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Milwaukee, WI

North America

United States

# ShoreTrips – Premier Travel Services in Milwaukee, WI
ShoreTrips, located in Milwaukee, WI, is a travel service provider specializing in shore excursions for cruise passengers. Founded by Barry and Julie Karp, the company has a history of offering diverse travel experiences across various destinations. However, recent reviews indicate significant customer service issues, particularly concerning refunds and communication. Despite these challenges, ShoreTrips has a loyal customer base that appreciates its unique offerings and has had positive experiences in the past. The company aims to provide memorable travel adventures, but current operational difficulties have raised concerns among clients.

## History
### The story of ShoreTrips
ShoreTrips was established with a vision to enhance the travel experience for cruise passengers by providing reliable and enjoyable shore excursions. The founders, Barry and Julie Karp, aimed to fill a gap in the market for personalized travel services that cater specifically to cruise travelers. Their mission was to ensure that every excursion was not only enjoyable but also seamlessly integrated into the cruise experience.

### Milestones and growth
- **Founding**: Established by Barry and Julie Karp to provide shore excursions.
- **Expansion**: Grew to offer a wide range of excursions in various destinations, including the Caribbean and Europe.
- **Customer Base**: Developed a loyal clientele, including travel agents and individual travelers.
- **Challenges**: Faced significant operational challenges in recent years, particularly regarding customer service and refunds.

### Cultural and local influence
ShoreTrips has played a role in promoting local tourism by partnering with local tour operators in various destinations. This collaboration not only supports local economies but also provides travelers with authentic experiences. However, the company’s recent struggles have affected its reputation within the local travel community, raising concerns about its reliability and customer service.

### Continuing the tradition
Despite the challenges, ShoreTrips continues to strive for excellence in providing travel services. The founders emphasize their commitment to improving customer experiences and addressing the operational issues that have arisen. They aim to uphold the tradition of offering unique and memorable excursions while working to restore trust among their clients.

## Community
### Community involvement
ShoreTrips has engaged with the local community by supporting various tourism initiatives and collaborating with local businesses. This involvement helps to promote sustainable tourism practices and encourages travelers to explore local cultures and attractions. However, the recent operational issues have led to a decline in community trust and engagement.

### Community notion about the place
The local community's perception of ShoreTrips has become mixed due to the recent negative reviews and operational challenges. While some community members appreciate the company's efforts to promote local tourism, others express concern over the company's ability to fulfill its commitments, particularly regarding refunds and customer service.

### Events and gatherings
ShoreTrips has participated in local travel fairs and events to promote its services and connect with potential customers. These gatherings provide an opportunity for the company to showcase its offerings and engage with the community. However, the recent issues have overshadowed these efforts, leading to a decline in participation and interest from both clients and local partners.

## Offerings
### What ShoreTrips offers
ShoreTrips specializes in providing a variety of shore excursions tailored to cruise passengers. Their offerings range from adventure activities to cultural experiences, ensuring that travelers can find something that suits their interests. However, recent reviews highlight significant concerns regarding the reliability of these services and the company's ability to deliver on its promises.

### Dining and food experience
While ShoreTrips primarily focuses on excursions, many of their tours include dining experiences that showcase local cuisine. These culinary offerings are designed to enhance the overall travel experience, allowing guests to immerse themselves in the local culture. However, the quality and reliability of these experiences have come under scrutiny due to the company's operational challenges.

### Events and packages
ShoreTrips offers various packages that cater to different interests and group sizes. These packages often include transportation, guided tours, and sometimes meals, providing a comprehensive travel experience. However, the recent issues with customer service and refunds have raised questions about the value and reliability of these packages.

### Facilities and features
- Diverse range of shore excursions
- Tailored experiences for cruise passengers
- Partnerships with local tour operators
- Focus on customer satisfaction (though currently challenged)

## Pros and Cons
### Key insights from reviews
Recent reviews of ShoreTrips reveal a stark contrast between past positive experiences and current dissatisfaction. Many clients express frustration over the company's handling of refunds and customer service, while others recall enjoyable excursions in the past.

### Compliments and strengths
Despite the negative feedback, some customers have praised ShoreTrips for its knowledgeable guides and well-organized tours. Positive experiences often highlight the quality of excursions and the professionalism of local operators. Long-time clients have noted that the company previously provided excellent service and memorable experiences.

### Contrasts and notable mentions
The reviews indicate a significant decline in customer service quality, with numerous complaints about unresponsive communication and delayed refunds. This contrast between past reliability and current operational struggles has led to a growing number of dissatisfied customers, raising concerns about the company's future.

### Summary evaluation
In summary, while ShoreTrips has a history of providing enjoyable travel experiences, recent operational challenges have overshadowed its strengths. The company must address these issues to regain customer trust and restore its reputation within the travel community.

## Location & Nearby Attractions
ShoreTrips is located at 1930 E N Ave, Milwaukee, WI, a vibrant city known for its rich cultural heritage and diverse attractions. Milwaukee offers a variety of activities, including museums, parks, and a thriving food scene. Visitors to the area can explore local breweries, enjoy waterfront views along Lake Michigan, and engage in various cultural events. The location provides easy access to both urban attractions and natural beauty, making it a desirable destination for travelers.

## FAQs
**What services does ShoreTrips provide** ShoreTrips offers shore excursions for cruise passengers, including tours and activities in various destinations.

**Is ShoreTrips reliable** Recent reviews indicate significant issues with customer service and refunds, raising concerns about reliability.

**Can I get a refund from ShoreTrips** Many customers have reported difficulties in obtaining refunds, leading to frustration and dissatisfaction.

**What types of excursions does ShoreTrips offer** ShoreTrips provides a diverse range of excursions, including adventure activities, cultural experiences, and dining options.

**Where is ShoreTrips located** ShoreTrips is located at 1930 E N Ave, Milwaukee, WI.

## Visit ShoreTrips Today
ShoreTrips aims to provide a variety of shore excursions for cruise travelers, focusing on unique experiences and local culture. However, the company currently faces significant operational challenges that have impacted customer satisfaction. Despite a history of positive reviews and loyal clients, recent feedback highlights the need for improvements in customer service and communication. If you're considering a shore excursion, it's essential to weigh these factors before making a decision.

08b2da0e-c076-4e11-b3ab-9913459e5237

Beware - they are not answering their phones. They owe our clients thousands of dollars in refunds. If you check their reviews and comments on facebook they are keeping peoples money who were supose to be refunded. We advise you to file a complaint with the Attorney General in Wisconsin https://www.doj.state.wi.us/ag/contact Also make sure you contact the better business bureau in Wisconcin as well. I'm sorry if you are like the other thousands of people who they have kept their money The owners are Barry and Julie Karp. They are not answering their phone or responding to the emails listed at shoretrips.com You can also contact www.asta.org and cruising.org and file complaints with them as well

3ba02e19-6379-41c6-9ec3-9d1a1cac1f16

Beware of this company- they defrauded my clients out of their refunds. Now 8 months later they recently said they would not refund any clients they would have to dispute the charges on their credit card. The bad news is they strung all their clients along for 8 months so they can't dispute the charges. They are still taking orders but not paying suppliers them and there are numerous chat rooms talking about how they spent clients money and didn't put it in escrow. Be ware of any company owned by Barry and Julie Karp

0e70adc7-f63e-48cd-b88a-f6b494911093

NEVER USE THIS COMPANY!!! I booked a whale watch and salmon bake tour in Alaska, the company cancelled this trip on me and booked another option. well my husband did not get his luggage and we were unable to make the shore excursion. I called Shore Trips, emailed Shore Trips, and called the actual company the tour would be with in order to cancel. Shore Trips has refused to refund my $420.00 and stated I had to cancel 14 days prior to excursion... Really!!! they cancelled the original tour on me but when I wanted to cancel the replacement tour they refused! HORRIBLE customer service!!!

69d157fe-c183-4d93-8f19-1929e2c4af6a

I am a travel agent. I have a group of 9 couples who were to take an Alaska cruise together with Royal Caribbean in late June 2020. I assisted these couples in purchasing shore excursion in Alaska for the cruise. A total of 27 excursions were purchased and paid for by my clients. The excursions were cancelled in March 13-15 and April 2, 2020. Shore Trips sent a cancellation acknowledgment for every excursion stating refund would be processed in 7-15 days. No updates were posted on the website. When I tried calling, the voicemail said to send an email. I emailed Shore Trips April 1st inquiring about refunds. Shore Trips responded on April 2nd stating refund were taking up to 60 days to process. I sent a second email to Shore Trips on May 4th, the same generic response was sent May 4th. On May 13, Shore Trips posted an update on the Facebook page saying they are done to a staff of 5 people and are still working thru requests and to be patient. 60 days is tomorrow for almost all these refunds. These 9 couples have a grand total of $7,054 coming to them. I am working hard to get refunds for all my clients (myself included in this group). I have worked with Shore Trips for the past 10 years. Always had good experiences and feedback from clients. I have personally used them and also arranged group excursions as well. Great product, typically good service and follow thru. However, when a company states they will issue refunds, they need to get them done in a timely manner.

f26cc10f-ce7b-466c-b41e-e306198e13a3

Shoretrips is not what it used to be or what they propose to be. As well they do not understand the concept of "customer service" as they are only interested in customers when you are booking a tour and paying but not once you have experienced an issue. We have used Shoretrips a number of times for private tours while on European cruises. In the past we always were satisified with all of our tours and some of them were excellent. On a recent cruise I again booked three privates tours. One of the tours (to Sintra Portugal) was excellent, one was very good (to Normandy) and one was horrible (a private tour of Bordeaux). This private tour in Bordeaux was essentially a taxi driver who drove us around but did not provide a tour. I immediately notified Shoretrips that we were dissatisfied. They told me that they would review the situation and get back to us. They then emailed me once we returned and basically "regurgitated" everything that this "tour" company in Bordeaux told them without considering the feedback and opinions from our party of 4 that were on the tour. I have since called Shoretrips several times since we returned to town. NO ONE from their organization has had the cutesy to return my call. Do yourself a favor and book with Tours by Locals or anyone that Rick Steves recommends. We will NEVER book another tour with Shoretrips nor recommend them to anyone!!!

fe5b486d-e6b1-458b-ae87-fce05e753448

This company is BAD. STAY AWAY. From the very beginning of booking our tours in Belize and Cozumel, I should have seen the red flags and known better. ShoreTrips is a third party contractor who basically sub out their tours to questionable operators in primarily Caribbean ports. They prey on Cruise ship passengers who are looking for a less costly tours and/or who might have been sold out from onboard cruises. They take no responsibility for the safety or comfort of their customers. Their tour descriptions are embellished, misrepresented and dishonest. They require prepayment of your tour and then once $ run through on your credit card, send a "small print" contract that includes details and risk factors that had you had in advance, you would have never used their company. Want a refund? it will NEVER happen unless you have a good lawyer, a credit card company that will stand up to these bullies and only if you have a strong stomach for the insane rudeness and cocky attitude that their company is above the law. Spare yourself from making your vacation a nightmare. We are pursuing litigation through the attorney generals office, in addition to having to hire a "local" Wisconsin lawyer since that is where ShoreTrips is based out of.

b58bcc77-a95c-4348-901b-4f8f17f8c5c9

Never use this or any company other than booking your excursions through the cruise line. They refuse to refund your money as agreed, They live in the Red and a business and rely on new bookings to pay for the ones already booked while taking money off the top for themselves. I have been waiting since April for my refund and nothing but excuses still now in July. Trips were paid for 10 months ago. Their latest response indicated that they got a small loan to pay people back, but stated that they still have not refunded anyone yet, while still booking more trips. Where is that money all going to? The owners pockets. My Cruise line refunded me in full months ago for the cruise and the excursion book through them. Mr. and Mrs. Karp the owners have no Integrity nothing more that thieves skimming money from the business, while hoping for more from us to pay.

aece3235-2355-477d-8260-f392ab9b44a9

I have used Shoretrips throughout Europe, the Caribbean and just recently in Cuba and I have nothing but great things to say about them and their guides. They are always on time with educated guides and make traveling a pleasure. It is like finding a new friend everywhere I go if I use Shoretrips.

67c312d0-a231-4c4a-adbe-a328f50fdc53

Used Shore Trips for semi-private tours of Europe while on a Mediterranean cruise. Had a fantastic time seeing all of the tourist sites as well as out of the way places. Would highly recommend them.

6351fe71-a957-4092-9841-0b168223d119

About this Shoretrips excursion (if you are on a cruise, I don't recommend using them). I utilized them for a SCUBA Diving Trip in Roatan. I did not arrange for this trip through Royal Caribbean cruise lines. I demanded that we SCUBA dive in Roatan, and we used the ShoreTrips, and for some reason was expecting a drift dive on the wall, and to be picked up. That didn't happen, and that may have been my mistake and misunderstanding. However, Shoretrips does specifically state that " Our two 32' boats were custom designed and built by the dive shop, and carry oxygen kits, floatation devices, and VHF radios. We'll show you the best Roatan has to offer." My family of 5 (cost $100 Taxi ride through the slums and very depressing part of Roatan) visited their scheduled dive location (plus another couple from British Columbia), and the Divemaster, and Captain, All 9 of us, were forced to board a 20 to 21 foot Panga style (8' wide) boat. Nothing like that indicated pictured, or described on the Shoretrips web site https://www.shoretrips.com/excursion/ship-5373881-roa-002365/roatan-honduras/scuba-2-tank-dive-dive-roatans-famous-wall

Discover ShoreTrips in Milwaukee, WI, a top restaurant offering delicious cuisine and a welcoming atmosphere. Book your unforgettable dining experience today.

ShoreTrips Restaurant in Milwaukee, WI | Top Dining Experience

Milwaukee

ShoreTrips

Wisconsin

Explore ShoreTrips' full menu in Milwaukee, WI. Discover signature dishes, drinks & must-try items. Visit us at 1930 E N Ave, Milwaukee.

ShoreTrips Experience – Food & Drinks in Milwaukee, WI

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About ShoreTrips, Milwaukee, WI

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