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North America

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# Wingate by Wyndham Houston / Willowbrook – Affordable hotel with poor maintenance, Houston, TX

Wingate by Wyndham Houston / Willowbrook is a budget hotel located in Houston, Texas, known for its affordable rates but criticized for its maintenance issues. Established as part of the Wyndham chain, this hotel aims to provide a comfortable stay for travelers seeking economical lodging. However, numerous reviews highlight significant concerns regarding cleanliness, upkeep, and overall guest experience. Despite its convenient location near Willowbrook, guests have reported unpleasant conditions that detract from the hotel's potential appeal. The community surrounding the hotel is vibrant, but the establishment itself has faced challenges in meeting guest expectations.

## History

### The story of Wingate by Wyndham Houston / Willowbrook

Wingate by Wyndham Houston / Willowbrook was founded with the vision of providing budget-friendly accommodations to travelers in the Houston area. As part of the Wyndham family, it aimed to deliver a consistent experience across its locations, focusing on comfort and convenience for guests. However, over the years, the hotel has struggled to maintain its standards, leading to a decline in guest satisfaction and reputation.

### Milestones and growth

- Established as part of the Wyndham chain to cater to budget-conscious travelers.
- Aimed to provide a blend of comfort and affordability in the competitive Houston hospitality market.
- Over the years, the hotel has seen fluctuations in management and maintenance practices, impacting guest experiences.

### Cultural and local influence

The hotel is situated in a culturally rich area of Houston, surrounded by diverse communities and local attractions. However, the hotel's inability to maintain cleanliness and safety standards has affected its integration into the local culture. Guests often express concerns about the surrounding environment, which influences their overall perception of the hotel.

### Continuing the tradition

Despite its challenges, Wingate by Wyndham Houston / Willowbrook continues to operate under the Wyndham brand, which emphasizes hospitality and service. The hotel aims to uphold the values of the Wyndham name, but ongoing maintenance issues and guest complaints hinder its ability to do so effectively.

## Community

### Community involvement

Wingate by Wyndham Houston / Willowbrook has made efforts to engage with the local community, but its reputation has limited its ability to foster strong relationships. The hotel occasionally participates in local events and initiatives, aiming to improve its standing within the neighborhood.

### Community notion about the place

The community's perception of the hotel is largely negative, as many locals are aware of the ongoing maintenance issues and cleanliness concerns. This perception has led to a reluctance among residents to recommend the hotel to visitors, impacting its reputation further.

### Events and gatherings

While the hotel may host events and gatherings, its current state has led to a decline in interest from both the community and potential guests. The lack of upkeep and cleanliness has deterred many from utilizing the hotel for local events, which could have otherwise strengthened community ties.

## Offerings

### What Wingate by Wyndham Houston / Willowbrook offers

The hotel offers basic accommodations aimed at budget travelers, including standard rooms and limited amenities. However, the quality of these offerings has been called into question due to numerous guest complaints regarding cleanliness and maintenance.

### Dining and food experience

Dining options at the hotel are minimal, with a basic breakfast provided. Guests have reported that the breakfast offerings are limited and lack quality, further contributing to dissatisfaction during their stay. Many have expressed disappointment in the overall dining experience at the hotel.

### Events and packages

Wingate by Wyndham Houston / Willowbrook does not prominently feature events or packages aimed at enhancing guest experiences. The focus appears to be on providing basic lodging rather than creating memorable experiences for guests.

### Facilities and features

- Indoor pool
- Exercise room
- Limited dining area
- Basic business services

## Pros and Cons

### Key insights from reviews

Reviews of Wingate by Wyndham Houston / Willowbrook reveal a stark contrast between expectations and reality. While some guests appreciate the affordable rates, many express frustration over the hotel's condition and service.

### Compliments and strengths

Some guests have noted the courteous staff as a positive aspect of their stay. Despite the numerous complaints, the staff's willingness to assist has been highlighted as a redeeming quality amidst the hotel's shortcomings.

### Contrasts and notable mentions

The overwhelming majority of reviews point to significant issues with cleanliness, maintenance, and overall guest experience. Many guests have reported feeling unsafe or uncomfortable during their stay, leading to a general consensus that the hotel does not meet acceptable standards.

### Summary evaluation

Overall, Wingate by Wyndham Houston / Willowbrook struggles to maintain a positive reputation due to ongoing maintenance issues and negative guest experiences. While it offers affordable rates, the quality of accommodations and service falls short of expectations, leading to a significant number of dissatisfied guests.

## Location & Nearby Attractions

Wingate by Wyndham Houston / Willowbrook is located at 9050 Mills Rd, Houston, TX 77070. Situated in the Willowbrook area, the hotel is close to various attractions and amenities. However, the surrounding neighborhood's safety and cleanliness have been questioned by guests, impacting their overall experience. Local insights suggest that while the area has potential, the hotel's condition detracts from its appeal.

## FAQs

**What amenities does Wingate by Wyndham Houston offer** Basic amenities include an indoor pool, exercise room, and complimentary breakfast.
**Is parking available at the hotel** Yes, parking is available for guests at no additional charge.
**Are pets allowed at Wingate by Wyndham Houston** Pet policies vary; check with the hotel for specifics.

## Visit Wingate by Wyndham Houston / Willowbrook Today

Despite its challenges, Wingate by Wyndham Houston / Willowbrook remains an option for travelers seeking budget accommodations in Houston. With its history tied to the Wyndham brand, the hotel aims to provide a welcoming experience, although guest reviews indicate significant room for improvement. If you are considering a stay, be sure to weigh the pros and cons based on recent experiences.

f7c82b2c-d8da-4bae-9f6c-5c47472dc048

Man this place has not been very well maintained. I live nearby. My A/C unit went out in 100 degree weather so decided to stay here a night. Paint is chipped every where, marred walls, common areas smell like an ashtray, mildewy smelling rooms, stained carpets and upholstery, damaged furnishings. There was a huge wet ring on the table in my room so it obviously hadn't been properly cleaned. It presents more like a motel. Ther only positive was the courteous staff.

122d382a-2d75-4b93-994d-050ad7cb2353

Stay away. This hotel is dirty, unkept, and disgusting. There is a smell of mold throughout the hotel and obvious disrepair even in the hallways. The room had mysterious streaks, stains, patches, and damage to the walls, appliances and even the ceilings. The drawers in the furniture (dresser and nightstand) couldn't even stay closed, they kept slowly rolling back open; even the drawers didn't want to be in that room. Beds were old, worn out and uncomfortable with scratchy, questionable bed linens. Do not book here! We literally checked in, saw the state of the room and checked out. I would rather fight with Booking.com about the charges with the possibility of just losing my money than stay here.

9fd601b5-d502-4eb0-8263-ac88368ea314

This was a horrible experience. I had to pay a $100 deposit every time I extended my room. 4 nights. So it was a hold on $400 of my money. The internet just wouldn't work. My son works remotely and the internet just wouldn't stay on. On top of that the power went out from 11am to almost 5pm. And when the power came back on the internet was still out. I asked if we would be given a free room for a night. He manager said yes but still wanted me to pay 100 deposit. My children were so frustrated as was i about the cold hearted treatment and no cares about the. Already having 400 of my money on hold. No one cared about us being in the lobby all day waiting for the power to be restored. I will never recommend this hotel to anyone.

edf8a6ba-2d34-4829-9fda-e9a1078d681f

Do not stay here. Very upset with the lack of cleanliness at this hotel. The elevator made a horrifying noise and shaking feeling. Our lamp shades had rust, and the air smelt like mold. There was leaking from the ceiling on the first floor dining room, i notified the staff, however they did not seem to care. If you have a family do NOT stay here, the outside is not safe, nor do the people staying here seem.

74ed2e50-a7c5-4a19-8811-01ab8a384efa

Normally I don't listen to Yelp reviews. Maybe I ought to. This is an $80/night "Travel Lodge" like hotel. You get what you pay for. They demand a $50 deposit, cash or charge upon sign in. I guess too many towels are stolen here. It is returned they say three business days after your stay. I'll update you if that promise is kept. This hotel is in a decent part of town. But the clientele is of vagrants, and sketchy loiterers near the driveway. Didn't feel safe. Abandoned shopping carts outside. Someone appeared to be in the process of being evicted, with the worker (maybe she was the owner) hauling a lot of personal effects outside the door into a sizable pile, the apparent owner begging to take care of his stuff on his own. There is a noticeable musty odor in the room, odd smell in the halls. Cleanliness is lacking, we did not dare sit on what was maybe a couch. Carpet was dingy and dirty, dare not walk without shoes. Maintenance is lagging, furniture is aged and it shows. Materials rusty or just hanging onto a wall surface which patch work was evident. Ceiling was a strange pattern of discoloration, not intended I am sure. Outlets are missing or covered up in the bathroom. No hair dryer. Refrigerator worked great, made ice quickly. AC worked, and had decent hot and cold water. One of two elevators was working in this four story building, and just barely, it was noisy, possibly requiring maintenance. Made a scary metal scraping noice at the 3rd floor every time. Needless to say, the steps were my go to as the wait was atrocious. People would hold the elevator for whatever reason. Washing machines were missing, thank goodness we didn't require. They did have an exercise room, kinda small but it existed. Unsure of the state of repair. There also appeared to be a nice indoor pool. Both facilities were didn't see people using them. Maybe for a reason? But I would not trust them based on all else we saw. Breakfast, well there was tang, and something that resembled apple juice. Make your own waffles, apples, cereal, bagels, yogurt, hard boiled eggs and very watery coffee were available. The two TVs were not on or didn't work. We stayed two nights, didn't go a second time. The good, well the checkin and checkout experience was quick, kinda. She didn't seem to have a voice, spoke so softly I had to ask to repeat repeatedly, and then she proved she could speak at a shouting voice at an another employee the next minute. The lobby was kinda nice shape. The outside appearance was better maintained. I can't recommend this establishment. And next time, $100 or $120 will be my new threshold. Inflation is real folks!

77d5bb2c-a47a-4e2c-ba56-3eb1b41bee39

The Wyndham establishment should be embarrassed that this hotel is under their banner ... On the pro side, the staff is very kind. It almost makes me feel bad writing this review. The cons are many... The hotel room was quite dirty. I swear the couch looked like it was covered in cum stains. My room smell like a crossed between raw sex and vape. All I could think was, "when I leave I need a tetanus shot " I felt like it was just a dive motel. Nothing special. And the room service was awful. I don't recommend at all.

5aa42019-cd92-449b-99f4-1f345a3cd569

The most trash place to go. American Airlines vacations put me in this shit hole, then told me to go to Wyndham to resolve it. Wyndham then said due to 3ed party go to th m. Wyndham it's your dam hotel, morons! Room 428 smelled horrible, smoky. Elevators didn't work. Holes in carpet, white residue on couch. We left, we didn't stay. Don't go here. And shame on Wyndham for copping out on this.

f54e192b-26b7-464d-8e25-af181dbaf4dd

Request to cancel but denied by TollFree Agent and Front desk within 20 mins of booking over phone while on the wa to hotel. Hot water not working.m- gave $10 off only. Disaster same day booking! I am a Wyndham member also.

cb39b230-c137-4fae-94ea-d65a8d646b1e

Should not even get one star. Accidentally booked this Wingate instead of the one closer to the airport. Missed a flight so I made a booking for this hotel; when I arrived, the front desk guy (who was wearing a police-esque badge for some inexplicable reason) angrily told me I'd have to wait 45 minutes for my reservation to come through. I exhaustedly asked if he could just check. Sure enough. Elevator broken, so I shlepped my stuff up to the third floor, open my door, and WOW. There were cockroaches everywhere (EVERYWHERE.) so I slept in my clothes on top of the bed so that I wouldn't have to deal with the grumpy argumentative front desk dude again. (I'd been traveling over 14 hrs at that point.) Now I'm at the airport and what do I see crawling over my backpack but a cockroach.! Do not stay here under any circumstances.

309a9d20-38c3-4981-bc00-b7ce306d77a4

Well let's just say the worst stay ever .smells like mildew they are roach infested . Said they don't have housekeeping due to Covid which means everything is unsafe and very unsanitary.they have little black ants in the rooms as well worse experience ever

Discover comfort at Wingate by Wyndham Houston / Willowbrook in Houston, TX. Enjoy top amenities and convenient location. Book your stay today for an unforgettable experience.

Wingate by Wyndham Houston / Willowbrook - Stay Near Houston

Houston

Wingate by Wyndham Houston / Willowbrook

Texas

Experience comfort and convenience at Wingate by Wyndham Houston / Willowbrook. Located at 9050 Mills Rd, enjoy nearby attractions and exceptional amenities. Book now!

Wingate by Wyndham Houston / Willowbrook - Top Hotel & Dining in Houston, TX

Learn about Wingate by Wyndham Houston / Willowbrook, your ideal stay in Houston, TX. Discover our amenities, location advantages, and guest services. Plan your visit today!

About Wingate by Wyndham Houston / Willowbrook, Houston, TX

Opening hours for Wingate by Wyndham Houston / Willowbrook, Houston, TX. Find opening hours for Wingate by Wyndham Houston / Willowbrook on 9050 Mills Rd.

Wingate by Wyndham Houston / Willowbrook Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Wingate by Wyndham Houston / Willowbrook

Kolache Factory

Captain Tom's Seafood & Oyster

King Palace