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Virginia Beach, VA

North America

United States

# Enterprise Rent-A-Car – Reliable car rental service in Virginia Beach, VA

Enterprise Rent-A-Car in Virginia Beach, VA, is a prominent car rental service known for its extensive fleet and customer-oriented approach. Established to provide convenient transportation solutions, this location has become a go-to choice for both locals and tourists. Despite a history of mixed reviews, the community recognizes its efforts to cater to various rental needs, from short-term rentals to long-term leases. Customers appreciate the variety of vehicles available, although some have reported issues with vehicle availability and customer service. Overall, Enterprise aims to deliver a reliable rental experience in the heart of Virginia Beach.

## History
### The story of Enterprise Rent-A-Car
Enterprise Rent-A-Car was founded in 1957 by Jack Taylor in St. Louis, Missouri, with a vision to provide exceptional customer service and a wide range of vehicle options. The company has since grown into one of the largest car rental services in the world, with locations across the United States and internationally. The Virginia Beach branch reflects the founding principles of reliability and customer satisfaction, aiming to meet the diverse needs of its clientele.

### Milestones and growth
- **1957**: Enterprise Rent-A-Car is founded in St. Louis, Missouri.
- **1980s**: Expansion into various markets, including Virginia Beach.
- **1990s**: Introduction of the "We’ll Pick You Up" service, enhancing customer convenience.
- **2000s**: Continued growth, becoming a leader in the car rental industry.
- **Present**: The Virginia Beach location serves a high volume of customers, especially during the tourist season.

### Cultural and local influence
Enterprise Rent-A-Car has established itself as a significant player in the Virginia Beach community. The branch not only provides essential transportation services but also engages with local events and initiatives, reinforcing its commitment to community involvement. This connection to the local culture enhances its reputation and fosters customer loyalty.

### Continuing the tradition
As Enterprise continues to expand, it remains committed to its founding principles of customer service and community engagement. The Virginia Beach location strives to uphold these values, ensuring that customers receive the best possible experience when renting a vehicle. The company’s focus on reliability and customer satisfaction is evident in its ongoing training and development programs for staff.

## Community
### Community involvement
Enterprise Rent-A-Car actively participates in community initiatives in Virginia Beach, supporting local charities and events. This involvement not only enhances its visibility but also demonstrates its commitment to giving back to the community. By sponsoring local events and collaborating with organizations, Enterprise fosters a positive relationship with residents and visitors alike.

### Community notion about the place
The community perception of Enterprise Rent-A-Car in Virginia Beach is mixed. While many appreciate the convenience and variety of vehicles offered, some customers have expressed frustration over service inconsistencies and vehicle availability. However, the branch’s efforts to engage with the community and address concerns have helped maintain a generally positive reputation.

### Events and gatherings
Enterprise frequently hosts events aimed at promoting safe driving and vehicle maintenance, contributing to community awareness. These gatherings not only provide valuable information to residents but also create opportunities for interaction between the company and the community, reinforcing its commitment to customer service.

## Offerings
### What Enterprise Rent-A-Car offers
Enterprise Rent-A-Car provides a wide range of vehicles for various needs, from compact cars to SUVs and trucks. The Virginia Beach location is particularly well-equipped to cater to tourists and locals alike, offering flexible rental options that include daily, weekly, and long-term rentals. The branch also emphasizes customer service, aiming to ensure a smooth rental experience.

### Dining and food experience
While Enterprise Rent-A-Car primarily focuses on vehicle rentals, the Virginia Beach area offers a plethora of dining options nearby. Customers can easily find restaurants and cafes to enjoy a meal before or after picking up their rental vehicle. This convenience enhances the overall rental experience, allowing customers to seamlessly integrate their travel plans.

### Events and packages
Enterprise offers various packages tailored to specific customer needs, including corporate rentals and leisure travel deals. These packages often include special rates and additional services, making it easier for customers to find the right rental solution. The Virginia Beach location is particularly popular during the summer months, catering to tourists seeking reliable transportation.

### Facilities and features
- **Wide range of vehicle options**
- **Flexible rental terms**
- **Customer service focus**
- **Convenient location near major attractions**
- **Online reservation system**

## Pros and Cons
### Key insights from reviews
Customer reviews of Enterprise Rent-A-Car in Virginia Beach highlight a range of experiences. While some customers praise the professionalism of the staff and the variety of vehicles available, others express dissatisfaction with service delays and vehicle cleanliness. This mixed feedback underscores the importance of consistency in customer service.

### Compliments and strengths
Many customers commend the friendly and professional staff at the Virginia Beach location, noting that they are often helpful and accommodating. The convenience of the location and the variety of vehicles available also receive positive feedback, making it a popular choice for both locals and visitors.

### Contrasts and notable mentions
Conversely, several reviews point out issues with vehicle availability and the cleanliness of rental cars. Some customers have reported that their reserved vehicles were not ready upon arrival, leading to frustration and delays. These contrasts highlight the need for improved communication and service consistency at the branch.

### Summary evaluation
Overall, Enterprise Rent-A-Car in Virginia Beach offers a valuable service with a focus on customer satisfaction. While there are areas for improvement, particularly regarding vehicle availability and cleanliness, the branch remains a popular choice for many due to its convenient location and friendly staff.

## Location & Nearby Attractions
Enterprise Rent-A-Car is situated at 1845 Laskin Rd, Virginia Beach, VA 23454, a prime location for both tourists and locals. This area is known for its proximity to popular attractions such as the Virginia Beach Boardwalk, local restaurants, and shopping centers. Visitors can easily access various cultural and recreational spots, making it an ideal starting point for exploring the city. The branch’s location enhances its appeal, providing customers with convenient access to their rental vehicles and nearby attractions.

## FAQs
**What are the rental requirements** Customers need a valid driver's license and a major credit card to rent a vehicle.  
**Is there a pick-up service available** Yes, Enterprise offers a pick-up service for customers with reservations.  
**Can I return my vehicle after hours** Yes, the branch allows after-hours vehicle returns for customer convenience.  
**What types of vehicles are available** The Virginia Beach location offers a variety of vehicles, including compact cars, SUVs, and trucks.  
**Is insurance included in the rental price** Insurance options are available but not included in the base rental price.

## Visit Enterprise Rent-A-Car Today
Enterprise Rent-A-Car in Virginia Beach, VA, is dedicated to providing reliable transportation solutions for all customers. With a focus on customer service and community involvement, this location aims to enhance the rental experience for both locals and tourists. Despite some mixed reviews, the branch continues to strive for excellence, making it a worthwhile option for anyone in need of a rental vehicle. Whether you’re planning a short trip or a longer stay, Enterprise is ready to assist you with your car rental needs.

9d08c47d-4d41-4658-a175-f59f8e1ffce0

Absolutely Terrible Experience - Avoid This Location! Wanted to give 0 stars but can't. I reserved a vehicle with Enterprise to drive out of state, only to arrive at the office and be told that the car I reserved was not available. The front desk associate claimed she tried to call me, but the only call I ever received from them was a voicemail confirming my reservation--not warning me that my car wouldn't be there. She then told me they might have a car the next day at 2 PM. I explained that this wouldn't work because I had to be at my destination to sign a lease before 3 PM, and the drive was five hours. As we were talking, a customer returned a vehicle, and she briefly gave me hope--only to immediately take it away because one of the back windows was shattered. Her next suggestion? Maybe a car would be available before 5:30 PM since returns usually come in around then, and they would give me a call. Well, surprise--no one ever called. So I went back to the office after 5 PM, only to find that the associate I originally spoke to was gone. I asked another employee if any vehicles were available. At first, he said no, but then noticed that they had a truck. However, after checking the system, he told me it was already reserved. And at that point, I couldn't help but think--why not just give me the truck and tell the next person their reservation wasn't available, just like they did to me? Enterprise completely failed to honor my reservation, wasted my time, and left me stranded without a solution. If you actually need a reliable rental car, I'd highly recommend taking your business elsewhere. From speaking with the staff there, it seems as this is a common practice as they were unbothered by my situation and did not offer anything to compensate, even as an Enterprise member. At least Hertz took ownership and offered me a discounted rental when they were at fault for a bad rental experience I had previously. And I'm not even a member with Hertz.

362c5396-f615-4dcb-8e34-bd87715fbbf0

Negative reviews. Second time they have given the car I've booked away. If that's the policy, what's the point of booking in advanced.

0c0104d7-db40-4244-929c-154fac42503d

I don't want to give this place a rating because at this point it's just trash. I wrote a review stating the disdain for the customer service and quality of vehicles I received. In the previous review the "business manager" said to email them with the information needed and I did. I have yet to hear anything back from anyone about anything after providing the information requested. What's the point of asking for something you have no intention on fixing. I'm still waiting to be contacted.

d2c6367a-8e5e-4f0e-acb8-39301cf6096e

This is my second occasion to rent from this specific location in Hilltop off Laskin. My first time was uneventful enough that I can't recall, so let's call it an A OK experience. Second time around four years later now has State Farm using Enterprise again. I prefer Hertz and had an option, however I did not pushback when Enterprise called to set me up. Everything was handled perfectly on the phone. This seems typical with them overall the years. The front end is great and the execution lackluster. Communication when arriving at the shop was not clear and shop called. Reservation had to be moved from the closer Enterprise location due to no cars. My reservation was placed two weeks in advance. Around 35-40 minutes later they picked me up. The agent was dressed professionally and drove back to the Laskin store safely. Paperwork was quickly taken care of and the young man was friendly. You will need drivers license and major credit card to put a $50 deposit down. The office although tiny was neat in appearance. From what I understand stand this is the highest volume location in Virginia Beach. It serves the tourist during the Summer. The agent asked if a Nissan Altima suited me, which it did as comparable to my mid size. The 2017 car with around 25k was waiting outside the door and was ready after a walk over. The car had several scrapes and scratches noted, especially to the front spoiler. Most notable was the filthy front of the car. It was caked with debris and bugs. Since the tags were New York I assume someone just made the trip. It even had feathers on it...WOW! Did this car go through a chicken coop? I mentioned this and it was pretty much ignored. The interior overall was clean. However, the carpet wear on the driver side was unsightly. Now into my second day driving the operation of the car is fine. All mechanics work and its comfortable. My top priority after all is that the car has no issues on the road. The vehicle will be dropped off today. I cannot hide my disappointment for delivery of the car in its dirty condition. The agent should have asked if I had time to send back to wash, ball dropped. Also poor communication on what would occur at drop off. Finally with the change of the reservation to Laskin this added time for my pick up. 2.5, rounding down.

03a6aa3e-4347-4660-954a-ff5bde3aacfd

We had to rent a car on short notice and went to the Laskin Road location without reservation. The two women serving customers did a splendid job. It was close to the end of the day, and the shop was quite busy. Both acted professionally, addressing all customers and calming those nervous about not getting a car that day. We received a car, a super pick-up truck, their last car in no time, and were on our way. I commend Raven and her associate, who ran the shop on 22 December, for a job well done. It was a pleasure to rent from you.

ff401133-ddb7-4661-9ad5-5600335ca802

Reserved a car from this enterprise. Got checked in and waited 10 minutes before I was told I'm sorry we have no cars available. I will never do business with enterprise again

39e0349a-6c8f-4e64-9ddb-8a3649684515

I am a corporate rental customer and have rented from this location on almost weekly bases for about two years. While a gentleman named Dexter Carter was the branch manager, this place ran like a swiss watch. I was in and out in less than 5 minutes. Dexter was promoted (rightfully so) and a new person took over recently. The customer service has gone from an A+ to an F-. I made a reservation for a full-size car to be picked up at 10:30, arrive there on time and I had to wait for 25 minutes while the young man helping me tossed a Nerf football in the air, talk to the other people, slipped a customer before me, had to check my ID - although the other person in the office told him that he knew me and I rented cars there on weekly basis - if this is their company policy, that is fine. Still, he partially finished my paperwork and moved on to someone else. I am done with this location and Enterprise - the store manager called me to find out what happened. Didn't really have much to say other than "is there anything I can do to make you happy". Closing the door after the horse has left the barn is useless. I truly miss dealing with the last manager, Dexter Carter. He was an asset to Enterprise.

31db2291-e67b-4afb-9223-61f776c7da2e

I used to rent from them all the time. The management that was there before always went above and beyond. I asked them to give me a ride home once and three of them all looked around like nobody wanted to do it and finally someone was told to do it. I usually would walk as i live pretty close but it was raining. Another time i went to use my points they didnt work. The car smelled bad and carpet was dirty. Then they gave me a car with two different license plates from two different states.....Where did the old staff go...Id rather follow them

b284940c-7f18-4c57-8e57-929e58e9bd6c

I've used this Enterprise location for the past 10 years and have always been treated well by the previous employees which are no longer there. First they didn't have my car ready like it was supposed to have been and they offered a truck instead, ok, I have a class A CDL so no buggy but I have a post office box for all my mail, my drivers license has the PO Box as my address for enough years I can't remember how long and I went paperless with all of my bills 2 years ago. When I went to pick up a rental this time I was told I needed 2 proofs of physical address! Seriously?! The kid behind the counter said I should pull up my Navy Federal Credit union account and show him my address from the statement!! What the hell?!! Oh and my statements have my PO Box address on them so that's not acceptable. After 30 minutes I left due to the absurdity of it all and I will NEVER use them again.

16445d75-526f-40db-82c6-8b42e37e0a6d

Enterprise advertises they will pick you up but this system doesn't work. Had a reservation for an 8:15am pickup but nobody showed and no call. Go ahead and call the branch and they were not aware even though my reservation email confirmed the 8:15am time. They rush over and pick me up (never an apology) and then I sit and wait for the car to be prepped/cleaned. An hour after I was supposed to be picked up the car isn't even ready. Doesn't make sense. Staff blame it on staffing, don't apologize or even acknowledge any of this. Won't be doing business with Enterprise again!

Discover convenient car rentals at Enterprise in Virginia Beach, VA. Enjoy easy access and excellent service for your beach adventures. Book now for your trip!

Enterprise Car Rental in Virginia Beach, VA - Easy Access & Service

Virginia Beach

Enterprise Rent-A-Car

Explore the full range of car rental options at Enterprise Rent-A-Car in Virginia Beach. Discover flexible rentals, special offers & nearby attractions. Book now!

Enterprise Rent-A-Car Menu – Car Rentals in Virginia Beach

Learn about Enterprise Rent-A-Car in Virginia Beach, VA. Quality service, wide selection of vehicles & convenient location at 1845 Laskin Rd. Discover more today!

About Enterprise Rent-A-Car in Virginia Beach, VA

Opening hours for Enterprise Rent-A-Car, Virginia Beach. Find opening hours for Enterprise Rent-A-Car at 1845 Laskin Rd, Virginia Beach, VA.

Enterprise Rent-A-Car Menu Overview

Signature Dishes

Beverages and Pairings

Dietary Options

Chef Recommendations

Experience the Menu at Enterprise Rent-A-Car

Yukai Japanese Buffet

Gourmet Gang

Baker's Crust Artisan Kitchen