Home

Download

NO BAD **RECOMMENDATIONS**.

London, England

Red Room

Copenhagen, Denmark

Delphine

Amsterdam, Netherlands

Chez Nina Green Brasserie

The most popular restaurants in Nova Circle right now

TRENDING NOW

Guide to

During Winter

Prague 

in Finland

The Northern Lights

Winter Edition

Paris

Best bars

New York Cities

Explore curated travel guides filled with hidden gems and top recommendations to inspire your next adventure.

TRAVEL GUIDES

Discover standout moments and top picks from our vibrant community of travelers and explorers.

USER HIGHLIGHTS

Meet our most active and inspiring community members sharing unique recommendations and insights.

TOP USERS

On A Budget

5 Star Luxury Travel

You Must Visit

Eco-Friendly Hotels

Avoid Bali belly

How To:

That Are Worth The Trip

Dining Concepts

The World Is Slowing Down

Soft Travel

Stay updated with the latest travel tips, trends, and exciting updates from the Nova Circle community.

NEWS

Explore

Copenhagens Boutique Hotels

Discover

Tokyos best Ramen

Travel philosophy

The Rise of ‘Soft Travel’

Dublin Best Pubs

 Find fresh ideas and experiences to discover, from must-visit spots to unique activities.

MORE INSPIRATION

Connect with trusted partners who share our passion for unforgettable experiences and quality travel.

OUR SELECTED PARTNERS

Nova Circle is your single space for saving and sharing top recommendations around the world while getting inspired by likeminded people.

Nova Circle - No Bad Recommendations

As a valued Nova Circle member you can enjoy our exclusive partner discounts. Simply just sign in to claim the deals.

Partner Discounts

Enjoy exclusive travel partner discounts with Nova Circle.

Nova Circle Benefits - Travel Partner Discounts

Benefits

Austin, TX

North America

United States

# Onyx Hotels – Premier vacation rentals in Austin, TX
Onyx Hotels, located in the vibrant city of Austin, TX, specializes in offering unique vacation rental experiences. Known for its boutique-style accommodations, Onyx Hotels provides guests with a home-like atmosphere while being close to the city's bustling attractions. Established with a vision to redefine hospitality, Onyx Hotels has become a popular choice among travelers seeking comfort and convenience. The community appreciates its central location, modern amenities, and personalized service, making it a noteworthy option for both leisure and business travelers. With a focus on customer satisfaction, Onyx Hotels has garnered a mix of reviews, highlighting both its strengths and areas for improvement.

## History
### The story of Onyx Hotels
Onyx Hotels was founded with the vision of creating a unique lodging experience that blends the comforts of home with the luxury of a boutique hotel. The founders aimed to provide travelers with spacious accommodations that offer the flexibility of self-catering while maintaining high standards of service and hospitality. This innovative approach has positioned Onyx Hotels as a distinctive player in the vacation rental market in Austin.

### Milestones and growth
- Established as a vacation rental service in Austin, TX.
- Expanded its portfolio to include multiple properties in prime locations.
- Gained recognition for exceptional customer service and unique accommodations.
- Adapted to market changes, including the rise of online booking platforms.
- Enhanced guest experiences through continuous feedback and improvements.

### Cultural and local influence
Onyx Hotels has embraced the local culture of Austin, known for its music, arts, and culinary scenes. By incorporating local art and design elements into their properties, Onyx Hotels reflects the vibrant spirit of the city. This cultural integration not only enhances the guest experience but also supports local artists and businesses, fostering a sense of community.

### Continuing the tradition
As Onyx Hotels continues to grow, it remains committed to its founding principles of quality, comfort, and community involvement. The management actively seeks to improve guest experiences by listening to feedback and adapting services to meet evolving traveler needs. This dedication to maintaining high standards ensures that Onyx Hotels remains a preferred choice for visitors to Austin.

## Community
### Community involvement
Onyx Hotels actively participates in local events and initiatives, reinforcing its commitment to the Austin community. The management team collaborates with local organizations to support charitable causes and promote tourism in the area. By engaging with the community, Onyx Hotels fosters goodwill and strengthens its ties to the city.

### Community notion about the place
The local community generally views Onyx Hotels as a valuable addition to Austin's hospitality landscape. Many residents appreciate the unique accommodations and the emphasis on local culture. However, some community members have expressed concerns regarding customer service experiences, which have been highlighted in various reviews. Overall, Onyx Hotels is seen as a positive contributor to the local economy and tourism sector.

### Events and gatherings
Onyx Hotels frequently hosts events and gatherings, providing a platform for local artists, musicians, and businesses to showcase their talents. These events not only enhance the guest experience but also create opportunities for community engagement. The hotel's commitment to supporting local talent has made it a popular venue for both guests and residents alike.

## Offerings
### What Onyx Hotels offers
Onyx Hotels provides a range of vacation rental options, including condos and suites that cater to various group sizes and preferences. Each property is designed to offer comfort and convenience, featuring modern amenities and stylish decor. Guests can expect a home-like atmosphere with the added benefits of hotel-like services, making it an ideal choice for both short and extended stays.

### Dining and food experience
While Onyx Hotels does not operate an on-site restaurant, many of its properties feature fully equipped kitchens, allowing guests to prepare their meals. Additionally, the hotel's proximity to Austin's renowned dining scene means that guests can easily explore local eateries and food trucks. This flexibility appeals to travelers who prefer a mix of dining options during their stay.

### Events and packages
Onyx Hotels offers various packages and promotions tailored to different occasions, including romantic getaways, family vacations, and business trips. These packages often include special amenities, discounts on local attractions, and personalized services to enhance the overall guest experience. The hotel management is dedicated to creating memorable stays for all guests.

### Facilities and features
- Fully equipped kitchens in select units
- Free Wi-Fi access
- Proximity to local attractions
- Flexible booking options
- Personalized guest services

## Pros and Cons
### Key insights from reviews
Reviews of Onyx Hotels reveal a mix of experiences, with guests highlighting both positive aspects and areas needing improvement. While many appreciate the spacious accommodations and convenient locations, others have raised concerns about customer service and communication issues.

### Compliments and strengths
Guests often commend Onyx Hotels for its unique and comfortable accommodations, as well as the friendly atmosphere created by the management team. Many reviews highlight the cleanliness and modern amenities of the properties, making them a preferred choice for travelers seeking a home-like experience.

### Contrasts and notable mentions
Conversely, several reviews point out challenges with customer service, particularly during high-demand periods. Guests have reported difficulties in reaching management for inquiries or assistance, which has led to frustration. These contrasting experiences emphasize the need for improved communication and responsiveness from the hotel staff.

### Summary evaluation
Overall, Onyx Hotels presents a compelling option for travelers to Austin, offering a blend of comfort, convenience, and local charm. While there are areas for improvement, particularly in customer service, the positive aspects of the accommodations and the hotel's commitment to community engagement make it a noteworthy choice for visitors.

## Location & Nearby Attractions
Onyx Hotels is situated in the heart of Austin, TX, specifically at 301 E 4th St, a prime location that allows easy access to the city's vibrant culture and attractions. Guests can explore nearby landmarks such as the Texas State Capitol, the bustling Sixth Street entertainment district, and the scenic Lady Bird Lake. The hotel's central position makes it an ideal base for both leisure and business travelers looking to immerse themselves in Austin's unique offerings.

## FAQs
**What types of accommodations are available** Onyx Hotels offers condos and suites suitable for various group sizes.
**Is parking available at Onyx Hotels** Yes, parking is available for guests at select properties.
**Are there dining options nearby** Yes, the hotel is close to numerous restaurants and food trucks.
**Can I book for special events** Yes, Onyx Hotels offers event packages tailored to different occasions.
**Is there a cancellation policy** Yes, cancellation policies vary by property and booking platform.

## Visit Onyx Hotels Today
Experience the unique charm of Onyx Hotels in Austin, TX, where comfort meets convenience. With a commitment to quality accommodations and community involvement, Onyx Hotels offers a welcoming atmosphere for all travelers. Explore the vibrant local culture, enjoy spacious living arrangements, and create lasting memories in the heart of Austin. Book your stay today and discover why Onyx Hotels is a preferred choice for visitors.

55cd8db3-8eea-40a1-8aba-09810a79ea5a

I booked two condos at Onyx Hotel in Austin for travel in May 2020 and paid in full. When the COVID-19 pandemic escalated in the US, I inquired about their cancellation policy and asked if they would be changing their refund policy. I was told that the policy was not changing and refunds would not be issued, despite stay at home orders in both MA (where we were traveling from) and TX. I was only offered a credit for use in 2020 after I disputed the charges with my credit card company (which was denied because there was no merchant error). I asked Onyx for a 1 year credit or a 50% refund and was denied. I am still fighting to get some of my money refunded. DO NOT BOOK THIS HOTEL! Their response was terrible when trying to book these condos to begin with, and their response during this situation is simply disgusting. It's as if they do not even realize that we are in the middle of a global pandemic. They only care about their money.

2a066ce6-9c3b-4b73-9ea1-98d640ba65d0

Absolutely awful. No one answers the phone, responds to emails, or inquiries made via booking.com. Kept calling this place to try and confirm my reservation and no one ever answered or returned my calls. Best part is they overbooked and cancelled on us 3 days before our stay (e-mail from booking.com, no contact from the property). Try it for yourself - give the phone number a ring and see if anyone answers.

181fd7fc-d622-48a4-9214-8c1f4e2d0548

We made a reservation in mid January for travel in April and paid 50% which was $1302. When at the end of March it became apparent that travel was prohibited we cancelled our reservation. When we asked Ryan for our refund he informed us that he would not change his 48 hour cancellation policy even during the Covid 19 crisis. He actually lied and said AirBNB had our money. I contacted AirBNB. It took me everyday for a week to get our money back. I actually had to submit governor's executive orders to prove travel wasnt allowed. Ryans choice to screw people at a time of crisis shows his character. I will never use his services again. As you can see by the reviews if you dont have any issues than the properties are great but if you need help he turns his back. Don't use ONYK Hotel rentals through AirBNB. Buyer Beware!!

c5800787-28c3-4e3f-9a3c-447195ed6986

I was about to book one of the units but had a couple of questions. I first sent an email, and have yet to get a response (that was 4 days ago) so I just called and got Andrea. She was VERY rude and snarky to me, instead of simply answering my questions, she just simply kept saying to check the pictures on the website (which I had already done) The questions I had could not be answered by just looking at the pictures. After several remarks from her I told her that there was no need to be rude, to which her response was to laugh. I would never rent from a company who treats potential customers in this way. I hope that this is not how everyone is treated since she is the first person that they talk to when calling with questions. I sent another email and left Ryan a voicemail, and have yet to get a response.

e0ae102b-a5cd-41b0-83f4-33005abdecba

UPDATE: After posting my review, I was reached out to by the owner. While I never heard back from the manager I contacted about my issues, the owner was prompt, polite, and fair in his communication and resolution of the situation. He offered a solution that I felt was fair to address the issues with our room and acted on it quickly. I understand not every hotel/airbnb/VRBO is going to be perfect, and all I ask is when there are issues that they are adequately resolved in a timely manner. This olive branch from the owner addressed our issues to solve this. Based on this experience, I would now recommend. OLD: I found Onyx through VRBO and rented a place with Onyx over Labor Day weekend. First, the front gate was broken all weekend. Then, upon entering the unit it smelled TERRIBLE. So bad where you couldn't hang out in the unit without the doors open and fan on. We called the manager, Thomas, ASAP and he said he would send someone out. After coming out they realized the roof had been leaking and the insulation had molded - hence the terrible smell. We were then told they would move us to another unit. We waited, and waited, and waited. We were never moved to another room. The only person we ever heard from again was the maintenance guy who came to change an air filter - which didn't help with the smell at all. After all of this, I continued to call Thomas at the management company for a week and have yet to receive a call back to remedy this.

b0cb1d53-4909-472a-bcc9-e2ff154ff13e

I stayed in Suite 353 during #SXSW2017. Check in time is 10 AM and check out is 10 AM. I booked the condo through Booking.com it was easy. My stay there was awesome except my first night there I was getting complaints about being loud but there was no music playing and just me and my three cousins talking in the living room. My Condo looks exactly the same as it was in the pictures. Also the place was clean and smelled great! Location is great it's literally a 2 minute walk to 6th street. But I have a few negative things to state. Getting to the condo was rough. Traffic was so ridiculous in downtown due to the all the events that were going on. I had to park on the side of the condo have my cousin run all the way upstairs to the condo and get the parking garage remote so we can park. Also no elevators so me and my girl cousins all had to drag our luggage up three flights of stairs LOL!! But overall it's a great stay and definitely worth the money. If you all are ever looking for a place in the Austin area forget a hotel and stay here!

eed980fe-ae31-45c1-a1b1-c468e7183bea

This was a fun place to stay in Austin when friends were staying at the Hilton Hotel that is next door. Everybody envied our accommodations, and most of the group ended up hanging out at our place instead of the hotel room. We rented the Railyard Oasis, which is a three-bedroom condo with a full kitchen, free parking/wifi, and other perks. The managers were very friendly, and even left us some treats to enjoy when we checked in. I would recommend this condo (or others) managed by Onyx. The entire process was seamless and the quality of the condo and furnishings were more along the lines of a boutique hotel.

0744a64c-92de-4161-8e05-7f4a3d1f5483

I don't know what to think, if this is indeed a legitimate hotel or not. We were looking to reserve a room for Labor Day weekend, 3 days 2 nights. We called and asked a number of questions regarding the property, Bardot, on 4th St Austin. The guy we spoke to was very informative. Although he seemed impatient and ready to push us off. We were satisfied with what he described, and subsequently directed to make the reservations online. He said all they had left was two Garden Suites, on the second floor over the pool and the other on floor 1. We did so, including providing our credit card info. We received an email with a reservation number, and it explained that they were working to finalize our reservation. We called all day Friday and left voice messages to no avail. When we got on the road to Austin Saturday morning, my fiancé and I both called and left countless voice messages. No one ever called back. We arrived in Austin homeless for the weekend essentially. Most hotels were completely booked. We were eventually forced to pay an astronomical amount to stay at another property for the holiday weekend. Extremely unprofessional and dissatisfied.

8c469a50-965b-4b4f-a4d9-f9284b8402f0

Our stay at the Austin Railyard Oasis was fantastic. With a location in the heart of the city and condo-like accommodations, it's like living in downtown Austin. The management team really made us feel welcome by having our room stocked with drinks and snacks upon our arrival. Whether traveling for business or vacation, we will definitely be back to stay at an Onyx Hotels property!

8d01bb45-d950-4392-970d-074e1172ddcc

The location can't be beat. The amenities are nice - getting to wash your clothes while at a conference is very handy! The only issue I had with the place (Garden Suite) was the bed situation - one of the queen beds is a pull-out couch, which is not entirely clear from the description.

Discover Onyx Hotels in Austin, TX, a premier restaurant destination offering unique flavors and vibrant atmosphere. Book your unforgettable dining experience today.

Onyx Hotels in Austin, TX - Central Downtown Stay

Austin

Onyx Hotels

Texas

Discover Onyx Hotels in Austin, TX for a unique stay and dining experience. Located at 301 E 4th St, explore nearby attractions and enjoy top amenities.

Onyx Hotels in Austin, TX - Unique Stay & Dining Experience

Learn about Onyx Hotels in Austin, TX. Experience top-notch hospitality, modern amenities, and a prime location at 301 E 4th St. Book your stay today!

About Onyx Hotels, Austin, TX - Your Perfect Stay Destination

Opening hours for Onyx Hotels, Austin, TX. Find opening hours for Onyx Hotels, 301 E 4th St, Austin, TX on your visit planning.

Onyx Hotels Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Onyx Hotels

Half Step

Little Lucy's Mini Donuts

Rice and Ramen