a drop fee will be at another location! Hertz could do a lot better! What a joke of a company!

e430b9bc-3db5-4dac-b073-01420201565f

I rented a car from Hertz back in May. They have these new UVE systems that will take a photo of before and after car was taken from the rental and use AI to see if damage was detected. After I dropped off the car and I went through security line, I got a text saying damage to the car please pay the fine of $240 dollars and if you pay now you get a 40% off the administration cost and you have 36 hours. Good scare tactic to make you pay now, but good thing I have a wife to talk to on this and she looked at the before and after picture and said she hardly noticed the difference and said we should call tomorrow. We called they told us to e-mail them. Anyways this process takes awhile about 3 weeks for us, but the key is to follow up with them. They make you go through the hassle to the point of where I want to pay them, but my wife told me do not give in. They finally reviewed the case and they said they dropped the charges against me. Unfortunately, I kept on getting emails from them saying to pay the fee. Now they are in the process of talking to the my car insurer's and unfortunately when you want to talk to someone the people do not know what they are doing. Anyways with this new system, I feel like this is a money grab and in the short term they will reap the profits by having customers buy the extra insurance so they will not get hassled. However, they will loose a lot of customers including myself that have been a gold member for 10 years, but I would rather give other car companies business even though Hertz offers low prices. Okay now that is out of the way about the new camera system. There were no cars in the gold lot, so they sent us to the presidential lot. Unfortunately, you need to read the writing on the window. There were three cars that said needed oil change, something is broken, etc. We got a Kia K5 and it was dirty on the inside, but we wanted to head to the hotel and then to the park.

e95758e4-37f1-47df-a3a3-cc0f06a0111a

New AI photo scanning system is an absolute scam! DO NOT RENT FROM HERTZ!!!! Total money grab shakedown. Check out the before and after photos of my rental that they are charging me $130 for. The supposed "damage" is hardly even visible. And they don't text you until you are through security so there is no way to go back and verify anything unless you want to miss your flight. I will never, ever do business with this company again.

1482e499-8c91-4252-9ee5-19dd02bb07b2

Nice vehicle. SUV. Easy learning curve. I specifically asked for a vehicle equipped with gps. Despite assurances, screen display says no such thing on this vehicle, and I was already well away from the airport. Mission had to proceed, so I kept going. Cell coverage surprisingly good in that whole metro area, and remains so in the countryside, which is where my business was. As an aside: the way they are tearing up the countryside down there, place will be a little too much Metro for my taste. Money talks, and consequences be damned. So, I'll most likely use Hertz again, but will ask a lot more questions next time. And get some of the employees moving the vehicles around to work on their English a bit.

3e2f3037-f38b-4414-86bf-02357885f7e7

if I could give 0 stars I would. I used Hertz as a last resort after my travel plans changed -- and they made everything more stressful. I was wrongly charged $500 for a lost key, called 16 times with no response, and only got help after driving to the location in person. I'm still waiting on the refund they "processed," and they offered me $50 as a "gesture" -- which honestly felt insulting after everything I went through. I had to repeat my rental info multiple times and even kept getting emails with my name wrong. This was by far the worst customer service experience I've ever had, and I'll never use Hertz again.

49594c1c-235c-4532-9a36-e214c2d5df26

Staff was friendly when asking questions. Check in was easy (had done online before) and the car was ready right away in the stall when we showed up. It was clean and felt well taken care of. Return was easy as well. No complaints, good price and would rent again.

fdef45cc-2ab0-43e6-ad7f-4b9ec553d2e6

The Hertz at CLT airport has been a must, when needing rental vehicles upon landing. It's a pain to navigate from a terminal through baggage claim, then go through more passageways to arrive at the on-site rental center. Employees are helpful but watch out for other drivers when exiting.

ad9a185b-fd34-4d91-8640-0fb3d0d41c8b

WARNING TO WOMEN USING HERTZ RENTAL CARS I'm sharing this so no other woman has to go through what my mom experienced at a Hertz location. We had a reservation. Everything was prepaid. But the Hertz employee kept pressuring my mother to upgrade to a more expensive vehicle--even after she clearly said "no" multiple times. He wouldn't stop until I had to step in and tell him to move on. Then he tried to force extra insurance on her, again ignoring multiple "no"s. It escalated until I had to get involved again. After that, the man refused to speak to her at all, telling me she would have to "talk to her husband." We were stunned. This is the United States--women have the right to conduct business without a man intervening. We ended up having to get her husband on the phone just to complete the process. My mom turned to me and said, "It's really starting to feel like this is because I'm a woman." When I called this out and asked if that was the reason, the employee said nothing. He simply ignored her. That is misogyny, plain and simple. Customer support? Completely useless. * I contacted Hertz customer chat support -- they disconnected three times. * I called and waited two hours just to be hung up on. * I messaged them through Facebook -- they refused to help. I'm a 32-year-old combat veteran. I've seen a lot, but watching my mother get treated like a second-class citizen in her own country was unacceptable. If you're a woman -- or care about women -- do NOT use Hertz. Until they train their employees better and fix how they treat customers, this company doesn't deserve your money

df989aa3-39be-480b-8aee-98b10fa76364

I picked up my rental around 7 am and was immediately pressured to buy insurance. The agent bombarded me with questions about my personal insurance, insisting I wouldn't be covered--even though I know I am, as I have multiple cards that provide physical damage and liability coverage. It felt more like a hard sales pitch than genuine assistance and forget trying to get them to pick up the phone for any questions or support. The car selection was limited to one option, which wasn't a huge deal, but returning the car was another hassle. I attempted to drop it off around 2 am, only to find the entrance blocked by a truck, with no way to leave the vehicle. While their operating hours are from 5 am to 1 am, it's frustrating that they don't allow after-hours drop-offs like most other rental companies do at the airport. I gave two stars only because the parking staff was friendly and helpful. And as an underwriter for an insurance company, having them aggressively explain my own coverage to me was almost entertaining. Overall, I wouldn't recommend this location if you need flexibility or prefer a no-pressure rental experience.

Discover Hertz Rent A Car in Charlotte, NC for convenient vehicle rentals. Explore the city with ease and enjoy seamless service. Book your ride today!

Hertz Rent A Car in Charlotte, NC - Convenient Location

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Hertz Rent A Car

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Learn about Hertz Rent A Car in Charlotte, NC. Providing reliable vehicle rentals for visitors and locals alike. Explore Charlotte with ease. Visit us today!

About Hertz Rent A Car, Charlotte, NC - Your Trusted Vehicle Rental Partner

Opening hours for Hertz Rent A Car, Charlotte, NC. Find opening hours for Hertz Rent A Car, Charlotte, NC on 5489 Josh Birmingham Pkwy.

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