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Philadelphia, PA

North America

United States

# Chipotle Mexican Grill – Authentic Mexican Cuisine in Philadelphia
Chipotle Mexican Grill, located at 2307 Street Rd, Bensalem, PA, is a popular fast-casual restaurant known for its customizable burritos, bowls, and tacos. Established with a vision to provide fresh, high-quality ingredients, Chipotle emphasizes sustainability and ethical sourcing. Over the years, it has built a strong community presence, attracting customers with its commitment to flavor and quality. Despite some mixed reviews, many patrons appreciate the consistent quality of food and the welcoming atmosphere, making it a go-to spot for a quick and satisfying meal.

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Every time I go to this chipotle location they are always on point. Maybe I have just always come in at a good time but they always have veggies prepped (not true for many other locations), give adequate portion sizes even for online orders, and are pleasant. The seating areas are also mostly very clean. I work in the area and prefer to go here over other locations.

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I was in the mood for a burrito bowl from Chipotle so I landed on this one, which was close by the area I was in for the day. In reading the reviews of others, I decided to order in store without the app and watch as they prepared my bowl. Being a bit hungry I didn't want to deal with the headaches that others had mentioned to be consistent at this establishment. Anyway, my burrito was constructed exactly the way I liked it. I had the chicken with all the bells and whistles. The taste and flavor was just as I liked it and what is normally expected of Chipotle. The rice was a little undercooked but was not a disaster. All in all, the food and service were standard, nothing bad but nothing great either.

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I placed a mobile order and the pick up time was 12:10. I arrived promptly and there were at least 20 other people waiting. I knew this wasn't going to be a fast process. We all were patiently waiting as two staff members prepared the orders. 20 mins later, still no food. 30 mins later, nothing and 45 mins later, it was finally ready. I returned to my car to eat, as I was beyond hungry at this point and had 10 mins left on my lunch break. It was disgusting! The guacamole was a yellow color and the tacos were all over the place. As people we're entering or waiting at the counter, the employee would yell rudely "online Only!!!" First and last time going here.

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Do yourself a favor and stay away unless you want terrible service and an overall unpleasant visit. Worth the drive to Qdoba in Neshaminy if you're looking for a substitute.

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COVID-19 review. Ordered online in the parking lot and showed them my phone at the door. Simple procedure and took maybe 5 minutes. Two bowls with chips and guac. Get the bag to the car and there's no chips and guac. I approach the door and the same employee who handed me my bag looked and me and said "chips and guacamole" I replied yes, and she told me we're out and to get a refund online. Fact is stranger than fiction. Jess bowl was about half the normal size and had the wrong sauce. Mine was okay. The customer service refunded me for the guacamole and chips but no mention of the incorrect child's bowl. Really losing my faith in chipotle. This location is in serious need of management. Just you kids running this place and not taking care of the customer. Occupying the old Saladworks sits the newly established Chipotle. Chipotle once had my heart when it came to burritos but now I am always left with the thought of why I actually came here. A step above Taco Bell, this Typical chipotle that lacks in customer service. I can't slam them too hard since they are fairly new and I assume most employees are in training. A decent spot when you're in a pinch but I wouldn't go out of my way for it.

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This location is a joke. They take orders when they feel like it and other times you walk in and they tell you they're not taking orders right now. The food quality is barely good and the customer service is at best unprofessional.

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This is literally the worst chipotle I've ever been to. Every time we go here they are out of so much, people are just standing around, and another customer asked for a cup holder and the staff just laughed at her. They basically hire unsupervised children and whoever is managing this store needs to be fired since they clearly can't maintain inventory.

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Zero stars if possibleScheduled a school fund raiser at this location from 4-8pm. Arrived shortly after 5pm and was told it was online order only. They had no food available to order in person. None. Not only should they have expected a crowd from the fundraiser it was dinner time as well. No sense of urgency, no notification that it would be this way, and no sense of caring by who I assume was the manager. No ice. When I asked them to fill it they said the ice machine was broken. Then five minutes later they filled the ice machine. This was on 1/17/23. Unacceptable and now an entire school will not be back to this location. Terrible. Will certainly be contacting corporate about this.

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I have had many problems at this restaurant with incorrect orders. Then when you call, it gives you an automated system and will eventually let you call the restaurant.....but no one ever answers and the voicemail is full. This is the third delivery order that was wrong and their resolution team promised a coupon for a free meal. It never seems to come. While the worker shortage is a real problem, the fact that they don't remove old messages from the tape is a problem. That's bad management.

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The guy who was preparing the food (African American, early 20s, with locked hair, small built) was the WORST! Never had so much difficulty getting a simple order correct and he was rude and annoying. Telling me what I said I did and didn't want in my food, I'm assuming he thought he was being funny or friendly but it did not come off that way. The place did not look well kept, and everyone was in a huddle talking while not assisting customers. This location need to hire better employees because that experience was unacceptable.

Discover delicious Mexican cuisine at Chipotle in Bensalem, PA. Enjoy fresh, flavorful dishes in a welcoming setting. Visit today for a tasty experience.

Chipotle Mexican Grill in Bensalem, PA - Fresh Mexican Cuisine

Bensalem

Chipotle Mexican Grill

Pennsylvania

Explore the full menu at Chipotle Mexican Grill in Philadelphia, PA. Discover signature dishes, drinks & must-try items. Visit us at 2307 Street Rd, Bensalem.

Chipotle Mexican Grill Menu – Food & Drinks in Philadelphia, PA

Learn about Chipotle Mexican Grill located at 2307 Street Rd, Bensalem, Philadelphia, PA. Fresh ingredients, sustainable sourcing, and a vibrant dining experience await.

About Chipotle Mexican Grill in Philadelphia, PA

Opening hours for Chipotle Mexican Grill, Philadelphia, PA. Find opening hours for Chipotle at 2307 Street Rd, Bensalem on our website.

Chipotle Mexican Grill – Authentic Mexican Cuisine in Philadelphia

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