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# Sunspot Vacation Rentals – Seattle's Controversial Vacation Rental Service

Sunspot Vacation Rentals, located in Seattle, WA, is a vacation rental service that has garnered significant attention due to its mixed reviews and customer experiences. Established to provide travelers with a range of rental properties, the company has faced numerous complaints regarding customer service, property conditions, and billing practices. Despite its aim to offer comfortable accommodations, many guests have reported issues that have marred their experiences. The community's perception of Sunspot is largely negative, with various reviews highlighting concerns about the management and upkeep of properties. 

## History

### The story of Sunspot Vacation Rentals

Sunspot Vacation Rentals was founded with the vision of providing travelers with a diverse selection of vacation homes and condos in scenic locations. The company aimed to cater to families and groups looking for comfortable and affordable lodging options. However, over the years, its reputation has been challenged by numerous complaints from both guests and property owners, raising questions about its operational practices and commitment to customer satisfaction.

### Milestones and growth

- Established as a vacation rental service in Seattle, WA.
- Expanded its portfolio to include properties in various popular destinations.
- Faced increasing scrutiny and negative reviews from customers.
- Received an F rating from the Better Business Bureau due to numerous complaints.

### Cultural and local influence

Sunspot's operations have had a notable impact on the local vacation rental market. The company has contributed to the growing trend of short-term rentals, which has transformed the hospitality landscape in Seattle. However, the backlash from dissatisfied customers has also sparked discussions about the need for better regulations and standards in the vacation rental industry.

### Continuing the tradition

Despite the challenges, Sunspot continues to operate, attempting to maintain its presence in the competitive vacation rental market. The company has made efforts to address some of the complaints, but many former guests remain skeptical about its ability to provide satisfactory service.

## Community

### Community involvement

Sunspot Vacation Rentals has engaged with the local community by offering various properties for rent, which has allowed visitors to experience Seattle and its surroundings. However, the company's involvement has been overshadowed by the negative experiences shared by guests, leading to a strained relationship with the community.

### Community notion about the place

The general sentiment within the community regarding Sunspot is predominantly negative. Many locals and former guests have voiced their concerns about the company's business practices, particularly regarding customer service and property maintenance. This has led to a lack of trust in the brand, with many recommending alternative vacation rental options.

### Events and gatherings

While Sunspot does not host events or gatherings, its properties are often used by families and groups looking to celebrate special occasions. However, the experiences shared by guests indicate that the quality of these gatherings can be significantly impacted by the condition of the rental properties, leading to disappointment rather than celebration.

## Offerings

### What Sunspot Vacation Rentals offers

Sunspot Vacation Rentals provides a range of vacation rental properties, including condos and homes in various locations. The company aims to cater to diverse traveler needs, offering accommodations that can host families, couples, and groups. However, the quality and service associated with these offerings have come under scrutiny.

### Dining and food experience

While Sunspot properties typically feature kitchens for guests to prepare their meals, the overall dining experience can vary significantly based on the condition of the rental. Many reviews highlight issues with cleanliness and maintenance, which can detract from the enjoyment of cooking and dining in the rental space.

### Events and packages

Sunspot does not specifically offer events or packages, focusing instead on providing rental accommodations. However, guests often seek out local attractions and activities during their stay, which can enhance their overall experience, provided the rental meets their expectations.

### Facilities and features

- Fully equipped kitchens
- Various property types (condos, homes)
- Proximity to local attractions
- Outdoor spaces (patios, decks)
- Parking availability

## Pros and Cons

### Key insights from reviews

Reviews of Sunspot Vacation Rentals reveal a stark contrast between expectations and reality. Many guests have reported significant issues that have led to dissatisfaction, while a few have had positive experiences. The overall sentiment leans heavily towards the negative.

### Compliments and strengths

Some guests have praised the locations of Sunspot properties, highlighting their proximity to popular attractions and scenic views. A few reviews also mention that the transition process between properties was smooth, thanks to the efforts of individual staff members.

### Contrasts and notable mentions

Contrastingly, numerous reviews detail severe dissatisfaction with customer service, property conditions, and billing practices. Guests have reported issues ranging from unclean properties to poor communication with management, leading to a lack of trust in the company.

### Summary evaluation

Overall, Sunspot Vacation Rentals presents a mixed bag of offerings. While the locations may appeal to some travelers, the overwhelming number of negative reviews raises significant concerns about the quality of service and property management.

## Location & Nearby Attractions

Sunspot Vacation Rentals is situated in Seattle, WA, specifically at 1370 Stewart St. This location provides easy access to various local attractions, including the Space Needle, Pike Place Market, and the waterfront. The vibrant culture and scenic beauty of Seattle make it an appealing destination for visitors. However, the experiences shared by guests often highlight the need for caution when choosing accommodations in the area, as many have reported issues with the properties managed by Sunspot.

## FAQs

**What types of properties does Sunspot offer** Sunspot offers a variety of vacation rentals, including condos and homes.

**Is customer service responsive** Many reviews indicate poor customer service and communication.

**Are the properties well-maintained** Numerous guests have reported issues with cleanliness and maintenance.

**Can I expect a refund if I have issues** Refund policies seem inconsistent, with many guests reporting difficulties in obtaining refunds.

**What is the general sentiment about Sunspot** The overall sentiment is negative, with many guests advising against using their services.

## Visit Sunspot Vacation Rentals Today

If you're considering a vacation in Seattle, it's essential to weigh your options carefully. Sunspot Vacation Rentals offers a range of properties, but the mixed reviews and concerns about customer service and property conditions should be taken into account. While some guests have had positive experiences, the overwhelming number of complaints suggests that potential renters should proceed with caution. Explore other vacation rental options to ensure a pleasant stay in this vibrant city.

b4d96608-4f98-4011-b0be-74adadef2b7a

Do Not book your vacation with this company. We booked through booking.com, but Sunspot manages the property. First, I was overcharged. I was quoted on booking at $702. and was charged $872. Upon arrival, the condo had a toilet that wouldn't flush properly. The water would go down but nothing else. When ever anyone in the complex flushed the toilet water would bubble up in both the kitchen and bathroom sink and not drain. We left after the first night. I requested a refund from Penny who said they would only refund the unused nights and I need to contact her supervisor after the weekend. When I tried to reach the supervisor I would get voicemail. They did refund the remaining 4 nights, at 113 per night ($453). They did not refund any charges or even the TAXES paid. They would not answer my phone calls or my repeated emails which I sent to numerous people within the company. BEWARE THESE PEOPLE ARE SCAMMERS!

bcf11f2b-1338-4bd0-8e7c-e048965d7f3c

As a property owner we were severely disappointed by this company - actually, they are a network of shell companies, dba's, and affiliates that go by many names. See sect of state website for details. Terms and conditions are 7000+ words long and full of peril. They collect the asset and you collect the liabilities. Mostly redundant since AirBnB and vrbo provide most of these services far better. So many better options for management companies now.

a0ed711e-5efa-40b6-a1cb-2c5b3052110e

Horrible. Worst Customer Service! After being told verbally, 2 months prior to our vacation that the cabin we rented had a hot tub and then not seeing it in the confirmation we received the week of I called to inquire - only to be hung up on twice by Penny! Because the reservation was made by my fiance Penny insisted she could not talk to me, was rude, interrupted continuously and hung up on me. Pretty sure I only got about 10 words in the conversation. Besides paying over $1000 for the weekend the 10 page .pdf with all of the rules was ridiculous and listed multiple ways you could be fined during your stay - adjusting the luke warm refrigerator to cold without asking for permission for example - also calling their office during your stay without a "necessary" inquiry comes with a $45 fee. Once we arrived at the SKYO Lodge there were cobwebs in the bedroom doorways, kitchen, stove etc... spiders living in the showers, mouse droppings in the pantries, a giant mousetrap behind a chair in the living room, no welcome list, poorly stocked towels, no sundries, tapwater that tasted like blood, bars of soap with hair on them in the showers left from before, hazardous loose beams on the deck, the place felt like we had stumbled into an abandoned cabin in the woods except it was right off the highway and the drive in was through a disheveled trailer park and didn't feel private at all... oh and did I mention it was for sale, with a clause in the rental agreement indicating that real estate agents had the right to gain access wether the do not disturb sign was there or not. HELL NO would I ever even consider a property managed by these idiots!

8d05b8d3-02c7-4d73-b288-275fe8a39998

We recently rented a 2 bedroom condo (Ohana #330) at the Waikomo Streams Villa in Poipu, Kauai. On the 1st day of our stay, we encountered a rat problem. Certain appliances were also not working. We notified Sunspots immediately, but they did not have another place for us to move to right away. Four days later, we moved only to find the new place wasn't even cleaned or ready for us. We had to wait another 3 hrs (8-11pm). Sunspots refused to compensate us for the inconvenience. This company seems like they do not care about their clients. Don't bother to rent any rentals from them.

ace6e23c-1dfc-413c-939b-69b3152be1fc

We travel quite a bit - and this was our first experience with Sunspot Vacation Rentals. Do not make the same mistake we did - READ the Reviews. This place is just simply a CON. Why ? read on. 1) Heater didn't work (this is february near lake wenatchee, get the picture?). And No firewood for fireplace. - called left a message. No one came to fix or called back. 2) The hot tub didn't work. It almost got luke warm - not usable. - called left a message. No one came to fix or called back. 3) You will very likely NEVER get your damage deposit back ($300) in this case. Called the company 4 times now - you will get a manager (Penny), and she will put you through to accounting. Don't expect them to get back to you - ever. This is a company that appears well suited to taking your money and not providing the service they advertised. It must be amazing to folks that work there that people still buy this into this con. Do NOT ever ever give these guys your credit card number - avoid at all cost. Sunspot = Conspot

3484e32f-2050-4b5c-ac14-ca1e9b3ecb71

If only I could I would give Sunspots negative stars for ruining my Hawaiian vacation.... Last year we rented a 3 bedroom home in Kauai owned by the owners of Sunspots. When we got to the home, we stripped the sheets to wash them and found what looked to be a large blood stain on the mattress of the master bedroom. Since we needed every bed in the house, this was unacceptable, and aboslutely disgusting! We were told that someone would be coming to look at it, and we spent half a day of our already too short Hawaiian vacation waiting around for someone to come. Eventually, we packed up and checked into a hotel. Unfortunately, the drama didn't end there. After numerous attempts to contact Sunspots to receive a refund, we eventually were told that the stain was not blood and were accused of making the stain. Luckily, I was able to dispute it with the CC company with pictures and documentation and they issued a refund immediately. DON'T use this company EVER. I wished I remembered to check the BBB website prior to booking with this monstrosity of a company because the BBB gave them a big fat F!

ceeb8740-157c-4150-b538-afaa60cbaa4f

This has to be one of the most dishonest companies in Seattle. I had a good friend who used to work at Sunspots and they used to tell me all sorts of stories about terrible business practices he heard that they did. Everything seemed shady, but i thought they might be over exaggerating. So, when i had a very last minute trip to Cle Elum and i couldnt find anything else, i decided to rent though them (thinking that nothing bad could happen). I was so wrong!! They charged me for damages (even though i broke NOTHING and left the place in spotless condition). They never gave me a list of the damages, instead they just kept my deposit and never gave it back. Also, when we arrived it looked like the place hadnt been vacuumed in months. After my issues, i poked around, and there are SO many complaints against this company. DO NOT rent from them!!!

73d7f594-021d-4878-ad09-6a348b260b21

As a home-owner, I would suggest any other vacation rental outfit anywhere before going with Sunspots. They rent to people that damage the place, they pay no attention to any restrictions, and they fail to collect or pay any damages to the owner. In short, home-owners basically subsidize Sunspots for their horrible practices. No wonder they rated F at the Better Business Bureau. Stay away. You'll be glad you did.

4691d810-3355-492b-abbb-75b20f54d158

I was referred to Hotel Edelwiess by Leavenworth Chamber of Commerce on Sept 24 for reservations for Oct 9 & 10th. I was told by phone that they had a room left and the rate would be $219 for both nites. I reserved the room with my credit card. I was told that in order to confirm the reservation and allow them to charge my credit card, I needed to sign the Lodging confirmation paper they would email to me, and then I needed to fax it back to them. I got the paper that night after work and saw that it was not from the hotel Edelwiess and it was not the agreed upon $219. It was from a Sunspots company and the charge was $501.22, NOT the AGREED upon $219. They decieved me and charged me more than double without me knowing it. I called them the NEXT DAY, no one answered, and I left a message of cancellation PLUS I sent an email. I called later on that day to confirm they received the cancellation and was told yes they got the message and that they emailed me their reply. In the first paragraph, it stated that "cancellation rules were spelled out when I reserved" but in fact were NEVER explained to me OR TOLD TO ME. It further states the rules are noted in the websites guest vacation agreeement. I DID NOT GO TO THE WEBSITE for these reservations, I called them direct on the phone after getting the number from the Leavenworth C of C. I have called them several times and couldn't get hold of them, however, "Penny Taylor" emailed me that she re -rented the room and they are awaiting the new tenants to "return the lease agreement WITH THEIR PAYMENT and they will calculate a credit to my account. etc etc I checked with my Visa credit card and I have been credited with a mere $137.21...I am furious...They have bilked and scammed an innocent senior citizen here! Yesterday I checked Google and found that this very same company has bilked hundreds of others...Tripadvisor.com is loaded with the same stories, the same tactics, same scam lines to get the money up front, then not return it. Seattle BBB, I find, has rated them an "F". These people cannot be allowed to continue these scam practices to make their profit. I have filed complaints with the BBB and the Washington state attorney general and Seattle King 5 news.

ea5bf35b-3f52-4658-9d53-918130d7750e

My siblings and I rented a different house first, called the Three Bears Lodge. Upon arrival everything seemed fine until we went to take showers and the shower heads were easily 15 years old and did not work properly, then we got into bed and found out the sheets were as rough as potato sacks. The kitchen appliances were all malfunctioning, etc. Then the roof started leaking. The first day experience was horrible and we started looking for another house and found the Four Seasons. I called and spoke to Penny, explaining my frustration with the other company. She obviously understood and helped us reserve the Four Seasons house and we had an address within 30 minutes. Upon arrival around 6pm, the housekeeper wasn't finished yet but I needed to feed the kids and put them to sleep so I sent them on their way as the beds, bathrooms and living areas were Cleaned. The living areas were spacious and there is a hot tub a few steps off the huge deck and lots of private outdoor space. It was absolutely beautiful, when the snow came it was magical. The upstairs bedrooms were smaller but everything worked, unlike our other, much more expensive, Lodge. The wood burning fireplace was wonderful. The upstairs bunk bed was odd as the mattress was much to thick and the kids could barely fit under there with the top bunk so we pulled the mattress off onto the floor. The sky lights were a great plus, very nice to have natural light! My complaints: The tea pot, pots and pans were cast iron and looked dirty /greasy so we did not do much cooking. I would have also liked to have at least one set of spare sheets per bedroom and towels in the bathrooms versus the bedrooms. The front load washer needs to be maintained and cleaned. I did a couple loads and everything came out smelling rotten as this is a known problem for this style washers. Not to be picky, but a carpet wash would be nice for families visiting with little ones still on their hands and knees. Other than that, we had an amazing time. We will definitely be using this company again. Thank you, Penny, for making the transition a smooth one for us.

Discover Sunspot Vacation Rentals in Seattle for a unique stay experience. Book now and enjoy comfort, convenience, and stunning city views in the heart of Seattle.

Sunspot Vacation Rentals in Seattle - Unique City Stay

Seattle

Sunspot Vacation Rentals

Washington

Explore the full menu at Sunspot Vacation Rentals in Seattle, WA. Discover signature dishes, drinks & must-try items. Visit us at 1370 Stewart St.

Sunspot Vacation Rentals Menu – Food & Drinks in Seattle, WA

Learn about Sunspot Vacation Rentals in Seattle, WA. Offering cozy accommodations and great amenities at 1370 Stewart St. Book your stay now!

About Sunspot Vacation Rentals, Seattle, WA

Opening hours for Sunspot Vacation Rentals, Seattle, WA. Find opening hours for Sunspot Vacation Rentals at 1370 Stewart St.

Sunspot Vacation Rentals Menu Overview

Signature Dishes

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Dietary Options

Chef Recommendations

Experience the Menu at Sunspot Vacation Rentals

NYC Deli Market

West Coast Seattle Boy

Capitol Cider