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North America

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# Enterprise Rent-A-Car – Houston's Reliable Car Rental Service

Enterprise Rent-A-Car in Houston, TX, is a trusted car rental service known for its exceptional customer service and diverse vehicle offerings. Located at 12150 Katy Fwy, this location has built a reputation for providing reliable transportation solutions for both business and leisure travelers. With a history of customer satisfaction, Enterprise has become a go-to choice for those needing a rental vehicle in the area. The community appreciates the friendly staff and the convenience of the service, making it a popular option among locals and visitors alike.

## History
### The story of Enterprise Rent-A-Car
Founded in 1957, Enterprise Rent-A-Car began with a vision to provide customers with a convenient and reliable car rental experience. The company has since grown into one of the largest car rental services in the world, with a commitment to customer service and community involvement. The Houston location exemplifies this vision by focusing on customer satisfaction and building lasting relationships with clients.

### Milestones and growth
- **1957**: Enterprise Rent-A-Car is founded in St. Louis, Missouri.
- **1980s**: The company expands its operations across the United States.
- **1990s**: Enterprise becomes a leader in the car rental industry, emphasizing customer service.
- **2000s**: The Houston location opens, providing a vital service to the local community.
- **Present**: Enterprise continues to innovate and adapt to customer needs, maintaining its position as a trusted rental service.

### Cultural and local influence
Enterprise Rent-A-Car has had a significant impact on the local culture in Houston by providing accessible transportation options. The company actively engages with the community through various initiatives, including partnerships with local businesses and support for community events. This involvement has helped foster a sense of trust and loyalty among customers.

### Continuing the tradition
The Houston location of Enterprise Rent-A-Car continues to uphold the company's founding principles by prioritizing customer service and community engagement. The staff is trained to provide personalized assistance, ensuring that each customer feels valued and supported. This commitment to excellence has allowed the location to thrive and maintain a loyal customer base.

## Community
### Community involvement
Enterprise Rent-A-Car in Houston is dedicated to giving back to the community. The location participates in local events and sponsors initiatives that promote transportation accessibility and safety. By collaborating with local organizations, Enterprise fosters a sense of community and demonstrates its commitment to social responsibility.

### Community notion about the place
The community views Enterprise Rent-A-Car as a reliable and friendly service provider. Many customers appreciate the staff's dedication to customer satisfaction and the overall positive experience they receive when renting a vehicle. This reputation for excellent service has made Enterprise a preferred choice for many residents in Houston.

### Events and gatherings
Enterprise often hosts events that bring the community together, such as car safety workshops and local charity drives. These events not only provide valuable information to the public but also strengthen the bond between the company and the community. By engaging in these activities, Enterprise demonstrates its commitment to being more than just a car rental service.

## Offerings
### What Enterprise Rent-A-Car offers
Enterprise Rent-A-Car provides a wide range of vehicles to meet the diverse needs of its customers. From compact cars to SUVs and trucks, the company ensures that there is a suitable option for every occasion. Additionally, Enterprise offers various rental packages, including long-term rentals and corporate accounts, making it a versatile choice for both individuals and businesses.

### Dining and food experience
While Enterprise Rent-A-Car primarily focuses on vehicle rentals, the surrounding area offers numerous dining options for customers picking up or dropping off their vehicles. Local restaurants and cafes provide a variety of cuisines, ensuring that customers can enjoy a meal before or after their rental experience.

### Events and packages
Enterprise frequently updates its rental packages to accommodate seasonal demands and special events. Customers can take advantage of promotional offers, including discounts for extended rentals or special rates for corporate clients. These packages enhance the rental experience and provide additional value to customers.

### Facilities and features
- Friendly and knowledgeable staff
- Convenient location near major highways
- Online booking and reservation system
- Flexible rental options
- Customer support for insurance claims

## Pros and Cons
### Key insights from reviews
Customer feedback for Enterprise Rent-A-Car in Houston highlights both strengths and areas for improvement. Many reviews praise the staff's friendliness and willingness to assist, while others note inconsistencies in vehicle cleanliness and availability.

### Compliments and strengths
Customers frequently commend the exceptional service provided by the staff at this location. Many reviews highlight the helpfulness of employees, particularly in stressful situations, such as after an accident. The ability to accommodate special requests, such as larger vehicles for families, is also a recurring positive theme.

### Contrasts and notable mentions
Some reviews indicate dissatisfaction with the cleanliness of vehicles and the gas policy. Customers have reported receiving cars with less than a full tank of gas and noted that the vehicles were not always thoroughly cleaned before rental. Additionally, there have been instances of poor customer service, particularly regarding reservation issues.

### Summary evaluation
Overall, Enterprise Rent-A-Car in Houston has established itself as a reliable option for car rentals. While there are areas for improvement, particularly in vehicle preparation and reservation management, the positive feedback regarding customer service and the range of offerings outweighs the negatives. The location remains a popular choice among locals and visitors alike.

## Location & Nearby Attractions
Enterprise Rent-A-Car is conveniently located at 12150 Katy Fwy, Houston, TX 77079. This prime location provides easy access to major highways, making it a suitable choice for travelers. The surrounding area features various attractions, including shopping centers, parks, and dining options, allowing customers to enjoy their time in Houston while renting a vehicle. The community appreciates the accessibility of this rental service, making it a favored destination for car rentals.

## FAQs
**What are the rental requirements** Customers need a valid driver's license, credit card, and proof of insurance to rent a vehicle.
**Can I return the car after hours** Yes, Enterprise offers after-hours drop-off services for customer convenience.
**Is there a mileage limit** Most rentals come with unlimited mileage, but it's best to confirm during booking.
**Do you offer insurance options** Yes, Enterprise provides various insurance options for added peace of mind during rentals.
**Can I modify my reservation** Yes, customers can modify their reservations online or by contacting the location directly.

## Visit Enterprise Rent-A-Car Today
Enterprise Rent-A-Car in Houston, TX, offers a reliable and customer-focused car rental experience. With a commitment to community involvement and a wide range of vehicle options, this location is well-regarded among locals and visitors alike. Whether you need a vehicle for business or leisure, Enterprise is ready to assist you with friendly service and convenient solutions. Experience the difference today by choosing Enterprise for your next car rental.

340fe2ec-95a2-46e6-9da7-1144d566cdfb

I rent a car for business travel a couple times a month from this location and have always had a great experience with them. I was recently rear ended and my SUV will be going in for repair this coming Monday. The insurance will only cover a small SUV and I have a big family. I called them up and explained that I would need a bigger SUV and that I would pay the difference. They got me all set up and will have the vehicle transferred over Monday for pickup. They made a stressful situation (auto accident and repair) less stressful and have provided great customer service. All that being said, I wanted to take the time to write a review of my experience with this location and their team. I read the other reviews and the only thing I can relate to or have seen for that matter is the receiving a car that didn't have a full tank of gas. Yes I've experienced this a few times as well, but knowing it's a possibility means I'm just ready to deal with it because I prefer to rent from this location. As for other reviews, I've never seen or experienced anyone being rude or unprofessional here... doesn't mean it hasn't happened, just not something I can attest to. Lastly, I started using this location after first dealing with them following an auto accident back in 2016 (neighbor hit my parked car) and was very impressed with their service, so decided to rent all my local rentals from here. I've been a regular customer at this location for 2.5 years... it's honestly been a good experience, the staff are always friendly, and frankly they see me rent from there often enough that most folks there know my name.

ca5ee1de-0084-4ccb-8ebd-2f297aeb39b4

I could not rent from this place because the manager was out to lunch and he was the only person who could set up a direct billing account with my car warranty company. I then called another location on Katy Freeway and they were able to set up the account and pick me up immediately. I would suggest that all the workers be trained on setting up corporate accounts so that customers are not unnecessarily inconvenienced.

c338786f-94a9-469e-a370-b3fb2c0f10e9

Evelina Paz was one of the best representives on the front line I have ever seen. Her public relations skills are excellent her job knowledge exceeds and the care she gives really stands out. She will make a difference for anyone she works for in the business.

23343e36-618e-46b4-807c-5b307f557479

Best rental car experience ever !! Always comes through for me . Excellent customer service. I work next door and rent from this location all the time.

148bdb01-460e-485a-8207-1ed1912b768e

The car rental experience was so-so. I got a car rental because my car insurance company recommended them and they were preferred over Hertz. I never get the additional car insurance that they offer to their customers on rental cars. Except this time and boy I was oversold on this. The assistant manager, Aaron, put a big doubt in my mind that my insurance company doesn't cover some parts of the car if the rental car were damaged. I originally did get it and as I was driving out of the parking lot, my subconscious kept going back and forth, remembering what the young gentleman had said. So I went back to the car rental office, and signed up on for the insurance and Aaron told me, I can easily just call in and cancel the insurance anytime, "but just try it." He gave bizarre scenarios about the occurrences that he's witnessed where cars were accidentally driven into the bayou in Houston, and how if that were to happen, I could just easily walk away from the damage if I paid the insurance with him. No deductible, just because I paid the additional damage waiver, and he convinced me that because he was giving me a brand new vehicle, that he would highly suggest it. They said it was normally $34.99 a day but because I was special Farmers' customer, it would be half off. I guess you could say, he was slick salesman. After I drove away, I called my insurance agent, and asked them if they covered my rental car vehicle and they said they did. And also my insurance agent mentioned that, the "waivers" are often no better than the coverage I already have with my favorite credit card (Amex). A few things I learned: 1) Depending on where you rent, the rental company's liability for injury or property damage may be anywhere from $25,000 to $50,000 if you were to have an accident or injury while in the vehicle. And the credit card insurance steps in covering the rest - as secondary insurance. 2) The few reasons car-rental customers may want to purchase full coverage from the car-rental company is to avoid the hassle of making a claim or reporting an accident to their primary insurer and the credit card issuer. 3) If you have your rental car more than 3-4 weeks, the rental car insurance may be the same as your deductible. 4) Don't let Enterprise or any car rental company pressure, regardless of what ludicrous tales they tell you about their customer experiences (as some of it may be made up). So the experience of renting the car itself was mediocre, in that I was sold a policy that was nearly worthless for about close to $20 a day. The car was clean, but had some sort of smoke/weed smell in it - though it was nonsmoking. And the key fob they gave me was broken, so I had some trouble getting in and starting the car. Check the gas policy, I filled up the car with gas and had a receipt with me because the tank was only 3/4 full, they tried to charge me the 1/4 missing as if I checked it out with a full gas tank (which was not the case).

3cfa9963-0965-4de7-84c7-267b958a01a0

This place has to be the worst enterprise I have ever been too. I dropped off the rental a week ago from today and I walk in and Im not greeted whatsoever there is two guys sitting down talking and then after a couple minutes they want to ask me what can I can get helped with. So that happens left the rental. Today I call in because I forgot my insurance in there yes a week after the worst thing I've done. I call them asking if they seen my insurance and then the guy that who answered the phone asked for name and phone number and there was no information in the system according to him. I told him my information too since there was too people , he said " Ma'am you need to give me the right information I cant be doing this" first of all this your job right? Sweetie I did not wake up next to you this morning so dont catch no attitude. I was only giving him two name and two cellphone numbers , it hurt him so much to do that. Better head to another enterprise, sad to know I literally work 500 ft from this place.

c7b6dc50-c5dc-4b3c-aa78-a6f18df2b6a9

Great staff! Mark and Michael provided exceptional service and made things easy for me while waiting for my car to be repaired. I highly recommend this particular Enterprise location.

8f308efd-30c2-40b3-acd2-6fb3bc42a041

Poor customer service at this location! I made a reservation and they called me 2 minutes prior to me picking up the vehicle, stating that it will not be available to me. Then tried to offer me a vehicle that would not be suitable for my vacation. I spoke with the "Area Manager" and he was not willing to offer transportation to another location to pick up the vehicle that I needed. I will not reserve with them ever again.

595b5091-175c-4fff-b90a-9a4a291bb0a6

I'd give this particular location a higher rating except for some minor problems: 1) The rental vehicle was delivered to me with just about a quarter tank of gasoline. The agent did tell me I was expected to return it with roughly the same amount, but c'mon, folks--fill it up before you turn it over to a renter. 2) The car looked as though it hadn't been even rinsed off, much less washed, in a couple of weeks. (I could barely see out the front windshield.) 3) There was no indoctrination of how to do even the simplest of things with the car. I had to ask how to adjust the outside mirrors and got only a partial explanation. No explanation of how to move the driver's seat forward/backward, adjust headlamps, etc. When you're used to driving one type vehicle, you really need a quick lesson in how to do the simple things on another make. 4) I didn't have my reading glasses with me, and didn't realize I was purchasing their insurance, when I've already got the same coverage with my own auto coverage. We got this straightened out when I returned the car without any problem. The positives: staff was very courteous; paperwork was ready when they picked me up from Lexus body shop (about 300 yards away); the rep called me the day after I picked up the car to check to make sure everything was okay. Would I rent from them again? Yep, but I'd make sure I got more of an explanation of how the vehicle worked before I took off, and I'd have them clean off the windshield.

cb096535-6cd8-4fee-8c09-77f91121dc40

I will not even give them the respect of one star the manager here is disrespectful,and what they did to me was so wrong that I have actually had bad dreams I have been renting from enterprise for a very long time and my most recent rental I was 93$ short so the manager said that would be ok and he even said for me to bring cash amount of 400$ I didn't think anything about it and I went up there took the 400$ and was under the impression that I was going to be able to continue my rental well this man told me when I got there to hold on one moment got his cell phone and walked outside was on his phone and left me standing at the counter by myself and came back and said you can't rent the car and so I was extremely upset and stranded now didn't know what to do I had no one to pick me up I am disabled with heart problems and this manager and one of his employees I swear I saw them laughing and they were closing and that manager drove in front of me put on his sunglasses and drove off I was still standing there outside this was such a horrible nightmare of a situation I cried so much it made my head hurt and it also elevated my blood pressure.I strongly advise anyone do not go to this location they do not care about their customers.

Discover convenient car rental services at Enterprise in Houston, TX. Perfect for exploring Houston's vibrant attractions. Book your vehicle today!

Enterprise Rent-A-Car Houston TX on Katy Fwy | Car Rental

Houston

Enterprise Rent-A-Car

Texas

Rent a car easily at Enterprise Rent-A-Car in Houston, TX. Perfect for travel, business, or leisure. Book now and explore Houston effortlessly!

Enterprise Rent-A-Car Houston TX | Convenient Car Rentals Near You

Learn about Enterprise Rent-A-Car in Houston, TX. Reliable, affordable vehicle rentals with excellent customer service. Discover more today!

About Enterprise Rent-A-Car Houston TX | Trusted Car Rental Service

Opening hours for Enterprise Rent-A-Car, Houston, TX. Find opening hours for Enterprise Rent-A-Car, Houston, TX on 12150 Katy Fwy.

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Woodcreek

Hebert's Specialty Meats

Freddy's Frozen Custard & Steakburgers