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Austin, TX

North America

United States

# Extended Stay America - Austin - Northwest - Research Park Overview
Extended Stay America - Austin - Northwest - Research Park is a budget-friendly hotel located in Austin, TX. Known for its extended stay options, this establishment caters primarily to travelers seeking longer accommodations. The hotel offers basic amenities, including kitchenettes in rooms, making it suitable for guests who prefer to prepare their own meals. However, reviews indicate a significant disparity in guest experiences, with many highlighting cleanliness and service issues. Despite its convenient location near Research Boulevard, the hotel has garnered a reputation for not meeting the expectations of its visitors, leading to a mixed perception in the community.

## History
### The story of Extended Stay America - Austin - Northwest - Research Park
Founded as part of a larger chain, Extended Stay America aims to provide affordable lodging for extended stays. The vision behind this hotel chain was to create a comfortable and convenient environment for guests who require longer accommodations, often for work or relocation purposes. Over the years, the brand has expanded across the United States, including this location in Austin, which serves as a vital hub for business travelers and families alike.

### Milestones and growth
- Opening of the Austin location to cater to the growing demand for extended stay options.
- Expansion of services to include kitchenettes in rooms, enhancing guest convenience.
- Adoption of pet-friendly policies to attract a broader clientele.
- Ongoing renovations aimed at improving guest experiences and facilities.

### Cultural and local influence
The Extended Stay America in Austin reflects the city’s diverse culture and growing economy. As Austin continues to attract tech professionals and families relocating for job opportunities, the hotel plays a role in accommodating these transient populations. However, the establishment's struggles with cleanliness and service have sparked discussions about the standards expected in the hospitality industry, particularly in a city known for its vibrant culture and hospitality.

### Continuing the tradition
Despite facing challenges, Extended Stay America strives to maintain its commitment to providing affordable lodging. The hotel continues to adapt to the needs of its guests, offering promotions and packages aimed at attracting longer stays. However, the ongoing issues reported by guests suggest that there is still work to be done to uphold the brand's reputation for quality service.

## Community
### Community involvement
The Extended Stay America - Austin - Northwest - Research Park engages with the local community by providing a temporary home for many individuals and families. The hotel often hosts guests who are in transition, whether for work or personal reasons, thus becoming a part of their journey. However, the hotel has faced criticism for not adequately addressing the concerns of its guests, which has affected its standing in the community.

### Community notion about the place
The community's perception of the hotel is mixed, with many locals aware of the negative reviews regarding cleanliness and service. While some appreciate the affordability and convenience of the location, others express concerns about safety and the overall condition of the property. This dichotomy reflects broader issues within the hospitality industry, where expectations for cleanliness and service are paramount.

### Events and gatherings
While Extended Stay America primarily serves as a lodging option, it occasionally hosts small gatherings and events for guests. However, the lack of dedicated event spaces and amenities limits its ability to serve as a venue for larger community events. The hotel’s focus remains on providing basic accommodations rather than engaging in extensive community programming.

## Offerings
### What Extended Stay America - Austin - Northwest - Research Park offers
The hotel offers a range of accommodations designed for extended stays, featuring rooms equipped with kitchenettes, free Wi-Fi, and laundry facilities. These amenities cater to guests looking for a home-like environment during their stay. However, the quality of these offerings has been called into question by numerous reviews, which highlight issues with cleanliness and maintenance.

### Dining and food experience
Guests at Extended Stay America can prepare their own meals in the in-room kitchenettes, which include stovetops, microwaves, and refrigerators. While this allows for flexibility in dining, the hotel does not have an on-site restaurant, which may be a drawback for those seeking a more traditional dining experience. The lack of dining options nearby has also been noted in reviews, leading some guests to feel limited in their choices.

### Events and packages
The hotel occasionally offers promotional packages aimed at attracting longer stays, particularly for business travelers or families relocating to the area. However, the effectiveness of these packages is often overshadowed by the negative experiences shared by previous guests, which can deter potential visitors from taking advantage of them.

### Facilities and features
- Kitchenettes in rooms
- Free Wi-Fi
- Laundry facilities
- Pet-friendly policies
- Outdoor pool
- Parking available

## Pros and Cons
### Key insights from reviews
Reviews of Extended Stay America - Austin - Northwest - Research Park reveal a stark contrast between positive and negative experiences. While some guests appreciate the affordability and convenience, many others report serious issues with cleanliness and service. This inconsistency has led to a polarized view of the hotel.

### Compliments and strengths
Positive reviews often highlight the affordability of the hotel and the convenience of having kitchen facilities in the rooms. Some guests have praised the friendly demeanor of certain staff members, indicating that there are employees who strive to provide good service despite the overall negative atmosphere.

### Contrasts and notable mentions
Conversely, numerous reviews detail experiences of unclean rooms, rude staff, and unexpected charges. Guests have reported issues such as dirty linens, pest problems, and a lack of responsiveness from management. These contrasts paint a troubling picture of the hotel’s operations and its impact on guest satisfaction.

### Summary evaluation
In summary, Extended Stay America - Austin - Northwest - Research Park offers a budget-friendly option for extended stays but is marred by significant cleanliness and service issues. While some guests find value in the amenities provided, the overwhelming number of negative reviews suggests that improvements are necessary to meet the expectations of travelers.

## Location & Nearby Attractions
Extended Stay America - Austin - Northwest - Research Park is situated at 12424 Research Blvd., Austin, TX 78759. This location is conveniently positioned near major highways, making it accessible for travelers. The surrounding area features a mix of residential and commercial properties, with various dining and shopping options available within a short drive. However, the immediate vicinity does not offer many attractions, which may limit entertainment options for guests. The hotel's location is primarily suited for those needing easy access to business hubs rather than leisure activities.

## FAQs
**What amenities does Extended Stay America offer** The hotel offers kitchenettes, free Wi-Fi, and laundry facilities.
**Is Extended Stay America pet-friendly** Yes, the hotel allows pets with certain policies in place.
**What is the check-in time at Extended Stay America** Check-in is typically between 3:00 PM and 6:00 PM.
**Are there dining options nearby** Limited dining options are available within a short drive from the hotel.
**Is parking available at Extended Stay America** Yes, the hotel provides parking for guests.

## Visit Extended Stay America - Austin - Northwest - Research Park Today
If you're seeking budget-friendly accommodations in Austin, TX, consider Extended Stay America - Austin - Northwest - Research Park. While the hotel offers essential amenities for extended stays, it's important to be aware of the mixed reviews regarding cleanliness and service. The hotel's commitment to providing affordable lodging is evident, but potential guests should weigh the pros and cons based on recent experiences shared by visitors. Whether you're in town for business or personal reasons, make an informed decision about your stay.

7c4a474c-ed7d-4586-8fac-05dd6cb1e056

Welcome to Extended Stay America: where the "extended" part refers to how long your stress and regret will stay with you. First thing's first -- before I even paid for the first week, I went out of my way to do the right thing. I showed my ESA letter, asked directly if there would be any pet fees, and was told "Nope, you're good." Fast forward three weeks and suddenly I'm the proud recipient of a $651 bill for "pet fees and late fees"... late fees on pet fees that weren't even supposed to exist. Apparently, here the math works like: zero times zero equals surprise debt collector. Oh, and about that "late fee"? I literally pay a day early, just to avoid nonsense like this. But hey, who needs facts when you can just make up charges, right? The room itself? Let's just say I've seen cleaner furniture in a Goodwill dumpster. The dresser and side table looked like they'd been used in a science experiment. I wasn't sure if I was checking into a hotel or an episode of Hoarders: Biohazard Edition. Staff? The majority looked annoyed that guests existed at all. Need a towel? You'd think I was asking them to donate a kidney. The only exception was the morning guy with long hair--absolute legend. He deserves a promotion and a medal for surviving this place sober. The clientele? Let's just say if you've ever wanted to see a live-action version of Breaking Bad, just step into the parking lot. I've lost count of how many times I've pulled in and people were in the back puffing on meth like it was happy hour. And the manager--ah, yes. A rude Russian lady whose customer service philosophy is apparently "be as hostile as possible and then add hidden charges." If this is what Extended Stay calls "hospitality," then I'm the King of England. So, if you're looking for: * Surprise fines for things you were told wouldn't cost anything * Filthy rooms that come with their own ecosystem * Towels guarded like state secrets * A front-row seat to parking-lot meth clouds * And management that treats you like you crashed their family reunion... ...then by all means, check in. Otherwise, do yourself a favor and pitch a tent under a bridge--it'll be cleaner, cheaper, and you'll probably meet nicer neighbors. Extended Stay America: because "roach motel" would be an upgrade. Extended Stay America: where the rooms are dirty, the staff is rude, and the parking lot doubles as a live meth lab

ef3b2fa3-7a9c-4ae1-a07e-b0271777c2e4

WOW what a terrible hotel, didn't feel safe the moment we walked in. Dirty, smelly, and holes in the carpet. Was so bad we checked out straight away and found another hotel. If you stay here make sure you are armed and have a portable alarm on the door.

780d305f-b13e-4e79-965a-9567349ce861

If I could give this hotel negative reviews I certainly would I gave them another chance after our awful experience in Dallas. This was the icing on the cake we are 100% done with them. This hotel was worse roaches in the room, the walls had drip (bubbling) inside the paint where water had gone down the walls. The room smelled horrendous it was awful! The Russian manager is a mega B word I mean she is AWFUL . I highly recommend not staying at this nasty hotel they treated us absolutely awful and my husband is a Marine Veteran!

94e2512a-c4a5-4ea3-82cf-fd221ba6fff2

This place has it's negatives, yet in the final analysis it is a 5 star place. You see trash in the hallways, stairwell, and elevator for over 24 hours. The staff is not always at the front desk. The weightroom has no weights. Some of the door locks did not work. There was this man who slept in hallway. Was he a homeless man who snuck in or did his wife proverbially kick him out of the bed is a mystery. Free breakfast. Hot coffee= yay! They served several different Vegan breakfast items over the days. Grits is one. I haven't had grits for awhile. They also offered granola bars and oatmeal. The residents are more friendly and approachable than average hotel patrons. I've been to hotels that did not have consistently hot water, yet this place did. Also the heaters provided very hot heat, which was needed in these days of super cold weather. Bed was comfortable; too much so as it sucked me into sleeping. This place has it's flaws, yet it is way better than the alternatives during this cold spell.

672542f4-1e24-49fd-94c3-25ae9c4ab70b

Tried to send this to corporate. No matter how short, got same error message -- "message can't exceed 2500 characters." *** I've stayed here several times. VERY rude clerk today. Blonde woman, chunky, 50s. Today was the FIFTH TIME my key failed. Tossed key down to get it fixed. She said, "I'm not your dog. Pick it up and Hand it to me." !!! Rude, mean attitude. No excuse for all these maintenance failures. The sink water faucet has been running for 6 days, and it still not fixed. The fluorescent light does not work. Killed several small roaches first day and used can of bug spray in room.

63aa4eda-35bd-49f0-b561-ba95c0f55fbd

Before you read this review I would like you to know that I have worked in the hospitality industry for several years but never at a hotel like this. Part of me feels pretty critical but the other part is just covid standards at this point which I feel are not being met. One star because I had a place to stay and the second one goes to Sean who is very friendly at the front desk late at night after my long flight. And while I hate giving reviews 2 stars -- but the more I am here the more I find some minor to major things wrong or disgusting. So I'm just going to write a list of pros and cons. Pro: Staff is friendly and check in time is between 3:00 and 6:00 but they will let you check in after of course. For the most part the room is put together and appears clean. But It's not even swept... Outdoor pool available and plenty of parking in well lit areas. Prices are reasonable/good. I got in on January 1st for a week for $433 Pet friendly Dishes and utensils are provided Cons: Hallway smells like urine - I assume it's dog urine so I'm not freaking out about this one but I was assume they have carpet cleaner and a vacuum. I guess for less than $500 for one week you can't expect much but to see rat feces in the empty cabinets is a big nope for me. Nothing. And I mean nothing is dusted or wiped down. I honestly wish I would have taken my black light or clorox wipes. Hard to see in the photos but I sure notice it. I washed my hands about 2 hours ago after wiping down the rat feces and dust but sink is still clogged up. Cigarette smoke this present in the hallways and they leave a back door entrance open that I am really not comfortable with. Use your key card if you need to get in at this point. It's 12:30 at night. I feel like I've bothered enough people already with my wants on a 17 hour flight back from the Air Force but this is actually kind of gross. I'm going to ask to change rooms tomorrow but I don't think it'll do any good. Ask for some extra towels and Cutlery. I had one towel and what I hope to God is upside down shot glass. Too afraid to look under it. *edited to add: I upgraded my review to three stars. overall it's pretty well run and there's always help at the front desk. It's fairly quiet and I'm left alone but the people here are pretty friendly. I'm still a bit disappointed in the cleaning of the room but I'm grateful I have a place to stay that is reasonable and safe*

3f4abb7f-ca9e-43c0-8def-c3590a8a7a61

This place is disgusting Fleas were jumping on my legs in the lobby,the staff was very nice and informative of all the fees the hotel changes for laundry, and cookwear However i was assigned a room on the 3rd floor the place was dirty and smelled really bad in the hallways. Once I entered my room the I noticed the comforter was stained, the pillow cases were stained as if someone was bit by bedbugs,I raised up the bottom sheet to discover the mattress was spoiled and stained like it hadn't been replaced in years, there were dead roaches on the floor. I went back to the front desk and request ed a refund the staff offered me another room which i declind and requested a refund. The staff informed me that it will take 3-5 days for the refund to process. I asked for my receipt and left the property.

1491c6f5-682e-447f-8efe-9db7196d0d6a

If I could give 0 stars, I would 10x. My family and I booked a room for 3 nights, 2 weeks in advance. We flew in from California for an emergency, and arrived to the airport around 11pm after our flight was in late. We called Extended Stay to let them know we'd be on our way. The front desk lady told us they CANCELLED our reservation and the manager FORGOT to call us! Woman on the phone said a water pipe busted and the whole hotel was shut down. So we drove to the hotel to see what's going on. Lo and behold, the hotel was full and at capacity. NO WATER DAMAGE. They cancelled our reservation and sold our room to someone else due to the country concert going on (every hotel was booked full) as they overbooked and cancelled us and didn't call! We were "homeless" until 3:30am when Motel 6 took us in. THIS COMPANY HAS NOT REFUNDED OUR STAY AND COMPLETELY LEFT US WITH NO WHERE TO GO. NO PHONE CALL, JUST CANCELLED US!!!! GAVE NO COMPASSION AND ZERO SHITS! DO NOT STAY HERE!!!!!!

a51916d9-b832-4365-a4dd-6772e9d3bc34

DO NOT STAY HERE! The rating needs to be in the 'negatives'! This is what I wrote to Extended Stay America customer service: "I booked your place for 6 nights through Priceline. Many, bad, problems: 1. My fight was 3 hours late and all that the Very Unconcerned woman (Brooke,I think) would tell me was if I didn't get there by 11:00pm, I would be a no-show, even though the room was paid for. She made zero attempt to accommodate me in that situation. My relative called her and she treated him the same way. He called later and talked with "Jack," the night manager, who was professional and assured my relative that I was checked in and there there was no problem for late check-in. Give Jack a raise for great customer service! 2. I finally got in the room, #246, around 2am, and immediately detected the faint odor of cigarette smoke (I reserved a non-smoking room). There was no coffee maker, no kitchen supplies, and no hair dryer. I made sure that I was reserving a room with at least those amenities. I asked them, the next day, to put the coffee pot and hair dryer in my room and was told they didn't have any. Deceptive advertising! 3. The hot plate did not work. 4. The carpet was the filthiest carpet I've EVER observed in any place of business, ESPECIALLY a hotel that's taking my money to stay there for 6 nights. So, I laid towels on the floor when I walked. 5. The phone, next to the bed, was disgustingly filthy. There was no way I was about to touch that phone to call the front desk. 6. At the table in the kitchen, there was an electrical outlet with no faceplate attached, inviting a shocking or maybe deadly experience. 7. The hotel doors on the side and rear were kept open by rocks in the doorway! There is no excuse for that horrendous lack of security for hotel guests. I traveled to Austin on government business and stayed there because of being close to the building where I was working for a week. My hotel stay was the worst experience I've ever had at a hotel and will never, never stay there again and will let others know about that location. Shame on Extended Stay America! I have photos of that room and will forward them to your corporate office in North Carolina. Now, what are you going to do about this BAD experience I endured? Sincerely, JSP (***) ***-**** "

ebfcaaec-e099-48f0-bf2a-ce7c600b2a60

The best customer service came from Donice she's the sweetest ever and it's affordable and everyone is so nice I definitely recommend

Discover comfort at Extended Stay America in Austin's Research Park. Enjoy convenient, affordable stays in the heart of Texas. Book your stay today!

Extended Stay America - Austin - Northwest - Research Park

Austin

Texas

Enjoy a comfortable stay at Extended Stay America in Austin, TX. Perfect for business or leisure, near local attractions and research parks. Book now!

Experience Extended Stay America - Austin - Northwest - Research Park, Austin, TX

Learn about Extended Stay America in Austin, TX. Your ideal home away from home with spacious suites and convenient amenities near Austin's top spots.

About Extended Stay America - Austin - Northwest - Research Park, Austin, TX

Opening hours for Extended Stay America, Austin, TX. Find opening hours for Extended Stay America, Austin, TX on 12424 Research Blvd.

Extended Stay America - Austin - Northwest - Research Park Menu Overview

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OneTaco

Shallots

Caspian Grill