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Seattle, WA

North America

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# McDonald's – Fast Food Restaurant in Seattle, WA
McDonald's, a globally recognized fast-food restaurant located at 2807 78th St SE, Mercer Island, WA, offers a classic menu featuring burgers, fries, and coffee. Known for its quick service and convenience, this location has a mixed reputation among locals, with reviews highlighting both positive experiences and significant service issues. Established as part of a worldwide franchise, McDonald's has become a staple in American dining culture, providing a familiar stop for those seeking fast meals. Despite its challenges, the restaurant remains a popular choice for residents and visitors alike, often praised for its cleanliness and order accuracy, though some customers have reported unsatisfactory service and food quality.

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I go to this location often but they just lost a customer. Why? Because of the shitty service and attitude of the manager on duty. I had an app deal for a $2 fry and when I tried to use it, it said it had been used in the last 12 minutes (fun fact, it hadn't). The manager himmed and hawed about how there is nothing to be done. First of all, that's a lie. I've had app issues resolved before; they're rare but it can happen. I couldn't even drive to the next closest McDonalds and order within 12 minutes and I hadn't been to that location so it was obviously an issue with their app. Instead of honoring it, she wanted to fight with me over $2, despite me going there at least 5 times a week. I got an attitude, no food, and she lied to my face. I hope that $2 was worth losing $100s of dollars in business a month. flippin these birds at you. I've also reported them to corporate. Absurd. I manage customer support and this is not how to do it. No wonder they're hurting for money.

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Always clean, not much people dine in. Always got the order right. Sometimes didn't do the send to table service but all the other stores have the same problem. Staff always friendly

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I've only been to this McDonald's a handful of times, even though it's close by, and I've never had an issue with the food. It's always been quick, and one time when I ordered online and they missed my order, the employees were really friendly and fixed the mistake right away. I appreciate that it's never too busy here, and I have no qualms about coming back. If anything; I just wish they were open later! But that's Mercer Island for you.

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It's McDonald's but ordered a McDouble and it was as fresh as McDonald's freshness gets. idk but this location has not been remodeled and their drive thru menu and speaker reminded me of ordering in the 90s. Flashback!!! Staff were friendly for what appeared to be a late night one person crew.

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Walked in, made eye contact with 3 different employees behind the counter. Nobody spoke English. There was no way to order at an automated kiosk. One asshat worker said "Hola" to me and nothing more. TEN full minutes went by. Lots of people back there working, zero interest in taking my order. WHAT THE ACTUAL FUCK? What planet is this? Zero stars warranted, but not an option.

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Manager here name Danielle is very rude. The men bathroom soap dispenser was not working. So i asked her if someone can check the bathroom bc theres no soap. Her answer was,uh yea you need to hold on. Im not exactly what she said but for sure she did not say yes. Then i waited. She havent told anyone bout it so i had to ask a diff person bout it. If this was you Danielle and i did that to you how would you feel????? Prob you would complain n write a review like this. U for sure dont deserve ur position. And we left our water bottle and employee didnt even came n looked for the water bottle. Just said we dont have it. This is a reason why mcddonald is goin down and their food portion shurnm by half but the price is high. I ger the inflation but if u raised the price then food should be same size at least this is the last time goim to any mcdonald

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bro i got a cheeseburger and I was missing my bun and it wasn't even in the bag I'm sad and I only got one cheeseburger with no bun

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I frequent this McDonalds because I am addicted to fast food. I appreciate they don't have the touch screens other McDs seem to have adopted. However, I would put the "order accuracy" rate at somewhere in the 65%. I am not looking for a custom job. I might add or subtract a single ingredient. This is, nearly half the time, too big an ask. It can also quadruple the time it takes to get my slop. Those dining in will hear the same 3 new-country songs on repeat going on at least a year now. I do not believe a single person working there likes this genre of music. Even for new country, (nu-country?) its a time-smearingly bland trio of female led diddies. If I worked here I would have had a full schizoidal break with reality. I'd be dressed and made up as Maren Morris (I am obviously an obese man) making McDoubles with coin-flip accuracy. The bathroom stinks. Even when it's cleaned (and they do "clean" it) there is an almost tear inducing and permanent sour odor. The flies seem to prosper in it, though. For some reason the original builders put in those urinals that go all the way to the floor and splatter piss all over your crocs. Even an accurate urinator is forced by Bush 1 era industrial design decisions to splatter his crocs in piss. Often the ice machine dispenses water in lieu of frozen water. I thought this might be weather dependent, but it's cool today and I still got the diarrhea version of ice. I expected more from "the Mercer Island lifestyle". With the exception of some order-accuracy information, nothing else here is the fault of the employees. **It is the franchisees responsibility to make sure the building's plumbing functions and that the hardware produces ice.** I have a deep seated suspicion the franchisee is the one making them play the country music.

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Employees inside on their phones. We waited at the drive through for a while and no one helped us. The food was ok but not great. See picture below. Diet Coke was exceptional though.

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This must be the worst McDonalds in the area. The service is beyond terrible. I ordered a crispy chicken sandwich and it came with no mayo, no condiments of any kind except for 3 pickles. I asked why it did not have mayo and instead of offering me a couple packets of mayo, the young man and the older white women at the pick up window just looked at me and said: "the chicken sandwich does not come with mayo". Horrible customer service. The restaurant has not been remodeled since Ronald Reagan was president. Do not go to this McDonalds location! It is the worst McDonald's in the area.

Discover McDonald's on Mercer Island near Seattle, WA. Enjoy classic fast food in a convenient location. Visit now for a quick, satisfying meal.

McDonald's Mercer Island - Fast Food Near Seattle, WA

Mercer Island

McDonald's

Washington

Explore the full menu at McDonald's in Mercer Island, Seattle. Discover signature dishes, drinks & must-try items. Visit us at 2807 78th St SE.

McDonald's Menu – Food & Drinks in Mercer Island, Seattle

Learn about McDonald's located at 2807 78th St SE, Mercer Island, Seattle. Discover our history, values, and what makes us your favorite local spot.

About McDonald's Mercer Island, Seattle

Opening hours for McDonald's, Mercer Island, Seattle. Find opening hours for McDonald's at 2807 78th St SE on your visit.

McDonald's – Fast Food Restaurant in Seattle, WA

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