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# Enterprise Rent-A-Car – Reliable car rentals in Austin, TX

Enterprise Rent-A-Car, located at 4352 S Interstate 35, Austin, TX, is a prominent car rental service known for its extensive fleet and customer-centric approach. Established with a vision to provide convenient and reliable transportation solutions, Enterprise has become a trusted name in the car rental industry. The location serves both local residents and visitors, offering a range of vehicles from compact cars to SUVs. Over the years, Enterprise has built a reputation for its commitment to customer service, although experiences may vary. Many reviews highlight the efficiency of the rental process, while others point out areas needing improvement, particularly in customer service and vehicle condition. 

## History

### The story of Enterprise Rent-A-Car

Founded in 1957, Enterprise Rent-A-Car began with a simple mission: to provide affordable and reliable car rentals. The company was established by Jack Taylor, who envisioned a service that would cater to the needs of individuals and businesses alike. Over the decades, Enterprise has expanded its operations significantly, becoming one of the largest car rental companies in the world. The Austin location reflects this growth, serving as a vital hub for both local residents and travelers.

### Milestones and growth

- 1957: Enterprise Rent-A-Car is founded in St. Louis, Missouri.
- 1980s: Expansion into various markets across the United States.
- 1990s: Introduction of the "We’ll Pick You Up" service, enhancing customer convenience.
- 2000s: Rapid growth internationally, establishing a presence in numerous countries.
- 2010s: Continued focus on sustainability and customer service improvements.

### Cultural and local influence

Enterprise Rent-A-Car has made a significant impact on local communities by providing accessible transportation options. In Austin, the company plays a crucial role in supporting tourism and local businesses. The rental service allows visitors to explore the vibrant culture, music scene, and outdoor activities that the city offers. Additionally, Enterprise engages in community initiatives, contributing to local events and programs.

### Continuing the tradition

The commitment to customer service and community involvement remains strong at Enterprise. The Austin location continues to uphold the founding principles of reliability and affordability, striving to meet the evolving needs of its customers. As the company moves forward, it maintains a focus on enhancing the rental experience through technology and customer feedback.

## Community

### Community involvement

Enterprise Rent-A-Car is dedicated to being an active participant in the Austin community. The company often collaborates with local organizations to support various initiatives, from environmental sustainability efforts to educational programs. By engaging with the community, Enterprise aims to foster positive relationships and contribute to the overall well-being of the area.

### Community notion about the place

The perception of Enterprise Rent-A-Car in Austin is mixed. While many customers appreciate the convenience and variety of vehicles available, others express concerns regarding customer service and vehicle maintenance. The community recognizes the importance of the rental service, especially for tourists and residents needing temporary transportation, but there is a call for improvements in service quality.

### Events and gatherings

Enterprise often participates in local events, such as community fairs and charity drives, demonstrating its commitment to the Austin area. These gatherings provide opportunities for the company to connect with residents, showcase its services, and promote responsible driving practices. By being present at these events, Enterprise reinforces its image as a community-oriented business.

## Offerings

### What Enterprise Rent-A-Car offers

Enterprise Rent-A-Car provides a wide range of vehicles to meet diverse customer needs. From economy cars for budget-conscious travelers to larger SUVs for families or groups, the fleet is designed to accommodate various preferences and requirements. Additionally, the company offers flexible rental options, including daily, weekly, and long-term rentals.

### Dining and food experience

While Enterprise Rent-A-Car does not offer dining services, its strategic location near various restaurants and cafes in Austin allows customers to easily access food options before or after picking up their rental vehicles. This convenience enhances the overall rental experience, especially for travelers looking to explore local cuisine.

### Events and packages

Enterprise frequently offers promotional packages and discounts, particularly during peak travel seasons. Customers can take advantage of special rates for weekend rentals, long-term rentals, and corporate accounts. These offerings make it easier for individuals and businesses to find suitable rental options that fit their budgets.

### Facilities and features

- Wide selection of vehicles
- Flexible rental terms
- Customer support services
- Convenient location near major highways
- Online booking and management

## Pros and Cons

### Key insights from reviews

Reviews of Enterprise Rent-A-Car in Austin reveal a spectrum of experiences. Customers often highlight the efficiency of the rental process and the variety of vehicles available. However, some reviews point to issues with customer service, particularly during peak times when staffing may be limited.

### Compliments and strengths

Many customers commend the friendly and helpful staff at the Austin location. Positive experiences often mention quick service, ease of vehicle pickup, and the professionalism of the employees. The location's accessibility and the range of vehicle options are also frequently praised.

### Contrasts and notable mentions

Conversely, several reviews express dissatisfaction with the customer service experience, particularly regarding wait times and the condition of vehicles. Some customers have reported issues with cleanliness and maintenance, leading to a mixed reputation for the location. Notably, the inconsistency in service quality has been a recurring theme in customer feedback.

### Summary evaluation

Overall, Enterprise Rent-A-Car in Austin offers a reliable option for car rentals, with many satisfied customers appreciating the convenience and variety of vehicles. However, the company must address the concerns raised by some customers regarding service quality and vehicle maintenance to enhance its reputation further.

## Location & Nearby Attractions

Enterprise Rent-A-Car is conveniently located at 4352 S Interstate 35, Austin, TX 78745. This prime location allows easy access to major highways, making it an ideal choice for travelers looking to explore the vibrant city of Austin. The surrounding area features numerous attractions, including parks, shopping centers, and dining options. Visitors can enjoy the rich cultural scene, including music venues and art galleries, all within a short drive from the rental location. The accessibility of public transportation options further enhances the convenience for those renting vehicles.

## FAQs

**What are the rental requirements** Customers must provide a valid driver's license, credit card, and meet age requirements to rent a vehicle.

**Do I need insurance to rent a car** While insurance is not mandatory, it is recommended to protect against potential damages.

**Can I return the car after hours** Yes, Enterprise offers after-hours drop-off options for customer convenience.

**Is there a mileage limit** Most rentals include unlimited mileage, but it's best to check specific terms.

**What if I have a problem with my rental** Customers can contact Enterprise customer service for assistance with any issues during their rental period.

## Visit Enterprise Rent-A-Car Today

Enterprise Rent-A-Car in Austin, TX, offers a reliable and convenient car rental experience for both locals and visitors. With a commitment to customer service and a diverse fleet of vehicles, the location aims to meet the needs of all customers. Whether you are in town for business or leisure, Enterprise provides a hassle-free rental process, allowing you to explore the vibrant city of Austin with ease. Experience the convenience and reliability of Enterprise Rent-A-Car today!

20e84096-e1f5-4de6-9db6-b2f67592e34f

I don't like this enterprise location as much, they only ever have 1 worker actually running the front when I have ever came in and it's a bit slow. The front desk area smells musty and the cars they have were alright but I just wasn't a fan of this experience and I won't be returning to this particular location but I didn't have issues with my rental and the experience was decent

a3f0ce21-fe14-4a87-a838-81f0110c94de

I've rented twice from this enterprise and both experiences were phenomenal. They were quick and easy on giving me a rental without issues. Workers were very polite and had excellent professionalism.

43a00db4-49c3-4530-b4dc-edea2b049ff3

I'm gonna do my rental car through enterprise. On a recent visit to see our son and daughter in Austin, when we got off the airplane, we were in the rental car within 20 minutes, and that includes picking up our luggage from the carousel. A few days later, we ended up with a nail in our tire. Luckily, there was an enterprise rental car location across the street from our hotel and they exchanged it for us quick and easy. The staff was extraordinarily friendly and very helpful.

4c0dd172-c08a-4953-81de-88425564251c

WORST EXPERIENCE RETURNING FROM MY UNCLE'S FUNERAL My sister, Gwendolyn [GWEN] King and I have always used ENTERPRISE car rental when we travel back home to Port Arthur, TX. Our Uncle passed and we were going to Port Arthur, TX for his funeral service. I reserved an SUV (documents attached). Pickup on June 19, 2025 Return on June 21, 2025 S. May's location in Round Rock, TX I forgot that the last time I reserved an SUV (same location), I needed a major credit card. So I had to cancel my reservation. My sister, Gwendolyn [GWEN] King reserved a mini van. Pickup on June 19, 2025 Return on June 20, 2025 4352 IH-35 Austin TX 78745 Going to Port Arthur, TX was great but coming back to Austin, TX was a painful nightmare. A little after 2pm we are leaving the Houston area on IH-10 the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON We made it to a store in Sealy (Kathy's Corner 9027 IH-10 Sealy TX 77474) and the vehicle literally shut down. WE WERE STRANDED Gwen called Enterprise customer service. They told her someone will be calling back within 30 minutes. That never happened. 4 BLACK WOMEN 3 KIDS UNDER 6 WE WERE STRANDED IN THE HEAT OF THE DAY FOR HOURS WITHOUT ANY ASSISTANCE. It's around 7ish when I talked with a guy with a Muslim name. He told us, "when that alert comes on to ease off the accelerator then press on the accelerator. It would automatically go into gas mode." We tried and it failed. Gwen called Enterprise Customer Service again. Someone from Road Side Assistance called her back. They said, "they don't do service calls and they don't charge electric vehicles. Since we didn't have a commercial vehicle they couldn't help us." I called Enterprise Road Side Assistance a guy by the name of Deon assisted us. He created a ticket for service, he sent me links to keep up on the ETA. I get a call saying someone will come to tow the minivan. I asked what will happen to us. He said that we would have to wait for an Uber but the limit is 5 people so two Uber vehicles would pick us up to bring us to Alamo Airport. Now it's night time and nobody showed up. Deon from Enterprise Road Side Assistance called me back because someone canceled our work ticket. He created another one and sent me a link. A guy by the name of SAM called after 9pm. He said someone will be there in 60-90 minutes to tow the minivan. He then says, "Uber can only take us within 50 miles. Anything after that would be our responsibility." The minivan actually started with no alerts until we were entering LaGrange TX. The engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON STRANDED AGAIN Gwen made phone calls again It's after 11pm and she gets a text message from a tow service saying HERE. They were at Kathy's Corner. She told them we are at Whataburger in LaGrange, TX. I noticed Gwen limping while walking and talking with someone from the towing service. Gwen's daughter saw a plug at Whataburger and charged the minivan. It's after 1am and we try to start the minivan and it started. As we were driving on Hwy 71, someone flagged us down because the back lights were off. We didn't know how to put the back lights on, we didn't know how to put on the bright lights. Hwy 71 going through Bastrop, TX doesn't have street lights and it's a lot of curves. We couldn't make it out of Bastrop, TX when the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON STRANDED AGAIN I called my bonus nephew and told him what was going on. Sent him our location and he showed up. Some of us was packed in his vehicle like sardines in a can but he followed behind Gwen with hazard lights. We couldn't get to Austin, TX good when the engine light, a turtle above the D with alert displayed: STOP SAFELY VEHICLE WILL SHUT DOWN SOON We were on Montopolis and Ben White (Hwy 71) This time, Gwen called Enterprise Road Side Assistance. We waited with her until they towed the minivan. We got home after 4am Gwen ended up going to the Emergency Room. They took x-rays and she has Trochanteric Bursitis (her leg was so swollen from fluid build up in her hip from standing so long). She have to stay off her leg for a whole week so now she's missing work. What is totally unfair is that Enterprise still charged my sister's credit card. No discounts. No apology. We are grieving from losing our Uncle so quickly and to add on to that getting stranded not once but several times. That Enterprise Rep rented us a faulty vehicle...someone reset the check engine light without fixing the problems. Enterprise caused us pain and suffering. That entire bill should be 100% refunded. They should pay for my sister's ER visit and pain meds. In addition, something should be done by Enterprise causing pain and suffering to all 7 of us. Extremely Disappointed Laura Vanessa Washington 512-774-9984

40ed3159-a94e-4677-b719-07a4bbe59344

Worst customer service experience ever. Dismissive attendants. Booked over phone came in to pick up car, the agent here didn't really even bother to help. Didn't really matter that I'm 7 months pregnant. He was just matter of fact since I have an out of state license and didn't have a credit card with me they couldn't give me the car. Mind you I shared over phone I wasn't from here I'm from NY. Pretty much now have to be taking Ubers everywhere. Train your agents and do a better job at in person customer service.

8305acdd-4bcb-479e-8dce-e7257186953b

Oh my, I've been looking forward to writing this. First off, our boy at the counter was more apathetic than Emenim. He seemed not to care that we were there in a crisis. Now ol son also did not provide the car we reserved online and forced us into a van that cost $30 more... that wasn't the end of it though. We were told that the price was $180 for the rental, but we ended up charged $210. So instead of $30, it was $60 more. You shouldn't allow reservations if you don't have the car. Last time this happened at Hertz, they gave us a free luxury upgrade. No extra charge. I've usually used enterprise because historically they've been more convenient, but this service was so dismal. I explained that we were stranded due to our car breaking down and the guy replied , yeah you and 85 other people. In quite a snarky tone I might add. I'll never go here again, and I may never choose enterprise again if this is how they do business.

a48c77eb-810b-48f8-b165-be8bb98f5c18

i've never had a warmer welcome at any cat rental place. everyone was so friendly and Jadon was especially accommodating and helpful in getting me a rental car in my budget despite the current limited availability. returning the car was so fast and easy and once again Jadon was there to make the process enjoyable.

d2b9acb5-59cf-4c1f-a365-12453b7dbce4

What a joke of a store. We were stranded in Austin because of a wreck we had on Saturday night 4/12/25. We called our insurance company and filed the claim immediately, and were given a reservation number for this location, as we were informed they were the ONLY Enterprise facility open on Sunday in Austin. We started calling them at 10 AM, and every time we called, we were redirected to the national reservation center. We finally were able to make it to their location about 1:20 PM, 40 minutes before they were scheduled to close. When I finally got to speak to an agent, he looked up my reservation number and told me that it had just then been sent to them, and they would have nothing available for us until Tuesday 4/15. There was no attempt to help us get a vehicle any other way, and acted as though it was OUR fault that THEY were unable to help us get home to the D/FW area, even though we had a verified reservation! I selected 1 star because this system would not allow anything lower to be picked.

e1efffcd-a01f-458f-a05a-3377e498e508

They prioritize safety and peace of mind? Improved cleaning measures? I don't think so! I felt threatened going into this location! I was judged, getting the look up and down ? Every person in there had to look at my profile? Really! 2nd this location always, always Smells like cat pee! Like change out the carpet! It's that bad.. .. 3rd they promised to call me with urgency and not one! I had to call in 3x! Y'all have a lot of people at this location! Quit acting like you don't have time to walk around, twiddling your phones in your hands! Hands in pockets! You don't have time to pick up a phone and follow through? I believe in you! This is suppose to be a great location, that prioritizes my safety and peace of mind. Knowing that I can walk into enterprise without worries. This is not the one..

b473f0e8-9e5d-440c-9840-3c2c6b0add34

Great experience at this location every time with all staff. If you're using enterprise, I highly recommend this one over others in the area.

Rent a car at Enterprise in Austin, TX, and explore the vibrant city with ease. Convenient location on Interstate 35. Book now for your adventure!

Enterprise Rent-A-Car in Austin, TX - Convenient Location

Austin

Enterprise Rent-A-Car

Texas

Discover the best way to explore Austin! Rent a car at Enterprise on I-35 for easy access to city sights and nearby attractions. Book now!

Experience Austin with Enterprise Rent-A-Car on I-35 | Convenient & Reliable

Learn about Enterprise Rent-A-Car in Austin, TX. Providing reliable car rentals and excellent customer service to help you explore the city with ease.

About Enterprise Rent-A-Car, Austin, TX | Your Local Car Rental Experts

Opening hours for Enterprise Rent-A-Car, Austin, TX. Find opening hours for Enterprise Rent-A-Car, 4352 S Interstate 35, Austin, TX on our website.

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

C.L. Butaud Wines

The SS Scooter Cafe

Blue Norther Hard Seltzer