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Philadelphia, PA

North America

United States

# Getaround – Car Rental Service in Philadelphia, PA
Getaround is a car rental service located in Philadelphia, PA, offering a convenient solution for those in need of short-term vehicle access. Established to provide a user-friendly platform for car sharing, Getaround allows users to rent vehicles directly from car owners through a mobile app. The service has garnered attention for its ease of use and accessibility, though it has faced criticism regarding customer service and vehicle quality. With a focus on community-driven car sharing, Getaround aims to make transportation more flexible and affordable, catering to both locals and visitors alike.

## History
### The story of Getaround
Getaround was founded with the vision of transforming urban mobility by enabling individuals to share their vehicles with others. The idea was to create a platform that would not only provide access to cars but also foster a sense of community among users. This innovative approach to car rental has positioned Getaround as a pioneer in the car-sharing industry, emphasizing convenience and sustainability.

### Milestones and growth
- Launched in 2009, Getaround quickly gained traction in major cities across the United States.
- Expanded its services to include a mobile app, enhancing user experience and accessibility.
- Introduced features such as instant booking and keyless entry, streamlining the rental process.
- Grown its fleet by partnering with local car owners, increasing vehicle availability in urban areas.

### Cultural and local influence
Getaround has made a significant impact on urban transportation culture, promoting the idea of shared mobility. By encouraging residents to utilize underused vehicles, the service contributes to reducing traffic congestion and lowering carbon emissions. In Philadelphia, Getaround has become a popular choice for those seeking flexible transportation options, especially among younger demographics who prioritize convenience and affordability.

### Continuing the tradition
As Getaround continues to evolve, it remains committed to its founding principles of community and accessibility. The company regularly updates its app and services based on user feedback, striving to enhance the overall experience for both renters and car owners. This dedication to improvement reflects Getaround's ongoing mission to redefine car sharing in urban environments.

## Community
### Community involvement
Getaround actively engages with local communities by hosting events and partnerships that promote car sharing and sustainable transportation. These initiatives not only raise awareness about the benefits of car sharing but also foster a sense of belonging among users. By collaborating with local organizations, Getaround aims to create a positive impact on the communities it serves.

### Community notion about the place
The community perception of Getaround varies significantly, with some users praising its convenience and ease of use, while others express frustration with customer service and vehicle conditions. Many appreciate the flexibility that Getaround offers, allowing them to access vehicles without the long-term commitment of traditional rentals. However, negative experiences related to vehicle quality and customer support have led to a mixed reputation within the community.

### Events and gatherings
Getaround frequently organizes events to educate users about car sharing and promote sustainable transportation practices. These gatherings provide opportunities for community members to connect, share experiences, and learn more about the benefits of using Getaround. Additionally, partnerships with local festivals and events help to raise awareness and encourage new users to try the service.

## Offerings
### What Getaround offers
Getaround provides a range of offerings designed to meet the diverse needs of its users. The platform allows individuals to rent cars by the hour or day, making it an ideal solution for those who require temporary access to a vehicle. With a user-friendly app, renters can easily browse available cars, check prices, and complete bookings seamlessly.

### Dining and food experience
While Getaround primarily focuses on car rentals, users often combine their rentals with local dining experiences. Philadelphia is known for its vibrant food scene, and many renters take advantage of their vehicles to explore various culinary offerings throughout the city. Getaround's flexibility allows users to enjoy meals at their leisure without the constraints of public transportation.

### Events and packages
Getaround occasionally offers promotional packages and discounts, especially during local events or festivals. These promotions can make renting a vehicle more affordable and encourage users to explore the city. Additionally, the platform may feature special deals for first-time users or during peak rental times, enhancing its appeal.

### Facilities and features
- User-friendly mobile app for easy booking
- Instant booking options for last-minute rentals
- Keyless entry for seamless vehicle access
- Variety of vehicle types, from compact cars to larger vehicles
- Flexible rental periods, including hourly and daily rates

## Pros and Cons
### Key insights from reviews
User reviews of Getaround highlight both positive and negative experiences. Many users appreciate the convenience and flexibility of the service, while others express dissatisfaction with vehicle quality and customer service. The mixed feedback underscores the importance of continuous improvement in service delivery.

### Compliments and strengths
Positive reviews often commend Getaround for its user-friendly app, ease of booking, and the variety of vehicles available. Many users find the service particularly beneficial for short trips, errands, or exploring the city without the hassle of ownership. The convenience of keyless entry and instant booking is frequently highlighted as a major strength.

### Contrasts and notable mentions
Conversely, negative reviews frequently mention issues with vehicle maintenance, customer service accessibility, and unexpected charges. Users have reported receiving poorly maintained cars, leading to safety concerns and dissatisfaction. The lack of direct customer support has also been a common complaint, with many users feeling frustrated by the inability to resolve issues promptly.

### Summary evaluation
Overall, Getaround presents a mixed bag of experiences for users. While many appreciate the convenience and flexibility offered by the service, concerns about vehicle quality and customer support remain significant. Continuous efforts to address these issues will be crucial for maintaining a positive reputation in the competitive car-sharing market.

## Location & Nearby Attractions
Getaround is situated in Philadelphia, PA, specifically in the 19103 area. This vibrant city is known for its rich history, cultural landmarks, and diverse neighborhoods. Visitors can explore attractions such as the Liberty Bell, Independence Hall, and the Philadelphia Museum of Art. The convenience of Getaround allows users to easily access these sites, making it an ideal choice for both locals and tourists looking to navigate the city efficiently.

## FAQs
**What is Getaround** Getaround is a car rental service that allows users to rent vehicles from local car owners.
**How does the booking process work** Users can book cars through the Getaround mobile app, choosing from available vehicles in their area.
**Are there any age restrictions** Renters must be at least 21 years old to use Getaround services.
**What types of vehicles are available** Getaround offers a variety of vehicles, including compact cars, SUVs, and trucks.
**Is insurance included in the rental** Yes, Getaround provides insurance coverage during the rental period.

## Visit Getaround Today
Getaround offers a unique car rental experience in Philadelphia, PA, combining convenience with community-driven values. With a focus on user-friendly technology and flexible rental options, it caters to the diverse needs of urban dwellers. Despite some mixed reviews, the service remains a popular choice for those looking to explore the city or run errands without the commitment of car ownership. Experience the ease of car sharing with Getaround today!

853255c9-29e6-4b67-9ede-9307c94701e5

GetAround is such an amazing car service! I use GetAround when I drive for Uber and also just for running everyday errands. It's convenient and reliable. Their app is extremely easy and very user friendly. To top off their wonder service, GetAround has really wonderful customer service. They are friendly and knowledgeable. I cannot say enough good things about GetAround. Give it a try you'll love it.

f7db87ea-8813-4a20-a2f4-34c3c8fee23c

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start time and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

94fb8e73-77af-4cc7-92b6-9afcb696d71b

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive through our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

ec4a9b65-34ff-4339-8641-632be029ad7a

The car had an expired inspection sticker which got me towed. I contacted Getaround who assured me I will not be charged. Until I did, for the tow fee and a retrieval charge. 679 in total. I could've gotten the car myself if I knew Getaround is going to charge me for getting it-- I was assured I won't. My trip had to end early and I had to Uber my way for the rest of the trip. Getaround is refusing to reverse their decision to bill me for something I was not responsible for. Will NEVER rent from Getaround again.

b5b7ba23-e424-4147-99be-1e5dcb096d73

Absolute worst experience with a car-sharing company. I used GetAround a couple of times before with no issues. On May 2, I rented a heavily damaged Toyota Corolla. The front and back bumpers were damaged, the interior was full of dirt and trash from the previous renter, the check engine light was on, the radio did not work (software issue error), the car was also not maintained and was misaligned, which is a safety hazard. I submitted photos pre and post-trip in the app per the company policy with documented pictures of the damages. I called GetAround before the trip to ask for another car since my reserved car was heavily damaged. They said they took note of my call and complaint and that the submitted pictures would serve as proof of the current damages. On May 5, I was charged an $1100 damage fee for the bumpers and other damages I wasn't liable for. They used the pictures I submitted pre and post-trip to claim damages to the car!! Also, there is no way to speak to a representative unless there is an active reservation. I had to reserve a car to be able to get someone on the phone to request the pictures I submitted showing the damages to resubmit to dispute the claim. Beware at all costs! DO NOT USE THIS SCAM COMPANY. If this does not get resolved, I will be filing a complaint with the BBB, will share my story with pictures of the car pre and post trip with the GetAround damage claim email response on every social media platform, and alert my friend who is an investigative reporter with the Fox News network of this fraudulent practice.

471c1388-4960-4798-b536-423632a51272

There is only 1 of 2 cars near my house in East Kensington. I've rented the same car 4 times and EVERY time I've had to call customer service. Three times it's not where it's supposed to be and today the car won't even start. Customer service is great, but this is incredibly frustrating.

f35e541f-01bf-4d15-a273-a7a094de1620

I have used Getaround frequently starting in 2017 but over the past year the experience has gone so substantially downhill that I've decided to be done using the service. 1) The vehicles - the required quality of the cars is noticeably lower. It used to be that you'd be hard pressed to find a car more than 5 years old. Now there are many vehicles 10 years or older and the wear shows. They are often dirty and have mechanical issues. I sometimes don't feel safe to drive them, but moreover I almost never would want to drive anyone else around IN them because they are not well maintained. 2) The product/software - honestly the app experience hasn't gotten _worse_...it just hasn't gotten better and that feels like a failure. There are things- like showing up to a vehicle with a dead battery, calling, and they can tell the battery is dead because their tech shows it- why isn't that solved? Have a process where 30 min before a ride starts, ping the vehicle diagnostics, and if there is an issue, notify the renter and match them with another vehicle. It just feels like the lack of advancement equals a lack of engagement in what their customers want. 3) Terrible customer service- It's just not good. They don't give their agents any power so they just stonewall you. And then when you ask for a manager who they say COULD help you, there's never one available. We all know managers are available...but it's a very flawed mentality. Certainly not customer first. Turo will generally cost me $50 more for the days that I need a vehicle for less than 24 hours...and I'm still going to pay that rather than using Getaround in the future. Or look into Zipcar...which is also more expensive. That's how consistently poor the experience has gotten. Literally not worth the bargain you get- I equate it with flying Spirit or Frontier. At some point, you spent the extra month to NOT have to deal with that product and company.

6e3c0dee-1213-4e64-91f1-d7a7fab3d3ca

this shit is a scam don't do it I rented a car I get in the car n I can't go over 40 I talk to an agent bout a refund n the told me everything will be retuned just end the ride n return car I do so not only did the charge me for everyday that I was pose to used the car even tho i took it back the next day this is a scam n there's no one to talk to about ur money

3afcee52-3407-44d0-91b4-2de027dc6c5d

App is easy to use. Car was great and easy to reserve. Keys were ready and i didnt have to come in contact with anyone. Very thankful ful that, because i hate being around people. Thanks Getaround Will be using them again.

9f2032c2-bf67-44bf-a5de-f86b90426230

Rented a car on getaround after getting a $30 off promotion at the Old City Festival. After booking, found out the car had a 20 mi/hour limit (what the heck) so for my 6 hour rental, it would only be 120 mi I could drive. Additional miles were $0.50 per mile! This was not stated anywhere prior to booking otherwise I wouldn't have booked! Cancelled for half credit and emailed customer service asking for a full refund. I have not heard back.

Discover Getaround in Philadelphia's 19103 area for convenient car rentals. Experience seamless mobility and explore the city effortlessly today.

Getaround Car Rentals in Philadelphia 19103 - Seamless Mobility

Philadelphia

Getaround

Pennsylvania

Explore the full menu at Getaround in Philadelphia, PA. Discover signature dishes, drinks & must-try items. Visit us at , Philadelphia, 19103.

Getaround Menu – Food & Drinks in Philadelphia, PA

Learn about Getaround in Philadelphia, PA. Discover our story, mission, and what makes us a top dining destination in the city. Visit us at , Philadelphia, 19103.

About Getaround, Philadelphia, PA

Opening hours for Getaround, Philadelphia, PA. Find opening hours for Getaround, Philadelphia, PA on , Philadelphia, 19103.

Getaround Menu Overview

Signature Dishes

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Experience the Menu at Getaround

Starbucks

Ten Stone Bar & Restaurant

Koreana Rittenhouse Square