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# National Car Rental – Premier car rental service in Austin, TX
National Car Rental in Austin, TX, is a leading car rental service known for its exceptional customer service and convenient rental process. Located at 3819 Presidential Blvd, this facility offers a wide selection of vehicles, including the popular Emerald Aisle program, which allows customers to choose their preferred car without waiting in line. Established with a vision to simplify car rentals, National has built a reputation for reliability and efficiency, making it a favorite among both locals and travelers. Customers frequently highlight the friendly staff, particularly individuals like Jayden and Devin, who are noted for their outstanding service. With a commitment to customer satisfaction, National Car Rental continues to thrive in the competitive rental market.

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I live in this area and routinely visit this location. I have become familiar with many of the faces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

efad002e-9864-4bc5-afe3-e8ca0d703d64

I had an excellent experience with National Car Rental in Austin, TX! From start to finish, everything went smoothly, and the customer service was top-notch. A huge shoutout to Jayden, who went above and beyond to take care of me. He was friendly, professional, and made sure I got exactly what I needed without any hassle. It's rare these days to find someone who truly takes pride in their work and looks out for their customers, but Jayden definitely does. I really appreciated his attention to detail and how easy he made the entire process. If you're renting a car in Austin, I highly recommend stopping by National and asking for Jayden -- he'll make sure you're well taken care of!

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The car I requested was different when I picked up the rental. My biggest complaint was I was charged $1.95 for a toll road in Austin that I purposely avoided driving on. Go into National to complain and I got the runaround....plus they charged me $4.95 for a service fee. Amazing. Sounds petty, but I hate crap like this.

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Hi Samantha , got your voicemail. Tried to call back, no answer . My call and concern went over your intelligence level sorry about that. Since we're being rude and catty let me break it down for you. I am not involved with the rental car , contacting me for something that does not involve me was the complaint. I'm not on the contract , I'm not responsible for your vehicle. As to why your company keeps contacting me and harassing me is beyond me. Heard your voice and the way you carry yourself at your job told me all I need to know about this company. Hope you get your mental health taken care of . Have a great day Samantha. Attacking other women for no reason is sick.

ede05681-b460-434d-b456-ab246f8a3adc

Everything went well for us at this rental car location. No shuttle needed.. just walk from terminal to the rental car place... Nice! Wide variety of cars to choose from and no need to waste time at the counter like you do at Hertz.

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I've always been a fan of National and their Emerald Aisle Program so you grab a car and go. Of all my years using the program this was the only time the inventory was bare . I'm guessing because of post holiday traffic, Nonetheless, I was pleased with how they tried to recover in this less than stellar situation with quite a queue of awaiting reserved guests. They opened up the VIP inventory to awaiting guests. Many clearly got a much nicer car than they reserved but it was the right thing to do. I enjoyed my oversized minivan in lieu of a Jetta and made the most of it . Check in was brisk and easy.

72d2cf97-0d57-4a77-9606-3f03d76a7079

Point blank, there is nothing better in the car rental world than National's Emerald Club. Allowing you to skip the line at the rental desk, pick your vehicle in the parking deck, and limiting your interaction with a representative to verification of your reservation on the way out the lot is an absolute game changer. Couple that with the ability to select any vehicle for the midsize price and I don't understand why anyone would rent elsewhere. The AUS location had a large selection of vehicles when I arrived on Sunday morning. (I can't speak to the selection mid week.) As Executive Elite there were plenty of upgraded vehicles to choose from. I was in and out the lot in about 15 minutes. 12 of those minutes were deciding which vehicle to choose lol - The 2024 VW Atlas worked out perfectly.

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This was my first time using National and their membership club but everything went as promised- I could just walk in, grab any car in the area, check my ID on the way out, scan the car on the way in and DONE! No lines, no waits. It logged into my account and had receipt emails in my box before my flight took off. I often worry modern tech options just create more opportunity for things to go wrong but everything went right! I wish they had more Toyota options but it was pretty much all Chevy. But they had a variety of sizes/options. I love not having to take a shuttle just to get to the place to get my car and it's pretty well marked and directed. You can ask for a tram ride if you can't do the walking. I would return to National any day.

ae33db8d-61fd-4288-9a2c-4b5ac302cbb7

I travel quite a bit, and when I do, I always try to get national. Their service is always over and beyond. My wife and I used national for a trip to austin. We got a new Jeep, and it was fantastic. I wish the other car rental places were like this. That is what apostates national with the others, great customer service, and an easy in and out process.

9638cf15-8b03-4f40-8b58-039e5b80c953

Just a shout out to Devin. He was excellent to work with. Polite, friendly, and made it easy to get on my way. His hard work and great attitude are why I continue to rent from National! Signed--an executive elite.

Discover convenient car rental services at National Car Rental in Austin, TX. Drive your adventure today with reliable, easy-to-access vehicle options.

National Car Rental in Austin, TX - Convenient Location

Austin

National Car Rental

Texas

Rent a car at National Car Rental in Austin, TX. Easy booking, wide selection, and great location near the airport. Reserve your vehicle today!

National Car Rental in Austin, TX - Convenient Vehicle Rentals

Learn about National Car Rental in Austin, TX. Reliable, affordable car rentals with excellent customer service. Your perfect ride awaits!

About National Car Rental in Austin, TX - Your Trusted Vehicle Partner

Opening hours for National Car Rental, Austin, TX. Find opening hours for National Car Rental, 3819 Presidential Blvd, Austin, TX on 3819 Presidential Blvd.

National Car Rental – Premier car rental service in Austin, TX

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