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# Enterprise Rent-A-Car – Reliable car rental service in Austin, TX

Enterprise Rent-A-Car, located at 10010 Manchaca Rd, Austin, TX, is a prominent car rental service known for its commitment to customer satisfaction and a diverse fleet of vehicles. Established with the vision of providing convenient and affordable car rental solutions, Enterprise has built a reputation for excellent service, particularly at its Menchaca location. Customers frequently highlight the friendly and helpful staff, who strive to ensure a smooth rental experience. Despite some mixed reviews regarding vehicle availability and pricing, the overall sentiment reflects a strong community presence and a dedication to resolving issues promptly.

0045965c-09b1-4d44-83ad-8321c089ca6e

Very good service from the team upon arrival for the rental to the return. The team works fast to get you in the car as soon as possible... not to rush you, but to get you on your way as we all have our own busy lives. Will use this location again when needed.

92940716-b4e5-427b-9116-ae6542ac0eaa

Didn't have my reservation ready and had the wrong car for me which of course was a economy car instead of the luxury car which was promised and supposedly put on my reservation.

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Here is my story... Got hit by another driver. Their insurance (Liberty Mutual) has to pay for my car repair (their fault). Had to take my car to their car repair location down way South in Austin. Liberty Mutual is paying for my rental car. They use Enterprise. So, no choice in the matter for repair shop or rental location. Enterprise picked me up from the repair shop. Nice! Brought to their location to get my car. They did not have a car in the class that I was told I would get. I got a beater. It was bad. That's all that they said they had. It was yucky. I needed to go, so I took it. The next day, I called back and spoke with Javier (I think one of the managers). He apologized and told me to come in and they would get me a different car. I came back, Javier greeted me and had a nice young man help me out. I apologize, but I forgot his name. He was super nice, thorough and friendly. Got a much nicer and safer car than the first one. So, a negative be experience at first, fixed the next day by their manager. They apologized for the lack of cars available the previous day and did their best to make it right. I am much happier now and appreciate their service and fixing things. So, if you have a legitimate issue, be nice, be calm and discuss it with them. They will do what they can.

ee584f58-460f-4768-861d-4a5b317151a3

I was treated like a princess! When I arrived to rent the car initially, I was NOT having a good day. Both gentleman were caring, understanding, and showed genuine concern for my situation. They drove me back to my home when I could not locate my CC initially. Fast-forward 2 weeks to my return date and they gave me a ride up the road to my car after I had it fixed at the body shop. The level of customer service was impressive and the past 2 weeks would have been much more stressful had it not been for the generous hearts of everyone I encountered at the Menchaca location.

9a7558d4-560f-443e-bd17-457aad9c1124

My experience with the 10010 Menchaca, Austin Tx. Enterprise has been nothing but very good over the last 6 weeks or so. Helpful & polite staff and with an availability of various vehicles. It;s been a tough time but they were ready & helpful.

c61b750b-14b1-4c74-915b-aa02d050ee76

Needed a vehicle for July 5th. Had to pick up the vehicle the evening of July 3rd because they were closed on the 4th. Returned the vehicle afternoon of the 6th a Saturday. They close at 1:00 pm on Saturday so I had to use the drop box. I was charged for "4 days" !! I am not satisfied with the results !!!

ea55b878-8ac6-49f4-a130-7a5c011c69e7

Terrible, stole our money. We had a rental as part of an insurance claim; they added an additional charge of $38.00 to our rental agreement which was suppose to be for hail coverage. Turns out it was a $38.00 per day charge that was for major collision, something we would not of agreed to since we had no idea how long the repairs would take for our vehicle. And for those that can not do the math, $38.00 per day adds up very fast. Called to complain was assured that a manager would call me back and work to resolve the issue, crickets. Called Corporate and was given a case number and told that the district manager would be in touch, crickets Because of this we have sworn off Enterprise as a company

e030c126-19b2-4c7c-b2e4-7324fae44223

Jamal assisted me in getting into the right vehicle to fit my needs. Such a pleasure to interact with. Thank you Jamal!

1192a04b-3eb0-4424-ac30-381ba76f2a95

A friend of mine had rented a car from the Enterprise at 10010 Menchaca and had driven to his doctor's office. Here he suffered a medical emergency and was immediately transported to hospital. We were afraid there would be difficulties returning the car. But the Enterprise staff were both understanding and caring. They were completely on top of the situation and made it as easy as possible, to our considerable relief. Their customer care was absolutely top notch. Highly commendable.

cec48b6f-4b71-4610-96b9-d1676c1b7c90

I've called this place 50 times in the last 5 days and have yet to get a response. Sometimes I'll wait on hold for an hour while they search for the next available agent but I get nothing. I was in a car accident and was supposed to get a rental last week but was told it wouldn't be ready until this week but I needed to confirm the day. I would stop by in person but due to the hours of my job and this place I go in to work before they open and get out after they close. It's been frustrating since the insurance has been telling me I need to drop off my car for repair but I can't if I don't have the rental.

Discover convenient car rentals at Enterprise on Manchaca Rd in Austin, TX. Perfect for exploring the vibrant city. Book now for easy travel!

Enterprise Rent-A-Car in Austin, TX | Convenient Location

Austin

Enterprise Rent-A-Car

Texas

Discover hassle-free car rentals at Enterprise in Austin, TX. Perfect for exploring Austin’s vibrant music scene, outdoor parks, and local attractions. Book now!

Experience Top Car Rentals at Enterprise in Austin, TX | Convenient & Reliable

Learn about Enterprise Rent-A-Car in Austin, TX. Providing quality service, a wide selection of vehicles, and excellent customer care. Visit us today!

About Enterprise Rent-A-Car in Austin, TX | Your Trusted Car Rental Partner

Opening hours for Enterprise Rent-A-Car, Austin, TX. Find opening hours for Enterprise Rent-A-Car, 10010 Manchaca Rd, Austin, TX on 10010 Manchaca Rd.

Enterprise Rent-A-Car – Reliable car rental service in Austin, TX

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