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Charlotte, NC

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# SIXT Rent A Car – Reliable car rental service in Charlotte, NC

SIXT Rent A Car, located at 5489 Josh Birmingham Pkwy, Charlotte, NC, offers a range of vehicle rentals for travelers seeking convenience and flexibility. Established with a vision to provide high-quality car rental services, SIXT has become a notable name in the industry. The company is known for its diverse fleet, which includes luxury vehicles, SUVs, and economy cars, catering to various customer needs. Despite its offerings, customer reviews highlight significant concerns regarding service quality and vehicle condition. Many patrons have reported issues with upselling tactics and disputes over vehicle damages, raising questions about the overall customer experience.

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Tried to upsell and when we returned car they said there was damage. TG we took a bunch of photos and hindsight we should've rejected the car . It had a lot of damage. I sent photos and they dropped the damage claim. Just poor customer service and cars with too much damage.

66e132c5-e624-40b3-a3da-d28493f502d8

This is the second time I've rented with Sixt in Nashville, and both times the same thing happened: "We don't have the car you booked. You can wait indefinitely, or you can upgrade for a fee and leave now." No free upgrade, no downgrade option, no real choice. The first time I chalked it up to bad luck. The second time, with the exact same script, it felt like a scam. This is a classic high-pressure sales pitch -- scarcity, urgency, false choice. We ended up paying an extra $250 just to get out of the airport. I've already warned my family to avoid Sixt and rent with Enterprise, who've never pulled this tactic on us. I'd like my money back, and I'd like Sixt to honor their own survey question: "Was your class of car available or did the agent offer you a free upgrade?" The answer is no.

3901ec94-45e6-49ee-9938-41e4272e4911

Horrible company. The clerk at the counter was just short of rude, but he was a gem compared to the guy at the rental booth in the garage. I was supposedly getting an upgrade but was given a smaller car and was told that was all they had, despite cars sitting everywhere. Pretty sure it was because I was returning it somewhere else. Had to stop and air up one of the tires. When I returned the car in Atlanta, the person working the lanes - yes, only one at one of the busiest airports in the country - wouldn't even make the angry family returning the car in the lane next to me move out of the way so I could pull forward all the way. The kid who had to get off his chair to walk over to take care of my car didn't bother to actually check it in so halfway home I get a message questioning if I'm keeping the car an extra day. The next day I get a receipt showing that I didn't return the car until that morning. When I try to get ahold of someone, all I can get is a Chat on WhatsApp. They want me to prove I returned the car with a picture or fuel receipt or proof that I flew out that day. Really? My reservation wasn't enough, so I had to dig out the fuel receipt but by then I was cut off because I didn't get it within the two-minutes they gave me, even though I had to wait almost 8 minutes to get a human. Of course, when I stated that they should have my picture returning it since I had to go through photo confirmation system when I pulled in, I was amazingly cut off. Only after giving the fuel receipt and the receipt for checking my truck out of the parking lot at the airport at home, which showed I was home on the day it was due back, was I given an adjusted bill with the extra day removed. That was thanks to customer service rep two. That's an hour plus of my life I will never get back. Oh, and they also charged me for extra insurance coverage even though I said my company covers all that so I didn't need it. Stay away...stay far, far away.

8a870bec-fdca-440a-9a47-9070e8534e40

Rented a car for 4 days. Got a flat from a screw in the tire and called roadside assistance. Rep said the car had run flat tires and gave me the option to either drive back to the airport that day to exchange the vehicle or I could just return the car the following day as originally intended. If I returned the next day, I would be refunded for not being able to the car for a day. I was in town for business and had to use an uber to get to my meetings that day. Turns out I was deceived and lied to. Everything seemed good except after the trip, SIXT denied my 1 day refund and would only be refunding $18 for one day of the extra insurance coverage. They said because I booked through Expedia, there's nothing they can do. Pretty much a "too bad, so sad" response from customer service. I used to be impressed by SIXT services, but this experience has left me feeling flat.

0f84533b-f4da-47a9-ac2d-feb68ded24af

I was delayed getting into charlotte and instead of waiting for a rebooked 7am flight, I decided to rent a car and drive to rdu. The sixt app allowed me to book a car for pick up at 1am. This made me assume the car rental desk would be open at that time. I left the security area to go to car rentals to pick up my car and the desk was closed. I called customer service and they told me "I could just wait until the desk opens at 6am..." I told them the only reason I booked the car was so I could get home before 6am and to cancel the reservation. They told me it would be a $200 fee to cancel. When I explained how I assumed when the app allowed me to book a 1am pick up, the desk would be open, they replied "There's nothing we can do." Because security was then closed at 1am, I ended up having to sleep on the floor in baggage claim. I would recommend you don't allow someone to book a car for a pick up time that your desk is not open and teach your customer service reps to be a bit more empathetic.

7330407e-1f77-476f-903b-6402992b701e

Do NOT rent from this company!! I currently have an open case from last week. They show a one inch "scratch" on the bottom of the front side bumper and are charging almost $800 in damages!! We inspected the car and saw nothing. Took a few photos but not of the bottom of the bumper. They use a photo machine as their virtual inspection. The estimate repair bill has 16 hours of labor! The "repair" appraisal is done virtually by a company they pay in another state. They will not respond to emails, even though they respond on reviews saying to email them. Such a scam! I have now discovered they lost a class action lawsuit for fraudulent damage claims!! Perhaps we need to start another class action lawsuit! Case#08755873

5f25166e-4681-4bb6-8c1b-5004f9e83c56

Absolutely horrible company, first and last time renting a car with them . I will be writing a review any and everywhere i can . We rented a car with them from 10-30-24 to 11-04-24. My husband as always takes a video of the car, all the scratches and dents . 14 days later they send him a damage claim for $1,192 claiming he damaged (Incident Value - Door, rear, Wing /Fender, front). Thank god for iPhones that takes videos with date and time !!! SCAMMERS and to accuse your costumers of those claims is insane!!!!! It looks like they have a history of scamming their customers !!!! What a joke

8cc0a2cb-af76-4560-a5ed-09021a373454

Scam artist. Will lie about mileage and damage especially if you book with a third party and they see you have insurance

77a45218-9f48-485e-94cd-8b3c8535d568

Sixt a shady rental place that makes up fake charges after the fact. Thank god we used my American Express card because they made up a bunch of additional fake charges for things already paid for and wouldn't credit back the authorization hold. Amex investigated and denied payment for fake charges. NEVER EVER use this shady place if you can help it! I would give it a -5 stars if I could but 1 was the lowest I could give! And NO you guys have done NOTHING to make anything right. You continue to lie and steal/cheat. It seems that's your business model based on the majority of reviews. Charging us $95 for gas when we filled up the car upon return along with a bunch of other bogus charges is terrible. One thing you don't do is make anything right. So please don't respond to my review again. I've had enough lies from Sixt!

8c21bd3e-07f6-4b82-b440-673fadc5eade

If I could give less than one star, I would. I rented a luxury car for 2 days to get back and forth from work as I had traded my old car in and was waiting to pick up my new one. When I got to the desk to pick up at the airport, the attendant tried to upsell me several times. He then put me in a pick up. I even asked when it appeared on the screen "I'm not getting that, right? I paid for a luxury utility vehicle." He said, nah, you're good. When I got to the garage to pick up, the attendant told me I had a pick-up and I told him I would not accept so he gave me a BMW. Shame on me, I did not fully check it over as I just wanted to get home after a long day. I noticed it had a strong smell when I got in it, but wasn't going to bother trying to find an alternate car at that point. I literally drove it home from the airport to my house and parked it in the garage. I then drove 11 miles to work and parked in my normal spot - in an open parking lot with no curbs, no islands - just long row of parking spots. The car only sat in my garage or the parking lot. I returned it 2 days later and informed the attendant it had a strong smell (like cologne trying to cover weed) and he agreed it smelled strong. He looked at the car and told me he'd tell the manager about the smell. 2 days later I got an email claiming that a rim had damage of 10 cm down to the primer. How the hell could I have done that when it sat in my garage for 24 of the 48 hour rental period and I did not park anywhere near anything that could scrape a rim "down to the primer"? They claim it was not there upon pick up per their "camera system" - but how do I know if the picture of the rim is even from the BMW I rented? I disputed the claim and said I did not scrape anything in the 2 days I had it. They subsequently came back and said I need to pay $571 to repair the rim (which includes a $200 "administrative fee"!) This is a complete scam! This is the second time Sixt has tried to claim damage to a car we rented that was not caused by us. I will NEVER rent from this company again, They are dishonest, fraudulent and deceptive. There is a reason you think you are getting a good deal - because they know they are going to make it up in false claims! What swindlers! I am going to contact the BBB and also post reviews wherever I can online and plan to continue to fight this fraudulent claim! I'll be surprised if they have the decency to respond to this complaint!! Save your money- rent elsewhere!! Don't say I didn't warn you!

Discover convenient car rentals at SIXT Rent A Car in Charlotte, NC. Enjoy easy access and top-quality service to explore the vibrant city. Book now for your adventure.

SIXT Rent A Car in Charlotte, NC | Convenient Location

Charlotte

SIXT Rent A Car

North Carolina

Rent a car easily at SIXT in Charlotte, NC. Perfect for city trips and airport pickups. Reserve now and explore Charlotte with ease!

SIXT Rent A Car in Charlotte, NC | Convenient Vehicle Rentals Near You

Learn about SIXT Rent A Car in Charlotte, NC. Your trusted partner for flexible, affordable vehicle rentals in the heart of Charlotte.

About SIXT Rent A Car in Charlotte, NC | Reliable Vehicle Rentals

Opening hours for SIXT Rent A Car, Charlotte, NC. Find opening hours for SIXT Rent A Car, Charlotte, NC at 5489 Josh Birmingham Pkwy.

SIXT Rent A Car – Reliable car rental service in Charlotte, NC

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