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# JW Marriott Houston Downtown – Luxury hotel in Houston, TX with rich history, dining, and community events

The JW Marriott Houston Downtown is a premier hotel located at 806 Main St, Houston, TX. This luxurious establishment combines modern amenities with historical significance, having been renovated from the 113-year-old Carter Building. Guests appreciate the welcoming atmosphere, exceptional dining options, and a commitment to community involvement. Review highlights often mention the attentive staff and the hotel’s central location, making it a convenient choice for both leisure and business travelers.

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Had another great stay at the JW Marriott. The front desk was welcoming and helped me check in quickly. The air conditioning in the hallways, rooms, gym and griffon lounge were spot on. When it's 85-90 degrees with high humidity outside and you come into a clean, nice decor cool room - it's a great feeling. The room was quiet and the bed /blankets make it for a good nights sleep.

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The hotel is under renovations. It's a nice, centrally located hotel in the downtown area of Houston. The rooms were nice and clean. The check in process was easy and the girl at the front desk was really super nice! The hotel offers free black car drop off service within a 5mile radius of the hotel which is a nice amenity of the hotel. Drinks at the bar were good, but overly priced. $25 each. The valet process is crazy due to the renovations. You text for your car, which can take 10-30mins to get the car. You also park a block away. But the guys were nice who worked the stand. I'd stay here again.

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806 lounge was a special dinner and it was worth it. It is a 113 year building and to be dining there, right in the middle on Downtown Houston felt historically important. Not as rich in cultural history as the rest of the world, this is definitely one of the things America can boast of. Earlier it was called the Carter building, named after Samual Carter who owned the then tallest skyscraper in Texas in 1910! Infact, it was so tall and so new to the city that people doubted if it would survive, ....well....it has, and we have plenty more taller ones all around the city now- if only Samual were alive , he'd say, "I told u so !" The building was renovated and converted to a hotel by JW Marriot in 2014, and there is a Main Kitchen and the 806 Bar & Lounge at street level. My imagination runs wild for a second while I am waiting to be escorted to my table, dreaming about all those richly dressed shining ladies and smart stern gentlemen who might have glided down the Italian and Norwegian marble floors many years ago. History fascinates me no doubt.(Now its all wood flooring). It is not the1900's, and it's a weekday night in Downtown, you don't really expect it to be swarming with people, so we got the table really quick. Interior is simple, tasteful and ofcourse clean. The ceiling is pretty high and if you are used to the modern loft style then this will capture your attention. Coming to the food, we got ourselves a butternut squash soup, soo tasty, I could have eaten just that as dinner. Then we got the red salad, which was roasted peppers, beats, pomogranate, and honey. Very refreshing, again very tasty. For the entree we got the custom made veg pasta in pesto sauce. The quantities were not really Texan and that was perfect to keep my food inspiration going in the right direction. One disappointment, the pasta did Not come with bread, we requested and got some but that took forever. To end with, we got the Bourbon Bread Pudding, am not a fan of bourbon(Uh true!), so my partner got to enjoy it all by himself ! Well, happy for him! The restaurant does have vegan options, but with not a huge crowd around, vegetarian vegan dishes take slightly more time than the others to come out of the kitchen. It was a lovely dinner overall. Eda was super sweet and did many trips to accommodate our dietary restrictions, so

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An Overpriced Disaster: A Gold Member's Deep Disappointment at JW Marriott Houston Downtown! As a long-standing and loyal Marriott Gold Elite member, I've come to expect a baseline level of professionalism, hospitality, and operational competence across the Marriott brand. Unfortunately, my recent stay at the JW Marriott Houston Downtown on Main Street was awful due to disorganization, and awful customer service. It was, without exaggeration, one of the most disappointing hotel experiences I've had in years--across any brand. The first red flag appeared before I even set foot inside. Despite paying standard valet rates, you're not actually allowed to valet your car near the hotel itself. Instead, you are required to drop it off blocks away and then trek a considerable distance to the front entrance. This defies logic and convenience and raises the question: what exactly am I paying valet rates for? Upon arrival, chaos was the theme. The hotel staff were feverishly relocating furniture throughout the lobby and other public spaces. The front desk area felt more like a loading dock than a luxury hotel check-in, and the resulting environment was tense, loud, and utterly unwelcoming. No one made any attempt to acknowledge or apologize for the disruption. I was told, rather perfunctorily, that room service was available until 11 PM. After a long day of travel, I placed my order at 10:17 PM. Nothing arrived. At 10:45 PM, I followed up only to be told--without a hint of apology or urgency--that room service was unavailable because the staff was "too busy with other responsibilities." Let that sink in. Despite being told service was available until 11 PM, I was flat-out denied due to internal disorganization. Frustrated and hungry, I prepared to seek food elsewhere. On my way out, I noticed a front desk employee casually eating takeout. I asked where she had gotten food and was told, with a smile, "From our restaurant--it's open until 11." The audacity of this moment was staggering. I, a paying guest, had just been refused service, while the hotel staff enjoyed meals from the very restaurant I was told was unable to fulfill an order. To add insult to injury, the front desk manager, Martha, was not only unhelpful but shockingly unprofessional. Her dismissive tone and complete lack of empathy or accountability turned an already sour experience into an infuriating one. Her demeanor was more fitting for a DMV counter than the hospitality industry. This entire stay was a complete failure--from arrival to departure. I've had better service at roadside motels. The experience was devoid of the basic courtesies one expects from Marriott, let alone the elevated experience typically extended to Gold Elite members. No sincere apologies. No effort to recover the guest experience. Just sheer indifference wrapped in chaos. In conclusion, I would *strongly discourage* anyone from booking at the JW Marriott Houston Downtown. It is overpriced, poorly managed, and staffed by individuals who seem genuinely inconvenienced by the presence of guests. If you value service, reliability, or even basic human decency, look elsewhere. After this stay, I find myself questioning not only this location--but the Marriott brand as a whole.

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Fantastic hotel. A special call out to Megan, who checked us in. She is the manager and has been there for 6 months. After hearing that we came from a funeral, she upgraded us to the VP suite, which gave us access to the concierge floor. She also called to see how things were going and offered to assist in any way possible. The suite was unbelievable. It had a dining room, full kitchen with Miele appliances, living room, sitting room, king bed, hall bath and main bathroom with shower and separate bath tub. The fridge was filled with water. Ice was stored in prefilled bags in the hallway. The room was very nicely decorated. The breakfast in the lounge was great. Included smoked salmon, eggs, bacon, fresh juices, fresh fruit, oatmeal, bagels, and pastries. Alcoholic drinks are available at night during the week. We had access to soft drinks and coffee/tea at night. Best hotel gym that I have ever seen for Nautilus equipment. Also had plenty of cardio equipment and any accessory you could ask for. Restaurant offered a complete breakfast menu. We ate there for lunch. Valet is 50 dollars with in/out privileges. You can get to underground tunnels from the lobby. We were unable to go there since it was closed on Sunday. Overall the service was exceptional. The staff was very friendly and eager to help in anyway possible. This included the valets, front desk, and concierge room employees.

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I have a couple experiences here. I have stayed here before for events that I have went to downtown and the rooms are nice and clean, room service and staff were great but the spa is heavily overpriced. Would not recommend going to the spa. They don't offer anything a normal spa wouldn't offer. JW also supports animals which give them extra points in my book. They put on this puppy yoga with houston pets alive and it was sooooo cute and fun. They had a bunch of adoptable puppy's, food, raffles and snacks along with merch to buy. It was such a cute event. I hope they do it again soon cause i will be back if so!!

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Review only for event spaces and catering, not overnight stay. We've held our company holiday parties at the JW a couple of times. Valet wasn't long to get to the car once you got around the corner but it's stressful when the train is coming and blowing you out the way. Jesus! We get a discounted rate since it's event but daily is like $50. That's really enough for me to not stay there lol This year, 2022...omg food was good! Never been a huge fan of hotel event catering but a couple of dishes exceeded my expectations. Only issue is they seemed unable to keep the food hot. I can't recall if they used those little burners or not but they should do something. Standout dishes were roasted cauliflower with garlic oil (if I remember correctly). It made me want to pull a seat to the buffet line and go to town. I love cauliflower period but that flavor profile they had set it slap off! They also had this vegetable lasagna that was knock ya socks off good. The salmon deserves mention because I could see the middle of a lot of pieces while choosing one and clearly many were undercooked in the middle. I eat raw sushi grade salmon but if it's a grilled/baked filet, ima need all of it to be fully cooked, thank you! Catering service has been helpful both events!

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Wonderful experience for an overnight stay in the city!! Front desk staff and helpful and friendly and it really was a group effort to help each guest feel comfortable!! Super accessible to all things DTHTX and Uber was super easy to catch right out front ... Valet was easy too!! Room was smaller but all we really needed for an overnight and above all; it was clean and comfy!! The in house dining was really good too with great bartenders and a good wine selection!! Will definitely stay here again and recommend to others!!

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Update: The lobby smell significantly improved by Saturday morning and on Sunday as well. We could tell something was working to mask what we had been smelling in the lobby all week. It was so much better over the weekend! The service also improved as well! Several follow up calls with requests and more of an intimate personal interaction with front desk during daytime hours over the weekend. My sister joined me and she was pleased with the service and fragrance in the lobby. I really wanted to like this hotel but it falls short in so many areas. I regret canceling another reservation to stay here. The bartenders are nice with great service but that's as good as it gets. Upon lobby entry the hotel smells very old similar to an old home or library; it's not welcoming at all. Stinky lobby and unfortunately they also don't use a spray or candles to mask the old building smell. They don't have a minibar nor area to purchase beverages. I wanted a sprite in middle of night and was told only option is the lobby bar which was of course closed or to order room service which was 5.00 plus gratuity plus delivery charge for the 1 sprite. I ended up walking nearby to the AC hotel at 4am to purchase something from their market which the front desk said every night guests walk over looking for items that the JW cannot provide and it's frustrating to them. The room is classic nothing fancy nor special. It's aging and some things need repair. Badly cracked sink bowl in bathroom. TV is also older and has a damaged screen with dots showing through the screen. My room door sometimes doesn't lock when closing the door and exiting. My door was fully closed and unlocked when I returned from downstairs I could twist the handle to push it open it without putting key to the receiver. Deadbolt on door doesn't work either. I am in a room booked for 2 and only have 1 robe and slippers. The AC when on cool makes me stuffy and both nights I've had congested nose in middle of night. The pillows are significantly worn and go flat when laying your head. The train noises are also frustrating but that's something out of their control. The front desk service has been subpar from issues with their system checking in to asking typical questions and follow up. Seems like they just have regular people working the desk vs fully trained staff in hospitality excellence. I was expecting a much more luxurious stay with excellent service and it totally fell short. Only thing "luxury" about it is the granite countertops in the room and robe / slippers; everything else is standard in any hotel. It's a smaller boutique hotel that thrives off of the JW brand name but does not deliver. I'm looking forward to checking out tomorrow and going to stay somewhere nicer for the remainder of my time in Houston.

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This JW property looks great when you approach it from the outside. Once you step inside, it's just as great. The lobby is attractive and feels luxurious. The unique interior design flows through each floor and even into your own room. The elevators feel like they are old and need some work. I also didn't like how there isn't even a small shop here. I had to go across the street to the AC hotel to buy from their snack shop. Upon arrival after only seeing the lobby, I was sure that this JW would be nicer than the Le Meridien... especially since it cost me more. But after staying here, I think the two properties are closer in quality than I originally thought.

Experience luxury dining at JW Marriott Houston Downtown in the heart of Houston, TX. Indulge in exquisite cuisine and vibrant city views. Book your stay now.

JW Marriott Houston Downtown - Luxury Hotel in Houston, TX

Houston

JW Marriott Houston Downtown

Texas

Discover luxury at JW Marriott Houston Downtown. Enjoy world-class amenities, exquisite dining, and prime location in Houston's vibrant downtown. Book now!

JW Marriott Houston Downtown Experience - Luxury Stay & Fine Dining in Houston

Learn about JW Marriott Houston Downtown, a top-rated hotel offering comfort, elegance, and exceptional service in Houston's heart. Perfect for business & leisure.

About JW Marriott Houston Downtown - Premier Hotel in Houston, TX

Opening hours for JW Marriott Houston Downtown, Houston. Find opening hours for JW Marriott Houston Downtown, 806 Main St, Houston, TX on 806 Main St.

JW Marriott Houston Downtown – Luxury hotel in Houston, TX with rich history, dining, and community events

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